Trusted Agent profile · Accrington
★★★★★
179 reviews across 3 platforms
7 St. James Street, Accrington, BB5 1NE
Duckworths Estate Agents's office in Accrington, at 7 St. James Street, is rated 4.3 out of 5 across 179 reviews on three platforms, including 149 Google reviews rated 4.5.
149
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
20
Reviews on Trustpilot
Business-wide
Every review we hold for the Accrington office, from every platform, shown as written. First names only.
5/5
GoogleI engaged Duckworths to sell a property. Bethany was my contact and she has been fantastic from beginning to end, liaising between myself and the buyer to make the process as seamless as possible. I very much appreciate her time, effort and speediness in finding a buyer. Thank you, I highly recommend.
5/5
GoogleWe are delighted with the service from the Duckworths team. They made our journey as first time buyers run smoothly and were always available to answer our queries. We would highly recommend. … More
Thank you so much for your kind review. We’re delighted to hear that your experience as first-time buyers was smooth and positive. I’ll be sure to pass on your special thanks to Rebecca, Lyla, and James, they’ll really appreciate it. Wishing you all the best in your new home
1/5
TrustpilotTheir rhetoric does not play out
I wouldn’t have given any stars had that been an option! The initial valuation and the interaction with the staff at the Burnley team was great; they said they would do all the viewing and their speed at communication was good, however, this changed after a couple of months. It soon became apparent that most weekend and all after office hours viewings were mine to do - I was not told of this during our meeting. Communication was very poor, I had to do all the chasing for information and even when I sent emails, many of these were not replied to. I requested a couple of changes, one to the description of my outside space - this took way too long to happed and the other was to remove the advertisement board as it didn’t seem to serve any purpose other than to advertise the company, this took months! When I eventually did sell, I came home to find the board back up with a sold sign on, they did not ask if this was okay. I was unsure of my ‘dedicated agent’ but as time went on I was given to a new team member who seemed to be very inexperienced, he then moved to a division in a different county and my account moved with him.
5/5
GoogleAll staff very courteous and helpful, especially James who we dealt with the most.Very professional and efficient.
5/5
GoogleHelped me well when i was buying my first house.krpt me informed all through the proccess.Thank you all at Duckworks .
Our pleasure Ellen. So glad to hear that we helped you every step of the way in buying your first home. We wish you every happiness there. You are very welcome, thank you for leaving us a review :)
5/5
FacebookAmazing experience from start to finish whilst selling my apartment through Duckworths Estate Agents, Darwen. From the initial visit with Debi, to arranging viewings and discussing the progress of my sale, everyone I had cause to deal with was polite, professional and went above and beyond. Thank you to Debi for arranging the incredible photographs and drone images. They were outstanding! Thank you also to Christine and Rebecca who kept me updated throughout. You are all lovely, wonderful people. I would have no hesitation in recommending Duckworths to anyone looking for a smooth and expeditious sale. Thanks again, Sarah Adderley
5/5
GoogleI chose Duckworths Estate Agents to deal with the sale of my home. I had a few quotes from different agents but Duckworths were both friendly and professional from the outset. My ideas were listened to and I was also offered their expertise and advice regularly. The sale went so smoothly and they kept me informed and updated throughout. I would highly recommend Duckworths. A particular big thank you to Debbie and Rebecca :)
5/5
FacebookThank you to the Accrington branch for the quick sale of my mother in law property, even though there was a few hiccups. Had so many different agents through out contacting us. As this was our first time selling a property we were not sure if this is what happens. Was kept informed through out the sale until near completion then we heard nothing from them. I was informed by our conveyancer that the sale was completed on the date it did complete and could I drop the keys the day before at Duckworths. I did so and the gentleman was unaware of the completion date. I don't really know how it works but the sold sign finally went up 1 day before the completion date and only because I kept getting on to them. They did apologies for this error. Thank you so much for your service.
1/5
GoogleMassively unprofessional 😭 Made arrangements to view a property in great harwood. We took time of work and they just didn't turn up. No phone call, text or email. If they did not want to do 5pm why say they would be there at 5pm? We will be black listing them!
Hi Andrew. Strange, We can't find any record of you on our systems and can't identify the property in Great Harwood. We would appreciate if you called us on 01254 234242 to discuss the matter further. It goes against everything we strive and stand for we always aim to provide the best service possible, we would welcome then opportunity to be provided with some more information so we can look into this claim further. Hope to hear from you soon
5/5
GoogleExcellent , thank you so much to harry & leanne, for all the work they put in for a fast completion, kept me up to date often & was so helpful
Thanks Lydia :)
1/5
GoogleVery poor. Arranged block bookings in work time , my daughter tried to ask for a viewing after 4pm and they refused. Shocking that people can't view outside of their working hours as they can't always get time off work
Hi Tracy, we are sorry to read this review. The market is incredibly busy and we want to allow as many people the opportunity to view our quality properties as possible, rather than on a first come first served basis. We also go above and … More
5/5
FacebookI can not praise & recommend this estate agent more, they made the sale of my house so easy and stress free, they kept me well informed, listened to me and helped ease any worries the whole way through, if I was transferred to another branch they they were more than happy to help and gave me the time needed. Special thank you to Chris & Michelle at the Accrington branch! Highly recommend and the cheapest quote I got too….thank you so much for everything! It was worth every penny!
5/5
GoogleFrom start to finish the service provide from Beth was outstanding!! Always happy to help, keeps in contact throughout the sale with updates and such a pleasant lady- thank you so much for your help Beth your amazing.. would 1000% recommend this estate agent
4/5
GoogleDuckworths handled the sale of my dad's house quite. Well .they sold the house very quick. Overhaul I was happy
Thanks for the review David. We are glad to hear you are happy with Duckworths Estate Agents, all the best to you
5/5
GoogleJames was excellent and helpful
5/5
GoogleDuckworths estate agents have been amazing and extremely professional at all times! My house was put in the market onTuesday and was sold by Friday, what more could you ask for, but I’d like to thank Jennifer Taylor especially for being so professional and available for any and all questions. I would recommend Duckworths to anyone.
Hi Lesley, thanks for your review. We are pleased with the price and speed of the sale. Thanks again
5/5
TrustpilotHighly recommend Duckworths Accrington
Highly recommend Duckworths Accrington. Had a couple of issues with houses that weren’t fit for sale after buildings surveys.
5/5
GoogleExtremely pleased to have been guided by James at Duckworths Estate Agents Accrington. It was by no means an easy sale, thankfully he was able to use his customer service skills with all concerned parties, and fetched it to closure. He was friendly, and easy to talk to, and guided me through with a smile. Thank you James and all the Team.
1/5
TrustpilotShocking!!
Shocking!!! Unprofessional and poor customer service. Would have given no stars if it was an option. (Dealt with Accrington branch)
5/5
GoogleFantastic service from Chris and the team when selling our property in Baxenden. Friendly and professional from the start they were head and shoulders above anyone else. Really impressed with how quickly the property sold and at very close to asking price. Would not hesitate to recommend - thanks team!
Hi Roberto, we really appreciate the review and we are ready to offer the same service to your family and friends. Enjoy your new home. Duckworths
5/5
GoogleFrom the moment I spoke to Lorna I knew she would find me a property. The service was exceptional. First property fell through but Lorna was straight on it suggesting more properties. … More
1/5
TrustpilotLiars
Shame i couldn't rate 0 stars. Don't bother booking. They book times with you, don't show and don't confirm bookings. Leave early and don't offer courtesy calls to check on progress. Moreover - they outright lie. Avoid at all costs. There's plenty more houses out there, and sellers will eventually learn to avoid them.
5/5
GoogleWe recently purchased a house with Duckworths and the service from Bethany was exceptional. Very professional and friendly service from start to finish and the communication throughout the process was excellent.
5/5
FacebookI would recommend Duckworths Estate Agents in particular James Fiddian for his professionalism, knowledge and honest conversation. I have encountered a few EA’s who knew nothing about a property which can be really frustrating when you’re spending a lot of money for a sort time to look around. This hasn’t been the case with James. Thank you so much. 😀
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Duckworths Estate Agents's Accrington office has 179 reviews across three platforms: 149 on Google, 10 on Facebook (across the whole business), 20 on Trustpilot (across the whole business).
Duckworths Estate Agents Accrington is rated 4.3 out of 5 across all 179 reviews, and 4.5 out of 5 on Google from 149 reviews.
Duckworths Estate Agents Accrington, 7 St. James Street, Accrington, BB5 1NE.
