Trusted Agent profile · Aberdeen
★★★★★
1,960 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,960 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent team at DJ Alexander
Excellent team at DJ Alexander. I can thoroughly recommend Stephen who has helped us secure the sale of our property in 2 weeks! Always at the end of the phone with excellent advice and amazing knowledge of the Edinburgh market.
Thank you, Lucinda, for this excellent review. We will pass this onto Stephen and the Team.
5/5
TrustpilotReview/Feedback to Lauren Brown
Great experience with Dj Provides Good and quick service.it was a great experience with Dj Alexander.Some of the agents responded quickly and came to property before time for viewing.My Experience with Lauren Brown was great.she responded well and ahead of time.really appreciate their efforts.
Thank you, Najmul, for this excellent review. We will pass this onto Lauren and the Team.
5/5
TrustpilotThecomunnication of the team was great
Thecomunnication of the team was great. Adam was very pleasnt to deal with and he was fery fast with this responces. Great experience! Thank you :)
Thank you, for this excellent review. We will pass this onto Adam and the Team.
5/5
Trustpilot5 star service
Connor was prompt, courteous and very professional with his inspection of our apartment. He was very thorough and answered all the questions I had.
5/5
TrustpilotReview for Mr. Urquhart
Mr. Fearghas Urquhart is most helpful and professional person I had a chance to speak. He took care of all problems I had. Thank you very much for everything.Best regardsWojciech Widomski
Thank you, Wojciech, for this excellent review. We will pass this onto Fearghas and the Team.
5/5
TrustpilotKieran was very efficient and friendly…
Kieran was very efficient and friendly during our showing for a property, he arrived earlier than expected and allowed us an earlier viewing time which was great and sent off our application forms straight after. Thank you!
Thank you, Aleksandra, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotGood Letting Agency as a tenant
I have been a tenant of DJ Alexander at the same property for about 3 years. I have been a happy tenant, with any issues I have brought up being resolved in a fast manner, although there haven’t been many. I recently had an inspection with Jenn, who was great at answering any questions about the upkeep of the property, and helpful about things we needed to make sure we were doing g
Thank you, Samuel, for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotGreat experience
Recently just moved into a new property with DJ Alexander, Daniel Long in Dundee was incredibly helpful and made sure we were taken care of from start to finish.
Thank you, Atlas, for this excellent review. We will pass this onto Daniel and the Team.
5/5
TrustpilotGreat service
There were a few niggles which needed to be ironed out when leaving our rented property, once Johan got on the case it was completely sorted in a matter of days. Couldn't have asked for more.
Thank you, Tom, for this excellent review. We will pass this onto Johan and the Team.
5/5
TrustpilotWe are currently renting from DJ…
We are currently renting from DJ Alexander for the past 1,5 years and now unfortunately, need to look for a new property as our landlords are selling the flat we are currently living in. We are very happy with the agency, the maintenance team was always very nice and helpful and if there were any problems or delays it was never because of them, but 3rd party contractors etc... Even today, when I called to book a viewing Hannah B was a great help, she understood our situation and kindly helped us with booking a new flat viewing. Thank you!
Thank you, for this excellent review. We will pass this onto Hannah and the Team.
5/5
TrustpilotExcellent staff and easy process
Excellent staff and easy process, from start to finish I was allways accompanied from someone of DJ Alexander.Carol was very helpful during the application process.
Thank you, Carlos, for this excellent review. We will pass this onto Carol and the Team.
1/5
TrustpilotAvoid! Avoid! Avoid!
DJ Alexander are the epitome of the word abysmal.The parting gift was their attempt to deprive us of our deposit. The landlord initially tried to withhold it almost entirely as he didn't feel we'd painted to professional standard.In actuality, they'd tried to push back the move in date twice at the last minute so we had to deep clean and redecorate the flat ourselves (with permission) as the landlord didn't want to pay for it to be properly done.Upon moving out, DJ Alexander suggested if we didn't take the amount of the deposit that wasn't withheld we could lose the sum it in its entirety and would be subject to months of delay.This is entirely false, tenants are entitled to the non-disputed amount instantly and contesting the amount doesn't delay this.DJ Alexander (who should be neutral) attempted to bully us into accepting the lower amount. Many tenants will be in a position where they need money to move so this intimidation and lies will likely lead to them accepting a lower return of the deposit or simply unaware of deposit law.To avoid any doubt, the deposit fully belongs to the tenants unless the landlord can prove otherwise. DJ Alexander (on behalf of the landlord) also tried to charge us for items missing, despite us previously having submitted proof that we had permission to dispose of these. These items were mouldy, damp and disgusting and would have been a health concern to have in our home.When our rent rose DJ Alexander even went to the effort to tell us how generous the landlord was to raise the rent by a certain amount. At this time there were rent controls and the rent was actually raised to the maximum permitted to the exact penny. DJ Alexander, gave us a checklist for moving out and this contrasted greatly to the condition we moved in. Despite this, the person completing the checkout inspection listed items as excellent condition and the only issues were the painting that the landlord wouldn't pay a professional to do and we carried out at our own expense. Likewise, we had to wait several weeks for hot water because the landlord went in circles getting quotes from different companies to scrimp on the cost of the worn out boiler. No discount or help was give. Despite these supposed issues, the property was for rent at around £500 more than we were paying when chose to move. One other lowlight was their changing our rent day forward. That's okay but charging us two payments in one month to facilitate this was absoltely not. In the end, we recouped almost all of our deposit following our contesting the decision.
Dear Simsonie, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotEfficient and friendly sales team
DJA were a pleasure to work with in selling my flat. The market was slow and their guidance was really helpful in getting a good outcome. Sarah McIntyre and Stephen Lawson were fantastic - clear, competent, efficient and friendly. A delight to do business with.
Thank you for this excellent review. We will pass this onto Sarah, Stephen, and the Team.
5/5
TrustpilotWe’ve recently finished our tenancy…
We’ve recently finished our tenancy application processing and are ready to move into the flat now. We’ve had the smoothest experience all throughout yhe processing and we didn’t have to worry about anything.It was all taken care by DJ Alexander. We’ve been coordinating with Matthew and Diane for our check in and they made our move in experience easy . Looking forward for more such hospitality throughout our stay with them.
5/5
TrustpilotConnor Quinn conducted our flat…
Connor Quinn conducted our flat inspection and was very efficient and professional, answering any questions we had. Overall great service.
Thank you, Cath, for this excellent review. We will pass this onto Connor and the Team.
5/5
TrustpilotFantastic service by all the team
Yasser and all the team were absolutely amazing in selling my dads flat for me. They all worked very hard and kept me up to date with everything that was happening. I honestly don’t have one complaint in anything they all did.Yasser In particularly was fantastic at his job and I was very impressed with him from the get go. All the team made a very difficult time for me so much easier and I’m so grateful to them all. Also the lawyer Donald Towsey who Yasser got for me was also brilliant. Thanks so much to all the team you are all fab in my eyes.
Thank you, Lindsey, for this excellent review. We will pass this onto Yasser and the Team.
5/5
TrustpilotExcellent service
Relocating to a different area and leaving my house in the hands of an agent to find a suitable tenant was daunting. The staff at the Inverurie office were professional, helpful and carried out the preparatory work needed on my house for rental quickly and efficiently. They took great care in finding a suitable tenant which made the whole process easy and stress-free.
5/5
TrustpilotThis agency was helpful
This agency was helpful, quick and answered all of the questions we had throughout our application with no hesitation. Laura Mctaggart was who we touched base with and she was nothing but helpful and communicated clearly. She really put our minds at ease throughout the process
Thank you, Chloe, for this great review. We will pass your feedback onto Laura and the Team.
5/5
TrustpilotAmy O'Neil
Amy O'Neil, End of Tenancy was a great communicator between the tenancy and the landlord.
5/5
GoogleGreat experience. They personally tailored the flats I viewed to what I wanted and helped me find the perfect one for me. They were also very helpful about letting me view the flats after I had finished work. Once I put an offer in they were helpful in promptly sending me the forms and also answering all my questions I sent them via phone and email. Everything went smoothly and I'd highly recommend them to other people!
Hi Daisy, Thank you so much for the positive review! We're glad you were happy with the service. Kind regards, Stonehouse Lettings
5/5
TrustpilotWonderful experience renting a flat…
Wonderful experience renting a flat with DJ Alexander, very straight forward and great help. Gill has been amazing in helping us with the application process, very kind and patient!
Thank you, Carly, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotReference check admin fee outrage
I asked openrent to reference check one of DJ Alexander’s tenants at the Edinburgh branch. They ignored this request, and when I asked the tenant to makes enquiries with his letting agent about what was holding things up, they informed him that he would have to pay a £30 admin fee to DJ Alexander before they would release any information about the tenant. Compete ignorance and taking advantage of a tenant in a comprisable situation!!
Dear John, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotLaura Mctaggart and Imran Iqbal
Laura Mctaggart and Imran Iqbal were exceptional in their support, understanding and great customer service skills to help me and my wife to move into a new place. I really appreciate it and hope your managers recognise how much of an asset yous both are! Thanks again U&S
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotAsif was absolutely amazing in making…
Asif was absolutely amazing in making our move as stress free as possible. He was professional throughout. He listened and acted to suggestions as well as providing advice and support. He is extremely personable and always available for any questions. Definitely recommend to anyone looking to rent a flat.
Thanks for the great review. I will pass this onto Asif.
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