Every review we hold for the Accrington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUseless from start to finish. The staff at the Great Harwood branch are the most arrogant liars I've had the misfortune to deal with.
Tell you they've got buyers to get us on the books and then we find out they did …
Dooster · 8 October 2020
Agent replied · 6 February 2024
We are very sorry you feel you’ve not a had a good experience with Mortimers, obviously this is never our intention. We always endeavour to give excellent customer service, which our other reviews for Great Harwood substantiate. As we can’t … More
★★★★★ 5/5
GoogleExcellent service from initial contact through to completion, the staff at Mortimers Accrington are extremely professional, always helpful and very polite, which is hard to find these days. What could have been a stressful sale, turned out …
Andrew · 8 October 2021
Agent replied · 6 February 2024
Honestly loved helping you sell your home and really will miss our regular catch ups, such a great couple. Wishing you all the best for the future and hopefully we will be able to assist you with any future needs.
Best wishes Leanne 😊 …
★★★★★ 5/5
GoogleI recently sold my mums house with Mortimers. I found them extremely proffesional. Special thanks to waol who keep me informed with all aspects of the sale,I would definitely recommend Mortimers.
Keith · 16 September 2022
Agent replied · 6 February 2024
Thanks Keith
★★★★★ 5/5
GoogleWe have bought & sold properties using Mortimers several times & find the staff very professional, knowledgeable, friendly and helpful throughout the buying & selling process. Cannot fault the service rec8eived.
Roger · 16 September 2022
Agent replied · 27 June 2024
Thank you for the kind words Roger and best of luck with your latest investment. We will look forward to seeing the end result! Speak soon. Sam and the whole Accrington team.
★★★★★ 5/5
GoogleThanks to leanne and matt at mortimers. I'm soo glad I didn't try to sell the house my self. First buyer dropped out at the last minute but another buyer found straight away. Thanks again leanne 👍 …
Joseph · 19 September 2021
Agent replied · 6 February 2024
You're very welcome, I’m really pleased with the end result on this one. Please don’t hesitate to contact us in the future should you need any assistance.
Leanne & Matt 😊 …
★★★★★ 5/5
GoogleRecently bought our house through mortimers from the Accrington branch.
Leanne who dealt with our purchase was amazing! She was professional, on the ball with everything! No messing straight on to every request or phone call …
Emma · 8 October 2021
Agent replied · 6 February 2024
Thankyou for the lovely review Emma and good luck in your first home, I wish you every happiness!
Kind regards Leanne & Team 😊 …
★★★★★ 5/5
GoogleWe were really impressed by the professional care Mortimer's (Accrington branch) afforded us throughout buying our home. From the initial viewings, answering our queries and reassuring our concerns to the mid and final phases of exchanging …
Zara · 8 October 2021
Agent replied · 23 June 2024
Thank you for your very kind words Zara. I hope you and your partner are now settled in and enjoying renovating the property! If you need anything in the future please do not hesitate to call us.
★★★★★ 5/5
GoogleExcellent customer service from all the team at Mortimers helping me out with my purchase on my first home, thank you again and will be using Mortimers again in future
Jack · 16 September 2022
Agent replied · 6 February 2024
Thank you Jack!
★★★★★ 5/5
GoogleThank you so much for your professional help to make our dream move under very difficult circumstances at times become reality . Many Thanks to all the staff involved .
Anne · 16 September 2022
Agent replied · 6 February 2024
Thanks Anne, enjoy your dream home!
★★★★★ 5/5
GoogleI had a very good experience with Leona from the Accrington branch with the purchase of the new house,
Dorothy · 20 March 2025
★★★★★ 5/5
GoogleMortimers delivered as they said they would.
The property was previously on the market with another local estate agency. Who I felt failed in building any confidence in the sale this property for me. Their …
Waheed · 8 October 2021
Agent replied · 6 June 2024
Wow what a lovely review, I am touched by your kind words and very grateful that you have taken the time to share a bit of insight as to the service we pride ourselves on here at Mortimers.
Thanks Leanne & Team
★★★★★ 5/5
GoogleLeanne Tayler you have been absolutely amazing from start to finish would recomend every one who comes to Mortimer's they have special team kudos to Leanne who kept me informed all the way,
regards yas (hamza)
XC · 19 September 2021
Agent replied · 6 February 2024
Thankyou Hamza for your kind words, good luck in your new home.
Best wishes Leanne & team 😊 …
★★★★★ 5/5
GoogleI've tried almost all of the estate agents in Accrington and I have to say Mortimers were the best. I found them to be very professional and approachable, unlike my experience with another (I won't mention who) popular agent in the town. …
Luis · 8 October 2019
Agent replied · 6 February 2024
Really appreciate this lovely review Luis, We are very glad that we managed to sell your home for you after a difficult experience.
We will miss having you bob into the office , All the best with your new location & new home.
Melissa
★★★★★ 5/5
GoogleWell what can we say!! If we could give 10 stars we would! After a bad experience with another agent we decided to move over to Mortimers to let them handle the sale of our property, and what a different experience this was - from start to …
Finlay · 8 October 2023
★★★★★ 5/5
GoogleExcellent service throughout from the stunning Waol -always answered my enquiries promptly-if I was selling the house I purchased-which I'm not - I would probably use Mortimer's again
Darren · 16 September 2022
Agent replied · 6 February 2024
Thank you very much Darren for leaving this positive review for Waol. We are so pleased to hear that you received an excellent service and we wish you all the best in your new home.
★★★★★ 1/5
GoogleI'm an expat landlord and wished to sell a property at the end of the tenancy. I contacted Mortimers by telephone to try to engage them. The office promised to get in touch with the letting agent to asses the property. and then....... …
Garry · 8 October 2018
Agent replied · 6 February 2024
We apologise for the level of service that you have received, it is not the standard of customer service that we pride ourselves on and we are sorry we have not been able to help you on this occasion. We have been in touch with you directly to discuss this and again express our apologies.
★★★★★ 5/5
GoogleI have sold my property through mortimers this year and I would just like to mention Chloe. She has gone above and beyond her role, keeping me in the loop and up to date. I recieved weekly email updates from her and she answered all my …
Charlotte · 8 October 2023
★★★★★ 5/5
GoogleCouldn't have asked for more, friendly helpful staff, easy to deal with, made the whole process easy for us even though we are on the other side of the world 🇦🇺. Thanks guys. …
Steven · 8 October 2021
Agent replied · 3 June 2024
Thank you for the kind review Steven. We were pleased with the timescale of your sale considering you are on the other side of the world. All the team at Mortimers wish you and your family all the best with your new home in New Zealand. If you need anything in the future we would be more than happy to help.
★★★★★ 5/5
GoogleThe sale was supervised by Leanne. She has a wonderful friendly manner, very thorough, efficient and professional throughout. No problem too much trouble! I could not recommend her more. A real asset to Mortimers.
Deirdre · 19 September 2021
Agent replied · 6 February 2024
Thankyou for your kind words Deirdre, it was a pleasure to sell your beautiful home 😊
Leanne & team …
★★★★★ 5/5
GoogleI just bought my first house, Waol did a fantastic job with helping me get the house. Extremely informative and organised, always let me know of any updates. Co-ordinated with both solicitors. Made the process a lot easier and smoother for me which was amazing! Highly recommend.
Zakkiya · 16 September 2023
★★★★★ 5/5
GoogleBought our first house with Leanne Taylor at the Accrington branch. She was very friendly, helpful and proactive from start to finish. We are very happy with all her help on the process.
Lisa · 19 September 2021
Agent replied · 13 June 2024
Thankyou for the lovely review Lisa and thankyou for choosing Mortimer’s to sell your property. Good luck for the future and please don’t hesitate to get in touch should you need any help in the future.
Best Wishes Leanne & Team
★★★★★ 5/5
GoogleFrom the start with Mathew and right through to the purchase of the property with Chloe, we cannot praise them enough, Chloe especially. We had a lot of stumbling blocks all the way through, but Chloe stuck with it everyday she was on the …
Vicki · 8 October 2023
★★★★★ 5/5
GoogleI am very pleased that I chose Mortimer's to sell my late mother's bungalow, having had appraisals from 4 estate agents. A good, professional service with the seller's interest at heart. …
Susan · 8 October 2021
Agent replied · 6 February 2024
Thankyou so much for the lovely feedback Susan, and thanykou for choosing Mortimer’s to sell your late mothers property, its lovely to be chosen to look after such a sentimental property and I’m sure the new family will take great care of … More
★★★★★ 5/5
GoogleI decided to use Mortimers for the sale of my property because right from the start they were professional and gave me a true valuation that they were determined to achieve. …
Dave · 8 October 2021
Agent replied · 6 February 2024
Dave & Jen,
Thankyou for the fantastic feedback and for allowing us to sell such a great property, we are extremely happy with the outcome on this one! … More
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