Every review we hold for the Abingdon office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google*** WARNING *** To all tenants and landlords ***WARNING ***
I had the unfortunate pleasure of being both a landlord and tenant with Martin & Co. The owner and staff are unprofessional and incompetent. Save yourself a lot of hassle and use another agent, they are terribleNegativeResponsiveness, Quality, Professionalism, Value
Cliff · 13 July 2020
Agent replied · 27 June 2024
This person was a tenant for 5 years, and wanted to buy the property from the landlord. Our landlord was unwilling to sell, so he bought the property next door. We helped him end his tenancy early. Even our gardener would not go to the property for fear of being spoken to in a manner most upsetting. The landlord paid for the gardener so it would not be too much work for the tenant! We really were the bad guys for doing all this for him. He has just posted this feedback when he moved out a year and a half ago!
We were also an agent of tenant find for this tenants flat, we matched him up with a fabulous tenant.
Some people have nothing better to do than give negative feedback unnecessarily! I hope he is enjoying his new home.
★★★★★ 1/5
Google*** WARNING *** To all tenants and landlords ***WARNING *** I had the unfortunate pleasure of being both a landlord and tenant with Martin & Co. The owner and staff are unprofessional and incompetent. Save yourself a lot of hassle and use another agent, they are terrible
Cliff · 30 March 2021
Agent replied
This person was a tenant for 5 years, and wanted to buy the property from the landlord. Our landlord was unwilling to sell, so he bought the property next door. We helped him end his tenancy early. Even our gardener would not go to the property for fear of being spoken to in a manner most upsetting. The landlord paid for the gardener so it would not be too much work for the tenant! We really were the bad guys for doing all this for him. He has just posted this feedback when he moved out a year and a half ago! We were also an agent of tenant find for this tenants flat, we matched him up with a fabulous tenant. Some people have nothing better to do than give negative feedback unnecessarily! I hope he is enjoying his new home.
★★★★★ 5/5
GoogleThey did an amazing job at selling my house. They provided a personal service as they were always on hand to answer any questions I may have had. They achieved the full asking price for my property, even though they priced it higher than the ‘big name’ estate agents, which lead to 4 offers. The photographs of my house (that they took) were of high, professional quality. I would highly recommend using them to sell your house.
Alexandra · 30 March 2021
★★★★★ 5/5
GoogleThis company is extremely good at what they do. I had an amazing service from them regarding the purchase of my house & they made the whole thing so much less stressful. And so responsive, polite & professional at all times.PositiveResponsiveness, Quality, Professionalism
Richard · 6 June 2021
Agent replied · 5 June 2024
Thank you for this feedback, my staff always work hard to provide a good service to our clients, and its good when this is recognised & positive feedback is given. We wish you well in your new home.
★★★★★ 5/5
GoogleI am a lone parent working part time, and I can say that at the beginning, when I was trying to rent, most of the agencies were rude with me, they refused even to show me the properties because I wasn't a "full time worker". But the staff of this agency were always professional, kind and very helpful with me, so, thanks to them, now I am a very happy tenant living in Abingdon since last year. I love Abingdon!
What more can I say, I am very thankful to Kelly and her incredible team. I definitely recommend them.
Graceful · 9 January 2020
★★★★★ 5/5
GoogleI'm very satisfied with the standard of service offered by Martin & Co. Specifically, I'm grateful to Liza Boyce, who answered all my questions about the lettings process, gave me property recommendations, and helped me to secure a flat in record time! Liza's cheery demeanour and efficiency took away a lot of the stress that comes with finding a new place to live.
Timothy · 5 January 2023
★★★★★ 1/5
GoogleThis agency has yet to complete a single task properly (in almost 5 years) but has me charged hundreds of pounds for their lack of service (as a private rental tenant). I'm glad to see the back of them.NegativeResponsiveness, Quality, Professionalism, Value
Paula · 29 May 2021
Agent replied · 28 May 2024
This was a tenant find service we provided to the landlord for this tenant. If she had any concerns, she should have raised them with the agency, and if they were to do with the tenancy we could have pointed her in the direction of the landlord. All her rents were paid directly to the landlord, so we really find this feedback unjustifiable. Please read our other very positive reviews, to see we are not a one star agent, all our staff takes great pride to be helpful to all our clients, we do appreciate sometimes things don't go to plan, but we always do what we can within our remit to remedy the situation. If Paula would still like to address her concerns, please email abingdon@martinco.com & her message will be passed on to me, the Director.
Kind regards, Sharon Self
★★★★★ 1/5
GoogleI rented a property through these guys not very nice experience bathroom had leak which we advised them of took several weeks to get repaired then to have the panel put back on the bath took another 3 or 4 months which made it dangerous for my 5yr old son we also had 1 window in the kitchen which never opened which we continuously told them about via email nothing was done to resolve this in the whole year we stayed there for every time we were told they were waiting for the owner to authorise the work we don't know the owner we know Martin and Co that s who we were paying rent to and now to get my deposit back seems to be a problem as they are wanting to charge me for repairs to a vacuum that was already damaged and we never once used it which we have on our inventory they seem to be such a rip off will never use agaiñ
Mr · 29 July 2019
★★★★★ 5/5
GoogleWe would like to thank Martin & Co for their support and professionalism in helping us find our first home together. We would particularly like to mention Gary, who went above and beyond to ensure all of our questions were answered and that the rental process was as smooth as possible. A very helpful and dedicated team. Merry Christmas to you all.
Maddy · 5 January 2023
★★★★★ 1/5
GoogleI rented a property through these guys not very nice experience bathroom had leak which we advised them of took several weeks to get repaired then to have the panel put back on the bath took another 3 or 4 months which made it dangerous for my 5yr old son we also had 1 window in the kitchen which never opened which we continuously told them about via email nothing was done to resolve this in the whole year we stayed there for every time we were told they were waiting for the owner to authorise the work we don't know the owner we know Martin and Co that s who we were paying rent to and now to get my deposit back seems to be a problem as they are wanting to charge me for repairs to a vacuum that was already damaged and we never once used it which we have on our inventory they seem to be such a rip off will never use agaiñ
Jason · 14 July 2019
★★★★★ 1/5
GoogleFor tenants: You have to be really careful with this company. They sometimes use very old good looking photos for the check in inventory while they would do really careful checkout to make sure they take every penny out of you.
Vishaka · 19 December 2020
Agent replied
Thank you for your feedback, I think you misunderstand how the inventory works, you were given 3 days to add your comments & any pictures you wanted to add if you disagree with anything on the inventory. Our Inventory clerk is fully qualified by ARLA to conduct inventories to a high standard using the latest software which allows tenants to add anything they need to point out that they feel has been missed. He has 10 years experience conducting inventories & checkouts, and has a good eye for detail.
You only moved in November 2000 & not done a checkout yet, so I'm a bit perplexed about your comment for any charges! Again you will be given opportunity to disagree with anything we believe should be charged by the DPS (Deposit) arbitration team at the end of your tenancy. This is a very unfair comment when we have not made any charges to you. I understand you moved here from another country, where perhaps things are very different to the UK. We are a professional ARLA agent and work to the highest standards as set out by our professional body.
This tenant also complained to the point of harassment when the boiler was not producing enough hot water at the property, the landlord agreed & arranged a new boiler to be fitted only for the tenant to cancel the plumber not to come for a further 2 weeks! We were not notified & drove to the property to deliver heaters while work commences only to be told by tenants they cancelled the work with the plumber.
Please read our other very positive reviews, to see we are not a one star agent, all our staff takes great pride to be helpful to all our clients, we do appreciate sometimes things don't go to plan, but we always do what we can within our remit to remedy the situation.
If anyone is not happy with our service, I would ask them to contact me, so I can address any outstanding issues.
MD, Sharon Self
★★★★★ 1/5
FacebookWorst agency I have ever experienced in my life as a tenant. The use a fake 3rd party company to do the checkin and checkout inspections so that they can keep your deposit and blame the other company. They try to charge you for maintenance work so that they don't have to pay for it. When you go to the branch to actually speak to people they pretend they can't do anything and you have to chase them via email. Only way to deal with them is by getting help from an ombudsman.
Alex · 4 November 2016
★★★★★ 3/5
GoogleSecuring the tenancy was a breeze, Liza did a great job showing me the property and sorting everything out. Communication throughout the year was also good. However, the check-out process wasn't so great. The inventory used for my tenancy …
Talia · 13 April 2024
★★★★★ 5/5
GoogleContacted Martin and Co about renting my property out through them. From the outset they provided fantastic service, Gary Heppell came to the flat, explained everything and kept me in the loop with everything throughout the whole process. Highly recommended
Lee · 13 April 2024
★★★★★ 4/5
GoogleIt's an amazing experience with Gary Heppel, he keeps info up-to-date and follow-up till it gets resolved. Happy to meet you in person Gary. Thanks
Ram · 28 January 2023
Agent replied · 17 August 2023
Thank you for your great feedback
★★★★★ 1/5
GoogleWould not recommend you let or rent through them. Her reply is nonsense, I let. through them for 1 year and they were awful. Have been a tenant since 2008 and hands down the worst experience I've ever had
F · 23 January 2021
Agent replied · 23 January 2024
Hi, I have searched our database & I'm afraid I cant link you to any of our properties. I don't believe your feedback refers to my office, but If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director
★★★★★ 1/5
GoogleWould not recommend you let or rent through them. Her reply is nonsense, I let. through them for 1 year and they were awful. Have been a tenant since 2008 and hands down the worst experience I've ever had
Chessie · 11 December 2020
Agent replied · 10 December 2024
Hi, I have searched our database & I'm afraid I cant link you to any of our properties. I don't believe your feedback refers to my office, but If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleThe are very kind and approachable. All questions were answered. Keep up the good work Martin and Co.
Craigg · 1 August 2023
Agent replied · 17 August 2023
Thank you for your feedback, it is always great to hear that our staff are giving a good service, they are a great team so thank you.
★★★★★ 5/5
GoogleI highly recommend Martin & Co for you’re rental requirements. The staff are always friendly, professional and welcoming to support your move and exit from a property. Thank you to all the staff for a great service
Maz · 13 April 2024
★★★★★ 1/5
GoogleWould not recommend you let or rent through them. Her reply is nonsense, I let. through them for 1 year and they were awful. Have been a tenant since 2008 and hands down the worst experience I've ever had
F · 30 March 2020
Agent replied
Hi, I have searched our database & I'm afraid I cant link you to any of our properties. I don't believe your feedback refers to my office, but If you would like to call me to discuss, please feel free to do so. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleMartin & Co of Abingdon offer an excellent and professional service, all the staff are very helpful and thorough in their approach to any request or query that may arise, which leaves me feeling confident that my property is in safe hands.
David · 5 July 2018
Agent replied
Thank you for your great feedback, we get so many fantastic emails, calls & letters to our business expressing how impressed people are with our team. We really appreciate you taking the time with this & hope that our other clients can see what a great job we do. Kind wishes, Sharon Self - Director
★★★★★ 5/5
GoogleI was looking for an apartment to rent in Abingdon and thanks to Martin & Co and particularly to Liza Boyce I was able to find it in just a couple of days. I definitely recommend this agency if you are in a hurry to find a place to live in Abingdon or nearby.
Tomás · 6 December 2022
★★★★★ 5/5
GoogleThank you Martin & Co Abingdon.
It was a great service.
Highly recommended.
Sujin · 15 August 2023
Agent replied · 17 August 2023
Thank you for your feedback, this is great to hear.
★★★★★ 1/5
TrustpilotAn astonishingly bad experience.
Angus · 25 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
