Trusted Agent profile · Adur
★★★★★
1,100 reviews across 3 platforms
37 North Road, Lancing, BN15 9AS, Adur, BN15 9AS
Michael Jones & Bacon's office in Adur, at 37 North Road, is rated 4.7 out of 5 across 1,100 reviews on three platforms, including 126 Google reviews rated 4.5.
126
Reviews on Google
This office
45
Reviews on Facebook
Business-wide
929
Reviews on Trustpilot
Business-wide
Every review we hold for the Adur office, from every platform, shown as written. First names only.
1/5
TrustpilotCrap (avoid)
If I could give fewer stars I would. The company is full of nasty corrupt people. They are basically just cowboys.
We’re very sorry to hear about this situation, this is certainly not the experience we want for anyone. Please email us at lettings@brandvaughan.co.uk with your details so we can look into this immediately and resolve the issue.
5/5
TrustpilotI’ve just exchanged on my first ever…
I’ve just exchanged on my first ever property today and I’ve had such a positive experience with Michael Jones. Firstly, James Ryan was brilliant in helping me secure this flat and then Jane Tomlinson has been instrumental in seeing the sale go through. I’m very grateful for her advice and support throughout and can’t wait to move into my new home.
5/5
TrustpilotTenancy Renewal
I have been very pleased with the Lettings Renewals team at Michael Jones and in particular the excellent help and advice from Sue Harris who has again successfully renewed the tenancy on my rental property! Many thanks to Sue and all the team at Michael Jones.
Thank you, Mark! We will pass your kind feedback onto Sue, she will be delighted to hear this.
5/5
Trustpilotprofessionalism and dedication
I was very impressed by the way my this was dealt with. Ryan was courteous, efficient and knowledgeable. He communicated clearly and promptly, I appreciate his professionalism and dedication.
We are thrilled to hear you had a good experience with our lettings team. We will pass your feedback onto Ryan.
5/5
TrustpilotGood experience all round
Catherine guided and supported us through a tenant checkout at the end of a tenancy (we are the landlords). She kept us fully informed, was super efficient and dealt professionally with the sometimes tricky issues that arose. Everyone we dealt with at Michael Jones over the whole process of the tenant checkout and the new tenant moving in were helpful and polite. Highly recommended.
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized.
5/5
TrustpilotAlmost Complete
Really friendly throughout the process. Darren was engaging whilst answering questions on procedures and easing concerns in a timely manner. We have almost completed and it has been great every step of the way. Thankyou.
Great to hear Darren could help you through the process.
5/5
TrustpilotExcellent and professional lettings service
My recent experience of using Michael Jones & Company Lettings department in Worthing to manage the rental of my 2-bedroom flat has been excellent overall. I have received prompt and effective communication throughout the entire process and every department staff member I have dealt with has been efficient, personable and very professional. I am pleased I trusted Michael Jones, Worthing with the lettings management of my property and would have no hesitation in recommending their services to other property owners.
Great to hear this John. Thank you so much for your feedback and 5 stars
5/5
TrustpilotJane saved the day!
This has been our first time purchasing a property and I must say it was pretty stressful. Jane however was a superstar and to be honest the only person who actually gave us any concrete advice. I will recommend Michael Jones and you have an incredible employee in Jane. Many thanks to her and the team.Marius and Rebecca
Great to hear this, thank you so much for your review. We will pass this on to the team.
5/5
TrustpilotThanks Rustington
Our purchase was put in hand in May and finally exchanged today! Thank you so much to Richard, George and Julie for their hard work in pushing it through for us. Highly recommend! :)
Thank you for the 5 stars Max & Emily. Best wishes for life in your new home.
5/5
TrustpilotExcellent service thank you Kim
Thank you so much for your wonderful feedback!
5/5
TrustpilotExtremely efficient and professional
Mark Durrent and the team were extremely efficient and supportive with the sale of our property. Despite a potential set back - everything was reset and concluded within our preferred timescales.
Thank you for your review Michaela
4/5
TrustpilotHelpful end to end
The team at MJ&C has helped me move closer to family, and the electronic method to complete checks and so on meant it was all something I could do at my own pace. I struggle with computers, being 79 years young, so did lean on my son a bit to help.All my interactions with the team were timely, easily understood, and I felt they genuinely wanted to help make things as easy and painless as possible.
We are so pleased to hear we could help you move nearer your family Jean. Thank you for your feedback on our systems and your interactions with the team, its good to hear both were easy. Best wishes for life in your new home from all of us!
5/5
TrustpilotAll the staff at Findon Valley were…
All the staff at Findon Valley were extremely helpful throughout the long process of selling, they were very patient, and kept me informed the whole time
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotJoe was great during the entire sale of…
Joe was great during the entire sale of our flat, very professional and regularly keeping us up to date with any changes as well as taking the time to explain everything that was going on.
Great to hear, thank you for your review Aaron.
5/5
TrustpilotElla Glazebrook was quick and efficient…
Ella Glazebrook was quick and efficient with recent tenancy renewal
We appreciate your feedback.
5/5
TrustpilotVery supportive and helpful estate…
Very supportive and helpful estate agents especially Darcy and Brad.
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotGreat service
Emily was absolutely amazing while we were buying our home. She made sure everything was getting done and was giving us updates throughout. Highly recommend
Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotKirsty Smith - excellent !
Have dealt with Kirsty Smith for many years and she is absolutely excellent. Always, always, always completes the task in hand and confirms it with you - such a rarity nowadays. Very professional but also very approachable.
Fantastic feedback, thank you Lou, we will pass this on to Kirsty.
5/5
TrustpilotDarcy Hutchby
Darcy Hutchby was chatty, welcoming and approachable
Thank you for your kind words! We’re delighted to hear that.
4/5
TrustpilotI've just had my tenancy renewed by…
I've just had my tenancy renewed by Ella at Michael Jones. Very efficient and fast process no problems as usual. Many thanks Ella.
Thank you for sharing your positive feedback Jeremy.
5/5
TrustpilotElla Glazebrook was professional and…
Ella Glazebrook was professional and straightforward in handling my tenancy renewal. Other than the daunting task of reading the contract on every renewal, the process has been clear and simple.
Thank you for your feedback.
1/5
TrustpilotBeware - No Communication
Previous tenants of Michael Jones rented property, we left our property on 5th January and were expecting a response to our deposit return on the 19th January. 3 emails later we have received not even an acknowledgement of our emails or an update on our deposit return. We have raised a dispute with the TDS as a result. The lack of communication and clear lack of care of their tenants is evident. During our tenancy we also raised a number of issues which went without answer for weeks. When the landlord required our help we were expected to drop everything we could to assist
Dear James, we are sorry to read that you were disappointed with your experience as a tenant with us. We take all our reviews seriously and have looked into what has happened in the situation that you outline below. We deal with all deposit negotiations via the portal “The Depositary” which gives periodic email updates to the tenants. Having investigated your situation further it seems your emails that you sent had been going to the support team at “The Depositary” rather than us, meaning we did not get your emails, hence why there was no response. Due to the nature of the deductions being proposed it took a little longer than usual to source a quote for a suitable replacement, however the deductions from the deposit have now been agreed upon without the need for adjudication and the matter has been resolved. We appreciate deposit negotiations can be frustrating for tenants but we can see that this has all been dealt with in the proper manner and it’s unfortunate that we did not receive the emails from you at the time. If you would like to discuss this further please reach out to us at SimonMcWilton@michaeljones.co.uk. Thank you and best wishes
4/5
TrustpilotMoving to the seaside
All communication with Michael Jones was handled very promptly and thoroughly. Max Harbron is a professional manager and coped with difficult situations very senstively.
Thank you so much for your review Liz.
5/5
TrustpilotGreat team
Great team, responsive and helpful
Thank you for your positive feedback and taking the time to write this review!
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