DJ Alexander Aberdeen reviews

★★★★★ 5/5

Google

To say I am happy is an understatement! I recently have moved into a property with Stonehouse and having moved to a new city I obviously was cautious in where to look and how to enquire on properties. Stonehouse constantly kept me in the loop, took a matter of days from enquiring to moving in, and everything was completed by Stonehouse with ease. the most impressive thing from the whole experience is the properties condition as I moved in without viewing due to work commitments and I must commend Katie Hutcheon particularly as the property was 5 star condition. I am so happy and could not recommend Stonehouse enough. Thanks again everyone!!!PositiveResponsiveness, Quality, Professionalism, Value

Warren · 14 June 2022

★★★★★ 1/5

Google

Jan 2022 - Not only unprofessional though detached from reality! As a prospective landlord I was not impressed with the condescending member of staff who contacted me following my query to the Stonehouse website. Over confident to the point of being blatantly rude this member of staff laughed (loudly) at my responses when I advised that "I just wished to cover my costs" and when I advised that (for us), it had worked well in having a friend renting our flat on a long term basis. This member of staff also advised that "the price of oil in Aberdeen was going up" - Anybody who has remotely followed the Aberdeen flat market will note that in recent times, it is the empty Universities that have had a knock on effect to the flat sales/rentals in Aberdeen. Not only the oil price. As a Guarantor to a current tenant of Stonehouse, I ended the call having very little confidence in this company.NegativeProfessionalism

C · 14 June 2022

★★★★★ 5/5

Google

I have just rented a property through Stonehouse Lettings in Aberdeen and my experience has been extraordinary. Especially in this difficult times (thanks to covid) and with all the restrictions for traveling around the country Gill Annand made everything easy and simple. She always thought about our needs,worked tirelessly and managed to find an ideal place for us to live. I am very grateful to her and all the staff from Stonehouse Lettings, who have been extra helpful, approachable and kind. Thank you so much! You made my life easier and definitely better. All the best!!!PositiveResponsiveness, Quality, Professionalism

Carmela · 14 June 2022

★★★★★ 5/5

Google

I'm new to the rental market and sought out a few letting agents prior to making a decision. I had an initial call with Natalie, and after contacting a few other agents, I made my decision to work with Stonehouse, 100% thanks to Natalie - she was by far the most helpful and friendly agent I spoke to out of all the other companies. Following the initial call, Natalie came out to my property and answered my hundreds of questions exceptionally well. She really did her best to reassure me and help a first time landlord through what feels like quite an overwhelming process. I have no doubt that my property is in very safe hands with Stonehouse.

Jodie · 14 June 2022

★★★★★ 5/5

Google

My partner and I recently began renting a property from Stonehouse Lettings and we have both been very impressed with the service we have received. All staff members who we have spoken with have been very professional and responsive and made the moving process a lot less stressful. We were originally shown around the property by Gill Annand who was very friendly and more than happy to answer all our questions. I would highly recommend Stonehouse Lettings to anyone looking for a property in Aberdeen.PositiveResponsiveness, Quality, Professionalism, Value

R · 14 June 2022

★★★★★ 4/5

Google

My experience of 2 years of tenancy with Stonehouse Lettings was overall positive. Ross Kane was an excellent property manager dealing with the issues we had during our tenancy. End of tenancy was good and smooth and we got our deposit with no extra charges . The only reason that my review is not a 5 star is for the incident I had regarding my heating which could be handled better and faster, however the delay was mainly from the landlord and not the agency but still could have been better managed.PositiveProfessionalism

I · 14 June 2022

★★★★★ 5/5

Trustpilot

Professional, Friendly and Prompt Service

I have rented my property with DJ Alexander for several years and they have provided exemplary service. When tenants move out they are highly efficient at securing new tenants and ensuring the property is up to an excellent standard. In particular Amy Vass and Nathan Eastwood have been brilliant in ensuring this is a smooth and seamless process.

Kathryn · 20 March 2024

★★★★★ 5/5

Trustpilot

Renting a property

Stephanie who showed me round the property was helpful and welcoming and was able to answer all my questions. Laura Mctaggart was then quick to follow up with all required documentation so within a week the tenancy had been approved. Stress free experience and thank you.

Sue · 16 October 2024

★★★★★ 5/5

Trustpilot

Renting Process

Dear DJ Alexander Team,I wanted to express my positive experience with the rental application process (Goodlord). It has been smooth and well-organized. Special thanks to Laura Mctaggart for her exceptional support and quick responses, which made everything much easier.Thank you for the great service!Best regards, Ahmed Alowayef

Ahmed · 30 September 2024

★★★★★ 5/5

Trustpilot

A pleasurable viewing

Hi, it was a pleasure to meet Sara Liu when I went to view a flat.She was extremely friendly and gave me good advice.Finding the right property and moving is very stressful and it just makes it that whole lot better having someone like Sara to guide you through it. Thank you to Sara and a great company. Warm regards. Lin da Gatzke

Linda · 29 November 2023

★★★★★ 5/5

Trustpilot

Great selling experience with Sarah

We sold our property with Sarah and she was brilliant to deal with from start to finish! Sarah was very attentive and knowledgeable, and made everything super easy for us. Our property sold within 4 weeks and we were delighted with the offers we received. Would highly recommend Sarah McIntyre at DJ Alexander, and will definitely use her again in the future!

Marc · 21 December 2023

★★★★★ 5/5

Trustpilot

First time renting with Dj Alexander

First time renting with Dj Alexander. Great communication and clear and consistent description of property. A gent Calumn Robertson was particularly helpful with the application process and the woman (unfortunately I don’t remember her name) that was there on the day of viewing was faultless, answering all my questions without hesitation.

Ross · 11 July 2024

★★★★★ 5/5

Trustpilot

Lovely and great service

Me and my partner would like to say thank you to Caroline Connelly at DJ Alexander based in Byres Road (Glasgow). She helped us to find a new house suitable for our needs, she has been really flexible and helpful and kind with us for everything we needed and everything we asked to her. I really recommend Caroline to everyone :)

Mirko · 27 December 2023

★★★★★ 1/5

Google

I was their contractor for three years "cleaning services". It was the worst experience in my life and work. Invoices for services performed were never paid on time according to the agreement, and several of them are not to this day. Constant requests and stress related to this to pay invoices on time caused the pressure to cause a silent heart attack in me. I am currently recovering, waiting for payment of overdue invoices. Lately, even DJ Aleksander does not reply to my correspondence.

Basia · 13 April 2025

★★★★★ 5/5

Trustpilot

Great agent experience.

Alexandra was excellent help during the initial stages of the letting process; she replied promptly to all queries and facilitated an efficient, easy, and professional property application process. As a renter, the property support team over the phone were also very kind and responsive.

Larina · 29 October 2024

★★★★★ 5/5

Trustpilot

Excellent service from Brandon

The agent Brandon was fabulous in helping us secure our flat! Explained everything very clearly and made us feel extremely positive and welcoming. If we had any concerns Brandon would be the first point of contact to resolve! Well done DJ Alexander great hire!!!

Amber · 25 October 2024

★★★★★ 5/5

Trustpilot

Caroline was great in helping me and my…

Caroline was great in helping me and my partner settle into our new flat in Gartcosh. She was very friendly and ensured we had everything we needed and understood the process throughout. She made what could have been a very stress experience seamless. Can’t thank her enough.

Mairead · 8 September 2024

★★★★★ 5/5

Trustpilot

Natalia Piekarska has been beyond…

Natalia Piekarska has been beyond helpful throughout the application process - great viewing experience and efficient communication. She also helped with negotiating with the landlord when we had to give up the property due to unmatched move-in dates. She's been proactive in reaching out and it was a pleasure to work with her. Many thanks.

Connie · 17 April 2024

★★★★★ 5/5

Trustpilot

Responsive and Quick

Laura McTaggart and Zosia Mlynska made the process very smooth and quick, in less than a week I had viewed the property, been notified I had been successful in my application, had references complete and tenancy agreement signed. Absolutely great work from them both and couldn’t have asked for a better experience.

Cameron · 12 June 2024

★★★★★ 5/5

Trustpilot

Thanks to Ramya,the property relations…

Thanks to Ramya,the property relations manager .She sorted my vegetation problem on my window exterior,which was causing lot of mess for long time, with her smart and kind support.I appreciate her approach to solve the issue very brilliantly by interacting with various people involved.well done Ramya.

Bkp · 19 September 2024

★★★★★ 5/5

Trustpilot

Booked a viewing for a property and the…

Booked a viewing for a property and the property manager at the viewing was Gemma-Louise. She patiently answered all my questions and understood my concerns. Since I am already a tenant with DJ Alexander looking for a bigger property, Gemma-Louise offered to assist with securing a property if I find anything of interest on the website. Thank you Gemma-Louise!

Charmaine · 19 January 2024

★★★★★ 5/5

Trustpilot

Great application process

Gill and the team at DJ Alexander made sure that our application process for our flat was super swift and straightforward. They were very helpful, with a process that is normally quite stressful which made the experience very pleasant, which we are grateful for.

T · 15 October 2024

★★★★★ 5/5

Trustpilot

Wonderful service from Jessica in the…

Wonderful service from Jessica in the Aberdeen office. She has always been quick to respond to any of my queries/requests.

Hilary · 9 September 2026

★★★★★ 5/5

Trustpilot

Landlord experience

As a landlord I dealt with DJ Alexander for many years and always found them polite, friendly, experienced and extremely helpful. I would particularly like to thank Ilona Malkova and very especially, Jill Pirie for all the advice and help over the years.

Murdo · 29 October 2024