Trusted Agent profile · Aberdeen
Verified
★★★★★
1,216 reviews across 3 platforms
123-125 Rosemount Place, Aberdeen, AB25 2YH
Part of Martin & Co, see every office.
Martin & Co's office in Aberdeen, at 123-125 Rosemount Place, is rated 4.7 out of 5 across 1,216 reviews on three platforms, including 1,120 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to Martin & Co Aberdeen and up to three other top-rated agents near Aberdeen.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Servicing landlords with well-presented properties only. No compromise. Our business is tailored for high quality long-term tenancies. We thrive on the business of landlords and tenants with high expectation. We serve tenants in a way that they are delighted to remain in your property for the years to come. Thanks to our nationally recognised brand Martin & Co are able to attract discerning tenants for Aberdeen properties... no matter where they are property hunting from. Potential tenants can deep into 360° Virtual Interactive Tours, which dramatically improve the initial search experience and lead to faster and better quality tenancies. Landlords can benefit from our 'Manage and Protect' service which guarantees the rent and protect their legal position, among many other benefits. We are really confident and passionate about what we do. We command a very strong position in the letting arena in Aberdeen. Managing and letting properties is our business, but building long term relationship with our landlords and tenants is our passion.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
GoogleLaura was friendly and very attentive. Laura made our experience of moving into our flat easy and stress-free. Thank you Laura!
Hi Sophie. Thanks for your kind comments towards Laura. She's really customer-focused. We look forward to serving you further. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
1/5
GoogleUpdated - I moved out from my apartment after 2 years of absolutely pathetic service. For maintenance issues during most part of my tenancy period, Martin and Co. said they couldn't get in touch with my landlord and thus couldn't go ahead with the repairs. We had to pay the full rent despite numerous inconveniences over this period. Exactly couple of weeks before I move out, contractors are employed and maintenance works are completed(yes - during the last 2 weeks when we were paying the rent and even without taking prior permission to carry out the works!!). To rub more salt to injury, almost half the deposit is taken off saying the landlord(who re-appeared after about 16 months) wants the repair works to be taken out of the deposit! Take my advice and stay away from Martin and Co if you're a tenant looking for a property! Extremely biased towards the landlord when it comes to maintenance issues.
Dear Davis, We take your comments very seriously. As we are members of the Property Ombudsman a redress option has been in place at all times. As you feel you have been mistreated as a customer you can direct any complaints to this organisation who can provide a fair and unbiased resolution to your issue.
1/5
GoogleAs a tennant paying £1k+ per month I expected much better customer service and organisation from Martin & Co. No communication between staff members meant I was accused of causing damage to the property during the mid-tennancy inspection, even though the damage was clearly listed on the ingoing inventory. When arranging a check-out inspection, the agent agreed a time and date with me, only for another member of staff to arrange the inspection for a completely different date and time with no consultation with myself. Several times I called the agency to report issues or talk to staff and was met by extremely ride and unhelpful staff answering phones. Made an official complaint to one staff members attitude and after a brief and frankly tame letter of apology, had a similarly bad experience with the same staff member a few weeks later. Reported damp and mould and leaking roof areas, to be told that 'someone will be round to fix it' - several months later, nothing had been done. Will never be renting a property from Martin and Co again. DONT DO IT TO YOURSELF
Dear Mr Gamble, We take your comments very seriously and all complaints are investigated in the office. We apologise that you didn't find our service acceptable and this is a rare occurrence in our office. If you would like to discuss it further please don't hesitate to call us on 01224 636500.
1/5
GoogleI rented with Martin and Co aberdeen a couple of years ago and it was the most hellish experience ever. I will never rent from them again. I had no heating for 2 months during winter and it took me go ogling the landlord and contacting him myself before it got repaired. When I moved out it took 3 months for my deposit to return and on top of that they accused me of stealing a kettle. Fortunately I showed up at the office with all my photos of the place the day I moved out and the manager quickly backed off with his stupid accusations. I was a great tenement always paid my rent on time and the property was so clean when I left that the girls in the shop even commented on that. They are a horrendous company and the aberdeen manager at the time is a total pretentious condescending basta....
Dear Miss McCausland, we take your comments very seriously. We are members of the Property Ombudsman so at all times a redress option has been in place. Clearly you feel that you have not been looked after as a customer, so we respectfully ask you to direct any matters to this organisation who will be able to provide a balance, unbiased resolution to your case.
1/5
GoogleService began badly and never improved. It seems that there is no communication between staff in the offices, this is the Aberdeen branch I'm talking about. Contacting the office was never a problem but you had to phone several time to speak to different people about the same thing before nothing was again done. when I viewed the fully furnished 2 bedroom property for me and my flatmate there was 2 beds and on the day we moved in there was only one bed, good thing my flatmate had somewhere else to stay. when we contacted martin and co about this we were asked did we need another bed. after this waited months to receive an inventory of the flat that was wrong when we finally got it, the shower was leaking into the flat down stairs and when we contacted martin and co we were told don't use the shower and they will get some one out next week, and that they would get in contact with us when this would happen, we assumed that the shower had been repaired as there was not further contact from them regarding it. this was just not a pleasant company to work with simple things that they said would be done never were and not a company i will ever rent with again.
Dear Mr C Campbo, We take your comments very seriously, but are not able to trace you using your username (i.e. 'c campbo'). Could you contact us at your convenience on 01224-636500 or aberdeen@martinco.com to discuss any matters that you wish to raise. We look forward to hearing from you.
1/5
GoogleVery unhelpful, very landlord orientated. Martinn & CO don't really care about tenants, and are very bad at communicating between themselves. I, personally, would definitely NOT recommend Martin & co - in fact would urge you to AVOID at all costs. Lack of inter-communication meant that we were blamed for damage that we did not make. After we left the flat and handed the keys in we were still forced to pay rent - despite having no access to the flat and being told there was nothing we could do. Customer service was appalling - paying such premium costs you would expect a higher standard of service. All in all, only negative comments to make about Martin & Co, very disappointing company.
Dear Kirsty, We take your comments very seriously and I apologise on behalf of the agency for the problems you had whilst with us. We are members of the Property Ombudsman so at all times a redress option has been in place. They will be able to provide an unbiased resolution to your case. If there is anything else you'd like to discuss so we can correct any issues please don't hesitate to call us on 01224 636500.
5/5
GoogleEverything was so easy and the agents are incredibly helpful. They also get back in touch with queries straight away. Would definitely recommend them. Stephen was very helpful with everything in the run up to moving in too.
5/5
GoogleWe were assisted by Juliet Mutch in securing accommodation when we were moving from Wales to Scotland. She is very polite and helpful and nothing is too much trouble. She replies to emails promptly and has done a lot to make the move as stress-free and easy as possible for us.
We greatly appreciate your kind words and for taking the time to acknowledge the exceptional assistance provided by Juliet during your relocation from Wales to Scotland. Juliet's polite and helpful nature, along with her dedication to making your move as stress-free as possible, exemplifies the high standards of service we aim to provide. Your commendation is a testament to her commitment and professionalism. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen
1/5
GoogleUtter disgrace of a letting agent. We moved into the flat and took pictures of every inch of the place - £1300 p/m for a 2 bedroom flat and the place was filthy, food and clothes from previous tenants, fridge smelled and freezer was a disgrace. Every lightbulb was broken or not working. Complained several times and only one hall light was fixed. Upon moving out they withheld our deposit for over a month before advising they were going to charge us £280 to clean the place. We fought this for another month until they reduced this to £92 after being unable to provide a previous cleaning invoice from before we moved in. Given the length of time we had no more energy to fight the letting agent and landlord for our money, robbing b*****s
Dear Miss Jennifer Crilly and Mr James Atherton, As we take your comments very seriously we have investigated the matter. With regards to your comments on the inventory, the inventory report is 100% independent and carried out by a third party with no affiliation with Martin & Co. In terms of your other comments relating to the beginning of the tenancy, you are correct in saying that were a few minor cleaning issues to be addressed. For this reason and as agreed, you were only charged 30% of the outgoing cleaning bill. Our records show that a contractor was appointed on the 19th of November to look into all the maintenance issues you have mentioned. With regards to the returning of the deposit, the records show that we were in constant communication always endeavouring to act upon your requests and bring the matter to a satisfactory conclusion. Furthermore we offer full regulatory protection by offering the redress option that we have by being members of the Property Ombudsman, if you feel that we have not kept our high standard service. Alternatively contact me directly on 07984-408093 and we can discuss your case in detail. I look forward to hearing from you. Eduardo Prato Director Martin & Co (Aberdeen)
1/5
GoogleWhat can I say, there were good things and bad things. The good; you could always get in touch with them to sort things out. The staff apart from the manager in Aberdeen (James) were a pleasure to deal with. 1) The manager and I spoke on the phone about insurance and the deposit. I found him quite rude and obnoxious. Do not believe he represents the company he works for in a good light 2) Getting things repaired in the flat I stayed in took a long time. The only thing that was fixed quickly was the lock on the door 3) Please ensure your deposit is put in the deposit protection scheme. Follow this up 4) After I left the flat, I got a professional cleaner to clean the property but was still charged for a deep clean 5) Please check the inventory very well and flag up any issues because they will make you pay for this later. I had to take them to court to reclaim my deposit after they made some deductions that were inaccurate. I would suggest immediately you move into the flat, take pictures of the flat and compare with the inventory, send a copy of the pictures to the inventory company, martin and co and keep a copy for yourself. Communicate by email and save your emails, you will need them later. When your tenancy ends, get the property cleaned, retain a receipt and video evidence as you will need it in court. Finally, I would suggest you prepare to contact the courts at the end of your tenancy as the goal is to not return your deposit to you. Good luck, I certainly will not lease any property from them again
Dear Mr Mark A, I can confirm that all deposits are transferred to the SafeDeposits Scotland scheme (approved by the Scottish Government). Our goal is to help the adjudicator to reach a fair decision on how to allocate the deposit at the end of the tenancy. In the particular instance of your tenancy, the SafeDeposits Scotland adjudicators allocated the deposit fairly based on the evidence that you and us provided. Had you not been satisfied with this outcome you could have appealed to their decision. Furthermore if you were dissatisfied with any aspect of our service you could either follow our complaint procedure or raise your concerns to the Property Ombudsman (to whom we subscribe) and he would have reached a fair resolution to any claims. You did not follow any of these options available to you. Nevertheless if you still feel that you need to raise your balanced concerns, please contact me directly at eduardo.prato@martinco.com. Eduardo Prato. Director
1/5
GoogleVery Unimpressed. A dishonest company who refused to clean my rented accommodation on moving in, even though they admit they did not clean it after the previous tenant. On moving out, they persisted to charged for a deep clean at the end, along with accusing me of removing items of furniture from the property to the value of a few hundred pounds. They later found these items....exactly where they were supposed to be on the inventory. I never even signed an ingoing inventory! Bottom line, months of hassle, dishonest tactics and frankly illegal.
Dear Miss Jennifer Crilly and Mr James Atherton, As we take your comments very seriously we have investigated the matter. With regards to your comments on the inventory, the inventory report is 100% independent and carried out by a third party with no affiliation with Martin & Co. In terms of your other comments relating to the beginning of the tenancy, you are correct in saying that were a few minor cleaning issues to be addressed. For this reason and as agreed, you were only charged 30% of the outgoing cleaning bill. Our records show that a contractor was appointed on the 19th of November to look into all the maintenance issues you have mentioned. With regards to the returning of the deposit, the records show that we were in constant communication always endeavouring to act upon your requests and bring the matter to a satisfactory conclusion. Furthermore we offer full regulatory protection by offering the redress option that we have by being members of the Property Ombudsman, if you feel that we have not kept our high standard service. Alternatively contact me directly on 07984-408093 and we can discuss your case in detail. I look forward to hearing from you. Eduardo Prato Director Martin & Co (Aberdeen)
5/5
FacebookThe service I received was absolutely fantastic! Kelly Kennedy, you are an outstanding agent. My family and I want to express our deepest gratitude. Thank you and may God bless you. �
Thank you so much, Samson! It is the perfect home for you and your family!
5/5
GoogleKelly Kennedy cannot come highly recommended enough to help with securing tenants for your precious homes. It was important to us that we find a company, and person, that felt us find secure throughout the process, as, living so far away from home, the care of your home is of vital importance.
5/5
GoogleMaxine and team provide an amazing service and always do what they say they will do when they say they will do it. A massive thanks
Thank you for your positive rating Brian, we're very proud of all the hard work from our staff. Kind Regards
5/5
GoogleStephen was great to deal with for everything that we needed and made sure that everything was in place for us!PositiveProfessionalism
Hi Rosie, Thanks a lot for your kind words, and particularly thank you for your positive comments about Stephen. We are delighted that you found the property that you were looking for in our portfolio. We look forward to serving you in the months and years to come. Best regards, Eduardo Prato Director Martin & Co Aberdeen
5/5
GoogleRented out my property with Martin and co, every step of the way they have been so helpful, the whole process was easy and stress free!
Hello Rachel, Thank you for your kind words. We are glad that we were able be so helpful in getting your property rented out! Natalie will be your property manager going forward, so if you require further assistance, please give her a call on 01224 636500. Kind regards, Joel Ross - Sales Negotiator.
5/5
GoogleI have received a great service as a tenant by Martin&Co and in particular I shall praise Ashley for his prompt help, attention for any query and problem which have always been rapidly resolved.
1/5
FacebookPoor experience. During the viewing they didn’t show the extent of the repairs and flaws of the apartment. Claimed it was new carpets when there was hidden damages and worn out. Several repairs were put off. On leaving the flat my deposit was treated as a personal expenditure such as being charged £15.00 an hour for labour costs for repairs, unnecessary cleaning service plus cleaning products. Overall felt very deceived.
Hi Stephanie, thanks for your comments and feedback. We've followed the process in accordance to SafeDeposit Scotland procedures. You have given the opportunity to take the case to an independent adjudicator from SafeDeposit Scotland (scheme recognised by the Scottish Government) who will make a decision based on the evidence supplied by all parties. Please let us know if you would like to take this further. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
5/5
GoogleLaura was friendly and very attentive. Laura made our experience of moving into our flat easy and stress-free. Thank you Laura!
Hi Sophie. Thanks for your kind comments towards Laura. She's really customer-focused. We look forward to serving you further. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen
5/5
GoogleExcellent Service. It was such a pleasure working with Kelly. I Found the whole process in obtaining our new rental property very efficient and straight forward.
Hello Lucille, Thank you for your kind words. We are glad we were able to assist with your move! Its good to hear that you found the moving process easy with the steps Kelly put in place including arranging a second viewing to measure the property! If you need any further assistance give us a call on 01224 636500! Thank you. Kind regards, Joel Ross - Sales Negotiator.
5/5
GoogleAmazing staff, Joel was very helpful and sorted out my request without hesitating. Thank Joel.
5/5
GoogleI had a property viewing with a staff named Kelly Kennedy. She was very helpful throughout the viewing and took the time to answer all my questions. She was very friendly. I really appreciated her assistance.
5/5
GoogleHigh praise from us for the excellent service provided by Martin & Co. From our first meeting with Adam to the prompt finding of a tenant, we cannot fault the team. They were so easy to communicate with, all very professional, knowledgeable and helpful, and we were kept regularly updated with progress of leasing our property. We have no hesitation in recommending them, and will certainly use them again in future.
Thank you for your five star review Susan, we're delighted to hear we've offered you excellent service and hope to provide this for many more years to come.
5/5
GoogleThank you very much Stephen Barr and the rest of the team at Martin & Co Aberdeen! They were able to organise a tenancy for me with a very quick turn around and absolutely no hassle. Very friendly and approachable, would definitely recommend!
Thanks for your positive feedback! We're delighted Stephen and the Martin & Co Aberdeen team could organize your tenancy quickly and hassle-free. Your recommendation is much appreciated. Maria Castaneda, Marketing, Martin & Co Aberdeen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Martin & Co Aberdeen won Platinum in The Trusted Agent 2026 awards.
