Trusted Agent profile · Aberdeenshire
★★★★★
1,592 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,592 reviews on two platforms, including 37 Google reviews rated 3.7.
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Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotDionne and the team at DJ Alexander…
Dionne and the team at DJ Alexander could not have been more helpful in making the application process as smooth as possible. They were there to help at every hurdle, and put our minds at ease when things went wrong. We're moving into our new property next week and we couldn't be more grateful for all the help DJ have given us!
5/5
TrustpilotWell organised and attentive..
Well organised and attentive... This applies to all the staff I dealt with during the recent complex change over of tenants mainly relating to boiler replacement but other matters all properly dealt with, courteously, timely and efficiently.. Special mention re. Cassandra Hogg, the End of Tenancy Property Relationship Manager....
Thank you, Hugh, for this excellent review. We will pass this onto Cassandra and the Team.
5/5
TrustpilotIndia Hale
I had an excellent experience meeting and corresponding with India Hale about renting a flat. At the viewing, she was friendly and helpful, showing me around and answering all my questions. Afterwards, she processed my application quickly and kept in communication with me. Thanks for helping me find my new home!
Thank you, Anna, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotExcellent service from Martin Hewitt
Martin (Marty) helped us to organise viewings at short notice and well timed during the day. His swift communication and prompt assistance reduced massively the stress and apprehension in looking for flat. Thank you Marty!
Thanks for the great feedback, I will make sure to pass this onto Marty.
1/5
TrustpilotDeposit robbers
If I could give zero stars I would. We rented for 4 years with DJ Alexander and we had lots of issues with the property (those in themselves I realise weren’t DJs fault). They were slow to resolve all of them, once requiring a formal complaint to get it resolved. We have since moved out and our now fighting to get the deposit back as they are trying to charge us for “cleaning” which we know wasn’t necessary as we scrubbed the flat to a higher standard than it was when we moved in before we left!! I suspect they are charging for repainting since they did none of this while we were tenants and the flat needed a good facelift. Somehow still managed to have it “ready to move in” the day after our tenancy finished though which makes me believe even more that they did nothing. My advice: look elsewhere. If you MUST use this company then take heed and good luck to you.Update: I sent an email to the person who replied below, yesterday 31/10/22. No reply yet.Update again 01/11/22: Had a reply from someone called a “customer service advisor” stating they agree with everything said. Beginning to regret even cleaning the property in the first place before we left it since we aren’t getting the full deposit back. This is the first property we haven’t had full deposit back on. The only saving grace is we never have to deal with this company again.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotI moved out of the flat 4 months ago…
I moved out of the flat 4 months ago and DJ Alexander refuses to release me from the lease. I have given my notice far more than the contract says. They don’t want to help at all. I have called them several times but still nothing. It is a joined tenancy and they don't want to even speak to the other party in order to release me from the contract You are the worst office ever. Please think twice before you collaborate with them.
Hi, thanks for the feedback and I am happy to look into this for you. When tenancies are joint there are other factors that legally have to be met. We appreciate this can be frustrating and we will do what we can to help. I will come back to you direct but if you would like to contact me, please contact me on richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotLetting Agents Scotland
Desperately needed accommodation, as plans for flat sharing fell apart at the very last minute! DJ Alexander were extremely helpful, Dale Barr was outstanding, the agency really treated us with respect and dignity.
Hi, thanks for the great review. I will make sure to pass this onto Dale.
5/5
TrustpilotA great help!
Sarah was extremely helpful and her regular communication and updates were great. She really helped us find a property in a very tricky market.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGemma was brilliant
Gemma was brilliant and made moving out a breeze.
Thank you, EB, for this excellent review. We will pass this onto Gemma and the Team.
5/5
TrustpilotI found the rental house through this…
I found the rental house through this agency. Very quick response. Thank you.Thanks to Ashley Denham and Gill Robertson-Cree.
Thank you, Srinu, for this excellent review. We will pass this onto Ashley, Gill, and the Team.
5/5
TrustpilotEllie DJ Alexander
Ellie was very welcoming, informative and extremely pleasant and very on the ball with back up.
Thank you, Kenny, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotStephen and James showed huge patience…
Stephen and James showed huge patience and sensitivity with my 94 year old mother. They were always kind and supportive to her throughout the process. She has since moved to a care home in England closer to her family. She can't speak highly enough of Stephen and James
Thank you, Derek, for this excellent review. We will pass this onto Stephen, James and the Team.
5/5
TrustpilotSale of flat…
The staff I dealt with at DJ Alexander for the sale of my flat, Sarah McIntyre and Abby Grigg, were extremely helpful and prompt in dealing with things. They even organised the clearing and cleaning of the flat prior to sale and I see that as going the extra mile.
Thank you, Helen, for this excellent review. We will pass this onto Sarah, Abby and the Team.
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever come across. They are so unprofessional and always too busy. We got a viewing, which takes a shocking amount of time, if at all because they use an unreliable automated service. When you call them they tell you that if you haven't received an email they can't do anything about it, we asked for the application form and were told we were the best candidates to put forward. Today I note the property is now let, despite having no email or even an acknowledgement of our application, which was sent a matter of hours after the viewing. They don't care about their clients or prospective tenants and take no accountability for their shortcomings.Just an email to say we hadn't been successful would have been courtesy.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThanks to Sandie Whyte and Caroline…
Thanks to Sandie Whyte and Caroline Connelly, our moving-in experience with DJ Alexander has been hassle free. Both helped us with onboarding process with clear guidelines and quick responses.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
TrustpilotAvoid this company at all costs
Avoid this company at all costs. Their communication is abysmal (never respond to emails, don’t seem to take messages when you phone them, webforms disappear into the ether) and they don’t care about customers at all. Have been trying to get a response about my property that they ‘manage’ since June 2022; my tenants don’t have reliable electricity (surely a compliance issue?!?) and DJAlexander are happy to take money from me while ignoring attempts to fix and communicate about the issue.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleReally good service - great attention to detail and tenancy proceeded very smoothly
Thank you, Cally, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotVery professional and fast
I had an excellent experience with this team during the rental process especially Ms Laura Mctaggart . The communication was clear and timely at every stage. Once my referencing was complete, I received detailed instructions regarding the next steps, such as signing the tenancy agreement and managing the move in process . I would highly recommend their services to anyone looking for a professional and well-organized rental experience. Thankyou Laura once again for all your support 🥳🥳
5/5
TrustpilotEllie McVitie and Fanny Walravens
Ellie McVitie, who showed me round the property and Fanny Walravens who oversaw our tenancy agreement and the process leading up to it were absolutely wonderful, willing to help in any way they could and made the process so easy for us. Thank you so much guys!
Thank you, Dervla, for this excellent review. We will pass this onto Ellie, Fanny and the Team.
5/5
TrustpilotAsif was so helpful for us trying to…
Asif was so helpful for us trying to secure our flat. Would recommend him to anyone! Goes above and beyond
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotProffesional service
The proccess of renting new property was very quick and simple. Patrycja did amazing job and kept us right from the beggining to the date of moving in. All the informations were sent by email along with the guides for tenants. Happy to recommend !
Thank you, Damian, for this excellent review. We will pass this onto Patrycja and the Team.
1/5
TrustpilotDJ Alexander
DJ Alexander, what else is there to say... Unprofessional, unresponsive, and always too busy. When requesting a showing they are always fully booked (this is our 28th try btw). When you call them they tell you that if you haven't received an email they can't do anything about it. Even when you do receive an email it asks when you would like to book the next viewing. Whatever your answer is you will always receive a follow-up email stating that the viewing is fully booked. No accountability whatsoever.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotWARNING! Read before dealing with DJ Alexander
Please note: this review is completely accurate and true and instead of being exaggerated has instead been ‘dumbed down’ due to the lack of energy and effort I can put into listing all the failings of DJ Alexander. The date of experience is down as the 5th Sept as this is when I put the Trust Pilot review on , although this all started at the start of August, and is ongoing.Oh my goodness me. I do not understand how this company can function as a business. They recently took over managing my rental property through the acquisition of Fineholm letting and I have had nothing but issues. Basically no communication from the company at all. They didn’t even advertise my property when existing tenants left. They were unable to tell my why they had missed this. They forgot to pay me my rental income. They forgot to email close out details when my tenants left . They have repeatedly told me someone would get back to me but no one does. Even the staff on the phone admit their system isn’t the best. If there were not financial implications in all this it would be comical. I have repeatedly asked for them to return my keys. Even the simplest things such as they told me it was impossible tenant left and took the bedding as they don’t supply any. Even though I informed them when I rented out the property initially through Fineholm I had included bedding. They still denied it was possible. I am at my wits end with this company. All I get told is ‘I appreciate your frustration and I will get someone to call you back straight away’. I have honestly never experienced anything like it in my life. And I am the landlord who owns the property that they make their money through. What on earth must it be to be a tenant in one of their properties! It truly beggars belief!Update….More daily phone calls from me chasing things up. Every time explaining the whole situation again. Every time being told it will be taken to the highest level and is being investigated and treated with the upmost urgency. Every day I go through the whole process again. Twice! I phone first thing in the morning to explain the situation and ask why no one has phoned me back, and at the end of the day to again explain the situation and ask why no one has been in contact with me as I was promised first thing in the morning 'with upmost urgency'.I would wash my hands of them if they did not hold all the keys to my property and owe me money. Do not sign up with this company if you expect any level of basic service or communication or professionalism from a letting agent. I will continue to update as this goes on…I may start even naming individuals within the company who have excelled in their poor customer service. I have had to start making a note of who I speak to and when because they always say 'And who was it that you spoke to, and who was it that told you that'.Today’s update 9th September :More calls to DJ Alexander to find out what has been happening and why no one is getting back to me. still waiting for the promised call backs and emails they assured me would come immediately.Someone in maintenance told me today that I don’t even have an account with DJ Alexander any more. I said ‘but you still have all the keys to my property and I am waiting for money owed to me! ‘ which she also found quite incredulous.I also noticed on my last monthly statement that DJ Alexander charged me £30 for increasing the rent on my property. (Something that Fineholm had organised 3 months earlier.)£25 + VAT for sending a letter or an email?Be warned. Do not deal with DJ Alexander . And, I am honestly not bitter, just concerned for people who get involved with this company.The organisation is so compartmentalised that no one knows anyone else in the organisation. When you speak to someone in accounts about your account they need to speak to another department. When you speak to someone in maintenance about maintenance.... they need to speak to another department.Also worth reading reviews on allagents website and google reviews.Equally scathing.Sunday 11th update:Have spent a considerable amount of time this weekend collating and explaining the entire course of events after I was asked to do this by DJ Alexander’s Head of Client Accounts and Property Support.I spoke to him in Friday and have been assured he will look into all these issues in an attempt to resolve this.I managed to speak to him because I called again last thing on Friday for an update after my call first thing on Friday but refused to take ‘someone will get back to you’ as an answer. I insisted on speaking to a manager .Tune in for more on next weeks episode of the DJ Alexander Chronicles.
Hi, I am happy to look into any issues or queries you may have had. I will come back to you direct but if you would like to contact me, please contact me on richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotWe did a change of tenancy managed by…
We did a change of tenancy managed by Laura MacTaggart, who was very helpful. Despite the intrusiveness of the process (they ask for an awful lot of personal information) and the involvement of third-party companies (with the consequent spamming of house-related offers and adverts), Laura always replied promptly to our calls and questions. A 10/10 for her!
Thank you, Paul, for this excellent review. We will pass this onto Laura and the Team.
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