Every review we hold for the Abingdon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve been meaning to put a review on here for for quite sometime & feel bad that I haven’t done so, so firstly I’d like to apologise to Martin&Co. So firstly, I’d like to thank Martin&Co for everything they done for me. I’d recently come out of a relationship with 2 young children & was desperate to find a family home for us all. I was extremely vulnerable & wanted the best place with a tight budget. Kelly found a beautiful home for me, she done everything she could to negotiate the best deal & her manager Sharon also helped with this, then in a very short time I managed to move out of a very unhappy situation & started a new tenancy a home that felt like a home. They went above and beyond and I highly recommend them to everyone . Well done to all all the team and thank you again x
Sarah · 31 March 2019
Agent replied
Thank you for your positive feedback, its much appreciated.
★★★★★ 1/5
GoogleI was in renting a room in a house share for over three years with Martin & Co. I gave permission for viewings to take place while I was away but I came back to find my purifier worth around £140 was stolen. I can only assume it was stolen when the room was left open during viewings. Very disappointed and upset they didn't take care during viewings to lock the door.
Cyntura · 5 February 2025
Agent replied · 15 January 2025
We carried out a thorough investigation once you had brought this matter to our attention and after speaking to the member of staff who carried out the viewings he has stated at no time was any one in the room on their room on their own and he was always present with any one that was viewing the room. We also made sure that the room was locked once had finished the viewings. It is as much a mystery to us as to you re the disappearance of the purifier and If there was any rational explanation for its disappearance we would have reverted back you with our feedback
★★★★★ 1/5
GoogleI tried to help a friend who was struggling to secure heating for his home to which he had recently taken his 6 day old baby, in December. Sharon Self was uncooperative, rude and incredibly unprofessional. Because she didn't like me getting involved, just posted a negative comment on my personal company account. She has refused to take this down hence my negative review of her conduct. I was just trying to help a friend with a 6 day old people - most of us would do the same.
Richard · 14 July 2017
Agent replied
Dear Richard, we provided the tenants with heaters & the landlord agreed to get a new boiler which was fitted within a few days, over the Xmas holidays. We did everything we could, and indeed the tenants were very thankful to us at the end of it all with the outcome. We prefer to deal directly with our clients, so we can resolve matter quickly, it seemed quite unnecessary for you to be involved when you were not our client, and your numerous emails did not help the situation for anyone. Sometimes heating or appliance breakdowns can be extremely frustrating for everyone, especially when timing like this is not ideal. We wanted nothing more that to get the situation resolved quickly for everyone, and indeed the plumber worked on New Years Day, a day he had plans to spend with his family, in order to fit the new boiler for our tenants as quickly as possible.
Kind wishes,
Sharon Self - Director
★★★★★ 1/5
GoogleAs a previous tenant of two Martin & Co Abingdon managed properties, I can confirm that I have also felt the 'cold finger of injustice' when trying to deal with Martin & Co.
I'm sure that Shaun and his team were not always trying to belittle us as tenants, although it often seemed like it, but would instead panic when confronted with matters that they are not seemingly qualified to deal with. This would often manifest itself in their predictable knee-jerk reaction; whereby Shaun and his loyal band of amateurs, would immediately absolve themselves of any need to react or plead ignorance of any previously reported problems.
This reaction is somewhat understandable though; In that moment i’m sure i might also be snippy and rude if i was panicking and fundamentally bad at my job.
A good example of this kind of characteristically unprofessional reaction is demonstrated in the attached image. The attached image shows a Facebook post that Martin & Co Abingdon sent to me insinuating that i am some kind of criminal. I not been approached about any outstanding rent and am extremely offended by the insinuation and attempted intimidation that this is a police matter. They have now removed the comment from their social media but are yet to apologise. I assume this means that they regret this hasty move but are not willing to accept the consequences of their mistake.
Passing the buck has become somewhat their raison d'être, and resultantly, Martin & Co Abingdon end up dragging their heels on matters of Property Management. One such instance left us waiting days for Martin & Co to organise fixing a Carbon Monoxide leak in one of our bedrooms. Not only did this leave the property without heating for days over Winter, forcing many of us to leave the property at our own expense, but also had potentially lethal consequences.
Thankfully, none of us died and we were all able to continue paying Martin & Co for a seemingly imaginary service.
If potential tenants would like any evidence of these problems then i have all correspondences and issues still recorded and will be happy to share with them with you, so please don’t hesitate to get in touch. These records include the legal case that we were forced to put together, to which we were awarded damages and were kind enough to settle out of court.
Martin & Co Abingdon will attempt to make the next year of your life difficult and frustrating and i wish you every luck if you take the risk and assume that it won’t be that bad.
Review - 1 star
Steve · 14 July 2017
Agent replied
Thank you for your feedback, and your account of both the carbon monoxide situation & the situation regarding us settling a deposit situation out of court, both of which we would like to respond on.
The deposit was never lodged by Martin & Co but another agent in town, we represented our landlord in trying to resolve the matter with you, to which we found a solution that was acceptable to you, hence the reason it didn't go to court.
The carbon monoxide detector went off, and you were correctly instructed to turn off the gas at source by a member of our team, out of hours, until the situation was investigated. Parts were ordered, and fitted as soon as they were able, i appreciate this might not have been as quick as you would have preferred, but the situation was with a trusted contractor, and parts were sourced as quickly as possible.
When you rented the first property with us, for many years, you had no hesitation in renting from us a second time, to join an already existing tenancy with other tenants. I assume from this you also experienced that Martin & Co were indeed a good agent or you would not have considered this.
Shaun is no longer with Martin & Co, we have a new Property Manager who has fantastic skills at managing people, and difficult maintenance situations. Its not always an easy role and we can appreciate a tenants frustrations when something beyond our control is not fixed as quickly as they would like.
Once again thank you for your feedback, and i do hope you can see Martin & Co resolved everything given in your feedback. Sharon Self - Director
★★★★★ 5/5
GoogleStarted my journey of moving out of home and letting a property through Martin and co. They have been helpful from start to finish with quick replies especially by email. I have found and let all three properties I have lived in through them and they have not been more helpful.
Kelly is very pro-active at making sure that I know when new properties became available that would be of interest to me and is always happy to answer any questions I have.
Shaun has been great at organising people to come out and look at my boiler as it was acting up and arranging for a new fridge when our old one was broken.
Great team and will continue to let through them and Martin co.
Bethany · 10 May 2017
Agent replied
Thank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other potential clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 1/5
GoogleAs a previous tenant of two Martin & Co Abingdon managed properties, I can confirm that I have also felt the 'cold finger of injustice' when trying to deal with Martin & Co. I'm sure that Shaun and his team were not always trying to belittle us as tenants, although it often seemed like it, but would instead panic when confronted with matters that they are not seemingly qualified to deal with. This would often manifest itself in their predictable knee-jerk reaction; whereby Shaun and his loyal band of amateurs, would immediately absolve themselves of any need to react or plead ignorance of any previously reported problems. This reaction is somewhat understandable though; In that moment i’m sure i might also be snippy and rude if i was panicking and fundamentally bad at my job. A good example of this kind of characteristically unprofessional reaction is demonstrated in the attached image. The attached image shows a Facebook post that Martin & Co Abingdon sent to me insinuating that i am some kind of criminal. I not been approached about any outstanding rent and am extremely offended by the insinuation and attempted intimidation that this is a police matter. They have now removed the comment from their social media but are yet to apologise. I assume this means that they regret this hasty move but are not willing to accept the consequences of their mistake. Passing the buck has become somewhat their raison d'être, and resultantly, Martin & Co Abingdon end up dragging their heels on matters of Property Management. One such instance left us waiting days for Martin & Co to organise fixing a Carbon Monoxide leak in one of our bedrooms. Not only did this leave the property without heating for days over Winter, forcing many of us to leave the property at our own expense, but also had potentially lethal consequences. Thankfully, none of us died and we were all able to continue paying Martin & Co for a seemingly imaginary service. If potential tenants would like any evidence of these problems then i have all correspondences and issues still recorded and will be happy to share with them with you, so please don’t hesitate to get in touch. These records include the legal case that we were forced to put together, to which we were awarded damages and were kind enough to settle out of court. Martin & Co Abingdon will attempt to make the next year of your life difficult and frustrating and i wish you every luck if you take the risk and assume that it won’t be that bad. Review - 1 star
Steve · 31 March 2017
Agent replied
Thank you for your feedback, and your account of both the carbon monoxide situation & the situation regarding us settling a deposit situation out of court, both of which we would like to respond on. The deposit was never lodged by Martin & Co but another agent in town, we represented our landlord in trying to resolve the matter with you, to which we found a solution that was acceptable to you, hence the reason it didn't go to court. The carbon monoxide detector went off, and you were correctly instructed to turn off the gas at source by a member of our team, out of hours, until the situation was investigated. Parts were ordered, and fitted as soon as they were able, i appreciate this might not have been as quick as you would have preferred, but the situation was with a trusted contractor, and parts were sourced as quickly as possible. When you rented the first property with us, for many years, you had no hesitation in renting from us a second time, to join an already existing tenancy with other tenants. I assume from this you also experienced that Martin & Co were indeed a good agent or you would not have considered this. Shaun is no longer with Martin & Co, we have a new Property Manager who has fantastic skills at managing people, and difficult maintenance situations. Its not always an easy role and we can appreciate a tenants frustrations when something beyond our control is not fixed as quickly as they would like. Once again thank you for your feedback, and i do hope you can see Martin & Co resolved everything given in your feedback. Sharon Self - Director
★★★★★ 5/5
GoogleStarted my journey of moving out of home and letting a property through Martin and co. They have been helpful from start to finish with quick replies especially by email. I have found and let all three properties I have lived in through them and they have not been more helpful. Kelly is very pro-active at making sure that I know when new properties became available that would be of interest to me and is always happy to answer any questions I have. Shaun has been great at organising people to come out and look at my boiler as it was acting up and arranging for a new fridge when our old one was broken. Great team and will continue to let through them and Martin co.
Bethany · 31 March 2017
Agent replied
Thank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other potential clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleWe marketed our house for renting through Martins. Kelly Virgo managed the process and was excellent in everything. There were no surprises and the whole process ran very smoothly from initial meetings with Kelly through to the tenants moving in. Overall Martins gave an excellent service which I highly recommend. They were very easy to communicate with and always returned calls. Tenants were found within 7 days and the costs were very competitive.
Rob · 19 September 2020
Agent replied
Thank you for your wonderful feedback, we always appreciate the time spent giving feedback and comments, our staff are recognised for all their great efforts. Kelly & the team do a fab job, taking great pride in their work.
★★★★★ 5/5
GoogleNeed to say a big thank you to Martin & co for moving so fast in finding me a flat Liza was so helpful and made sure that we had something before the end of the year Her manger is so lucky to have someone like her If I can rate it I will give it 10/10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Manasseh · 31 October 2022
Agent replied
Thank you for your review, it's great to hear the team are doing a good job looking after our clients. Credit to Liza noted.
★★★★★ 4/5
GoogleGary Heppel was very helpful, friendly and informative,
My only concern is that he tended to be too optimistic - he overestimated the price we would get and the amount of interest there might be, and underestimated how quickly the sale would be completed, but I guess that is not uncommon in this business,
I would be happy to go to him again if the need arose.
Ken · 11 May 2024
★★★★★ 5/5
GoogleI wanted to say a huge thank you to Liza Boyce for her wonderful service and can-do attitude. She has been nothing short of a miracle worker in helping us find a rental. Liza got us sorted so quickly, after dealing with other agencies for weeks on end. It is very daunting finding a new home, moving countries and trying to find a new home, even more so. Liza was happy to help. She sent us a video because we were on the end of the world and our chats were ones of reassurance and care. Thank you so, so much, we really appreciate it.
Zena · 29 November 2022
★★★★★ 5/5
GoogleMartin & Co Abingdon were great. Sold my shared ownership within 24 hrs of going on rightmove. Smooth sailing all the way! Thanks Martin & Co !!
Ian · 11 May 2024
Agent replied
Thank you for your excellent feedback score, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleI'm a landlord who has used Martin & Co for a number of years as a letting agent, and always had a positive experience - very helpful and knowledgable. I've also recently used them to sell my house as an estate agent, and also had a similar experience - thank you for your support!
Kevin · 13 February 2026
★★★★★ 5/5
GoogleVery happy with the service received by Martin and Co and a big Thank you to Kelly, who was professional, courteous and available to discuss queries and concerns whenever required. Overall, very happy with the service Martin & Co provided from start to finish. I will defiantly use Martin & Co again when it comes to re-letting. Thank you
read full review
Lesley-Emma · 14 July 2018
Agent replied
Thank you for your excellent feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleVery happy with the service received by Martin and Co and a big Thank you to Kelly, who was professional, courteous and available to discuss queries and concerns whenever required. Overall, very happy with the service Martin & Co provided from start to finish. I will defiantly use Martin & Co again when it comes to re-letting. Thank you read full review
Lesley-Emma · 31 March 2018
Agent replied
Thank you for your excellent feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other prospective clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleOverall, Martin & Co were great. Kelly provided a fantastic service and was second to none in her support for us. We really felt she cared about our position and didn't make us feel like a number in a long list of clients. I'd definitely recommend Kelly and her team, failing that, the current fees are more than competitive!
X1.caitlin.1x · 5 July 2019
Agent replied
Thank you for your positive feedback, its much appreciated.
★★★★★ 5/5
GoogleGary was great from start to finish. Professional, enthusiastic, pragmatic and helpful. He is a rarity amongst the agents we have dealt with over the years. Good communicator and smooth transaction for us.
Ros · 23 July 2023
Agent replied · 17 August 2023
Thank you for your fabulous feedback, we are proud of all our staff & the great job they do as a team.
★★★★★ 5/5
GoogleTHEY say moving homes or buying a house is one of life’s big stresses to face. Well I don’t know who THEY are but I found a home and thought nothing of it until I unpacked, got cosy and THEN thought I must be missing something? Standing orders? Paper stuffs? Other adultings? I must of missed something to be here so cosy at home?
If your looking for a property! do yourself a favour and make your life easier! All the staff provide an outstandingly professional and polite service that gives estate agents a better outlook and taken from a man who’s sold property, land, stock, fine wine… estate agents do have a bad reputation. The line draws here and at this branch in my opinion.
The ginger lemonade gave me a refreshing reminder. What a close!
Sean · 28 July 2023
Agent replied · 17 August 2023
Thank you for your excellent feedback, this is great news that our team did so well in providing you with a good service. Moving is such a stressful time & we like to think we are there to help make it as stress free as we can.
★★★★★ 5/5
GoogleI recently sold my house using Martin & Co Abingdon, I was very satisfied by the service provided in particular Gary Heppell providing a friendly and prompt service when any questions arose.
James · 4 June 2023
Agent replied · 17 August 2023
Thank you for your feedback, Gary is very knowledgeable at selling property, and this feedback confirms we are as good at sales as we are lettings. Thank you.
★★★★★ 1/5
GoogleRude condescending staff. Steer clear
Response is understandable however my name isn’t relevant really really my feedback is real why would i review a company I’ve had no interaction with ?!😂. …
M · 13 May 2023
Agent replied · 9 December 2023
Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up.
I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.
★★★★★ 1/5
GoogleRude condescending staff. Steer clear
Response is understandable however my name isn’t relevant really really my feedback is real why would i review a company I’ve had no interaction with ?!😂. …
Mark · 2 May 2023
Agent replied · 28 November 2023
Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up.
I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.
★★★★★ 1/5
GoogleRude condescending staff. Steer clear
Response is understandable however my name isn’t relevant really really my feedback is real why would i review a company I’ve had no interaction with ?!😂. …
Steve · 25 April 2023
Agent replied · 21 April 2023
Hi, I'm not sure who you are as you have not given your full name, if you have had a bad experience with one of my staff could you let me know as per other positive reviews this is very unusual, so that I may follow this up. I note you tend to post negative google reviews, and suggest you try to resolve maters with the business owners before posting such reviews. I wish you well, Sharon Self - Director.
★★★★★ 5/5
GoogleBeautiful service we got from the team thank you so much to Dan and Emma they were very helpful , polite and patient with us their service was excellent
Nandi · 9 July 2023
Agent replied · 17 August 2023
Thank you for your great feedback, this is very much appreciated.
★★★★★ 4/5
GoogleKelly deserves 10 stars rating . Thank you for helping us so much , true professional and I can see why there are so many good reviews about her. Special mention to Karissa as well as Sharon and Phil. Downside too many inspections but otherwise good agency.
Jorge · 30 March 2021
Agent replied
Thank you for your positive feedback, its much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
