Every review we hold for the Abingdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKelly has been so helpful today and have absolutely made my year by securing the property that I had my eyes set on. She was very helpful, friendly and effective in having everything finalized. I highly recommend her services!!
Tilana · 4 May 2022
Agent replied
Thank you for the excellent feedback, Kelly like all our valued staff work hard to ensure are clients receive the best service we can give. The market has been very competitive so far this year which has led to some people feeling disappointed at missing out, but I'm glad you were able to secure this property before anyone else.
★★★★★ 4/5
GoogleKelly deserves 10 stars rating . Thank you for helping us so much , true professional and I can see why there are so many good reviews about her. Special mention to Karissa as well as Sharon and Phil.
Downside too many inspections but otherwise good agency.
Jorge · 26 June 2020
Agent replied
Thank you for your positive feedback, its much appreciated.
★★★★★ 5/5
GoogleA very professional tenant rental service and the whole process was managed smoothly. Documentation and identity checks were thorough and efficient. Modern property was in perfect condition, in good decorative order snd professionally cleaned. The inventory check was very detailed with photographs. The service to transfer utilities and to provide full property maintenance is appreciated. Would recommend.
K · 30 August 2025
★★★★★ 1/5
GoogleAn incompetent bunch and liars ! Poor customer service, incorrect inventory, mouldy rooms, filthy kitchen equipment, to name a few. The property had a allocated parking but the agency forgot to tell us we need a permit, so when I was handed a ticket, they took no responsibility and instead told me I should have reminded them ! They expected me to remind them to do their job!? At the time of exit, there was absolutely no communication and it lead to a very stressful move, that could have been avoided! I am not for leaving negative reviews, but I think a kabab shop has better customer service than this establishment. In the current economy, we are left with little options but to work with such outfits. Just make sure you do a thorough check while dealing with this agency.
Leon · 30 November 2022
Agent replied
This feedback is not accurate, the inventory was correct & gave opportunity on it to raise anything this tenant was not in agreement with. The tenant parked next to large signs telling them they need a permit, but just parked there without one, all they needed to do was ask about it as the last tenant forgot to hand it in. The property is very clean & modern, and we have never had any problems with other tenants who have lived in that property. We have many 5 star reviews to evident we do a good job.
★★★★★ 1/5
GoogleAn incompetent bunch and liars ! Poor customer service, incorrect inventory, mouldy rooms, filthy kitchen equipment, to name a few. The property had a allocated parking but the agency forgot to tell us we need a permit, so when I was handed a ticket, they took no responsibility and instead told me I should have reminded them ! They expected me to remind them to do their job!?
At the time of exit, there was absolutely no communication and it lead to a very stressful move, that could have been avoided!
I am not for leaving negative reviews, but I think a kabab shop has better customer service than this establishment. In the current economy, we are left with little options but to work with such outfits. Just make sure you do a thorough check while dealing with this agency.
Leon · 29 November 2022
Agent replied
This feedback is not accurate, the inventory was correct & gave opportunity on it to raise anything this tenant was not in agreement with. The tenant parked next to large signs telling them they need a permit, but just parked there without one, all they needed to do was ask about it as the last tenant forgot to hand it in. The property is very clean & modern, and we have never had any problems with other tenants who have lived in that property. We have many 5 star reviews to evident we do a good job.
★★★★★ 5/5
GoogleI’ve been meaning to put a review on here for for quite sometime & feel bad that I haven’t done so, so firstly I’d like to apologise to Martin&Co.
So firstly, I’d like to thank Martin&Co for everything they done for me. I’d recently come out of a relationship with 2 young children & was desperate to find a family home for us all. I was extremely vulnerable & wanted the best place with a tight budget.
Kelly found a beautiful home for me, she done everything she could to negotiate the best deal & her manager Sharon also helped with this, then in a very short time I managed to move out of a very unhappy situation & started a new tenancy a home that felt like a home.
They went above and beyond and I highly recommend them to everyone . Well done to all all the team and thank you again x
Sarah · 29 July 2019
★★★★★ 3/5
GoogleAt the beginning of my tenancy, the agency seemed very professional and attentive, but unfortunately, my experience changed towards the end. It became clear that they were more focused on representing the landlord’s interests.
If you are a landlord, I’m sure they will do a great job for you. However, as a tenant, I cannot say I had the best experience. My advice to future tenants is to document everything. After every phone call or interaction, follow up with an email summarizing the conversation. Trust me, you’ll need that paper trail.
Noman · 8 October 2024
★★★★★ 5/5
GoogleMartin and Co, Abingdon, are the most helpful, knowledgeable, efficient property management team I have ever come across.
The management service is excellent and the sales team go the extra mile.
Always willing to help and advise and Sharon must be very proud of her team.
Simon · 29 July 2019
Agent replied
Thank you for your excellent feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 2/5
GoogleFor Landlords I am sure they are great. If you are a tenant, they are the poster child of letting agents. My advice is document, document, document and document properly. After every phone call, write up an email to them, you'll need it.
Don't waive anything in the inventory. Assume, that they will use anything you say, or don't object to, against you.
In my case they used about 3 year old pictures in the inventory document and because I had an agreement with the previous tenants that they keep some furniture there, I waived it as a convenience. A year later, when I was moving out, they were not even open for discussion "you signed the inventory, that was the state". It went to DPS arbitrage for deposit. Their claim was ~640 pounds, thanks to videos and other evidence the end amount was ~130 pounds.
One maintenance issue required the contractor to come 3 times. After a leaking boiler was reporter, the contractor says it was a goner because of rust (I was on my way out, so I did not care anymore). I got a message from the next tenant about 3 months later, if I knew anything about the boiler, as they did not have hot water for a week. Martin&Co says, that hot water is not an urgent matter....in November. I am sure they will object to this review, if interested, I can share the DPS resolution and entire email conversations.
2 stars. because they eventually resolve issues eventually, so it is not "the worst company ever".NegativeResponsiveness, Quality
Peter · 19 July 2022
Agent replied · 9 May 2023
I'm sorry you felt this way, all our staff work so tirelessly to achieve a good outcome for all our clients regardless who they are. We are told by our landlord how they wish to proceed with inventories and in your case due to the furniture situation it was agreed to use the last inventory as it does give you 4 days to add your own comments & photos where you don't agree with the content and apart from the furniture there was no material change to the property. All meter readings were updated to reflect them as you moved in too.
Unfortunately, in this instance you were not a model tenant which led to a dispute over the condition of the property at the end of your tenancy. We have many great tenants who do leave their property in good order & work with us where there are any changes, This makes everyone happy at the end of the tenancy.
★★★★★ 2/5
GoogleFor Landlords I am sure they are great. If you are a tenant, they are the poster child of letting agents. My advice is document, document, document and document properly. After every phone call, write up an email to them, you'll need it. Don't waive anything in the inventory. Assume, that they will use anything you say, or don't object to, against you. In my case they used about 3 year old pictures in the inventory document and because I had an agreement with the previous tenants that they keep some furniture there, I waived it as a convenience. A year later, when I was moving out, they were not even open for discussion "you signed the inventory, that was the state". It went to DPS arbitrage for deposit. Their claim was ~640 pounds, thanks to videos and other evidence the end amount was ~130 pounds. One maintenance issue required the contractor to come 3 times. After a leaking boiler was reporter, the contractor says it was a goner because of rust (I was on my way out, so I did not care anymore). I got a message from the next tenant about 3 months later, if I knew anything about the boiler, as they did not have hot water for a week. Martin&Co says, that hot water is not an urgent matter....in November. I am sure they will object to this review, if interested, I can share the DPS resolution and entire email conversations. 2 stars. because they eventually resolve issues eventually, so it is not "the worst company ever".
Peter · 30 March 2022
Agent replied
I'm sorry you felt this way, all our staff work so tirelessly to achieve a good outcome for all our clients regardless who they are. We are told by our landlord how they wish to proceed with inventories and in your case due to the furniture situation it was agreed to use the last inventory as it does give you 4 days to add your own comments & photos where you don't agree with the content and apart from the furniture there was no material change to the property. All meter readings were updated to reflect them as you moved in too. Unfortunately, in this instance you were not a model tenant which led to a dispute over the condition of the property at the end of your tenancy. We have many great tenants who do leave their property in good order & work with us where there are any changes, This makes everyone happy at the end of the tenancy.
★★★★★ 5/5
GoogleGrateful to services offered by Martin & Co, specially to Philip who professionally helped me with viewing, Sharon and Emma. Such a friendly company.
Derrick · 4 February 2023
Agent replied · 17 August 2023
Thank you for your positive feedback, the team are always happy to help.
★★★★★ 1/5
GoogleDue to their attempt of a scam over a year ago which they still haven’t responded to me, I have had to involve the Property Ombudsman.
Martin and Co have discriminated me for having a sharps bin due to my diabetes, lacked basic house repairs and cut corners wherever they can for their own financial gains.
I recommend if you read this, avoid this company and rent from a private landlord. These are the worst kind of people.
Jack · 13 September 2024
★★★★★ 5/5
GoogleMartin and Co, Abingdon, are the most helpful, knowledgeable, efficient property management team I have ever come across. The management service is excellent and the sales team go the extra mile. Always willing to help and advise and Sharon must be very proud of her team.
Simon · 31 March 2016
Agent replied
Thank you for your excellent feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleMy partner and I recently bought our first home and Kelly was ever so helpful, always there to answer questions and chase up informations from the solicitors. Very good communication, very friendly and reliable. Would definitely recommend
Amos · 24 March 2021
Agent replied · 7 April 2023
Thank you for the positive feedback, we hope you are nicely settled into your new home.
★★★★★ 1/5
GoogleVery argumentative service providers. Felt pressured by the responses I received.
They didn't like my simple suggestion - indicate the location of the flat in the building, especially as this one was a basement flat without any windows - so people showing interest will not waste their time calling the agency about the flats if their needs are not met. I was told, in an argumentative and offended-sounding manner, that this is not necessary. After the impolite response I received, I asked to be taken off of the system. I had to repeat my request several times before it was completed, simply because they refused to do so at the first few times. Unbelievable!
Fru · 29 October 2021
Agent replied
Thank you for your feedback, I have spoken to the member of staff who called you, she was sorry you felt in any that she was unhelpful. She assures me that she did her upmost to listen to your requests and went through all the property details with you, to ensure it met your criteria before booking you in for a viewing to ensure you were happy with what we were going to show you. Regarding not liking your simple suggestion, she merely advised you that the property is an exceptional opportunity, so it is good to be able to talk applicants through the property first, before dismissing it, she refutes that at any time did say your suggestion was not necessary. She confirms she did not refuse to take your details off our system she merely asked you to clarify once in case we had the perfect property come on the market in future which you may want to view. You advised no, you no longer wanted to register so your request was then actioned. This member of staff always conducts herself in a professional and helpful manner, and indeed is the reason for most of our 5-star reviews confirming this. We wish you lots of luck in your property search and you finding a more helpful agent.
Sharon Self - Director
★★★★★ 5/5
GoogleArriving at our viewing we were greeted with a very nice gentleman named Daniel. He showed us around the property and answered all of our queries without hesitation. Wonderful experience and would definitely recommend this company to a friend. Thank you Daniel : )
Megan · 31 August 2023
★★★★★ 5/5
GoogleGary,Hayley and Emma were very helpful with settling into our new house. Always responding swiftly with queries
Neil · 20 February 2023
Agent replied · 17 August 2023
Thank you for your positive feedback, the team are always happy to help.
★★★★★ 5/5
GoogleDaniel, Gary and Reyanda were very helpful throughout the process. Highly recommend renting from them.
Ulrica · 6 January 2025
★★★★★ 5/5
GoogleIt was an amazing experience with Martin & Co, the staffs helped me a lot to clarify my queries, especially Ms. Reyanda. She was very informative. I wish all the very best to you guys and good luck.
Jesvin · 8 September 2024
Agent replied · 4 September 2024
Dear Jesvin, We're thrilled to hear about your positive experience with Martin & Co! Thank you for your kind words and acknowledging Reyanda's efforts. We always strive to provide informative and supportive service. Wishing you all the best in your endeavours. Good luck to you too! Warm regards, The Martin & Co Team
★★★★★ 5/5
GoogleAfter moving to UK from US we had our hearts set on living in Buckinghamshire so when a property came up which ticked all of our boxes we were desperate to see it.
I emailed Martin & Co at rentals in UK numerous times prior to seeing the property and their communication was fantastic. They were never frustrated by my many questions and emailed back right away.
When we saw (and loved) the property, we applied that night, a process which was quick and easy. Again, Martin & Co were there over email helping us through the process.
And we were fully moved in, only two days after submitting our application. This is by far our easiest move, which says something after living in over 8 rentals in the US!
Dealing with Martin & Co was an absolute pleasure, they made the whole process so easy and stress free. Thank you
Martin & Co (Abington).
Pavel · 29 July 2019
Agent replied
Thank you for your fabulous feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this review & hope that our other prospective clients can see what a great job we do.
Kind wishes, Sharon Self - Director
★★★★★ 1/5
GoogleI can't even give this company 1 star. The worst Estate Agent i have ever dealt with. The staff are rude and the when i had a issue i asked to speak with the director who deliberately avoided my call more than once and got one of her staff to tell me, i needed to email her. Which i did and never got a reply. The customer service level is abysmal and the business is run very poorly. End up always speaking to different people as the same person is never available twice or left the company and when you do need to speak with someone in person the office is shut! Especially the one in Didcot - says ' Mon-Sat 9:00-5:30pm well i can tell you it's defiantly NOT it's more of a part time estate agency if you ask me.
If your a landlord like me i would strongly advise using someone else plenty more decent agencies out there which do a fine job compared to this joke.
Tim · 29 July 2019
Agent replied
Hi Tim, Ive checked my database and my emails and I can not find who you are, or if you are a customer if ours.
Please feel free to call me to discuss your comments as certainly we would like to respond to you. As a business director, I'm sure you can appreciate I’m not always available to take calls, if you had emailed me, I would have responded accordingly. I do have other senior staff who are also more than capable of dealing with your query. We are currently recruiting for our Didcot office, and when staff are out on appointments we do occassionally need to lock up the office. Most of my staff are long term, we have a great reputation for customer service & local market knowledge.
I look forward to hearing from you to resolve your outstanding matter.
Sharon Self - Director
★★★★★ 4/5
GoogleLettings- Generally quite good. To start with was very good, walked into the estate agents and within 30 minutes we had 2 viewings arranged and they had all our details they needed. When we viewed the house we eventually went for, the estate agent was 5 minutes late but that's not the worst thing-it happens. During the viewing she was very informative and answered our questions, and the next day we contacted them saying we wanted it and everything was pretty smooth in that respect. The things which has stopped them getting 5 stars is that on a couple of occasions we were asked to provide documents/details which we had already provided so there was some lack of communication among themselves. Also when we paid the deposit the person seeing to us again asked for details which had already been provided and also didn't know how to print the receipt for the deposit (a bit odd). But moving in day was fine, they had keys ready and the estate agent was at the house on time to show us round and test smoke alarms and explain the itinerary. At no point have there been any surprise costs or unexpected things happen, and any dates which were agreed for viewings/paying deposit/moving in were always kept to. And since moving in, communication with the property manager has been very good too.
Shane · 29 July 2019
Agent replied
Thank you for your excellent feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. We hope you enjoy your new home. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleGary and his team have been so kind and helpful in finding me somewhere to live in Abingdon. Everything has gone so smoothly without and stress or bother!
LesleyLeadbeater · 13 April 2024
★★★★★ 5/5
GoogleHaving dealt with various staff members I have found Martin and Co. to be very professional. Sharon in particular has always been extremely helpful. I would not hesitate to use them in the future.
Louise · 14 January 2018
Agent replied
Thank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other potential clients can see what a great job we do. Kind wishes, Sharon Self - Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
