Trusted Agent profile · Glasgow
★★★★★
223 reviews across 2 platforms
?????Wheatley House, Glasgow, G1 1HL
Lowther Homes's office in Glasgow, at ?????Wheatley House, is rated 1.8 out of 5 across 223 reviews on two platforms, including 142 Google reviews rated 2.2.
Tell us what you need and we'll put you in touch. Lowther Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
2/5
GoogleI believe staff at Wheatley on the front line are trying their best. They should have never taken local services away from customers and sent local staff to the contact centre. The biggest issue that lets Wheatley down is City Building. The repairs service is at a high cost with a low service.
1/5
GoogleᕼOᑌՏIᑎᘜ ᗩՏՏOᑕIᗩTIOᑎ ᖇᑌᑎ ᗷY ՏᑕᗩᗰᗰᗴᖇՏ ᗩᑎᗪ ᒪIᗩᖇՏ ( ᑕᕼᗩᖇᒪᗴᑎᗴ ᕼOY ᕼOᑌՏIᑎᘜ OᖴᖴIᑕᗴᖇ) TᕼᗩT ᘜOᗴՏ TᕼᖇOᑌᘜᕼ ᒪIᖴᗴ TᕼIᑎKIᑎᘜ TᕼᗴIᖇ TᗴᑎᗩᑎTՏ ᗩᖇᗴ ᗰOᖇOᑎՏ. …
1/5
Trustpilotclose cleaning service
complained in Nov 24 about standard of close cleaning service.Walls.ceilings,staircase windows and two security doors completely ignored.been passed from pillar to post since complaint.
1/5
GoogleWould give a 0 if i could. Genuinely unhelpful and rude customer service who don't care if you get a response, even after several months. Send you random bills for things that have already been fixed and paid for several weeks before, and don't take any disputes seriously. Avoid! Avoid! Avoid! (at all costs)
1/5
TrustpilotAppalling
Appalling, corrupt, useless company. They will take money for services that are not provided and deny providing services in the past that they should be now despite evidence produced to the contrary. Sarcastic, rude staff (not all of them) and frustrating telephone calls means that it takes a long time to resolve issues.
1/5
GoogleOther tenants dogs bark all night and Wheatley group just call it a civil matter and refuse to help. Have to drink myself to sleep most nights and that's after boarding up my bedroom window to keep noise out. I'm not sure what's worse, Wheatley staff or other tenants. Both are a nightmare
1/5
GoogleI attended a customer voice panel at Wheatley House on Thursday 12 October 2023. I wasn't impressed. The lack of ownership re important and serious issues is appalling. Let's see if they practice what they preach. I have a strong feeling I will be writing to the SPSO.
1/5
TrustpilotWorst factor company I have ever…
Worst factor company I have ever experienced do nothing and charge a premium
1/5
GoogleWorst company I have ever dealt with
1/5
GoogleThese are photos of sandihills flats. This is how much Wheatley care about their customers. DISAPPOINTED
1/5
GoogleA corrupt organisation utter shambles the way they treat there tennents now Housing officers on power trips a absolute mess from top to bottom
1/5
GoogleA corrupt organisation utter shambles the way they treat there tennents now Housing officers on power trips a absolute mess from top to bottom
1/5
TrustpilotI agree 1 star is too high
I agree 1 star is too high. This lot are cunning. They send out a survey form for each repair but never include a return envelope or provide an address that the (invariably negative) feedback can be sent to. They sport many customer service award logos on their website but never (EVER) return calls. I really do think this company deserves a deep investigation.
1/5
GoogleIncredibly rude and not very competent. No cleaning takes place and they never check the cleaners or handymen that come in to do work. All work is done below standard since they charge a very pricey fee.
1/5
GoogleAwful communication! Unjustified expenses based on poor quality of work delivered…
1/5
TrustpilotAgree 1 star is too generous
Agree 1 star is too generous. Their system stinks. Emails ignored, phone calls ignored, requests to call back ignored, resorted to personal visit to their huge office. Told no one works there. Directors, management, complaints team, contact staff all at home. Repair still outstanding 4 months later. Absolute joke of a public organisation.
1/5
GoogleThe worst, This housing association only claims to provide services and does not have an office to respond, nor do they offer customer service, they only take money. I am one of the tenants so I don’t recommend this to anyone.
1/5
TrustpilotHow can these landlord continue to rip…
How can these landlord continue to rip us off
1/5
Google2 x vans racing down Maryhill Rd on 07.04.2022 CB557 & CB503 [503] being the worst ive seen for a long time, undertaking in a bus lane at goodness knows what speed. Hope they are fitted with trackers - have a look someone before they kill someone or themselves. Great advert for the' group'
1/5
GoogleTerrible. No help this is sandihills flat
1/5
TrustpilotWorst customer service you can imagine…
Worst customer service you can possibly imagine. Initially excused due to the pandemic but appears that that was just a ruse, as their service hasn't improved but got worse recently. Currently trying to get the requisite two-thirds of occupiers to agree to cancel our factor with them and move to a better company. AVOID
1/5
TrustpilotIncreased rent by more than the…
Increased rent by more than the national average during a pandemic , reduced services , government grant paid for a new build community ..lowther taking increased rents and not doing repairs or close cleaning . When you do eventually speak to someone they are not informed are rude or blame the pandemic for anything they won’t do..atrocious
5/5
GoogleMy friend was locked out of his house and they sent a joiner out to fix his door within the hour, he had to use my phone for lack of phone but impeccable service as far as I could tell
1/5
GoogleMy time spent with this mob has been nothing short of a nightmare. Impossible to get in touch with (even before Covid) and they leave you to get on with a damaged flat without any support. I've had a flooded bathroom for 3 months now and they couldn't give less of a toss if they tried.NegativeProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Lowther Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
