DJ Alexander Aberdeen reviews

★★★★★ 4/5

Google

The reviews here made me really concerned about check out but having just finished a 9 month tenancy I can say they aren't fully representative. At times a bit frustrating to contact, and there were a few occasions when I had to call back a number of times for cleaning after repair works to the flat however overall not awful. I cleaned and left the flat in a good condition and didn't have any issues getting my deposit back. Lisa was particularly helpful and when I spoke with her, any issues were quickly resolved.

Jackie · 15 June 2017

★★★★★ 5/5

Trustpilot

Inspection

Very cooperative company, friendly and supportive staff.

Richard · 8 September 2026

★★★★★ 4/5

Trustpilot

Recent Inspection

We have been renting a property through DJ Alexander for almost 3 years, the service has been fine with issues addressed. Special mention to Elaine Thomson who carried out our most recent inspection in a professional and polite manner with great follow up. Thanks Elaine

Keith · 26 January 2024

★★★★★ 5/5

Trustpilot

I have had a great experience so far…

I have had a great experience so far with DJ Alexander’s glasgow team. They have been efficient and very responsive. I feel that my properties are in good hands and I can trust them to deal with anything that comes up - very helpful as I am not based in Glasgow. In particular, Catherine Bruce has been great at keeping overall control on everything and David Sullivan has also been incredibly helpful.James

James · 8 March 2021

★★★★★ 5/5

Trustpilot

Ellie was so kind and patient with me

Ellie was so kind and patient with me. She explained to me how I should go about my application as a student who is completing soon, this is information I was not aware of. Thank you

ESTHER · 17 July 2024

★★★★★ 1/5

Trustpilot

DJ Alexander were incompetent and…

DJ Alexander were incompetent and unprofessional from the start. Went to view the property and letting agent left three of us waiting outside for ten minutes, before someone called and said the landlord was inside, why not greet the viewers at the door? Viewed the property and decided to go ahead, asked the agent to proceed with an application, the agent said he had sent an email with my application, I later realised he hadn't, I called to resolve this and was told to wait, waited until the next day and asked for another application, so had to chase this up.. filled it out within 20 minutes and was told in the next hour I had been successful. Then the agent called me telling me the house was on a pro rata rate, meaning I had to pay two months upfront and the deposit, no mention of this on their advertisement or at the viewing! Highly unprofessional. Called and spoke to an agent regarding the situation, who apologised and said it was a mistake, that the rent was due on the 1st of each month but move in date was the 9th, I asked if I could move in on the 1st, so I didn't have to pay two months upfront.. to which the agent replied no it takes a week to draft up a lease and get the property cleaned and we are short staffed. It's no wonder the way the business is run, they can't keep staff. The date is the 20th of September then can't draft a lease and clean a property by the 1st ! It's as if they don't want anyone to move in. So they expect you to pay a full month's rent on the 9th and pay the rent for November on the 1st, plus the deposit and miss out on 9 days rent paid. What an absolute incompetent letting agent. Landlords using this letting agent will be very let down, losing good tenants to their laziness and untrained staff.

Emma · 20 September 2024

★★★★★ 5/5

Trustpilot

Great experience with Chris McHenry, Edinburgh

A great experience with Chris McHenry of the Edinburgh office. Chris was friendly, quick to respond, straightforward and a clear communicator. I've rented for 6 years now and this was my best experience yet.

Duncan · 18 August 2024

★★★★★ 5/5

Trustpilot

Tenancy process with Carol

We were taken through the process by Carol. She was really helpful, friendly and patient with every step and helped us secure our tenancy despite our very short deadline and lots of things to get done. She accommodated me and my flatmate individually based on the fact I worked on site where I can’t answer calls and my flatmate wfh. Thank you for making the process a lot easier and less stressful than I’d anticipated.

Maryam · 3 December 2024

★★★★★ 5/5

Google

Over the last two years I've been two different flats from Stonehouse and all I can say is that the service has been fantastic. In my most current from this service was even more exemplary then before, Erin the property manager replied to emails quickly and made sure any issues were sorted in a prompt manner. Overall I'd highly recommend Stonehouse.PositiveResponsiveness, Quality, Professionalism, Value

Owen · 14 June 2022

★★★★★ 5/5

Trustpilot

Asif Mohammad - Lovely Property Manager

We wanted to express our appreciation for the property manager Assif Mohammad at the Edinburgh branch.He was approachable and professional during viewing, and went above and beyond to assist us to secure a flat to rent and ensure that it would be in excellent condition before we moved in.Thanks Assif!

L · 22 September 2023

★★★★★ 1/5

Google

They are impossible to get hold off, they book viewings with multiple people all at once so you don’t really get chance to see the property, it was like an open house, and if you go to book viewings on other property’s you can take up to …

Toby · 16 October 2025

★★★★★ 1/5

Google

I would honestly recommend you never sign anything this agency offers you! In short if you are putting down a deposit forget about getting it back. Even after doing the inventory you will still be charged for everything wrong with the house/flat before you moved in, no matter how much you clean and scrub up afterwards you would be charged hundreds of pounds for cleaning and let's not forget hundreds of pounds for repainting! It's broad day robbery and fraud. The worst people I have ever dealt with in my life. I ignored these reviewes prior, I would advice you not to make the same mistake. God would punish everyone involved in stealing from us. Karma is a bi*ch is all I can say.

Sandra · 15 June 2016

★★★★★ 5/5

Google

I'm quite surprised reading all of those negative reviews. Everybody has his own opinion so I will not counter that. I also don't know anything about the company how it has been in the past and when it was certified under a different name. What I do know is that I had the pleasure of meeting the Stonehouse team in person while they were helping me out finding the right apartment and arranging everything for me to move in on the actual day. They were all so kind and helpful! I am really happy with the service they provided me. They will stay in touch with you as well, caring and helping out if you have any inquiries with your apartment/flat. So my experiences were positive all the way, no doubt :) ---Thanks to Susan in particular who has been of great help!

Tim · 15 June 2016

★★★★★ 5/5

Trustpilot

Great service throughout

Great service throughout, from the viewing to signing. Extra thanks to Brandon Wiseman for his welcoming walk through of the flat, and willingness to answer any and all questions!

Dean · 29 October 2024

★★★★★ 5/5

Trustpilot

Helpful and responsive customer service

I recently contacted DJ Alexander regarding a neighbour dispute and was fortunate enough to be helped by Sophie, who couldn’t have been more responsive and understanding. Would recommend!

Shelley · 12 November 2024

★★★★★ 5/5

Trustpilot

Brilliant experience

Experience from start to finish of finding the flat was brilliant and second to none. Huge shout out to Natalia for how hugely helpful she was throughout the process in sourcing the flats and arranging the viewings etc, she provided a brilliant service. Would never hesitate to use DJ Alexander moving forward.

Mr · 25 July 2023

★★★★★ 5/5

Trustpilot

Alexandra is amazing

Alexandra is amazing. She is very nice and helpful. She helps me a lot on negotiating with the landlord about the starting time of the rent.

Liang · 11 December 2024

★★★★★ 5/5

Trustpilot

Great experience!

A very smooth process when getting a flat through DJ Alexander. The property manager Natalie was very helpful in supporting me through my application. When this was accepted, Laura was great in guiding me and my flatmate through the application and reference process. All in all great experience!

Louis · 1 November 2023

★★★★★ 1/5

Trustpilot

Disappointing maintenance response to issues

The maintenance team consistently downplays reported issues, often advising us to "adjust and wait," which can lead to delays of a year or more before anything is resolved, if at all. Many times, we are left to handle repairs on our own due to the lack of support. Additionally, I have concerns about whether these issues are even communicated to the landlord, and their contact information that was not provided in the rental agreement, makes it seem questionable.

Stephen · 26 October 2024

★★★★★ 1/5

Trustpilot

DJA - not property management, a postbox service at best!

DJA do not provide a property management service to landlords. They are not proactive, the service in both Aberdeen and Edinburgh is severely lacking control and understanding. It is no more than a postbox service expecting landlords to fill the gaps and pay!

Gary · 19 February 2024

★★★★★ 5/5

Trustpilot

property viewing review

Diane was an great property agent during our recent property viewings.She was attentive, and incredibly patient, ensuring we had all the information we needed and never rushed us. Her insights into each property helped us greatly in our decision-making process.

Jiayi · 18 April 2024

★★★★★ 5/5

Trustpilot

Great staff took good care of us when…

Great staff took good care of us when letting our first flat. Imran Iqbal, Natalie Cotton, and Calumn Robertson were helpful, detailed and great at communicating. Thanks so much

Matthew · 22 October 2024

★★★★★ 5/5

Trustpilot

Robyn Murdie is a Star!

I recently had the pleasure of working with Robyn as my real estate agent while being shortlisted for a property in the Meadows. Although the tenancy negotiations ultimately fell through, Robyn's dedication and exceptional customer service stood out. Despite not being obligated to, she tirelessly went back and forth between the landlord and me, trying to make things work. I've never encountered such outstanding service in the real estate industry before. DJ Alexander is truly fortunate to have an employee like Robyn on their team.

Shoaib · 2 September 2024

★★★★★ 5/5

Google

Excellent service. Natalie was always very quick to respond to any query I had. Collection of keys was easy. Natalie also replied promptly to my concerns around items of furniture not being replaced as agreed prior to collecting keys. I trust that Natalie will resolve this matter and has given me time scales of when this will be carried out.PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 14 June 2022