Trusted Agent profile · Aberdeen
★★★★★
1,926 reviews across 2 platforms
Neo House Riverside Drive, Aberdeen, AB11 7DG
DJ Alexander's office in Aberdeen, at Neo House Riverside Drive, is rated 4.2 out of 5 across 1,926 reviews on two platforms, including 422 Google reviews rated 3.4.
Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
5/5
TrustpilotMy viewing experience with Ellie was a…
My viewing experience with Ellie was a great one, and she was very helpful and professional from the beginning till this moment of the application process. Everything has been going on smoothly and we hope to have a smooth ride with them. I’ll surely recommend them.
Thank you, Mariam, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotVery professional and helpful
We have been completely delighted with the service provided by DJ Alexander and especially by our point of contact Stephen Lawson. He is pleasant, professional and has a wealth of knowledge which made it all the easier for us to choose DJ Alexander to rent our flat for us. The level of service is all encompassing and they have dealt with us and the new tenants with great communication, a cheerful and completely trustworthy professionalism. There is a whole team, and we really appreciated all their work for us. I highly recommend.
Thanks for the great review. I will make sure to pass this onto Stephen and the team.
5/5
TrustpilotEfficient and responsive
Worked with Elaine Thompson from the Edinburgh office to rent a flat for our son. Elaine was very responsive and efficient, guiding us through the various stages of the process and liaising with the landlord as well as welcoming us to the flat once our application had been successfully processed. Thanks Elaine!
Thank you, Stephen, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotPositive Experience
I had a really positive experience using DJ Alexander to move into my new apartment. They did an amazing job. A special thanks to Aaron Gove who was my main contact. Thanks for always quickly replying to any questions I asked.
Thank you, Nasira, for this excellent review. We will pass this onto Aaron and the Team.
5/5
TrustpilotHaven’t move in to my new property but…
Haven’t move in to my new property but the process was really simple. I have secured my new place in less than a week. Many thanks to Chloe Mitchell, she has been very accommodating and her willingness to assist applicant is top notch.
Thank you, Diona, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotWe had issue with our electric shower
We had issue with our electric shower. I recieved prompt response with regards to my issue. Our issue was resolved in good amount of time and recieved regular updates during the process. Thanks to Property relationship Manager Ben Nicholoson for all the support and guidance.
Thank you, Ketaki, for this excellent review. We will pass this onto Ben and the Team.
5/5
TrustpilotOur letting agent
Our letting agent, Ellie McVitie was early to the showing and allowed me to view the property a wee while earlier. She also walked us through the application process and discussed any repairs that were necessary and answered all our questions. Truly made the whole process a lot easier.
Thank you, Douglas, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotKelsey Mclachlan was super helpful
Kelsey Mclachlan was super helpful, was happy to answer any and all queries and made the process super smooth!
4/5
TrustpilotVery helpful communication from Anna…
Very helpful communication from Anna Scott relating to a tenant’s check out and transfer of monies owed.
Thank you, Malcolm, for this excellent review. We will pass this onto Anna and the Team.
1/5
GoogleAVOID AVOID AVOID!!!! Moved in to a property on Holburn Street in September 2020. Moved out in January 2024. For 4 years we lived with damp, broken utilities. Boiler packed in three times before landlord finally replaced. Two times happened in January and we were left without heating and hot water for a total of 28 days. 14 days each time. Boilers was pumping out such high levels of Carbon Monoxide the engineer said we were very VERY lucky. When Stonehouse Lettings transitioned to DJ Alexander my property manager Mia Brechin told me they had no prior knowledge of any issue with the property..... Why would this information not be passed over? Crazy.. We had a broken tap in the kitchen, element gone in oven, grill didn't work. Washing machine broke near the end of our tenancy. Boiler packed in three times. The worst part is that we had a leak in our front window for the entire 4 years we lived. Not once was it ever looked at or an attempt to be fixed. Shawdy worksman covering up damp with clear silicone before we moved in. Check the pictures I have uploaded. 4 years we lived with this. Every time it would rain the living room window would leak from above and we would constantly have to put towels down to catch the drip. Informed the landlord early days into the tenancy and his advice was "there should be an orange bucket in the flat". I always spoke to the landlord with much respect and I had it all thrown back in my face. Best of it is. We chose the reposit option as we moved in during covid time. Now.... 6months later after moving out of the property. Reposit are chasing me for over £900 in repairs.. Once i was informed that DJ alexander had no prior knowledge of any issues going on with the property I uploaded every single issue through their FixFlo maintenance portal well before I moved out. Now they're chasing me for the money for all the repairs when nothing was ever fixed. Boiler was eventually replaced and extractor fan in the bathroom was replaced... That was it... In 4 years of living there the only things to be fixed and replaced were the boiler and an extractor fan. Avoid this agency like the plague. They're crooks, scammers and don't actually know how to do their job. I don't actually understand what any of them get paid for. I ended up liaising between the landlord and the letting agency. As if they had no communication what so ever. Mental. AVOID AVOID AVOID!!!!
5/5
TrustpilotI highly recommend DJ Alexander to…
I highly recommend DJ Alexander to anyone looking for a letting agent. From the moment we contacted them in relation to a property we viewed, they were professional, helpful, and responsive. They made the lease process smooth and easy, and I felt confident that all relevant documentation would be processed quickly. A big thank you to Natalie and Gill in particular.
Thank you, Philippa, for this great review. We will pass your feedback onto Natalie, Gill and the Team.
5/5
GoogleMy partner and I recently began renting a property from Stonehouse Lettings and we have both been very impressed with the service we have received. All staff members who we have spoken with have been very professional and responsive and made the moving process a lot less stressful. We were originally shown around the property by Gill Annand who was very friendly and more than happy to answer all our questions. I would highly recommend Stonehouse Lettings to anyone looking for a property in Aberdeen.PositiveResponsiveness, Quality, Professionalism, Value
Dear R T, Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our Lettings Team. We really appreciate the lovely words. Kind regards, Customer Care Team
5/5
TrustpilotMy experience (as a landlord) with DJ…
My experience (as a landlord) with DJ Alexander has been very positive. I’d like to thank the whole team (Nikki, Laura, Kirsten, Neill, Giulia, Natalie, Elliot and others who I apologise in advance for omitting) for helping me find tenants so quickly. I’d also like to give a special thanks to Stephen Lawson who helped me before I even had a property to let. If you do choose to go with DJ Alexander, you can expect quick and professional responses from a friendly and dedicated staff.
Hi, thanks for the feedback and I am glad the whole team have been able to provide you with this service. I will make sure I pass this onto the team.
4/5
TrustpilotHousing crisis
During the current housing crisis Asif was helpful by discussing the rental market with me. This information helped me to secure a property in an extremely difficult market. During the current rental market Asif and his knowledge were key to renting with DJ Alexander. Gill has been very efficient on getting back it emails and handing all queries very well.
Thank you, Jaci, for this great review. We will pass this onto Asif, Gill, and the Team.
5/5
TrustpilotOnce Again 5* for DJ Alexander
My daughter had to move home due to problems with neighbours. She was currently in a DJ Alexander property and Peter Thompson was fantastic in securing her another property basically 2 minutes round the road from where she was. Laura MacTaggart was amazing as well. We were so stressed out but the team at DJ Alexander were fantastic as per usual. If you are looking for a property to let, look no further than DJ Alexander 5* service constantly!!
Hi Suzy, thanks for taking the time to leave this great feedback. We really value you as a customer and we are always happy to help where we can.
5/5
TrustpilotReally impressed with the communication…
Really impressed with the communication from Gemma at DJ's. Been a massive help to me and the tenants.
Thank you, Ron, for this excellent review. We will pass this onto Gemma and the Team.
5/5
TrustpilotAmazing Agents!
My girlfriend and I had an outstanding experience when finding a propertyto rent in Edinburgh through D.J. Alexander - the team there were always quick to respond to our questions and remarkably helpful. When the first property we had hoped to move in to didn't work out, the team at D.J. Alexander were able to find us another amazing flat within the same price range, for the same move in date, AND that we actually preferred to the original! All within an hour of the first property falling through.I'd like to specifically mention and thank Laura Mctaggart, Natalie Cotton, and Chloe Alexander for their highly professional and friendly service - they really went above and beyond to make sure that we got a property we were happy with.We will definitely use D.J. Alexander again, and we would not hesitate to reccomend them!
Hi, thanks for the great review and taking the time to post it online. We are glad to help you through the whole process and I will make sure I pass this on to everyone that you have mentioned.
5/5
TrustpilotRecently sold my property with these…
Recently sold my property with these guys. From start to finish I couldn’t fault them. They made the entire process incredibly stress free! A massive shout out to Yasser, Abby and James who assisted me through the process. 10 out of 10!
Thank you, Kyle, for this excellent review. We will pass this onto Yasser, Abby, James and the Team.
5/5
TrustpilotRecently moved into our new home
Recently moved into our new home, we were assisted by Scott McKee. Scott was super helpful during the whole moving process and even after. He's friendly and easy to talk to, which made everything way more straightforward and made a great memorable experience, would definitely recommend!
5/5
TrustpilotI’ve been with DJ Alexander for just…
I’ve been with DJ Alexander for just over 2 years and have been very happy with their services.Special mention to Natalia Piekarska who carried out a routine inspection yesterday.Not only did she keep me informed of her time of arrival, she was very professional and helpful with a prompt follow up.Much appreciated and thank you, Natalia.
Thank you, Molly, for this excellent review. We will pass this onto Natalia and the Team.
5/5
Trustpilotgreat staff
Been with DJ Alexander for two years. Dora has been very good and quick with dealing with issues reported there have been a few difficult ones as the building is getting old) and is great at keeping us up to date and in the loop.
Thank you, Kane, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotEasy and straightforward
Leigh Daniel has been very helpful, with timely responses to my emails and queries. I was unable to reach their office in time to pick up my new keys however, provisions were made to ensure safe key collection using a lockbox outside their office.
Thank you, Yusef, for this excellent review. We will pass this onto Leigh and the Team.
5/5
TrustpilotHave just taken out a let with you and…
Have just taken out a let with you and have dealt with Carol Clark during the process. What an asset to your team she is, we are making a huge relocation and are anxious people and Carol has been amazing, super communicative, professional and contactable.. nothing was too much trouble and her assistance has helped us on our first stepping stone in our new journey. Thanks Carol you’re a star!
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotMy experience was smooth and less…
My experience was smooth and less stressful. The agent I met when I went for viewing Caitlin was super friendly and nice, even my application was nice and easy thanks to Gill the application officer. They take you through your new home process with zeal and patience. Overall, I’m happy to have found DJ Alexander, they are simply the best.
Thank you for this great review. We will pass your feedback onto Caitlin, Gill and the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DJ Alexander's Aberdeen office has 1,926 reviews across two platforms: 422 on Google, 1,504 on Trustpilot (across the whole business).
DJ Alexander Aberdeen is rated 4.2 out of 5 across all 1,926 reviews, and 3.4 out of 5 on Google from 422 reviews.
DJ Alexander Aberdeen, Neo House Riverside Drive, Aberdeen, AB11 7DG.
