Trusted Agent profile · Devon
Verified
★★★★★
646 reviews across 3 offices and 2 platforms
Absolute Sales & Lettings has three offices, in Paignton, Torquay and Brixham (Devon). Together they have 646 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matheu, Simon, Frank & the team provided an excellent professional & friendly service from first contact to completion. The solicitors & purchaser were ...Read all 37 from sellers
Chris, Lewis and Sam were all professional throughout my sale and purchase. I hadn't moved for ten years and things have changed alot since then. They were ...Read all 22 from buyers
No issue is a problem for absolute. They have contractors available for speedy repairs etc. They are always happy to help both myself or the tenant when ...Read all 15 from landlords
The team at absolute have been amazing. I have rented with lots of different people but Cheryl and the team at absolute went above and beyond and were really ...Read all 11 from tenants
Absolute Sales & Lettings's three offices, most reviewed first. Each has its own page.
Showing 459 reviews on Google only. Show every review
5/5
GoogleVery professional service and kept me informed at every step when letting out my flat.. very prompt at getting back to me and responding .. highly recommended .. well done Ella for your good work ethic
Thanks for your great review Karen and well done Ella!
5/5
GoogleA very pleasant experience, efficient and effective. Highly recommend the team at Torquay.
Glad you had a great experience with us. Thanks Lawrence.
1/5
GoogleRating only, no written review.
We’re not sure exactly why you have rated us 1*, perhaps you could contact me to explain so we can try to put things right? Simon Fisher Founding Director
5/5
GoogleBrilliant service throughout a 16 week buying process. All team members were friendly, informative and so supportive during a lengthy purchase process (due to solicitor issues). I 100% recommend them for every reason.
Thanks for such a great review Natalie! Hope you’re settled in to your new home!
5/5
GoogleOverall we enjoyed a professional, attentive and easy to follow service from initial contact through to completion of contracts / physical move. Carla, our representative, was on her A game and made us feel so welcome. Highly recommended.
Thanks Noel.
5/5
GoogleExcellent service and communication throughout the viewing and moving process.
Thank you Hannah.
5/5
GoogleExtremely efficient, professional and proactive service. Prepared to go the extra mile to progress the sale in sometimes difficult circumstances. Friendly and approachable staff keeping the client in the picture throughout. Would highly recommend.
Many thanks for your kind review Ken.
5/5
GoogleWe dealt with our letting with Ella. Ella was very kind and forthcoming with information needed and answered all our questions professionally, yet kindly. We were even given a card and gift box which made this anxious time more settled.
Thank you Adam. Ella is a credit to our team 😃 …
1/5
GoogleReally unprofessional and disappointing service. Still not received my deposit back after having to wait over 3 months since moving out. I have been told that they cannot access the deposit scheme to request the deposit and instead it is still with a prior letting agent after having changed letting agent over 1 year previous to that. Many phone calls and emails later and still not closer to getting my deposit back. I would recommend that anyone who is renting with absolute should check that absolute actually have access to the deposit scheme used. The lack of responsibility taken by absolute has been really unsettling. Management were very rude and unhelpful.
If your landlord or previous agent has not transferred a deposit to our scheme it is not something we can affect other than asking whoever holds the deposit to release it back to you. Haart still hold the deposit and are therefore responsible for making sure your deposit is protected in line with the regulations and you should be reviewing them instead of us. You can simply go onto https://www.tenancydepositscheme.com and request your deposit back, if Haart do not respond within the statutory timeframe then you will automatically get the deposit sent to you. Hi Rhys, Now that Haart have confirmed that it is down to one of their departments for the slow return of your deposit would you consider removing this review for us? Simon Update 28/0323 It’s disappointing that despite knowing that Haart were the cause of your deposit issue that you have still not removed or amended this review
5/5
GoogleCharming and helpful always listening to try and alleviate problems that could occur.
Thanks for the review Tessa
5/5
GoogleRating only, no written review.
Thanks Jim!
5/5
GoogleI have moved for the second time with Absolute and as usual, the support provided was amazing. Particularly from Ella who was a superstar! Ella supported our move from start to finish and has checked in with the family and i after the move- Ella was quick and efficient, always provided reassurance with worries or concerns we had. The family and i are very lucky to have the home we have and we could have not done it without Ella- not only is Ella an asset to Absolute but she is kind and friendly! Thank you Ella, you are awesome! - The Simpson family
Thanks for the review Maggi!
5/5
GoogleGreat thanks
Thanks Jo
5/5
GoogleHaving bought my first flat through the Absolute Paignton office, Emily was great and was really reassuring through a potentially very stressful process! Nothing was too much for them and I can’t recommend them enough! Thank you so much Emily and all the team at the Paignton office!
Thanks Beth!
5/5
GoogleGreat service from Ella and Chelsey finding me tenants for my property in Paignton. They provided clear and helpful communication at each step of the process and responded to any questions immediately. I would highly recommend Absolute Sales and Letting.
Thank you Peter. Communication is a top priority for us and providing support throughout the whole letting process is paramount to what we do 😃 …
5/5
GoogleJust completed my first ever home purchase so I was going in a bit blind and learing as I went. I was guided very well by a lovely lady called Emily who assisted in every way possible through the process. Many thanks and best wishes to the whole team for their support and an extra special thanks to Emily.
Thanks for the great review Paul, and well done Emily!
1/5
GoogleTheir assistance is really poor. My partner and I have been looking for a rental place. We sent the request and then we filled out the briefing history. After that no a call no a message from them. I sent to them the request to viewing couple of property on the 11.08.22. I also called them and the lady over the phone say that she received the briefing history and she will have a look to it. 1 week after I am still waiting for a answer. This behaviour you do no found with others agency. Bradley or others agency seems interested to theirs job and they try to make their best to get you to viewing the property. Assolute Agency Do not contact them they will waste your time!
Dear Francesca, There is a record demand for rental properties, we receive in excess of 50 enquiries for most properties we advertise and can only book viewings for 4-6 potential tenants at a time. If you are not successful in being in that initial group we simply don’t have the time to call back the other 40 applicants as we then have to switch our focus on the next property that our landlords have employed us to let. If the first block viewing does not result in us finding a suitable tenant we then contact another 4-6 people and continue to do so until we secure a tenant. We have an extra staff member starting with us at the end of the month to help us with the demand but with a lack of rental properties across the market generally it shows no sign of easing. Those agents with more time to call everyone back may well have less properties available to rent, according to Rightmove stats we let the most properties in Torbay each year. It is always disappointing when someone who has not actually been a client of ours reviews us negatively purely because demand is so high. Simon Fisher Founding Director NOTE: 3 reviews posted on Google to date and all 1*, it shows a pattern.
5/5
GoogleThank you Holly.PositiveResponsiveness, Professionalism
We’re pleased that Holly looked after you well Zafer!
5/5
GoogleMy toliet started leaking water all over the floor and wouldn't flush at all as the macerater box attached to my toilet would not shut off, it was continuously running. I immediately phoned absolute and told Holy Jackson about the problem, Holly immediately reasured me that, everything would be fine and that help was on the way. Later that evening, a plumber came to see what the problem was. He said to me that the macerater box was broken and had to be replaced,then he left as he wasn't responsible for the macerater box, Sani flo is. At this point the toilet was pumping out more than water🤢🤢🤢 Holly rang me shortly after and said that Sani flo are sending someone to fit a new macerater box the next day at 9am. So, next day comes and the Sani flo people come to install the the macerater, only to find that once fitted the toilet is still blocked and wouldn't unblock itself. They tried looking but couldn't find the blockage, not through lack of trying as they really did try. I was starting to worry at this point, but again Holly rang and said that another plumber would be out within the hour. When the plumber came he found the block underneath my lounge floor. All the people that came to my home were polite and knew about what they had to do. I can't thank Holly enough for fixing this problem so quickly, she has been ever so helpful, polite, efficient and now has my complete confidence and respect 10 out of 10 from me🙂PositiveResponsiveness, Quality, Professionalism, Value
Thank you Dan. We pride ourselves on quickly and efficiently dealing with any maintenance issues so it's great to hear that Holly fixed your plumbing issue in good time with an outstanding Absolute service.
1/5
GoogleAttempting to buy a flat through Absolute became a nightmare. I offered £165K on a flat advertised as having allocated parking - 10% above the asking price of £150K. The first thing Absolute did was to pass on my personal details to an independent surveyor. I had asked for recommendations but had not given permission to my data to be passed outside of the organisation. This is illegal and anyone who has professional responsibility for your data should Absolutely know this. I reported it and asked for the matter to be dealt with internally. Soon afterwards Absolute contacted me to ask if I would be willing to pay the vendor another £5K to help spend the process up. I refused. After several weeks Absolute contacted me again to say that the vendor didn't actually own the allocated parking but had only just realised this. This stretches credibility beyond its limits. The space was actually a hardstanding next to the property to which another resident had equal rights. It wasn't even recognised in the Land Registry as being a parking space. Absolute said that they didn't know this beforehand and had factored in allocated parking into the advised price. They denied any fault in this. Actually, this not the case. The Royal Institute of Chartered Surveyors (to which most reputable estate agents are affiliated but I don't think Absolute is) are unequivocal in saying that agents should adhere to the Consumer Protection from Unfair Trading Regulations 2008 and "must not engage in any misleading action or make any misleading omissions" that might cause a customer to take a different decision. That's a legal requirement. I explained to Absolute that I am disabled and that guaranteed parking was essential for me. I was told that the matter was a "technicality" as the gateway could be widened (what?) and the other resident with rights to use the land had a long term disability and could be asked to sign a letter to say that they wouldn't use it (which didn't seem to resolve anything or to be ethical practice). On Absolute's advice I put in a revised offer. Information on the web suggested that allocated parking increases the value of property by 5-10% so I suggested a 7% reduction to £154K and said I would investigate if off-street parking was available that would at least allow me to park nearby. Absolute responded by revaluing the property and INCREASING the valuation taking into account the lack of parking to £150-154K - matching my revised offer. Which they said the vendor would not accept. I asked if the vendor would suggest a solution and was clearly told that no solution was possible: that unless I went with original offer I would need to withdraw my offer and the vendor would take the property off the market. I felt I had no realistic option other than to withdraw. 48 hours later Absolute re-marketed at £160K. As this £6K above their recalculated evaluation of the property this knowledge might influence a prospective buyer's decision, unless Absolute omit to tell them.... Laws are there for a reason. To protect the consumer. I was mislead and let down.
Dear Peter, We are very sorry to hear about this situation, we will be looking into it and responding to you privately. Regards Simon Fisher Director
5/5
GoogleEmily was friendly, smart and efficient. We always had feedback from each viewing and she listened and took on board our needs with the sale.
Great work Emily!
5/5
GoogleBig shout out to Emily for all her Brilliant hard work she did going through the sale process of flat 6 Goodrington court I don't know what I would have done without her she made my day every day even through a few blips!! Me and Jack my fur baby pet can't thank her enough we are living our best lives ever now all thanks to her!! Emily you are the best!! What a lovely kind considerate lady 😊
Thanks for taking you time to post this review, well done Emily!
5/5
GoogleAbsolute are a fantastic letting agency. They and Ella in particular , made my move so much easier . Friendly, professional and a joy to work with . Thank you 😊 …
Thanks Mel.
5/5
GoogleRating only, no written review.
Thanks Tammy.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Absolute Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Absolute Sales & Lettings is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in three years, the group and its branches: 2018, 2021, 2025.
Negotiator Awards by year, 2018 to 20212021 1 Gold The Negotiator Awards 2021 winners
2019 1 Highly Commended The Negotiator Awards 2019 winners
2018 1 Silver The Negotiator Awards 2018 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
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Paignton has the most, with 424 reviews rated 4.7 out of 5, followed by Torquay with 228.
37 reviews from sellers, rated 4.8 out of 5 on average. For example, Debbie wrote: "Matheu, Simon, Frank & the team provided an excellent professional & friendly service from first contact to completion. The solicitors & purchaser were ..."
22 reviews from buyers, rated 5.0 out of 5 on average. For example, Rachel wrote: "Chris, Lewis and Sam were all professional throughout my sale and purchase. I hadn't moved for ten years and things have changed alot since then. They were ..."
15 reviews from landlords, rated 4.7 out of 5 on average. For example, A customer wrote: "No issue is a problem for absolute. They have contractors available for speedy repairs etc. They are always happy to help both myself or the tenant when ..."
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Steve wrote: "The team at absolute have been amazing. I have rented with lots of different people but Cheryl and the team at absolute went above and beyond and were really ..."
Yes. In The Trusted Agent 2026 awards, Paignton won Trusted Agent. At The Negotiator Awards 2025 the group won Bronze for Regional Agency of the Year, South West. The group and its branches have also won 2 other industry awards since 2018.
