Every review we hold for the Abingdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI am a lone parent working part time, and I can say that at the beginning, when I was trying to rent, most of the agencies were rude with me, they refused even to show me the properties because I wasn't a "full time worker". But the staff of this agency were always professional, kind and very helpful with me, so, thanks to them, now I am a very happy tenant living in Abingdon since last year. I love Abingdon!
What more can I say, I am very thankful to Kelly and her incredible team. I definitely recommend them.
Grace · 10 May 2019
Agent replied · 9 May 2023
Thank you for your positive feedback, its much appreciated.
★★★★★ 4/5
GoogleBeen renting through M&Co for a year now and there have been positives and negatives. The start of the process; arranging a viewing, signing the contract and providing documents was quite poor. It seemed like there was a lack of communication internally. I think really this just came down to a few staff, rather than the company as a whole. I believe said staff are no longer there. However, ever since that they have been great. They've been informative and up-front throughout the tenancy, giving us adequate notice of inspections and works. Any problems we've had have been dealt with within a fair timescale. They also made up for the initial signing confusion by providing a smooth renewal process, again being up-front about fees and processes. Now entering into the second year in the same property and are hoping for much of the same service. 4 stars due to those initial hiccups, otherwise potentially could have made a 5!
Jamie · 31 March 2019
Agent replied
Sorry to hear your initial impressions were not as good as they should have been, all my staff work really hard to give a good service to all our clients. Its good to then read your excellent feedback moving forward, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. We are also very pleased you renewed and stayed on in your lovely property. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleI am a lone parent working part time, and I can say that at the beginning, when I was trying to rent, most of the agencies were rude with me, they refused even to show me the properties because I wasn't a "full time worker". But the staff of this agency were always professional, kind and very helpful with me, so, thanks to them, now I am a very happy tenant living in Abingdon since last year. I love Abingdon! What more can I say, I am very thankful to Kelly and her incredible team. I definitely recommend them.
Grace · 31 March 2019
Agent replied
Thank you for your positive feedback, its much appreciated.
★★★★★ 4/5
GoogleBeen renting through M&Co for a year now and there have been positives and negatives. The start of the process; arranging a viewing, signing the contract and providing documents was quite poor. It seemed like there was a lack of communication internally. I think really this just came down to a few staff, rather than the company as a whole. I believe said staff are no longer there.
However, ever since that they have been great. They've been informative and up-front throughout the tenancy, giving us adequate notice of inspections and works. Any problems we've had have been dealt with within a fair timescale.
They also made up for the initial signing confusion by providing a smooth renewal process, again being up-front about fees and processes.
Now entering into the second year in the same property and are hoping for much of the same service.
4 stars due to those initial hiccups, otherwise potentially could have made a 5!
Jamie · 5 July 2018
Agent replied
Sorry to hear your initial impressions were not as good as they should have been, all my staff work really hard to give a good service to all our clients. Its good to then read your excellent feedback moving forward, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. We are also very pleased you renewed and stayed on in your lovely property. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleMartin & co in Abingdon - Thank you! Thank you for everything! Donna and Kelly tried everything to make us happy and find our new home! Lovely people , everyone is smiling in the office from the second you step in. When we arrived to the office there was a lady who's job was selling the houses I believe not the renting part but she dropped everything for us and tried to help us straight away until Donna arrived. When we told her what we are looking for she arranged viewings in no time. Offers been sent for us by email, exactly the type of houses what we asked for , never been pushy with the budged, never offered something else for us only what we wanted. Thank you so much again and again ! 100% satisfied, 10/10 star for Abingdon branch.
Zsuzsanna · 5 July 2018
Agent replied
Thank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleAfter moving to UK from US we had our hearts set on living in Buckinghamshire so when a property came up which ticked all of our boxes we were desperate to see it.
I emailed Martin & Co at rentals in UK numerous times prior to seeing the property and their communication was fantastic. They were never frustrated by my many questions and emailed back right away.
When we saw (and loved) the property, we applied that night, a process which was quick and easy. Again, Martin & Co were there over email helping us through the process.
And we were fully moved in, only two days after submitting our application. This is by far our easiest move, which says something after living in over 8 rentals in the US!
Dealing with Martin & Co was an absolute pleasure, they made the whole process so easy and stress free. Thank you
Martin & Co (Abington).
USMC · 5 July 2018
Agent replied
Thank you for your fabulous feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this review & hope that our other prospective clients can see what a great job we do.
Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleKelly and her team did an excellent job from start to finish. They found me what I was looking for and ensured a smooth transaction. Very efficient and helpful.Thank you
Alfred · 29 July 2019
Agent replied
Thank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our new potential clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleHeart welcoming service through the entire process though it was my first time in the system.
I thank you team Martin
Brighten · 10 March 2025
Agent replied · 18 July 2025
Thank you for your feedback, I will pass on my thanks to all the team.
Kind wishes,
Sharon Self
★★★★★ 5/5
GoogleAfter moving to UK from US we had our hearts set on living in Buckinghamshire so when a property came up which ticked all of our boxes we were desperate to see it. I emailed Martin & Co at rentals in UK numerous times prior to seeing the property and their communication was fantastic. They were never frustrated by my many questions and emailed back right away. When we saw (and loved) the property, we applied that night, a process which was quick and easy. Again, Martin & Co were there over email helping us through the process. And we were fully moved in, only two days after submitting our application. This is by far our easiest move, which says something after living in over 8 rentals in the US! Dealing with Martin & Co was an absolute pleasure, they made the whole process so easy and stress free. Thank you Martin & Co (Abington).
USMC · 31 March 2018
Agent replied
Thank you for your fabulous feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this review & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleWe moved from Germany to Abingdon and Martin & Co was a great help in finding a nice apartment for us. We were highly satisfied with their professional service and assistance during our tenancy, many thanks in particular to Lauren, Phil, Kelly and Donna. Unfortunately, we are moving back to Germany due to a new job, otherwise we would have definitely renewed our tenancy. We highly recommend the Abingdon Martin & Co Team. All the best, Markus & Simone
Markus · 5 July 2018
Agent replied
Thank you for your fabulous feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this review & hope that our other prospective clients can see what a great job we do. Good luck with your move back to Germany too.
Kind wishes, Sharon Self - Director
★★★★★ 1/5
GoogleDon't have a property with Martins am fortunately enough to own my own home, however the flat above me is let and managed by Martins, this property has leaked into mine causing damage to my ceiling. despite repeatedly contacting Martins nothing had been done until I caught one of the 'staff' showing around a new tenant, I was assured that it would be dealt with sure enough someone turned up at my door and decided it could be painted over!! having explained that this was not acceptable the man was going to call me back........ this never happened, turned up at my door asking to be allowed in to do the work that has not been agreed to. I am not a tenant and yet they treat me with the same contempt as they seem to there tenants.
Mark · 14 July 2017
Agent replied
Dear Mr Poole,
Thank you for your feedback, we have tried on many occasions to arrange for our workmen to carryout repairs to this property, but you have always refused entry to us & the workmen. You have also not allowed them to rearrange the works. We did look into the ownership of the property you live in & found you indeed were not the owner. Could you please ask the owner to contact us so we can explain the situation to them. Kind wishes, Sharon Self - Director
★★★★★ 1/5
GoogleHaving been both a tenant and a landlord for the last 13 years I have never worked with a such an incompetent, unprofessional and rude establishment. Having rented a property from them for 5 years, they tried charging extortionate fees at every corner. They repeatedly showed up at the property for inspections without any prior notice. The worst and most disgusting behavior of all was when they put the property on the market and started showing tenants round without permission whilst I was on holiday despite me stating in writing that I wanted to continue the tenancy. On vacation, the property was left in a good condition however tried charging me for every little mark on the wall and took over 75% of the deposit which is currently being disputed. They are also being reported to the property ombudsman for their unprofessional and unlawful behavior. It seems other customers have a similar view and have doubt their business will not last the distance. Whether you are a tenant or a landlord I would avoid them at all costs unless you want to be overcharged for a substandard service.
Dan · 14 July 2017
Agent replied
Hi, Thank you for your feedback, which we do read with concern, we are an ARLA professional agent, and as such we have an obligation to both or tenants & our landlords to ensure property when returned is returned in a similar way to when it was rented to the tenant. This was a brand new property, and all the damage caused was well beyond fare ware & tear. I'm sure if you were the landlord your opinion of the matter might be a little different. Our fees are displayed in our office & on our website, we always do our best to keep these fees inline with other agents, indeed we are usually one of the better agents in the area for competitive fees. Once again thank you for your feedback, your comments have been noted.
★★★★★ 1/5
FacebookOne of the worst agents I have used! Like to rip off tenants and landlords (we were tenants) Signed the outgoing inventory, to later find they added comments at the end, and we are now out of pocket! Told that it's a 3rd party who do the outgoing checks, and the sparky who did the PAT testing on appliances arrived?? Looked into it, and Silver City Servies have the same address as Martin and Co in Rosemount? Hardly a 3rd party!! Don't know how they can get away with this
Sarah · 6 October 2016
Agent replied
Dear Sarah. You are right in the sense that Silver City Services Ltd is registered in the same address as Martin & Co Aberdeen. This is clearly stated in all the documentation that you have received from both companies. That does not contravine the …See more
★★★★★ 5/5
GoogleYou will meet dedicated, committed & hardworking individuals with great knowledge, whom will take you step by step, explaining every little details you need to know about any type of property and when it comes to their delivery and process, its fast, reliable & correct to details. I am a happy tenant. thank you
Murugi · 5 February 2025
★★★★★ 5/5
GoogleWe were very impressed by Kelly and the team. Efficient, friendly and best of all they found us a really nice tenant. What was not to like!
Andrew · 29 July 2019
Agent replied
Thank you your review is very much appreciated
★★★★★ 2/5
GoogleHi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director
John · 31 March 2018
★★★★★ 5/5
GoogleI rented a flat managed by Matin & Co for 2 years and had a great experience doing so. The team were very helpful and responsive during both move in and move out, and were also very responsible in managing the condition of the flat while I lived there. I would definitely recommend them to anyone planning to rent a property in Abingdon or Didcot.PositiveResponsiveness, Quality, Professionalism, Value
Affan · 13 July 2021
Agent replied
Thank you for your positive feedback, its much appreciated.
★★★★★ 1/5
GoogleHi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director
Ben · 31 March 2017
★★★★★ 1/5
GoogleHi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director
Michael · 31 March 2017
★★★★★ 2/5
GoogleHi, I would like to get in touch to help & understand what happened, as you have not left us any written feedback. I have searched our database & I'm afraid I cant link you to any of our properties. If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director
George · 31 March 2017
★★★★★ 4/5
GoogleThank you for your excellent feedback score, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
Kevin · 31 March 2019
★★★★★ 5/5
GoogleLiza was brilliant in helping me with the moving out process. She was very professional and helpful. The whole process was smooth and her answers to my questions removed all the stresses of moving. I would definitely recommend her services.
Elliot · 30 September 2022
★★★★★ 5/5
GoogleThank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that all our new & prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
PurpleCloud · 31 March 2017
★★★★★ 5/5
GoogleThank you for your excellent feedback score, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
Ian · 31 March 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
