Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
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5/5
GoogleCould not fault APL as a (soon to be) renter. Been trying to rent a property for months and had no luck, every property I went to view was off the market like that! Since then I had a few viewings with APL and they have been very helpful. Daniel Evans showed me around the most recent one and gave me advice to put in an offer straight away if I want the property so I did and he got back to me almost instantly saying that the landlord had accepted my offer! Thanks so much for your helpπ
Astrid Β· 10 June 2023
Agent replied Β· 10 June 2024
Astrid
Thanks for taking time to give us a nice 5* review. I will let Daniel know you were happy with his advice.
Kind Regards
David lamb
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1/5
GoogleI've had a problem with my downstairs neighbour who rents from APL and they do nothing. The noise coming up from that flat is unbelievable all because they ripped out the carpets and left it bear wooden flooring. Downstairs neighbour lets their kids jump and bang about all hours (day and night). ALP just brush it off and say it's not their problem. Unfortunately I just just have to wonder about my house listening to a what sounds like a constant war. It feels like it anyway as my whole flat shakes.
Last Β· 10 June 2023
Agent replied Β· 10 June 2024
I'm really sorry you are having problems with your neighbours. Im not sure who you have communicated with from our office, but we take Anti Social behaviour very serious so you should have had assistance. We can contact the neighbour and ask them to be more considerate and mindful that their noise is disturbing you, however for us to take action to remove them if things don't settle, we would need support from the Anti Social Behaviour team at Aberdeen City Council. Please email me direct on dlamb@a-p-l.co.uk with your address and details of the flat we rent out and ill look into it for you.
Thanks
David Lamb
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1/5
GoogleThe positive reviews are from people 'moving in'. Wait until you try and move out...
As others have commented - they will try to charge you through the roof for professional cleaning even if you work hard to clean the place before leaving. They can take up to two months to return your deposit and have tried to deduct money for damages done by previous tenants. (luckily I had documented evidence).
The place was a mess when I moved in - I reported phlegm spat on a wall, a blood stained mattress and tons of old kitchen equipment which filled every cupboard and kitchen drawer.
Anybody moving out - make sure you request your deposit back through the holding agency yourself - as soon as you move out. Don't follow the agency's guidance to 'wait for them to settle everything and then you'll get an email'.
Themrdun Β· 10 June 2023
Agent replied Β· 10 June 2024
Mr Dun
I'm Really sorry you feel we haven't looked after you during your exit from one of our properties. I've tried to locate you on our system but with the information in your google name, I'm struggling. Please can you email me on dlamb@a-p-l.co.uk so i can look at the file and try and help.
Thanks
David Lamb
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2/5
GoogleYou will get charge a lot when you move out and nonsense charge such as cleaning even you clean it properly they just wanna cut their cost of cleaning and charge you.
you have limit time line to pay deposits and everything but when you request them to return your deposit they have 2 months to hold it and they took at least 1 month until they process their internal account.
When I move in the place is not clean, a bunch of garbage bag that full of dirty stuff but still want to charge me for cleaning after I move out.
Staff not really care and not helpful. I would not recommend this agent.
Juin Β· 10 June 2023
Agent replied Β· 10 June 2024
I'm sorry you feel you didn't have a good experience with APL. I've looked for you on the system but its not recognising your Google username, so if you don't mind emailing me the details of the property you stayed in to dlamb@a-p-l.co.uk i will take a look at the file.
Thanks
David Lamb
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5/5
GoogleOn the 20th of December, I had a viewing with Daniel Evans. He was really nice and seemed to be a kind person as well as a great professional. He came on time, showed me around the property, gave me all the information I needed and was very polite. When I expressed my interest for the property, he got back to me the quickest he could. I would choose to work with him again if I needed viewings for properties.
Alexia Β· 10 June 2023
Agent replied Β· 10 June 2024
Alexia
Thanks for the kind words and good to see that Daniel is giving a 1st class service to clients. I will pass on the comments.
Regards
David Lamb
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5/5
GoogleThe agents are calm and patient and really want to help you get a good place.
They give the best advise when you need it.
Jamie found me looking for the venue like I was lost since my phone battery ran out and I could not contact him.
I was not even sure of the address anymore.
I was some distance away from the apartment, having roamed the area, but he realized I could be looking for the place and came to ask.
Eseose Β· 10 June 2023
Agent replied Β· 10 June 2024
Eseose
Thanks for giving us a 5 * review and taking the time to send nice comments on Jamie; ill pass this on.
Regards
David Lamb
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5/5
GoogleVery informative, kind & welcoming. Lovely view of flat, many thanks Rachel Thomson
Rachel Β· 28 July 2024
Agent replied Β· 25 August 2024
Rachel, thanks for the kind words and 5* review
Regards
David
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5/5
GoogleI received the loveliest professional guidance from APL when applying for a property and regarding relevant correspondence. I was assisted by agent Maria Castaneda who answered all of my questions with ease. Would highly recommend to anyone for a seamless service. Thanks again.
Jenna Β· 14 April 2025
Agent replied Β· 14 April 2026
Thanks for the 5* review and the kind words on Maria, ill pass this on to her
Regards
David
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5/5
GoogleVery professional and Shout out to Nicola, she is very helpful and thorough.
Chris Β· 26 July 2024
Agent replied Β· 25 August 2024
Chris, Thanks for the 5* review and the kind words on Nicola, ill pass this on to her
Regards
David
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1/5
GoogleMe and my partner have had an awful experience with APL. I would give no stars if I could, we spent a whole day cleaning the flat before leaving and they charged us for 8 hours of professional cleaning, they docked us Β£214 from the deposit. They sent us a document containing images of damage to the flat which was made from previous tenants, they made us pay for a light bulb that was already broken when we moved in. There is 12 pages of "damages" which is such utter nonsense, what do they expect me to do polish the shower drain? Also the head board was stuck on using duct tape by a previous tenant, which we had to pay for as they docked money from the deposit. The hoover provided in the flat barely worked so it was difficult to clean.
When we got the flat initially, we were only given keys, no one came with us to show us how to use the boiler, we didn't even know where the second meter was due to this. Also, beware as they had Bulb as an energy provider which is very expensive. We had freezing cold showers for 9 months due to boilers issues which I reported and they ignored.
Trust me, save yourself some money and hassle, DO NOT RENT FROM APL. I wish I read the reviews before renting from them.NegativeResponsiveness, Quality, Professionalism, Value
Oshadhie Β· 10 June 2021
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1/5
GoogleDo not use this agency under any circumstances. They will take your money and run.
I lived in one of thier flats as a student. When something broke down they would take far too long to fix it meaning I had to spend several weeks without a working.oven . After the tenancy was over they took around 75% of my deposit and justified this by holding me responsible for the damage caused by a past tenant, I challenged it and got most of it back in the end but that process took several months. They also would not let me see that falt be inspected by the "inventor" unless I paid 10% of the rent for the privilege which I did not.
Prevention is better than the cure so this organisation is best avoided.
D Β· 10 June 2021
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5/5
GoogleNoirin was very professional and took time to explain and walk me through the property. Really enjoyed the the tour.
Robert Β· 11 March 2024
Agent replied Β· 10 June 2024
Robert
That's great that Noirin was very professional and took time to explain everything, thanks for the review.
Regards
David Lamb
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5/5
GoogleNoirin is an amazing Letting Agent. We had a great viewing appointment.
Ariole Β· 4 August 2024
Agent replied Β· 25 August 2024
Thanks for the 5* review and the kind words on Noirin, ill pass this on to her
Regards
David
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5/5
GoogleDaniel was fantastic,
He went out of his way to make viewings work for us and was also on the lookout for somewhere that suited all of our needs.
10/10 service
Andrew Β· 10 June 2023
Agent replied Β· 10 June 2024
Thanks Andrew, ill pass on the kind words to Daniel
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5/5
GoogleDaniel was professional, communicative, and overall pleasant. I was able to view multiple apartments and find a permanent home within a week thanks to him. Would definitely recommend Aberdeen Property Leasing.
M Β· 10 June 2023
Agent replied Β· 10 June 2024
Thanks for the review, Iβll pass this on to Daniel
Regards
David lamb
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1/5
GoogleTried to contact them all the numbers are out of service and not responsible agents!!!!!!!
MELVIN Β· 11 September 2026
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5/5
GoogleGreat service. Had some questions. Was able to phone the landlord then and there and get all questions answered on the spot. Daniel was fantastic and very helpful
Rich Β· 14 August 2023
Agent replied Β· 10 June 2024
Thanks for the 5 *review and kind words on Daniel, ill pass this on to him.
Regards
David Lamb
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5/5
GoogleDaniel was very helpful nothing was too much to ask of him any questions I had were answered as quickly as he could I couldnβt have asked for more.
William Β· 10 June 2023
Agent replied Β· 10 June 2024
William
Thanks for the 5* review, ill pass this onto Daniel so he is aware his service has been appreciated.
Regards
David Lamb
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4/5
GoogleGood letting agency, always responds promptly to issues. Jamie has been very helpful when I got in contact recently.
Libby Β· 10 February 2024
Agent replied Β· 10 June 2024
Libby
Thanks for the 5* review, ill pass on the kind words to Jamie
Kind Regards
David Lamb
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5/5
GoogleNoirin was our viewing agent. She was very kind and professional. She told us everything about the property without asking and answered all our extra questions. We always appreciate people who are passionate about their jobs, and she was one of them! Excellent!PositiveResponsiveness, Quality, Professionalism
Kristiyan Β· 10 June 2021
Agent replied Β· 10 June 2024
Kristiyan, Thanks for the kind words, ill pass them on to Noirin.
Regards
David Lamb
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5/5
GoogleNoirin was a great help! I was new to Aberdeen and she helped me in finding the right area for me and my family to move to.
Sharjeel Β· 15 July 2023
Agent replied Β· 10 June 2024
Sharjeel
Thanks for the 5* review and kind words on Noirin
Regards
David Lamb
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5/5
GoogleRachael answered all my queries and I feel satisfied
Ayooluwa Β· 14 February 2026
Agent replied Β· 14 April 2026
Thanks for the 5* review and the kind words on Rachel, ill pass this on to her
Regards
David
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5/5
GoogleBeen very helpful assisting me and getting me moved into my new flat. They all get issued sorted quickly and Liam has been especially helpful recently. Thanks everyone!
Michael Β· 10 June 2023
Agent replied Β· 10 June 2024
Michael
Thanks for the 5* review and the kind words on Liam; ill pass this on to him.
Thanks
David Lamb
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5/5
GoogleMy experience with Aberdeen Property Leasing has been faultless.
Very professional with very friendly people that help you find the right property, Liam, Daniel and Emily were exceptional.
Kaemdee Β· 10 June 2023
Agent replied Β· 10 June 2024
Kevin
Thanks for the 5* review, delighted to hear that Liam, Daniel and Emily were all exceptional. Thanks for taking the time to review the service
Regards
David Lamb
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.