Robert Luff & Co, Lancing Adur reviews

★★★★★ 5/5

Google

We’ve been working with the team at Robert Luff for some time now. Our first purchase fell through but this wasn’t our fault and they helped us find a fantastic replacement property for our first home. We exchanged contracts yesterday and couldn’t be more grateful to Natalie & Dom for all their help! *Updated to add:* We’ve now sold our property through Robert Luff as well and the team been absolutely faultless!

Natalie · 11 December 2023

★★★★★ 5/5

Facebook

A huge thank you to James Brown and his team, who have been excellent from start to finish. We used another agent before Luff’s and the experience wasn’t great. James promised a sale within a month and was good to his word. Luff’s operate a Sales Progression member of staff (Dom) to help guide all parties. This was invaluable and a true advantage to those thinking of signing up with Luff’s. Many thanks once again to a very professional and pleasant to deal with team.

Pat · 7 May 2021

★★★★★ 1/5

Trustpilot

Unprofessional Agency

I am writing this disappointing feedback, maybe the agency will be more careful in the future about their agents when they send them to meet potential customers for viewings. Before the New Year, I found a propwrty for rent that looked spectacularly beautiful, with a pool, garage, good location, etc. Of course, at the market price. The description of the house mentioned "RECENTLY REDESIGNED". We applied for a viewing, but no one contacted us for 2 days, so we called the agency and arranged the viewing for January 7th. On the day of the viewing, someone from the agency called us to confirm the meeting once again and we were told that we would meet their manager at the property. We arrived at the street with the property and there was the first shock seeing that it was an unpaved and full of potholes access road. One of our cars is an Mercedes A45s AMG Sport, a low car. It was the ideal house, we could get over that because it was not the car I drive every day. We arrived 5 minutes early, the agent was almost 10 minutes late after the scheduled time. We were parked in the driveway waiting. Finally the manager appears and walks past us very quickly without making any contact or at least acknowledge our presence. Again, another red flag, when you try to rent a property for over £3000/month. We got out of the car and heading towards him, we looked at each other (my husband and I) because we didn't know what was happening. We didn't receive any welcome, he didn't apologize for being late, nothing! The manager was struggling to find the right key to unlock the door and with his back to us, he greeted us. Lacking manners and politeness, he finally invited us inside. During all this time, we could see that the gutters of the house (on the street) were loose in places and it was very clear how rainwater was seeping into the walls because they were damp and green, inside there was a very old smell of mould (if you know the smell of old books), walls full of mold, unpainted, the windows of the conservatory were fogged up between the two glasses, the backyard with the pool seemed effectively abandoned, unkempt. After these images, it made no sense to continue viewing and we told the manager that it was not “RECENTLY REDECORATED” at all and that that house was clearly not ready for rent. Of course, having no arguments, he told us that he would contact us the same day to show us other properties he has in his portfolio. Something that has never happened. We were not contacted, we did not receive any email, we did not receive any excuse that that house did not look anything like the pictures and that it did not look “RECENTLY REDECORATED”. I also noticed the manager's style of dress, with a corner of his shirt sticking out of his trousers, a linty jumper over it, a sports jacket and worn-out shoes. This is how the manager of an agency was dressed when he came to meet potential customers for renting a property of that kind. For those interested, it refers to the property on Mill Lane, in Worthing.

Sergiu · 11 January 2025

★★★★★ 5/5

Google

I was seeking advice on the current market value of my home. I rang Robert Luff, James answered and said that he would call the next afternoon. James took the time to get to know the property, then discussed the property price and marketing strategy to me. It was a pleasure to meet him, very polite and understanding my situation. I will look forward to contacting Robert Luff for further advice in the future.

Kay · 28 March 2025

★★★★★ 3/5

Trustpilot

Great service, poor communication

Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.

SpontaneousWeasel · 14 March 2023

★★★★★ 5/5

Google

Great service from the team at Robert Luff, Lancing. Particular thanks to Dom, Natalie and James who couldn’t have been more helpful despite us all living and working in the most challenging times! Thanks guys, really appreciate it.PositiveResponsiveness, Quality, Professionalism, Value

Kathryn · 11 December 2021

★★★★★ 2/5

Trustpilot

Personally wish I had avoided...

Personally wish I had avoided...awful communications from them and make sure you read any contract FULLY as they certainly don't tell you everything you will be signing but certainly will hold you to it. This is based purely on interaction with Lancing branch.

Kevin · 18 January 2026

★★★★★ 5/5

Google

Attended a viewing with Callum. Very polite, friendly and extremely helpful estate agent

Justine · 18 December 2025

★★★★★ 5/5

Google

Absolutely fantastic from start to finish they go above and beyond to help definitely highly recommend thanks to james natalie and callum

Mike · 10 September 2025

★★★★★ 4/5

Google

Natalie was great. The whole process was very protracted, due to various legal obstacles, but Natalie was indefatigable and always most reliable and clear in her dealings. Many thanks!

Jane · 11 December 2022

★★★★★ 5/5

Facebook

I cannot thank Robert and his team enough for the sale of my house, it was a very long road but we eventually got there. The service I received from all the staff was fantastic and I couldn't of asked any more from them in regards of updates and request, always a very friendly service and a very professional attitude. I have to personally thank richard wetherall as he had to deal with a lot from me but was always cheerful and his optimism always surprised me � I can honestly say after all our chats I'm going to be sad not to talk with him anymore though I doubt from Richards part it will be responded � can't thank your team enough for everything thanks Rik

Richard · 13 October 2017

★★★★★ 5/5

Google

Natalie, James and the whole Lancing team from Robert Luff & Co have really been a great support in our buying and selling endeavours. The professionalism, the responsiveness and just the good spirits of the team really helped every step of the way. Selling a house is stressful but thanks to the team we were able to do everything really well and efficiently in next to no time, same for buying. We really recommend them.

Camille · 11 December 2022

★★★★★ 5/5

Google

Excellent service from providing initial discussions to completion of sale James kept in regular contact, giving updates when necessary. I would highly recommend them

Trudie · 11 December 2022

★★★★★ 5/5

Google

Instructed Robert Luff & Co to sell our family home, couldn't fault them at all, James was across all aspects of the sale the whole time, continually chasing everyone on the chain to make sure we knew where we were. Highly recommended

Richard · 12 December 2018

★★★★★ 5/5

Google

James was very professional and answered any questions immediately he was always helpful when needed . Managed to get more than than the asking price too ! A much better experience than l expected .PositiveResponsiveness, Professionalism

Barry · 11 December 2020

★★★★★ 5/5

Google

James was good to deal with, quick to respond to queries, positive and realistic in his advice relating to selling a property during lockdown. Everything was handled smoothly and efficiently. We would use them again.PositiveResponsiveness, Professionalism

Vince · 11 December 2020

★★★★★ 5/5

Google

Had a great experience selling our property through Robert Luff and Lee and the team were always on hand to deal with any concerns etc and keeping us in the loop. Professional and courteous, we would highly recommend them.

Lorraine · 12 December 2019

★★★★★ 5/5

Google

Robert Luff are excellent Estate Agents. James Brown and his team were very professional dealing with our sale and purchase. James kept us well informed chasing all involved to get us to completion. Thank you.

Shirley · 11 December 2020

★★★★★ 5/5

Facebook

I cannot thank Adam and his team enough for the sale of my flat and the purchase of my house it was a very long road but we eventually got there. The best service you can get

Kurelous · 17 August 2019

★★★★★ 5/5

Google

Lee was excellent from start to finish, really responsive and kept on top of everyone else - would have been a fairly painful process without him so his help and service is appreciated massively!

D · 12 December 2019

★★★★★ 1/5

Trustpilot

Not to be trusted

Never responds to any complaints. Properties are always a mess and they will rip you off. Keep a close eye on your deposit. They aim to claim that too. Remember the Property Ombudsman will always help

Pierro · 21 September 2024

★★★★★ 5/5

Trustpilot

Thankyou Callum

Thankyou Callum for sorting out the issue today. Superstar 👍

Matthew · 28 July 2025

★★★★★ 5/5

Google

We purchased our new property through Robert Luff: I wish we had used them to sell. Dave King in the Goring branch is fantastic. I never leave reviews but can honestly say that he tells it as it is. There's no typical estate agent jargon. I felt more confident in Dave as the agent that I was buying from than the agent we sold through. My recommendation to anyone, sell through the Goring branch using Dave. He's professional, friendly and knowledgeable. More so than the other Worthing agent that we used to sell!!!

Unoriginal · 12 December 2018

★★★★★ 1/5

Trustpilot

Not very helpful at all

Not very helpful at all. Spoke to one of their mortgage advisors who said will email the forms I need to submit for them to review as we are interested in one of their properties, no email received. It’s been 5 days now. No callback whatsoever.

Tayang · 27 January 2024