DJ Alexander Aberdeenshire reviews

★★★★★ 5/5

Trustpilot

We did a change of tenancy managed by…

We did a change of tenancy managed by Laura MacTaggart, who was very helpful. Despite the intrusiveness of the process (they ask for an awful lot of personal information) and the involvement of third-party companies (with the consequent spamming of house-related offers and adverts), Laura always replied promptly to our calls and questions. A 10/10 for her!

Paul · 21 May 2024

★★★★★ 5/5

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The timeliness was prompt and the kept…

The timeliness was prompt and the kept me up to date at all times, I felt much in safe hands and thank you Johanna and Laura

Michelle · 30 March 2023

★★★★★ 1/5

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Disgraceful company which is renting out flats with rodents

This letting agent let my partner and I live in a flat with dodgy radiators (they had sparks at one point) and didn’t fix it for a full month in the winter time so it was freezing and didn’t refund us for it or give us any compensation. We had to buy our own radiator. We also had mice in the flat from September until we left. They sent pest control to try and fix it in February after then being negligent but even they advised they had to fix the hole behind the fridge to fully get rid of them but D J did not want to fix that right away as it would take a few months to fix apparently. It’s awful; they’re expected us to pay month for an expensive uninhabitable place . We sent email after email requesting compensation but they don’t even have the decency to reply to these requests at all. The worst part of all for this is they’re renting out our old flat again right after our tenancy ends for a higher price and are probably not going to tell the new tenants about the mice, which is absolutely disgusting, I feel really sorry for the next couple or anyone who rents with this company.

Steven · 20 August 2022

★★★★★ 5/5

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Great End of Tenancy Experience

Amy was always very helpful and where necessary always returned my calls/emails promptly.

AAC · 19 February 2024

★★★★★ 1/5

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Inconvenient and poorly organised

After finally securing a viewing for a property (a mammoth task in the current climate) myself and two other viewers waited half an hour outside the property before the meeting was cancelled due to "key complications" and the estate agent then advised the property had been let anyway. Extremely poor service, I've missed 1.5 hours of work today because of this poor organisation and extreme inconvenience. I don't understand how a property could have possibly been let in the 30 minutes the other viewers and I were waiting. The other viewers said the estate agent hadn't even contacted them to inform them the viewing was cancelled. Extremely disappointed and inconvenienced.

Kirsty · 3 August 2022

★★★★★ 1/5

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Not worth the hassle

I wanted a letting agent to manage my property to save me having to deal with any hassle. To be honest I wish I’d just taken a couple of weeks off work to set up a tenant myself. I can always arrange a contractor for maintenance if the tenant didn’t want to…So far I’ve been lucky enough to have no issues with the tenant, but the amount of stress I have dealing with DJ Alexander is unreal. Delay, payment/ accounting errors, lack of guidance, lack of communication, miscommunication the list goes on. It’s an absolute joke and, what’s worse, they charge me for the privilege. As soon as I can I’m ending my contract. I definitely won’t be recommending them to anyone I know. My partner is unfortunate to be having the exact same experience with them.

Amy · 3 August 2022

★★★★★ 5/5

Trustpilot

Very happy to help

Although the housing market has been tough and the spaces at viewings limited Cara and the team were always very calm and helpful in trying to sort out what we needed.

Oliver · 12 September 2022

★★★★★ 4/5

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Everything was super easy and very…

Everything was super easy and very quick. People are very kind and helpful

Rajat · 14 February 2024

★★★★★ 5/5

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DJ Alexander was very helpful…

DJ Alexander was very helpful throughout my flat purchase. My solicitor was hopeless at communicating / progressing the sale, but Catherine Bruce kept both myself and the seller up to date with any developments and was always available to help and advise.

Mark · 22 October 2020

★★★★★ 5/5

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A Great Sales Team

I have nothing but praise for the Sales Department at DJ Alexander. Melinda Illes saw the sale of my property through with great efficiency and her colleague, Ashleigh Love, kept me updated every step of the way. Abby Grigg also put together a beautiful sales brochure. What a team! I owe them so much THANKS!!

Dorothy · 7 June 2024

★★★★★ 5/5

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Gemma was brilliant with helping us…

Gemma was brilliant with helping us secure our dream apartment. Many thanks to gill and Gemma 😀

Lizzie · 9 November 2023

★★★★★ 5/5

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Angie has been assisting us with some…

Angie has been assisting us with some small maintenance issues in our new rental property and she has been fantastic - really efficient and helpful! Much appreciated.

JB · 23 January 2023

★★★★★ 1/5

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DJ Alexander aka Sharks

DJ Alexander is a shocking company. They try to take money from deposit to cover wear and tear which is illegal and when I questioned this I was told that if I dispute this then I could loose more money. Bullyish tactics! I was initially with Braemore who were fabulous. DJ Alexander have no care for tenants

Victoria · 24 April 2024

★★★★★ 4/5

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Professionalism top notch

Professionalism top notch, timing and follow up exceptional. Carol Clark was just amazing. Guided us Tru out the whole process. Reliable is just d word

Ifeyinwa · 25 March 2023

★★★★★ 1/5

Trustpilot

A company completely ignore tenant

Arrogant letting company with no service Tried to contact 3 times get 1 response that didn't answer me any questions about dog friendly flat. Seem they don't have any but didn't bother to advise, I will try my best to avoid any flat from this company. No body know if they will just ignore your request when you need their response for maintenance or deposit refund. So I shared my experience hope this help others tenant when they looking for flat.

Doris · 2 July 2022

★★★★★ 1/5

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The worst experience I’ve ever had with…

The worst experience I’ve ever had with an agency. I’ve been a landlord for over 30 years and never had such a dreadful experience. Both myself and the tenant aren’t happy with their communication skills, they have no idea what is going as there are so many different departments and when they quote you on maintenance work they over charge you a ridiculous amount. Beware because even though they say they will try to help you out if your not happy with the 12 month contract this is untrue and I’m now having to fully manage my flat but pay for their services. Please DO NOT USE them .

Sara · 30 June 2022

★★★★★ 1/5

Trustpilot

Would avoid at all costs if they didn't monopolise letting properties

*UPDATE*We've now been here for five weeks. Exactly two weeks ago, we've requested a £200 reimbursement for all the cleaning we had to do that should have already been done prior to the start of our tenancy and THEY ARE NOT RESPONDING TO OUR EMAILS OR CALLS.*********************It's nearly been three weeks since we've moved in (partner & myself) and we haven't received an inventory so we've had to hold on to all the landlord's junk that's been taking up space. The staff take ages to respond on email and when we call there's never an immediate answer - it's always something like "we'll follow up on that". I don't know what on earth the staff are doing for anything to take this long. The staff member we're emailing would selectively reply to our requests and just ignore some, then not warn us when she'd be out of office nor give us a time when she'd be back to take care of our queries (or even do something as simple as passing our requests to another colleague while she's gone) - it would be nice not to be left waiting indefinitely when it's already been weeks of no responses. And that's not even as bad compared to one staff member who just wouldn't reply to our emails at all.When we moved in, the flat was not cleaned properly (they said it was just bits "here and there" but it absolutely wasn't) and they assured as that cleaners will arrive on the day of moving in, but no cleaners ever arrived (after that, they followed up by saying that they may take up to a week to come over and never gave us an appointment time like professionals should) so we ended up having to clean everything ourselves because we couldn't use the fridge or put a wash on otherwise. We're asking for reimbursement and it's nearly been a week with no response so I hope this review will do *something* - I really doubt they'll give us anything for the cleaning they should have already taken care of. We were also given the wrong flat number twice so changing our addresses with the GP etc was a pain. On top of that, they didn't even know where the gas and electricity meters were in the property!The staff don't look like they know what the f*** they're doing and are astonishingly comfortable rolling around like a fat cat on new lows of unprofessionalism. I have never been or heard of anyone this frustrated or ever received this bad a service from anywhere. It feels like they do the bare minimum to get by and that they just don't give a s*** about tenants. Avoid at all costs. Unfortunately, we haven't found a nicer flat and so we just have to deal with this now.

JJ · 22 June 2022

★★★★★ 5/5

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Excellent service - from letting through to sales

After disappointing service from another company, we moved to DJA who managed the letting of our flat for a number of years. When the time came to sell the flat, DJA seamlessly went from letting agent mode to estate agent mode and made the whole process effortless. This was especially helpful seeing we live far away. Good communication, a good urgency about the whole process, well done them.

Science · 11 August 2023

★★★★★ 5/5

Trustpilot

I have been a Tennant of djalexander…

I have been a Tennant of djalexander since they took over from braemore and am currently using them to relocate .In my experience they have been positive and very helpful.Harry Gibson in particular has been a friendly,calming voice at the end of the phone in a very stressful time .Always quick to respond whether by email or by phone, I have been very grateful for his 'going above and beyond 'attitude in a tricky situation.Not what I expected from a bigger company, a genuine personal touch.

Adam · 15 June 2022

★★★★★ 5/5

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Landlord for 25 years

We first let out a flat through DJA in 1996 and now let out four flats through them. They haven't been perfect - no organisation is going to get it right first time every time. But the fact we've stuck with them for over 25 years speaks for itself; and we have tried other letting agents on occasion, who have been a whole lot worse!Biggest gripe over the years was the performance of their in-house maintenance partner, Benaird, which charged high rates for poor workmanship. This appears to have been addressed, and the change of ownership with the system changes they're bringing in will hopefully iron out any other wrinkles.

Doug · 6 June 2022

★★★★★ 5/5

Trustpilot

Laura Mctaggart - The Best Property advisor !!!

Laura Mctaggart has done fabulous job in helping me to secure one of the much needed property I was looking for. She is a wonderful lady and keeps the communication ON until a conclusion is made. I had recently moved to UK and was new to the whole process but Laura helped me to understand and respond in timely fashion.Thanks a lot Laura and keep up the good work. - Manoj Kushwaha

Manoj · 24 March 2023

★★★★★ 5/5

Trustpilot

Great customer service

I was assisted by Bayana Jambal at first on viewing the house. She has very good customer care.She will respond to every email that I send on enquiry then she transferred me to Dionne Carter. The journey was very thorough and very good.Dionee and Bayana thank you so much Thank you so much DJ Alexander you are the best.

Wendy · 9 December 2022

★★★★★ 5/5

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Renting a flat with DJ Alexander

I rented this flat through DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat through them.

Robert · 6 May 2021

★★★★★ 5/5

Trustpilot

New flat

Dealt with Alistair and Laura, helped us with the viewing of the flat, and Laura was really helpful with applications etc, very patient but prompt in response and action if everything, very happy with the experience overall

Sam · 14 July 2021