5/5
Very pleased with the price and the service received from Duckworths when selling our house.
Trusted Agent profile · Accrington
★★★★★
180 reviews across 3 platforms
7 St. James Street, Accrington, BB5 1NE
Duckworths Estate Agents's office in Accrington, at 7 St. James Street, is rated 4.3 out of 5 across 180 reviews on three platforms, including 149 Google reviews rated 4.5.
149
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
21
Reviews on Trustpilot
Business-wide
Every review we hold for the Accrington office, from every platform, shown as written. First names only.
5/5
Very pleased with the price and the service received from Duckworths when selling our house.
5/5
James was fantastic when he came and viewed the property which I was wanting to sell. Communication was good from start to finish and I was kept updated throughout. Thank you to the team at Duckworths!
1/5
If zero stars were possible I would. Arranged a viewing for today and nobody turned up! Vendor was also not informed. Woman at Duckworths had the excuse that she only had our land line....eh what? Honestly, choose another estate agent as they will lose you a sale and waste your time.
5/5
Kept us informed the whole step of the way. Set a reasonable asking price and the percentage charged as fees was below the fixed price of another agent (whose pitch was to sell cheap for a quick sale). Really glad that we went with them - really positive from the outset about what they could do for us (unlike others who just slagged off the competition). Thank you Duckworths for a great job.
1/5
Very poor communication from Duckworths. I was contacted to say the vendor would be happy to agree an amount, which I was happy to proceed with. The following day I was pushed to increase my offer, to which I responded, we agreed the price … More
5/5
Really smooth service, very helpful and would recommend to anybody
5/5
James has been very helpful, polite and kept me informed all the way through the sale many thanks to all the team
5/5
I recently bought and sold with duckworths and the experience was pleasant. I didn't need to worry about anything, everything was taken care of by Amy with the viewings of my property and the one I was buying and Michelle who negotiated between us n buyers n sellers. I had regular updates on both sale and purchase which meant I was not chasing anything it was all done for me. Thank you very much duckworths for all your help, will definitely recommend and use again.PositiveResponsiveness, Quality, Professionalism
5/5
Brilliant service , Scott has been really efficient and helpful .
Thanks Sarah, we are glad you are pleased with Scott. His hard work never goes unnoticed. All the best in your new home. Duckworths
5/5
Excellent so far ... with special Thanks to David and Rick who were both Fantastic at delivering a Top Quality sevice in their respective fields.... the house only went live two days ago and we already have 3 viewings next week.... Thanks guys
5/5
Dealt with James for my purchase via Duckworths. Customer service was 2nd to none! :)
5/5
Andrew Nickson was fantastic! Brilliant service and would highly recommend
Thanks Catherine. Andrew is a valued member of the team. You know where he is if you or your family and friends need any more assistance in the future. Duckworths
5/5
Beth at Duckworths estate agents was absolutely fantastic to us during our stressful move, she was always there when we needed help and advice, just wish everyone else we needed was half as helpful ,thanks for everything Beth
1/5
Sold our house using Duckworths and…
Sold our house using Duckworths and they marked my sale as "chain free" and left it like this even after multiple conversations with me advising we were not chain free. Found a house me and my family loved, put an offer in and it was accepted. The buyers of my house then realised we were not chain free and threatened to back out of the sale due to this unless we could complete ASAP. Obviously I didn't want to lose the sale so agreed to this and I am now currently living with parents with my young family and paying £100 a month in storage unit fees until the house we are buying has completed.
5/5
Absolute excellent service! Couldn’t of asked for a company more quick and reliable. The whole process of me getting my keys was around 3 weeks! The staff was all very useful and willing to go to any length to help you. Would definitely recommend to anyone looking for a new house!
Hi Lauren, thanks for sharing your experience. We look forward to working for you again. Duckworths Estate Agents
5/5
We have sold our house through Duckworths. Great from start to finish. House sold very quickly. Great customer service from all staff, big thank you to Madison always happy to help. All round great experience.
5/5
Excellent service, friendly staff and sell fast. Cliodhna was extremely helpful, arranged out of hours viewings to help with awkward work hours. Would highly recommend! If you're in business 140 years, you must be doing something right!!
5/5
James & Mark were very friendly and professional. Highly recommended!!!
1/5
Really bad estate agents these stay…
Really bad estate agents these stay well clear dont communicate unless they want you to up your offer!!
5/5
I have used these on numerous occasions and can't fault them. Very friendly staff and helpful throughout. I have dealt with Jennifer on a number of occasions who is very professional.
1/5
Absolutely disgusting company
Absolutely disgusting company. Made offer. Offer accepted. Valuation completed. Property still marketed after being promised it wouldn’t be. Higher offer accepted and sold from under me. AVOID do NOT buy or sell with these disrespectful, money grabbing, untrusting company (Accrington branch) 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
5/5
Leanne at Burnley branch
Leanne at Burnley branch has been so helpful for me and my family whilst we have been dealing with the sale of my Grandma's house. She was empathetic in our situation and gave us the time we needed. She also was available whenever we needed anything and explained everything clearly. Would definitely use again.
3/5
We decided to use Duckworth's to sell our house as they were the most competitively priced. Unfortunately as a seller they weren't interested in our desires or wishes and prioritized the buyer. Will not be using them again. Would've been a one star review but Steven in their Accrington Office saved them from this.
5/5
Highly recommend
Would recommend and would use again. Staff very professional and helpful made the sale of my mums house very easy for me. Always kept me updated and chased any problems up when needed.
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