How many reviews does Robert Luff & Co, Lancing Adur have?

Robert Luff & Co, Lancing's Adur office has 147 reviews across three platforms: 102 on Google, 20 on Facebook (across the whole business), 25 on Trustpilot (across the whole business).

What is Robert Luff & Co, Lancing Adur's rating?

Robert Luff & Co, Lancing Adur is rated 4.5 out of 5 across all 147 reviews, and 4.8 out of 5 on Google from 102 reviews.

Where is Robert Luff & Co, Lancing's Adur office?

Robert Luff & Co, Lancing Adur, 5-7 South Street, Lancing, BN15 8AE, Adur, BN15 8AE.

Trusted Agent profile · Adur

Robert Luff & Co, Lancing Adur reviews

4.5

★★★★★ Excellent

147 reviews across 3 platforms

5-7 South Street, Lancing, BN15 8AE, Adur, BN15 8AE

Robert Luff & Co, Lancing's office in Adur, at 5-7 South Street, is rated 4.5 out of 5 across 147 reviews on three platforms, including 102 Google reviews rated 4.8.

4.8 / 5

102

Reviews on Google

This office

4.4 / 5

Reviews on Facebook

Business-wide

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Adur office, from every platform, shown as written. First names only.

5/5

Google

The team at Lancing are incredible! Really attentive at every step of the process. Can’t thank Rob, Natalie and James enough for their professionalism, patience and expertise. Highly recommend Robert Luff at Lancing

Donna · 11 October 2024

Agent replied · 10 December 2024

Thank you so much for your fantastic review Donna! We're thrilled to hear that our team, including Rob, Natalie, and James, provided you with such attentive and professional service throughout the process, we're grateful for the opportunity to assist you. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for choosing Robert Luff & Co.

5/5

Google

Thank you very much to Natalie and the staff at Robert Luff & Co in Lancing! They supported us through the purchase of our home - we are very grateful for their help, expertise and communication through the process. We highly recommend their services and couldn’t have done it without them.

Katie · 11 October 2025

Agent replied · 11 October 2026

Thank you so much for your lovely review, Katie. We're absolutely delighted to hear that Natalie and the team were able to support you so well throughout your home purchase. It’s always our goal to make the process as smooth and stress-free as possible, so your kind words about our help, expertise, and communication will be gratefully received by the team. Congratulations on your new home ,and thank you for the recommendation! If you ever need us again in the future, we’ll be here.

5/5

Google

Had an amazing viewing today from Callum. He was professional, very friendly and informative. Would definitely ask for Callum again when viewing other properties 😁 …

Sarah · 11 May 2026

Agent replied · 11 October 2026

That's great to hear Sarah! Thank you for taking the time to leave such a lovely review for Callum. If you need any further assistance with more viewings, please don't hesitate to contact us. Best of luck with your home search.

5/5

Google

Robert Luff sold my house for £50K more than a rival firm wanted to market it for. How? This fantastic team of lovely professional people did everything right. They understood that location was my home's best asset and included drone footage for free to show off the lovely surroundings. The photographer took great pictures and the property's details were written clearly and correctly. For me, more important than any of that was knowing that I was dealing with decent people. James, Natalie and Rob are efficient, caring people who were made the whole experience of buying and selling as painless as possible. I was lucky enough to buy my new home via Robert Luff too. And when the buyer of my previous property needed to sell her home she also chose Robert Luff, which simplified and sped up the process. I recommend Robert Luff highly, particularly after being put off by a pushy estate agent previously.

Karen · 11 October 2024

Agent replied · 10 December 2024

Thank you so much for your incredible review Karen. We’re thrilled to hear that you had such a positive experience with our team and that we were able to achieve such a fantastic result for you. It’s wonderful to know that our approach, from the drone footage to the photography and clear property details, made a difference. We’re especially pleased that you found working with James, Natalie, and Rob to be a supportive and stress-free experience. Knowing that our efforts helped make your buying and selling journey as smooth as possible means a lot to us. If you ever need anything in the future, we’re always here to help. Kind regards The Robert Luff & Co Team

5/5

Google

I had a excellent experience buying a property marketed by Robert Luff. Everyone I dealt with at the branch was lovely and they were very active in ensuring the purchase progressed smoothly.

Rebecca · 11 March 2026

Agent replied · 11 October 2026

Thanks so much for taking the time out to leave us such a wonderful review Rebecca. We wish you lots of happiness for the future in your new home. Should you require our services in the future, please don't hesitate to reach out.

5/5

Google

Natalie, James and the team at Robert Luff & Co in Lancing were amazing from start to finish with the sale of our family home. I am a landlord and have dealt with estate agents for a very long time and these are by far the best I have come across in a very long time. Highly recommend them.PositiveProfessionalism

PAULA · 11 December 2022

Agent replied · 10 December 2024

Thank you for taking the time to write such a glowing review of Natalie, James and the team at our Lancing branch, Paula. We're so happy to hear that you had such a positive experience working with them! If you ever need help finding another property or have any questions about your sale, please don't hesitate to reach out to them or any of us here at Robert Luff & Co. We would be more than happy to assist you. Thank you again for choosing Robert Luff & Co and your kind words.

2/5

Google

Personally wish I had avoided...awful communications from them and make sure you read any contract FULLY as they certainly don't tell you everything you will be signing but certainly will hold you to it.

Kevin · 11 February 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that your experience did not meet expectations. Clear communication and transparency are very important to us, so it’s disappointing to learn that you felt let down in these areas. We always encourage clients to ask questions at any stage, and we aim to explain all terms and agreements fully before anything is signed. That said, we recognise that we can always improve, and your comments will be taken on board. If you would be willing to discuss your concerns in more detail, we would welcome the opportunity to better understand what happened and see if there is anything we can do to address the situation. Please feel free to contact us directly.

5/5

Google

Had a great experience with Robert Luff. Callum showed us around on a recent viewing in Shoreham, was very knowledgable and a pleasure to deal with through from initial contact to follow up calls.

Hannah · 11 February 2026

Agent replied · 11 October 2026

Thank you so much for your kind 5-star review Hannah, We’re delighted to hear you had a great experience with Robert Luff & Co. It's wonderful to know that Callum's knowledge, professionalism, and follow-up made a positive impression from start to finish. We’ll be sure to pass on your feedback to Callum and the team. Thank you again for taking the time to share your experience, we really appreciate it and hope to assist you again in the future.

5/5

Google

Robert luff lancing very professional from start to finish. Fantastic friendly communication and great people to work with. Look forward to using you again to sell my next house. Thanks

Simon · 11 February 2026

Agent replied · 11 October 2026

Thank you very much for your kind 5-star review. We’re delighted to hear that you found the Lancing team at Robert Luff & Co professional from start to finish, with friendly communication throughout. It’s always our aim to make the process as smooth and positive as possible, so your feedback is greatly appreciated. We look forward to working with you again when the time comes to sell your next home. Thank you once again for choosing Robert Luff & Co

5/5

Google

Eros was very helpful, answered any questions I had and if he didn't know the answer he would find it out for me. He was well mannered and patient and provided an excellent service. Overall, my experience with Robert luff was outstanding. Thanks

Trudy · 11 October 2023

Agent replied · 10 December 2024

Thank you so much for taking the time to leave such a positive review Trudy! We're thrilled to hear that Eros provided you with excellent service and went the extra mile to address your questions. It's fantastic to know that his patience and well-mannered approach made such a positive impact on your experience. We're incredibly proud to have played a part in making your overall experience with Robert Luff & Co outstanding. Your satisfaction is our top priority, and it's heartwarming to receive such positive feedback. We do hope you’ll recommend our services to friends and family in the future. Thank you for choosing Robert Luff & Co

5/5

Google

We were very happy with Natalie who dealt with the sale of our house when we market it with Robert Luff Estate agents Lancing Branch. Very professional and helpful. Went out of her way to keep us up-to-date with the sale.

Mike · 11 October 2025

Agent replied · 11 October 2026

Thank you for your kind review, Mike. We're so pleased to hear you were happy with the service from Natalie and the Lancing team. It's great to know she kept you well informed and supported throughout the sale, going the extra mile is exactly what we aim for! We really appreciate you choosing Robert Luff & Co and wish you all the best for the future. If we can help again down the line, we’d be more than happy to.

5/5

Google

Robert Luff is a very friendly estate agent and I'm always very relaxed when I enter their office or deal with their staff. Sheridan Carpenter is my point of contact and she really listens to my requirements and gets back to me promptly. She also talks through my requirements with enough depth that I know she's listening and very engaged with me as a client of Robert Luff.

Leo · 12 December 2019

Agent replied · 10 December 2024

Thanks for the great review Leo! We are so pleased to have helped make your move as stress free as possible. Thank you again for choosing Robert Luff & Co. If you haven't already, please head over and Like our Facebook Page @Robertluffco we share regular updates and useful content for homeowners. All the best in your new home! The Robert Luff & Co Lancing Team

5/5

Google

Callum at Robert Luff has been fantastic throughout. Personable and professional.

Matt · 11 June 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave us such a fantastic review Matt. If we can be of any further assistance, please do not hesitate to contact us. We will pass your kind comments onto Callum.

5/5

Trustpilot

Just a note to say ''Thank you'' to…

Just a note to say ''Thank you'' to Jade Clapham at Robert Luff Worthing Branch who dealt with the sale of our property and was very understanding, helpful and tactful when it came to some tricky negotiating beyond 5pm! Simon & Andy

SIMON · 4 July 2025

Agent replied · 17 October 2025

Thank you so much for your wonderful 5-star review, Simon and Andy. We’re delighted to hear that Jade was able to support you so well throughout the sale, especially during those tricky later negotiations! She truly goes the extra mile to help our clients feel understood and well taken care of. We’ll be sure to pass on your kind words to Jade. We do hope you’ll recommend our service to friends and family in the future. Wishing you both all the very best, The Robert Luff & Co Worthing Team

5/5

Trustpilot

Good service from Robert Luff

We were working with Phil Bennett at Robert Luff to make an offer on a property in Hove. He did a great job of answering questions promptly, dealing with prolonged negotiations over the price and generally being very easy to deal with. Thanks!

Simon · 21 May 2025

Agent replied · 17 October 2025

Thank you so much for your fantastic feedback. We’re really pleased to hear you had a positive experience working with Phil during your property search in Hove. Negotiations can sometimes take time, so it’s great to hear Phil’s responsiveness and support made the process that bit easier for you. Thank you again for your kind words, we do hope you’ll recommend us to friends and family in the future. The Robert Luff & Co Hove Team

5/5

Google

All dealing with Robert Luff staff have been friendly and helpful. Their speed of response to any questions or concerns I raised has been impressive.

Chris · 2 November 2025

Agent replied · 9 November 2025

That's great to hear Chris. Thank you for taking the time to leave us such a lovely review. We do hope you'll return should you need our services again in the future.

1/5

Trustpilot

Unprofessional Agency

I am writing this disappointing feedback, maybe the agency will be more careful in the future about their agents when they send them to meet potential customers for viewings. Before the New Year, I found a propwrty for rent that looked spectacularly beautiful, with a pool, garage, good location, etc. Of course, at the market price. The description of the house mentioned "RECENTLY REDESIGNED". We applied for a viewing, but no one contacted us for 2 days, so we called the agency and arranged the viewing for January 7th. On the day of the viewing, someone from the agency called us to confirm the meeting once again and we were told that we would meet their manager at the property. We arrived at the street with the property and there was the first shock seeing that it was an unpaved and full of potholes access road. One of our cars is an Mercedes A45s AMG Sport, a low car. It was the ideal house, we could get over that because it was not the car I drive every day. We arrived 5 minutes early, the agent was almost 10 minutes late after the scheduled time. We were parked in the driveway waiting. Finally the manager appears and walks past us very quickly without making any contact or at least acknowledge our presence. Again, another red flag, when you try to rent a property for over £3000/month. We got out of the car and heading towards him, we looked at each other (my husband and I) because we didn't know what was happening. We didn't receive any welcome, he didn't apologize for being late, nothing! The manager was struggling to find the right key to unlock the door and with his back to us, he greeted us. Lacking manners and politeness, he finally invited us inside. During all this time, we could see that the gutters of the house (on the street) were loose in places and it was very clear how rainwater was seeping into the walls because they were damp and green, inside there was a very old smell of mould (if you know the smell of old books), walls full of mold, unpainted, the windows of the conservatory were fogged up between the two glasses, the backyard with the pool seemed effectively abandoned, unkempt. After these images, it made no sense to continue viewing and we told the manager that it was not “RECENTLY REDECORATED” at all and that that house was clearly not ready for rent. Of course, having no arguments, he told us that he would contact us the same day to show us other properties he has in his portfolio. Something that has never happened. We were not contacted, we did not receive any email, we did not receive any excuse that that house did not look anything like the pictures and that it did not look “RECENTLY REDECORATED”. I also noticed the manager's style of dress, with a corner of his shirt sticking out of his trousers, a linty jumper over it, a sports jacket and worn-out shoes. This is how the manager of an agency was dressed when he came to meet potential customers for renting a property of that kind. For those interested, it refers to the property on Mill Lane, in Worthing.

Sergiu · 11 January 2025

3/5

Trustpilot

Great service, poor communication

Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.

SpontaneousWeasel · 14 March 2023

Agent replied · 22 June 2026

Thank you for taking the time to leave us a review, and we really appreciate your honest feedback. We’re glad to hear we were able to arrange a same-day viewing for you, but we're sorry the communication afterwards didn’t meet your expectations. We completely understand how frustrating it can be when you're left waiting for updates, and we apologise for any confusion around the application process. Our team aims to provide clear and timely communication at every stage, and your comments will certainly be shared internally so we can continue to improve. If there’s anything we can do to assist you further, please don’t hesitate to contact us directly, we’re here to help and hope to turn your experience into a more positive one moving forward.

5/5

Google

We’ve been working with the team at Robert Luff for some time now. Our first purchase fell through but this wasn’t our fault and they helped us find a fantastic replacement property for our first home. We exchanged contracts yesterday and couldn’t be more grateful to Natalie & Dom for all their help! *Updated to add:* We’ve now sold our property through Robert Luff as well and the team been absolutely faultless!

Natalie · 11 October 2023

Agent replied · 10 December 2024

Thank you so much for taking the time to share your positive experience with Robert Luff! We're thrilled to hear that our team was able to assist you in finding a fantastic replacement property for your first home, even after the initial purchase fell through. The team are dedicated to providing exceptional service, and we're delighted that they were able to help you throughout the process. Moreover, we extend our heartfelt congratulations on exchanging contracts for your new home! Thank you once again for choosing Robert Luff & Co. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help! The Lancing Team @ Robert Luff & Co

5/5

Google

Great service from the team at Robert Luff, Lancing. Particular thanks to Dom, Natalie and James who couldn’t have been more helpful despite us all living and working in the most challenging times! Thanks guys, really appreciate it.PositiveResponsiveness, Quality, Professionalism, Value

Kathryn · 11 December 2021

Agent replied · 10 December 2024

Thank you for the fantastic review Kathryn, we so pleased to have been able to assist you through the difficult process. We do hope you will recommend our service to friends and family in the future. Thank you again for choosing Robert Luff & Co All the Team @ our Lancing Branch

2/5

Trustpilot

Personally wish I had avoided...

Kevin · 18 January 2026

5/5

Google

Attended a viewing with Callum. Very polite, friendly and extremely helpful estate agent

Justine · 18 December 2025

Agent replied · 8 January 2026

Thank you for taking the time to leave us such a lovely review Justine. All the best with your property search.

5/5

Google

Absolutely fantastic from start to finish they go above and beyond to help definitely highly recommend thanks to james natalie and callum

Mike · 10 September 2025

Agent replied · 17 October 2025

Thank you for taking the time to leave the Lancing Team such a positive review Mike, thank you for choosing our services. We do hope you'll recommend us to friends and family in the future.

5/5

Facebook

I cannot thank Robert and his team enough for the sale of my house, it was a very long road but we eventually got there. The service I received from all the staff was fantastic and I couldn't of asked any more from them in regards of updates and request, always a very friendly service and a very professional attitude. I have to personally thank richard wetherall as he had to deal with a lot from me but was always cheerful and his optimism always surprised me � I can honestly say after all our chats I'm going to be sad not to talk with him anymore though I doubt from Richards part it will be responded � can't thank your team enough for everything thanks Rik

Richard · 13 October 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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