DJ Alexander Aberdeen reviews

★★★★★ 1/5

Trustpilot

It has been over a week since we moved…

It has been over a week since we moved into our apartment, and we are still not being supplied with the furnishings that were promised and are listed in our tenancy inventory. We are paying a significant amount for a furnished apartment, yet the essential items are missing, and maintenance has not been completed as agreed.Dealing with this letting agency has been terrible. I’ve had to chase contractors and DJ Alexander myself, without being provided any updates or information regarding what’s being done to resolve the situation. Their lack of communication and professionalism is unacceptable, and I have no confidence that this will be sorted any time soon.I would strongly advise potential renters to avoid this agency. We are currently seeking compensation, as we have not received the services we’ve paid for. This has been a deeply frustrating and disappointing experience.

Glasgow · 22 October 2024

★★★★★ 5/5

Trustpilot

Prompt response

Prompt response. When I called for help I got it immediately. No wasting of our time atall. Overall experience is great. Gill Robertson is a sweetheart 🥰🥰 thank you Gill, I love you ❤️

Adeola · 18 September 2024

★★★★★ 5/5

Trustpilot

The whole process was simple

The whole process was simple, efficient and trustful. In case you have any issues, they will help you fix them. We were lucky that Carol Clark was amazing and helped us a lot throughout the process.

Natalia · 15 August 2024

★★★★★ 5/5

Trustpilot

Thank you for the wonderful service

Thank you for the wonderful service. A big shout out to Rosie H We owe you so much. You answered all our questions and numerous emails…we couldn’t have found a new flat without you. Thank you to Amber M and Giulia C. Both of you were so nice to talk to. Moving is a very stressful time and you both helped me a lot.

N · 2 September 2022

★★★★★ 5/5

Trustpilot

Flat sold in Glasgow

I have recently sold my flat in Glasgow with DJ Alexander. I was dealing with Ruth Woodcock in the Glasgow office who has been fantastic throughout. My flat required emptying and cleaning which DJ Alexander arranged for me. They also took care of the viewings which was extremely helpful. After an initially slow start to the sale, I was concerned that we were not getting enough interest in the flat but Ruth advised me to stick with it. This was excellent advice as I soon received an offer that was comfortably more I was expecting. The rest of the sales process was remarkably smooth too. I could not have hoped for a better experience for selling my first flat.

Kevin · 16 October 2024

★★★★★ 5/5

Trustpilot

Simplified Experience

DJ Alexander made the entire process of finding a flat, renting and moving very simple. Paige and Diane were fantastic both during the viewing and when I moved in.

Roland · 29 November 2024

★★★★★ 5/5

Trustpilot

We had an excellent experience recently…

We had an excellent experience recently with Property Manager, Kieran Mooney. Kieran was friendly and helpful when conducting the viewing and his subsequent communication has been extremely polite and professional. Thanks for all your help Kieran!

Mary · 9 August 2024

★★★★★ 5/5

Trustpilot

Extremely helpful staff at DJ Alexander

The sales team at DJ Alexander is extremely helpful and assist at every step. I want to thanks Diane and Caroline for being extremely supportive throughout my move in process.

Ashis · 12 November 2024

★★★★★ 5/5

Trustpilot

Beyond Brilliant

The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit easier!Highly recommend!

Calum · 16 August 2023

★★★★★ 5/5

Trustpilot

Caitlin took over our application and…

Caitlin took over our application and was very good at communicating with us from the start. She has went out of her way to help us get our new family home. Thank you very much!

Amy · 9 October 2026

★★★★★ 5/5

Trustpilot

It was a great experience as everything was excellent

It was a great experience as everything went on very fast and smooth. Gill was in charge of my application and am very pleased by his way of handling the situation very well. Thank you so much

Mercy · 15 July 2024

★★★★★ 5/5

Trustpilot

Helpful DJAlexander Team

We had an excellent experience with Ramya Peela, who is the Property Relationship Manager at Edinburgh office. Though we didn't meet her in person, but she was always accessible through email/phone and kept us updated with any information about our request for a new installation of dishwasher at the rented flat. Finally the request got completed on time and we are quite happy with the overall expereince. The team at DJ Alexander had always been proactive in resolving any issues or executing any requests. Great job by Ramya and DJ Alexander team.

Debasish · 4 October 2024

★★★★★ 1/5

Trustpilot

Absolutely awful company

Absolutely awful company. By far the worst letting agency on the market. Literally rob peoples deposits, So many others say the same thing, and they are literally the reason letting agencies get a bad rep. We left our apartment in immaculate condition, better than when we received it, which we have photo and video evidence of, yet they still deduct money from the deposit, so there is literally no point in cleaning your apartment when you leave as they will still deduct money from your deposit. STAFF was also terrible to deal with, taking ages to reply and not helping whatsoever. AVOID.

Mark · 4 October 2024

★★★★★ 5/5

Trustpilot

Letting a flat as a student

The experience has been really nice. The property manager Kieran Mooney was helpful throughout the whole process and explained in detail how, as a student, I would be renting my flat and helped advise what information I needed while also being patient during my awkward questions. Enjoying my experience so far

Iconoclastic · 25 September 2023

★★★★★ 5/5

Trustpilot

I recently agreed a let with DJ…

I recently agreed a let with DJ Alexander. Booking a viewing was very straightforward.After being accepted Laura McTaggart gave me call and an email. She was extremely helpful throughout the whole process. She called me with updates and to check in through out. I felt in very safe hands.Laura sent me through tips for getting everything set up in my new property and there system allowed me to switch energy and set up broadband ready for my move in date.This has been a much better experience than my previous letting agency.

David · 2 October 2024

★★★★★ 5/5

Trustpilot

Lovely treatment from Kieran Mooney

Lovely treatment from Kieran Mooney! He explained all details really well and was very friendly and cheerful. We are now in the process of making on of DJ Alexander’s flat ours and Kieran is doing the most to help!

Odessa · 5 June 2024

★★★★★ 5/5

Trustpilot

D J Alexander more than just an estate agent

This company went far beyond what we expect of an estate agency. I want to give a great big thanks to the staff that we have dealt with over the last few years Yasser, Guilia ,Sara, and Ashley, they are all first rate, they pulled out all the stops when we had a problem with water ingress in a flat we were selling recently, thanks to these guys we managed to complete the sale. Thank you all you did a great job.

NCS · 1 October 2024

★★★★★ 5/5

Trustpilot

We had a lovely experience with DJ…

We had a lovely experience with DJ Alexander, they are helpful throughout the whole process and made it completely stress free. We dealt with Laura McTaggert and she was so lovely and friendly when we were dealing with her.

Rebecca · 4 June 2024

★★★★★ 5/5

Trustpilot

DJ Alexander Exceeding Expectations

Fraser Baxter (End of Tenancy Property Relationship Manager).

Liz · 4 September 2026

★★★★★ 5/5

Trustpilot

Gill the absolute gem!

Gill made our first renting experience so easy and stress free. She has answered all our questions and taken time to help us through our journey. She is an absolute credit to the company and I highly recommend their service.

Lewis · 16 May 2024

★★★★★ 5/5

Trustpilot

Hi Team

Hi TeamWe had Alexandra today, 26-Sep at our home for inspection, she was very professional in carrying out the inspection and asked us if we have any maintenance issues to report to the maintenance team and was noted all our points which is very pleasant and kindful and then she successfully reported to the maintenance team and also spoken to the landlord for the points discussed today, and confirmed us via email, much appreciate the work and we value her work.Kind regards Mohamed

Mohamed · 26 September 2024

★★★★★ 5/5

Google

I had a wonderful experience with DJ Alexander in finding my flat. I sincerely appreciate Karolina for her help and patience. The process from beginning to receiving the keys was very smooth. Many thanks again.

James · 16 February 2026

★★★★★ 5/5

Google

I had a great experience with Stonehouse. Katherine and Jessica were very helpfull helping me settling down in Aberdeen. The paper work was done promptly and the communication with the owner easily made. Jessica agreed to show me the appartment a second time and that really help me making a decision. Katherine was great at following up with all details and documents needed and manage to answer the hundreds of questions I had. I am still very pleased with my appartment and that is partly down to Stonehouse.

Nicolas · 15 June 2017

★★★★★ 5/5

Google

I'm really surprised to read all of those negative reviews, and I admit that at the beginning it put me off a little bit. However, mine and my flatmate's experience with Stonehouse was great on every stage: from viewing the flat, to singing the lease. We were in contact with 3 separate people in their Aberdeen's office and all of them very extremely nice and very proffessional. We also dealt with other letting agencies in town, and Stonehouse was, by far, the most most professional one.

Igor · 15 June 2017