Robert Luff & Co, Lancing Adur reviews

★★★★★ 5/5

Google

My wife and I used another estate agent for 16 weeks and they ONLY got us 2 viewings........in comparison Robert Luff and there team got us more than that in the first 5 days! I can recommend any one of there employees at the Lancing branch they are all so friendly and professional. In particular Sheridan hooked us with her lovely funny personality and James was just so great with us for the whole of our sale. He kept us up to date on every aspect and what they were doing to get more viewings. He negotiated on our behalf and got us the very best price and dealt with everything swiftly and promptly. We can’t thank them enough it really was such a difference from the previous estate agent!! The Surry’s

SluzzFab · 11 December 2020

★★★★★ 5/5

Trustpilot

Immensely grateful for the service…

Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive!

Catherine · 16 February 2024

★★★★★ 5/5

Google

I'm grateful to the Lancing Team, particularly Austin, for assisting me and keeping me updated throughout the lengthy purchase of my flat which included the provision of a new lease. It was good to have you working on our behalf to jivvy things along behind the scenes. I have been impressed with the professionalism and customer service focus from all the team. Thank you.

Sally · 11 December 2022

★★★★★ 5/5

Facebook

We moved back in April this year and we could not have been happier with the service provided by all of the team and especially Lee! Lee went above and beyond to get us to the finish line, through tough and tricky times he was there and sorted it all! Also it’s worth mentioning, we viewed a number of properties all with different estate agents none of which carried out a viewing as professionally as the Robert Luff team! They are the only ones who we wanted to sell our property with and I would highly recommend them to anyone.

Laura · 1 September 2019

★★★★★ 5/5

Google

Natalie and the team at Lancing have been wonderful, professional, courteous and efficient helping with the purchase of a house, the best estate agents in the area. Their guidance and knowledge has been invaluable, supportive and also very patient with my many questions.

Vanessa · 14 April 2024

★★★★★ 5/5

Google

Natalie, James and the team at Robert Luff & Co in Lancing were amazing from start to finish with the sale of our family home. I am a landlord and have dealt with estate agents for a very long time and these are by far the best I have come across in a very long time. Highly recommend them.PositiveProfessionalism

PAULA · 11 December 2022

★★★★★ 5/5

Google

James Brown and his team were fantastic from start to finish. Excellent appraisal of our property, realistic valuation, excellent marketing and then a great volume of viewings followed. They sold our property in under 4 weeks and then ensured the rest of the process was made as smooth as possible. Regular communication through out, incredibly responsive when I contacted them, very much recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Brian · 11 December 2021

★★★★★ 5/5

Google

Robert Luff sold my house for £50K more than a rival firm wanted to market it for. How? This fantastic team of lovely professional people did everything right. They understood that location was my home's best asset and included drone footage for free to show off the lovely surroundings. The photographer took great pictures and the property's details were written clearly and correctly. For me, more important than any of that was knowing that I was dealing with decent people. James, Natalie and Rob are efficient, caring people who were made the whole experience of buying and selling as painless as possible. I was lucky enough to buy my new home via Robert Luff too. And when the buyer of my previous property needed to sell her home she also chose Robert Luff, which simplified and sped up the process. I recommend Robert Luff highly, particularly after being put off by a pushy estate agent previously.

Karen · 12 August 2024

★★★★★ 5/5

Google

Eros was very helpful, answered any questions I had and if he didn't know the answer he would find it out for me. He was well mannered and patient and provided an excellent service. Overall, my experience with Robert luff was outstanding. Thanks

Trudy · 11 December 2023

★★★★★ 5/5

Google

I employed Robert Luff and Co to sell my property in Lancing and found Let them to be friendly, helpful, very efficient and would not hesitate to use them again. I would like to give a huge shout out to Natalie for of her help pushing my sale through, she was very professional. Thank you Natalie.

Anthony · 11 October 2024

★★★★★ 5/5

Google

The Team at Robert Luff were very supportive throughout the process of purchasing our first home. In particular James and Natalie, who were very professional and really helpful with our queries. We would definitely recommend the Team at Robert Luff!

Lizzie · 11 December 2023

★★★★★ 5/5

Google

Robert Luff is a very friendly estate agent and I'm always very relaxed when I enter their office or deal with their staff. Sheridan Carpenter is my point of contact and she really listens to my requirements and gets back to me promptly. She also talks through my requirements with enough depth that I know she's listening and very engaged with me as a client of Robert Luff.

Leo · 12 December 2019

★★★★★ 5/5

Trustpilot

Highly recommend using the Lancing Branch!

The team at the Lancing Branch were extraordinary through every stage of my sale and purchase!!

Leanne · 13 January 2025

★★★★★ 5/5

Google

Absolute pleasure to deal with Natalie and James when purchasing a property. Natalie was always so bubbly, encouraging without being forceful or pushy and genuinely excited for our new adventure. Thank you for everything! Highly recommend!

Beth · 11 December 2023

★★★★★ 5/5

Google

The team at Lancing are incredible! Really attentive at every step of the process. Can’t thank Rob, Natalie and James enough for their professionalism, patience and expertise. Highly recommend Robert Luff at Lancing

Donna · 15 January 2024

★★★★★ 5/5

Trustpilot

Harvey Bliss X

Hi, so I would just like to say a big shout out to Harvey Bliss.

Paula · 5 November 2025

★★★★★ 5/5

Trustpilot

Just a note to say ''Thank you'' to…

Just a note to say ''Thank you'' to Jade Clapham at Robert Luff Worthing Branch who dealt with the sale of our property and was very understanding, helpful and tactful when it came to some tricky negotiating beyond 5pm! Simon & Andy

SIMON · 4 July 2025

★★★★★ 5/5

Trustpilot

Good service from Robert Luff

We were working with Phil Bennett at Robert Luff to make an offer on a property in Hove. He did a great job of answering questions promptly, dealing with prolonged negotiations over the price and generally being very easy to deal with. Thanks!

Simon · 21 May 2025

★★★★★ 5/5

Google

All dealing with Robert Luff staff have been friendly and helpful. Their speed of response to any questions or concerns I raised has been impressive.

Chris · 2 November 2025

★★★★★ 5/5

Google

We’ve been working with the team at Robert Luff for some time now. Our first purchase fell through but this wasn’t our fault and they helped us find a fantastic replacement property for our first home. We exchanged contracts yesterday and couldn’t be more grateful to Natalie & Dom for all their help! *Updated to add:* We’ve now sold our property through Robert Luff as well and the team been absolutely faultless!

Natalie · 11 December 2023

★★★★★ 5/5

Facebook

A huge thank you to James Brown and his team, who have been excellent from start to finish. We used another agent before Luff’s and the experience wasn’t great. James promised a sale within a month and was good to his word. Luff’s operate a Sales Progression member of staff (Dom) to help guide all parties. This was invaluable and a true advantage to those thinking of signing up with Luff’s. Many thanks once again to a very professional and pleasant to deal with team.

Pat · 7 May 2021

★★★★★ 1/5

Trustpilot

Unprofessional Agency

I am writing this disappointing feedback, maybe the agency will be more careful in the future about their agents when they send them to meet potential customers for viewings. Before the New Year, I found a propwrty for rent that looked spectacularly beautiful, with a pool, garage, good location, etc. Of course, at the market price. The description of the house mentioned "RECENTLY REDESIGNED". We applied for a viewing, but no one contacted us for 2 days, so we called the agency and arranged the viewing for January 7th. On the day of the viewing, someone from the agency called us to confirm the meeting once again and we were told that we would meet their manager at the property. We arrived at the street with the property and there was the first shock seeing that it was an unpaved and full of potholes access road. One of our cars is an Mercedes A45s AMG Sport, a low car. It was the ideal house, we could get over that because it was not the car I drive every day. We arrived 5 minutes early, the agent was almost 10 minutes late after the scheduled time. We were parked in the driveway waiting. Finally the manager appears and walks past us very quickly without making any contact or at least acknowledge our presence. Again, another red flag, when you try to rent a property for over £3000/month. We got out of the car and heading towards him, we looked at each other (my husband and I) because we didn't know what was happening. We didn't receive any welcome, he didn't apologize for being late, nothing! The manager was struggling to find the right key to unlock the door and with his back to us, he greeted us. Lacking manners and politeness, he finally invited us inside. During all this time, we could see that the gutters of the house (on the street) were loose in places and it was very clear how rainwater was seeping into the walls because they were damp and green, inside there was a very old smell of mould (if you know the smell of old books), walls full of mold, unpainted, the windows of the conservatory were fogged up between the two glasses, the backyard with the pool seemed effectively abandoned, unkempt. After these images, it made no sense to continue viewing and we told the manager that it was not “RECENTLY REDECORATED” at all and that that house was clearly not ready for rent. Of course, having no arguments, he told us that he would contact us the same day to show us other properties he has in his portfolio. Something that has never happened. We were not contacted, we did not receive any email, we did not receive any excuse that that house did not look anything like the pictures and that it did not look “RECENTLY REDECORATED”.

Sergiu · 11 January 2025

★★★★★ 5/5

Google

I was seeking advice on the current market value of my home. I rang Robert Luff, James answered and said that he would call the next afternoon. James took the time to get to know the property, then discussed the property price and marketing strategy to me. It was a pleasure to meet him, very polite and understanding my situation. I will look forward to contacting Robert Luff for further advice in the future.

Kay · 28 March 2025

★★★★★ 3/5

Trustpilot

Great service, poor communication

Managed to get a viewing the same day I called which was great. I was told I'd be sent an application form but didn't receive one. After calling back the next day to chase the missing forms, I was told specific representatives allocated to the property would call me back. After no response for 2 hrs I called back where I was told I only get a form if the LL agrees to my req for application. I will update my review as I go through this process but so far the communication hasn't been great.

SpontaneousWeasel · 14 March 2023