Trusted Agent profile · Accrington

Duckworths Estate Agents Accrington reviews

4.3

★★★★★ Great

180 reviews across 3 platforms

7 St. James Street, Accrington, BB5 1NE

Duckworths Estate Agents's office in Accrington, at 7 St. James Street, is rated 4.3 out of 5 across 180 reviews on three platforms, including 149 Google reviews rated 4.5.

Google logo

4.5 / 5

149

Reviews on Google

This office

Facebook logo

4.6 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Accrington office, from every platform, shown as written. First names only.

5/5

Google

Very pleased with the price and the service received from Duckworths when selling our house.

Graeme · 7 December 2025

5/5

Facebook

James was fantastic when he came and viewed the property which I was wanting to sell. Communication was good from start to finish and I was kept updated throughout. Thank you to the team at Duckworths!

Hannah · 27 May 2022

1/5

Google

If zero stars were possible I would. Arranged a viewing for today and nobody turned up! Vendor was also not informed. Woman at Duckworths had the excuse that she only had our land line....eh what? Honestly, choose another estate agent as they will lose you a sale and waste your time.

Hadian · 13 June 2017

5/5

Google

Kept us informed the whole step of the way. Set a reasonable asking price and the percentage charged as fees was below the fixed price of another agent (whose pitch was to sell cheap for a quick sale). Really glad that we went with them - really positive from the outset about what they could do for us (unlike others who just slagged off the competition). Thank you Duckworths for a great job.

Josef · 12 June 2023

1/5

Google

Very poor communication from Duckworths. I was contacted to say the vendor would be happy to agree an amount, which I was happy to proceed with. The following day I was pushed to increase my offer, to which I responded, we agreed the price … More

Ged · 28 November 2024

5/5

Google

Really smooth service, very helpful and would recommend to anybody

Adrian · 15 December 2025

5/5

Google

James has been very helpful, polite and kept me informed all the way through the sale many thanks to all the team

Ann · 12 June 2023

5/5

Google

I recently bought and sold with duckworths and the experience was pleasant. I didn't need to worry about anything, everything was taken care of by Amy with the viewings of my property and the one I was buying and Michelle who negotiated between us n buyers n sellers. I had regular updates on both sale and purchase which meant I was not chasing anything it was all done for me. Thank you very much duckworths for all your help, will definitely recommend and use again.PositiveResponsiveness, Quality, Professionalism

Rafina · 12 June 2022

5/5

Google

Brilliant service , Scott has been really efficient and helpful .

Francesca · 13 June 2019

Agent replied · 11 June 2024

Thanks Sarah, we are glad you are pleased with Scott. His hard work never goes unnoticed. All the best in your new home. Duckworths

5/5

Google

Excellent so far ... with special Thanks to David and Rick who were both Fantastic at delivering a Top Quality sevice in their respective fields.... the house only went live two days ago and we already have 3 viewings next week.... Thanks guys

Rachael · 13 June 2019

5/5

Google

Dealt with James for my purchase via Duckworths. Customer service was 2nd to none! :)

Karen · 15 October 2023

5/5

Google

Andrew Nickson was fantastic! Brilliant service and would highly recommend

Catherine · 13 June 2019

Agent replied · 11 June 2024

Thanks Catherine. Andrew is a valued member of the team. You know where he is if you or your family and friends need any more assistance in the future. Duckworths

5/5

Google

Beth at Duckworths estate agents was absolutely fantastic to us during our stressful move, she was always there when we needed help and advice, just wish everyone else we needed was half as helpful ,thanks for everything Beth

Alan · 28 November 2024

1/5

Trustpilot

Sold our house using Duckworths and…

Sold our house using Duckworths and they marked my sale as "chain free" and left it like this even after multiple conversations with me advising we were not chain free. Found a house me and my family loved, put an offer in and it was accepted. The buyers of my house then realised we were not chain free and threatened to back out of the sale due to this unless we could complete ASAP. Obviously I didn't want to lose the sale so agreed to this and I am now currently living with parents with my young family and paying £100 a month in storage unit fees until the house we are buying has completed.

Danielle · 20 February 2021

5/5

Google

Absolute excellent service! Couldn’t of asked for a company more quick and reliable. The whole process of me getting my keys was around 3 weeks! The staff was all very useful and willing to go to any length to help you. Would definitely recommend to anyone looking for a new house!

Lauren · 13 June 2019

Agent replied · 11 June 2024

Hi Lauren, thanks for sharing your experience. We look forward to working for you again. Duckworths Estate Agents

5/5

Google

We have sold our house through Duckworths. Great from start to finish. House sold very quickly. Great customer service from all staff, big thank you to Madison always happy to help. All round great experience.

Bethany · 13 June 2019

5/5

Google

Excellent service, friendly staff and sell fast. Cliodhna was extremely helpful, arranged out of hours viewings to help with awkward work hours. Would highly recommend! If you're in business 140 years, you must be doing something right!!

Jackie · 13 June 2017

5/5

Google

James & Mark were very friendly and professional. Highly recommended!!!

Gill · 17 July 2023

1/5

Trustpilot

Really bad estate agents these stay…

Really bad estate agents these stay well clear dont communicate unless they want you to up your offer!!

YAR · 15 May 2025

5/5

Google

I have used these on numerous occasions and can't fault them. Very friendly staff and helpful throughout. I have dealt with Jennifer on a number of occasions who is very professional.

Robert · 13 June 2019

1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company. Made offer. Offer accepted. Valuation completed. Property still marketed after being promised it wouldn’t be. Higher offer accepted and sold from under me. AVOID do NOT buy or sell with these disrespectful, money grabbing, untrusting company (Accrington branch) 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

Katrina · 19 April 2024

5/5

Trustpilot

Leanne at Burnley branch

Leanne at Burnley branch has been so helpful for me and my family whilst we have been dealing with the sale of my Grandma's house. She was empathetic in our situation and gave us the time we needed. She also was available whenever we needed anything and explained everything clearly. Would definitely use again.

Caroline · 7 July 2023

3/5

Google

We decided to use Duckworth's to sell our house as they were the most competitively priced. Unfortunately as a seller they weren't interested in our desires or wishes and prioritized the buyer. Will not be using them again. Would've been a one star review but Steven in their Accrington Office saved them from this.

I · 12 June 2023

5/5

Trustpilot

Highly recommend

Would recommend and would use again. Staff very professional and helpful made the sale of my mums house very easy for me. Always kept me updated and chased any problems up when needed.

Nicola · 29 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Duckworths Estate Agents's Google reviews
The Trusted Agent

Is this your office? Claim your page.