DJ Alexander Aberdeen reviews

★★★★★ 5/5

Google

Stonehouse lettings and in particular, Natalie have been super helpful with my hunt for an apartment in Aberdeen. Natalie was very quick to respond to any questions I had and even often helped me when she had already finished her working day! She was always helpful making sure the searching and applying process was a stress less as possible and I’m very happy with the service.PositiveResponsiveness, Quality, Professionalism

Jake · 14 June 2022

★★★★★ 5/5

Google

Me and my partner recently rented a property through Stonehouse Lettings and the whole journey process was amazing and really easy! Everything went really smooth with the fabulous help of Emma Robertson and Gill Annand, sending both of the ladies constant emails checking if everything is okay and if they need anything else from me. Would definitely recommend to friends and family! Will definitely stay with this company!

Paulina · 14 June 2022

★★★★★ 1/5

Trustpilot

From Satisfaction to Frustration: Poor Service and Communication at DJ Alexander

We were initially very satisfied with the services provided by Tay Letting. However, our experience took a significant turn for the worse when operations transferred to DJ Alexander. Problems arose when our long-term tenant vacated the property. The end-of-term report failed to include substantial repair expenses, which could have cost us hundreds of pounds. When I raised this issue with the agent, they challenged the photographic evidence I provided. Only after persistent efforts on my part was I able to secure the appropriate compensation. Communication throughout this process was appalling, with a complete lack of urgency and responsiveness from DJ Alexanders representative.

Sharon · 16 November 2024

★★★★★ 5/5

Trustpilot

We have recently gone through a few…

We have recently gone through a few changes of tenancy within our rented property, and I would just like to say a huge thank you to Maisie from the Edinburgh office who couldn’t have been more helpful and made the process very smooth - thanks maisie!

Chloe · 21 March 2024

★★★★★ 5/5

Trustpilot

I would like to say I really have a…

I would like to say I really have a good experience with DJ Alexander. Everything is in order and quite efficient.And Laura Mctaggart guided me through during the application and reference check. Many thanks for all her help and patience.

Cathy · 10 July 2024

★★★★★ 5/5

Trustpilot

Fantastic help and support in every…

Fantastic help and support in every situation.

Gabriela · 29 September 2026

★★★★★ 5/5

Trustpilot

I had a very nice experience with DJ…

I had a very nice experience with DJ Alexander for my renting contract and move in process. Carol Clark was my application advisor. She did everything very quickly. Thanks a lot.

Amin · 29 November 2024

★★★★★ 5/5

Trustpilot

Apartment for rent

Hello. I would like to thank the DJ Aleksander Agency and especially Mrs. Laura Mctaggart for the good work done. Thank you for the entire process of renting an apartment, everything was explained well by Mrs. Laura step by step. I give you 5 stars. Well done.

Jaromir · 20 February 2024

★★★★★ 5/5

Trustpilot

Hayley Wylie-Allan from the property…

Hayley Wylie-Allan from the property support team assisted me recently and she was beyond AMAZING A+++++++ I could not be happier with the service provided :)

Rob · 20 May 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Sometimes, when things don't go as smoothly as one wants, it takes an individual to go the extra mile to make things work. For a CEO to get involved in what was a minor issue shows what an excellent company DJ Alexander is. For the CEO to choose Ashley Smith to sort the issues shows he also knows his staff well. Top Drawer. Ashley Smith was outstanding. Efficient. Professional. And effective.

JR · 11 December 2021

★★★★★ 1/5

Trustpilot

The incompetence of the agency and…

The incompetence of the agency and their staff is absolutely appalling. I’ve been renting through them for about 2.5 years now and this will be the last time once I found another property. I’d suggest anyone to stay away from them if you value your time and money. The repairs are taking months to be completed the joiners they work with lack of competence to even get the smallest repairs completed. I have reported a few small issues almost 3 months ago and yet nothing has been done. Even when you submit the repair request they have a nerve to question if the repair is necessary such as replacing a mouldy shower sealant after living in the property for almost 3 years. I have also reported an issue with the rats outside the property last year and they said that nothing can be done about it because the SOURCE is another office building, which is a few meters away. This is not only a very unpleasant issue but also it can be very dangerous as rats can carry many sort of diseases. I never thought that living in the Edinburgh city centre and paying a massive amount of money for rent would have to deal with such problems.One of their managers should be fired for the way she speaks with customers and the lies she’s making up.I will be reporting this agency and also seek a legal advise for the breach of the contract. Absolute joke of the agency.UPDATE!I find it absolutely weird and creepy that the manager I have noted in my original review keeps looking at my profile on LinkedIn or even had a nerve to look me up in the first place after I left the review. Absolutely ridiculous how unprofessional your staff is and who you employ. I left a google review which contains the name of the manager and will be sending a letter to their head office too.

SG · 5 November 2024

★★★★★ 5/5

Trustpilot

Carol was an amazing personal touch to…

Carol was an amazing personal touch to getting our tenancy sorted. She conducted herself with the utmost professionalism and kindness and is certainly an asset to the DJ Alexander team.

Orla · 2 December 2024

★★★★★ 5/5

Trustpilot

Smooth and Professional Customer Experience

From the first contact with Oliver to the experience with Chloe, the customer journey has been superb. Chloe has showed care and professionalism all the way. I wish we could do more, thank you Chloe. I will recommend you any day.

Alfred · 6 June 2024

★★★★★ 5/5

Trustpilot

Great, professional and responsive agency!

I would like to let all know that from my point of view, this is one the best agencies I had the chance to rent a property from, as my application process time was short and smooth. I would also like to add, that the staff, Lee Charlton, our Application Advisor is super professional, kind and responsive. I strongly recommend this agency to everyone and I hope you find my review useful :)

Keyhan · 4 July 2021

★★★★★ 5/5

Trustpilot

Jess Leggate (Aberdeen) has been…

Jess Leggate (Aberdeen) has been brilliant through leaving process of my tenant and keeping my right and correct with all the next steps to re-advertise.

Lyndsay · 22 May 2026

★★★★★ 1/5

Trustpilot

Very disappointing services

Very disappointing services. I vacated the house on 6th August 2024. Till today I am chasing these guys to get my security deposit amount. Everytime they are telling that they are working with Landlord to get the details. Its really a pathetic experience. They were not ready to give the keys before making the deposit but now its been more than 3months and still chasing them to get updates. I would suggest dont go the houses letted by this agency.

Basavaraja · 28 October 2024

★★★★★ 5/5

Google

Excellent service here from the start to finish. Easy navigation to all of the online questionaures and readily available assistant should one is required. Super impressive of the timely responses and follow through to customer outstanding documents.

Olaoluwa · 16 February 2026

★★★★★ 5/5

Trustpilot

Great Services with Brilliant team

Gill Robertson-Cree was handling our application, and he has been an amazing supporter throughout the success of application. We have gone through so many obstacles but we won it. We really appreciate his patience with us.

Laiqa · 23 August 2024

★★★★★ 5/5

Trustpilot

Recently checked into a new property as…

Recently checked into a new property as tenant. Diane and Caroline as property managers have been excellent in managing this. Diane was very quick in resolving flush issue with a vendor that I noted during jey handover

Naveen · 5 August 2024

★★★★★ 5/5

Trustpilot

Positive experience

It was my first time with DJ Alexander and I had an excellent service. My application advisor Laura Mctaggart was very helpful and made the whole process nice and easy.

Augustine · 23 November 2024

★★★★★ 5/5

Trustpilot

Move in Aberdeen

We recently signed our lease to a new flat in Aberdeen and I would like to mention Gill Annand as she was a great help to us in getting a new flat after having to move with little notice from our previous flat. The process was very smooth and she was incredibly responsive to all our queries which made everything a lot less stressful. Overall, this process has been one of my most positive encounters when flat hunting and for that I’m very grateful.

Sophie · 24 October 2024

★★★★★ 5/5

Trustpilot

I worked with Craig regarding ending my…

I worked with Craig regarding ending my tenancy and he went above and beyond to meet my specified needs with my landlords during a difficult time to move. He helped me arrange appropriate times to get my furniture collected by a charity shop. Such a reassuring experience with him.

Phil · 14 December 2023

★★★★★ 5/5

Trustpilot

A big thank you

A big thank you to Laura Mctaggart she was amazing! She was patient explained everything to detail and the process was super easy. And to Mark Hall for being so kind. I had a great experience it was stressful from booking viewing and securing a place but they helped me through it.

Nyasha · 4 October 2023

★★★★★ 1/5

Trustpilot

It has been over a week since we moved…

It has been over a week since we moved into our apartment, and we are still not being supplied with the furnishings that were promised and are listed in our tenancy inventory. We are paying a significant amount for a furnished apartment, yet the essential items are missing, and maintenance has not been completed as agreed.Dealing with this letting agency has been terrible. I’ve had to chase contractors and DJ Alexander myself, without being provided any updates or information regarding what’s being done to resolve the situation. Their lack of communication and professionalism is unacceptable, and I have no confidence that this will be sorted any time soon.I would strongly advise potential renters to avoid this agency. We are currently seeking compensation, as we have not received the services we’ve paid for. This has been a deeply frustrating and disappointing experience.

Glasgow · 22 October 2024