1/5
GoogleCan't get through to anybody as it options are that many you can't remember the first one with the time you hear the last one if that makes any sense
Trusted Agent profile · 25 Cochrane Street Glasgow
Lowther Homes 25 Cochrane Street Glasgow reviews
★★★★★
223 reviews across 2 platforms
?????Wheatley House, 25 Cochrane Street Glasgow, G1 1HL
Lowther Homes's office in 25 Cochrane Street Glasgow, at ?????Wheatley House, is rated 1.8 out of 5 across 223 reviews on two platforms, including 142 Google reviews rated 2.2.
Reviews
Every review we hold for the 25 Cochrane Street Glasgow office, from every platform, shown as written. First names only.
Google1/5
TrustpilotIf I could give zero stars, I would!
I live in a development of 4 owner occupier blocks and 2 Lowther blocks. Most of the tenants are great, but just about every time a tenant moves in or out, we end up with fly-tipping of rubbish & furniture.
1/5
TrustpilotThis has to be one of the worst…
This has to be one of the worst companies I have ever dealt with.Customer service is non existent. Emails never responded to.We applied for a property with lowther and waited over 2 months to be told we were not eligible due to having an overdraft. This is absolute nonsense. We have never went over our overdraft limit. We have an excellent credit score and earn over the average wage.I raised a dispute over this decision and am still waiting on a response. Dreadful company. Never a manager available to speak to or anyone available to raise a complaint with.
1/5
TrustpilotI am in contact with the Property…
I am in contact with the Property Factor Registration office about your -Code of Conduct for Property Factors-About your shady management, invoicing, over charging and double charging for the same job adjoined buildings and so on .. better you stop what you are doing. No quotes, no approvals from landlords/ladies it means no payments.
1/5
GoogleThis Wheatley House is sheer incompetence, there workmen are a bunch of lazy incompetence? The jobs are nare
1/5
Trustpilot1 star is too high...
1 star is too high...Absolutely useless factor. They have increased the price of the factor many times and provided zero services through the pandemic. They sent most their staff home while claiming furlough while still charging full factor fee's. Assuming they made a nice fat profit from this. Probably why they only really decided to come back to work once the furlough scheme dried up.They are supposed to "mitigate" between neighbors but refuse to actually do anything other than send out the occasional letter. Half the time they send letters out the day before a due date so by the time the letter arrives its already too late to call in. Most of the staff can be very rude over the phone (if you manage to get through to them) and they seem to have bought over most the factors around Glasgow, creating a monopoly of money hungry lazy uselessness.
1/5
TrustpilotAndrei- I've phoned Lowther on Tuesday 5th…
I've phoned Lowther on Tuesday 5th October in the morning asking for a repair, as our drainage was blocked, and we had human waste coming through our bathroom sink, and shower. I've explained that is clearly a health risk for us and our 2 year old boy. On Wednesday we called again as nobody came. After the 2nd call on Wednesday, we've been told us they just put now our repair as an emergency. How could it not be an emergency repair when you have human waste coming through your sink and shower? It's Thursday 7th October, and nobody came to repair our drain. Not only that, but this is a reaccuring issue. Only in August we had 2 weeks in a row fixed the drain.A few months ago we had a private company do it, and they told us there is a brick and roots blocking the main drainage, and until that is not fixed it can block anytime. In August I've passed that information over the phone. They told me it will be investigated. It clearly hasn't, since we didn't even received an estimate cost of the repair, and it's the 3rd time we have our drain repaired since August
1/5
TrustpilotWe are considering taking this…
We are considering taking this fraudulent company to court. Quoted £4000 for rough casting a 12 foot by 0.5 foot balcony facing ( I could get a private company to rough cast the whole front and back building for £3000. The charged £1600 to repair 1 quarter of the down pipe, they charged £68 for a roof repair ( the repair was laying down plastic tarpaulin to catch the water) << that is not a repair. The repairs are amateurish. Garden maintenance hacked at bushed, chopped us rose bush, partly cut grass, left the cut grass in the garden (I could get a landscaper for half the price) << this is getting cancelled after this year.
1/5
GoogleI asked for a new fob for secured entrance and was told over £50.other housing associations locally, tollcross charge £10.what a rip off
1/5
GoogleWish I could give this place zero stars... They've put their prices up considerably and provided absolutely zero services during lockdown despite still charging full price. Assuming they've had their staff on furlough that us the tax payers will be paying for. So it works out for close to double profit for them while they provide no service. I was told to put buckets down if my roof leaks but they wouldn't be coming out to fix anything. Some of the staff on the phone are incredibly rude and what makes things worse is there is no alternative factors in Glasgow as these guys have bought out most the other factors so they can provide one giant useless expensive service.
1/5
GoogleI will give 0 stars, unfortunately it's not possible. We been renting property from Whentley Group for about 13years. Finally we bought our own flat. …
1/5
TrustpilotThey are utterly useless and have a…
They are utterly useless and have a blatant disregard for safety. They fail to maintain their managed properties, do not respond to emergencies adequately, have little or no concern for the quality of service they provide and are utterly incompetent. If they manage the common areas in a property you are considering buying or renting you would be better off buying a tent and living in the street. At least it would be cleaner and better serviced.
1/5
TrustpilotFake repairs
Fake repairs. Worst company. Desperate to get us switched over but no idea how to go about it. This company will put up scaffolding on your building do no work then charge you for a repair. I know no one did any work as i work grom home and saw no one for a week until they took it all down again. Total criminals. Avoid if you can.
1/5
GoogleThe housing officer incompetent and lacks action and sympathy to help and she actually did thr opposite of help, she empowered the disgusting family above to make my life even more hellish, the GHA is absolutely disgusting in terms of caring towards their tenants and instead they prefer helping temporary accommodation.
1/5
TrustpilotThe worst
If I could give them zero stars I would. They do not send anyone out to fix property until it's too late, then you are left with a damaged flat and they just ignore you. Yes, I know we're currently going through a pandemic which makes services more challenging however issues with Lowther Homes started as soon as they took over my block -- in 2019; before lockdown. It is fair to say that they are a totally incompetent organisation. If you're happy with promised call backs that do not happen, a damaged flat that you are basically left to deal with by yourself, if you want zero communication, a different story every time you call the call centre and are happy about not ever being able to speak to a manager? Then Lowther Homes is the letting agency for you.
1/5
GoogleYesterday homeless were seeing entering our parking downstairs and this is quite intimidating as somebody was taking them there. 1934 5th of July. …
1/5
TrustpilotWhat an absolute disgrace Lowther Homes…
What an absolute disgrace Lowther Homes !
1/5
GoogleSeem to buying over all the factors in Scotland, then just consolidating to a monopoly. In the background providing zero useful services. They stopped all their services during COVID, even the ones that were allowed. They kept charging their customers. I am guessing they just furloughed their staff to make money off UK government but then charged us all the same too. Double the profit and zero culpability. In the meantime my stairwell looks like this.
5/5
GoogleAmazing place to work! I never have to answer phones and I cannot spell so I’m basically the ideal candidate for a customer-facing role!! The website we got the Chief Exec’s 12-yr old nephew to write for booking repairs is basically rubbish for tracking status - but he only wanted a bag of gobstoppers for doing it in his summer holidays. We kept all the money we’d normally spend on a useful customer portal, and spent it all on totally pointless newsletters!! What a wheeze. And now we can put up our factor fees because we are so demonstrably brilliant!! Ps we don’t clean back courts or do common repairs, because uh we cannot get access to the properties we factor because uh that would be too much trouble. Buhbye
1/5
TrustpilotForced to buy my own fridge and freezer due to failure to carry out repair
If I could give this lot no stars I would. I realize we're in the middle of a pandemic which makes provision of property management services more challenging but apparently it's possible for Lowther Homes to carry out gas safety checks while repairs to essential white goods appear to be a different story altogether. When I reported to them that my fridge freezer had broken down almost three weeks ago now, I was told that their repairs contractor would contact me to arrange an appointment. After hearing nothing for a week I phoned a second time and was told the same thing. Nearly three weeks on I've still heard nothing and I have been forced to buy my own separate fridge and freezer as I cannot do without these when I am desperately trying to minimize my trips to my local supermarket where physical distancing is not practised by other customers. I've had some bad experiences with property managing agents over the years but this is by far the worst to date. If I'm able to have an engineer visit my flat to check my boiler and can arrange to remain out of the way in a separate room during that appointment, surely those same arrangements can work for an appointment to repair or replace my fridge freezer? To be left high and dry in such a situation without any attempt to even contact me is completely unacceptable.
1/5
TrustpilotVery unrealable company
Very unrealable company. I reported a heavy leakage in the building. They book an appointment and never turned up. The water is pouring under the building and they do not interested to fix it.
1/5
GoogleᕼOᑌՏIᑎᘜ ᗩՏՏOᑕIᗩTIOᑎ ᖇᑌᑎ ᗷY ՏᑕᗩᗰᗰᗴᖇՏ ᗩᑎᗪ ᒪIᗩᖇՏ ( ᑕᕼᗩᖇᒪᗴᑎᗴ ᕼOY ᕼOᑌՏIᑎᘜ OᖴᖴIᑕᗴᖇ) TᕼᗩT ᘜOᗴՏ TᕼᖇOᑌᘜᕼ ᒪIᖴᗴ TᕼIᑎKIᑎᘜ TᕼᗴIᖇ TᗴᑎᗩᑎTՏ ᗩᖇᗴ ᗰOᖇOᑎՏ. …
2/5
GoogleI believe staff at Wheatley on the front line are trying their best. They should have never taken local services away from customers and sent local staff to the contact centre. The biggest issue that lets Wheatley down is City Building. The repairs service is at a high cost with a low service.
1/5
Trustpilotclose cleaning service
complained in Nov 24 about standard of close cleaning service.Walls.ceilings,staircase windows and two security doors completely ignored.been passed from pillar to post since complaint.
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