Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotRental
I worked with Cameron, Laura, and Calumn to find a rental property. They were all professional and courteous throughout the process, which was very straightforward.
Thank you, for this excellent review. We will pass this onto Cameron, Laura, Calumn and the Team.
5/5
TrustpilotDora Alves
Dora Alves heared me out and took immediate steps to solve the issue. I am glad she came to my rescue and helped me without any delay. Thank you Dora!
Thank you, Monali, for this excellent review. We will pass this onto Dora and the Team.
1/5
TrustpilotDJ Alexander was consistently terrible…
DJ Alexander was consistently terrible to work with. When we moved in we were only given 45 minutes to supply guarantors because our agent was on holiday and gave us no notice. Throughout my two year tenancy DJ was unresponsive, dismissing queries and issues even when they were unresolved. A representative came in person once for an inspection, and instead of reporting issues like a leaky tap or a broken lock, told us they didnt want to report the issues cause it would "take a long time to do the paperwork." The door fell off the hinges at some point (all the furniture in my flat was borderline broken) and DJ reported it the same day as "fixed," even though the door was still broken. I had to continue reporting things as broken until DJ finally got bothered enough to send someone to fix it. Whenever I would finally manage to contact a real human being about issues, they were often robotic, curt, unsympathetic, and would randomly stop replying to emails even though I would try to be polite, optimistic, and courteous. I will never let from DJ ever again.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotFantastic easy process
Fantastic easy process, very quick with agent Laura Mctaggart she was available for questions whenever I have needed her. She was Polite and helpful, thank you Laura really happy about it all. Thanks to Ben and Mark for their support too.
Thank you, Kate, for this excellent review. We will pass this onto Laura, Ben, Mark and the Team.
4/5
TrustpilotLaura Mctaggart
A huge thank you to Laura who has been exceptional in helping us secure accommodation when we had to move out of our own home due to flooding. She has spent a great deal of time negotiating with our insurance to sort everything out.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotBig thank you
Zosia Mlynska was great from the day of viewing the property, guide me through the process and answer questions with honesty and care, thank you very much for all your help,
Thank you, Agnieszka, for this excellent review. We will pass this onto Zosia and the Team.
5/5
TrustpilotFabulous
Fabulous, professional and efficient service. I was particularly impressed by Carol Clark who's end to end ownership of my journey made a usually stressful time (moving home) anything but...complete breeze in fact. Thanks Carol.
Thank you for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotBrilliant and informative
James was very kind, informative and responded fast. I was new to buying in Scotland and James shared contacts to a solicitor, interior designer and builder who have been very good.
Thank you, Mark, for this excellent review. We will pass this onto James and the Team.
5/5
GoogleExcellent service and Great experience. We have recently just moved into a flat through the Stonehouse letting agency. They personally tailored the flats we viewed to what I wanted, and helped us to find the perfect one for us. The staffs are very professional and friendly. My enquiries were dealt promptly and effectively. During the move in process, Stonehouse were in constant contact and were keeping us informed. Would definitely recommend Stonehouse Lettings.
Hello Arshad, Thank you very much for the positive comments. We are delighted you were happy with the service provided. It will feed it back to the team. Kind Regards, Stonehouse
5/5
TrustpilotI had issue with shower and the…
I had issue with shower and the maintenance team was so quick to help me out on the same day.Special thanks to Dora Alves as she helped to complete it quick
Thank you, Jenah, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotDJ Alexander is Awesome!
Eve Mack (Property Manager) was active and supportive during the early tenancy confirmation days. Her coordination helped us to make decisions and take action on related things in a timely manner. Thanks to the DJ Alexander team, including the field personnel who showed us the property.
5/5
TrustpilotA very effective knowledgable and friendly service
Yasser and his team took over the sale of my flat after an unhappy experience with another company. They organised an immediate flow of serious viewings and kept me me fully informed through to the successful sale.
Thank you, Andrew, for this excellent review. We will pass this onto Yasser and the Team.
1/5
TrustpilotLANDLORDS STAY CLEAR!
LANDLORDS STAY CLEAR!I have been a Landlord for 28 years and have never dealt with such a useless Estate Agency.INCOMPETENT:- Badly designed app cause havoc; from tenants signing up to having access to statements, certificates and inspections.Since its crash, it seems they have no backup.- They have no record of an inventory for my furnished flat; so now that the tenant has moved out without giving notice and taken my Wooden Double Bed frame with him;DJ Alexander’s reply is. The tenant said he found it outside the property???So DJ A wants me to believe that my previous tenant moved the frame outside for the new tenant to find???DJ A obviously then had viewings of my flat with a mattress on the floor, like a squat? And nobody at DJ A checks the inventory or get the tenants to sign it?- Internal communication within DJ A is based on passing the buck to the next person.DEVIOUS:- From letting a flat for £840 per month I mostly received less than half of that after deductions this year.- I doubt that the back ground check on my last tenant was done properly as he has* Left without giving notice * Not paid for the 10 days in May which he did occupy the property.* Removed my Wooden bed frame and then have DJ A cover for him with excuses like; it was left outside.* Gary at DJ A suggests that I claim on the no deposit scheme after DJ A has sent a maintenance guy to fix the faulty boiler etc. Mmmm, that just sounds off.Why did the tenant not report that the boiler is faulty?DJ A maintenance will go in, fix ‘things’, send me a bill and then I can try and claim it back. WowSo now I’m flying up to Scotland to sort this mess out.When I started with DJ A in 2021 I thought their responses were up to standard, after the initial nightmare with the apropos app.In October 2023 I noticed things are getting wobbly.By January 2024 it was clear that DJ A is tumbling.Basically where I’m standing now; it’s unpaid rent and furniture stolen!I’m changing Estate Agents before this gets totally out of hand.
Dear Andrirona, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotI recently had the pleasure of…
I recently had the pleasure of experiencing exceptional service from the DJ Alexander maintenance team, specifically Dora Alves. After discovering a carbon monoxide fault with my stove, I was understandably concerned. Dora and maintenance team promptly addressed the issue, taking immediate action to ensure my safety. She arranged for a replacement stove and managed the entire process with remarkable efficiency and care.Her professionalism and dedication were evident throughout the experience. She communicated clearly, kept me informed at every step, and ensured the remediation process was seamless. Her swift response and attention to detail provided immense peace of mind during a potentially dangerous situation.I am incredibly grateful for the outstanding service provided by Dora Alves and the DJ Alexander maintenance team. Their commitment to excellence and customer safety is truly commendable. Thank you, Dora, for your exceptional care and prompt action.
Thank you, Asfand, for this excellent review. We will pass this onto Dora and the Team.
4/5
TrustpilotMy agent Maisie Kidd was really helpful…
My agent Maisie Kidd was really helpful and made me feel safe during the process as I was in an unstable situation because of a change of names in the tenancy agreement. Everything went easy and straightforward and she made it very easy and quick for us. Great service.
Hi, thanks for the feedback. I will make sure to pass this onto Maisie.
5/5
TrustpilotBoiler fault resolved so quickly
We were having issues with our boiler and Norman was incredibly friendly and helpful, kept us updated on the progress of the job and had organised a new boiler install within days. Really appreciated the swift resolution of the issue.
Thank you for this excellent review. We will pass this onto Norman and the Team.
5/5
TrustpilotDJ Alexander have been absolutely…
DJ Alexander have been absolutely fantastic at helping us secure our flat. The process was stress-free and easy. The property manager Natalia was incredibly helpful and welcoming. I would highly recommend anyone to go through this agency when looking for a property in Edinburgh.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotStephen was extremely helpful and…
Stephen was extremely helpful and guided us through the whole process. He was very efficient and responsive to any queries we had and made the whole process as stress free as could be hoped
Thank you, Matt, for this excellent review. We will pass this onto Stephen and the Team.
5/5
TrustpilotRental property
Really helpful staff at the Glasgow branch especially Laura McTaggart who has been really great at communicating all our move in information, helping with the application process and any questions we’ve had!
Thank you, Keely, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotA LONG STANDING RELATIONSHIP
Have dealt with D J Alexander since 2011 and they have provided a first class service as our letting agents. We have now sold our apartment and Catherine Bruce and her team handled the sale in a professional manner resulting in a sale within 14 days. We have no hesitation in recommending D J Alexander as letting agents or in dealing with a sale
Hi Gordon, thanks for the great review and we were happy to help you both in lettings and sales.
5/5
TrustpilotVery helpful and approachable
India Hale was extremely helpful during the application process and answered any queries we had after move in, in a friendly and polite manner.
Thank you, Brodie, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotGood Transition: England To Scotland
I relocated all the way from England to Scotland as a result of job employment and having Carol Clark processing my Application form has been a very excellent transition for my family. Everything (less then 10 days) was fast and speedy from the day I submitted my form.Great customer service as well from Stephanie McMillan as well, very open and always ready to assist. I can see professionalism in there work and team working spirit.
Thank you, Fundel, for this excellent review. We will pass this onto Carol, Stephanie and the Team.
5/5
TrustpilotSmooth and Swift- ft.John, Chloe and Gemma
Me and my friend just locked in on a property which was listed by DJ Alexander. The whole experience has been very swift and methodical. Beginning with the property manager who showed us the property- John Sturgeon. He helped us view the property and answered all our doubts. He readily picked our calls and was sweet throughout the process. He was professional about everything and provided us with sound advice whenever we reached out. Now, next onto our agent who helped us with the entire documentation process- Chloe Mitchell. She was very cooperative. She also was readily available to answer our doubts and communicative about the process. She really ensured that each step of the checks happens in a proper way. She was also very helpful throughout. Also shout-out to Gemma, who showed us the property on the day we were handed over the keys, she was super sweet and showed us all the ways and made us feel confident that we can finally move in now happily. The platforms at DJ Alexander that are in place are really helpful and not at all cumbersome, they help in carrying the whole documentation phase quickly. I would suggest people to refer to these guys for finding the best property.
Thank you, Tanmeet, for this excellent review. We will pass this onto John, Chloe, Gemma-Louise and the Team.
5/5
TrustpilotFlat Inspection
Had my flat inspection with Oliver McTurk. Oliver was very friendly and helpful. That was a good experience. Many thanks!
Thank you, for this excellent review. We will pass this onto Oliver and the Team.
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