Trusted Agent profile · Glasgow
★★★★★
223 reviews across 2 platforms
?????Wheatley House, Glasgow, G1 1HL
Lowther Homes's office in Glasgow, at ?????Wheatley House, is rated 1.8 out of 5 across 223 reviews on two platforms, including 142 Google reviews rated 2.2.
Tell us what you need and we'll put you in touch. Lowther Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
1/5
GoogleThey do not fulfill their duties at all, they only take money. I am officially disabled, and the housing company refuses to change my housing, which is supposed to be for disabled people, and I have to go down from the 11th floor with my …
1/5
GoogleMy neighbour upstairs was an old man. His evil daughter moved in May 2022 and abused him up him until his death under the pretence of caring for him, despite having a home of her own in Knightswood/Temple. Her antisocial behaviour was also outrageous. Her dog barking non stop from 5am. Her threatening behaviour and her nastiness was a disgrace. Even turned our water supply off for 4 days with no warning. Turned to Wheatley Group for help. They didn't give a damn about my old neighbour or me and my family. As the home upstairs is owner occupied was their excuse. They had an obligation to support me as their tenant but failed us and failed to report an old man being abused. They had a duty of care and neglected us by failing to act. The same goes for the Police and the council, who failed us too. I informed them and they didn't even take a statement, advising me to get an non-harassment order. The ICO, because of intrusive zoom camera, with no signage which has a speaker above my window. There as a result of an inheritance dispute, between 6 siblings. The house of course, a prize asset after pretending to care. The siblings are aware of the abuse and failed to have their evil sister prosecuted, despite me offering to help. We have suffered on-going harassment from the evil daughter and her 2 daughters. All in it together. No help from anyone. I will include the neighbours on the street. Many been here decades, they have no morals. They knew what was happening and how much we were suffering and turned a blind eye. They greet this nasty woman they've known for decades as if she's done no wrong. Cliquey behaviour, as expected. I'm not even surprised by what has happened. We live in a world with fake people with no morals. I even offered the story to the Sun Newspaper. Too complicated, apparently. If anyone with a platform wants the story it's yours. I don't even want paid. It's the scandal that counts. Authorities are a disgrace. Shame on you all.
1/5
Googleutterly pathetic, multiple times me and my father have been flooded, told it wasn't the folk up stairs despite the fact when informed one of the previous tenants (after arguing it wasn't them) went into their house and turned the overflowing bath off, instead was told that it's the seals or pipes, still happening so just goes to show they're either refusing to say anything to the people upstairs or refusing to apply repairs. not only that, during the early days of the pandemic the front door into the building was taken off and left in the back, then refitted back on months later. During a time when social distancing was supposed to be a thing, yet anyone was free to come and go as they pleased, and the fact there were children staying in the apartment building so their safety wasn't considered. Wheatley group is an absolutely pathetic company and all the staff working with them should be fired, anyone who is actually capable of doing their job decently would be better suited finding employment elsewhere. and anyone considering a home with them really should think otherwise. 03/07/2023 Contacted them on behalf of my father as neighbours were being too loud past 22:30, housing officer eventually got in contact with my father only to dismiss everything said, housing officer carol who deals with the g33 area clearly has some form of bias and plays favourites with tenents, utterly pathetic, this company is clearly rotten to the core if they can allow someone like her to continue working there.
1/5
GoogleComplete shambles of a company. They bill you for works done in a close with absolutely no evidence then pass the bill to a collection agency if you dispute or question their rediculous unsupported bills! Its an intimidating and threatening extortion racket! Utterly corrupt!
1/5
GoogleI have been a tenant of DGHP for ten year's and they changed name to Wheatley Group South. Over the past ten year's life has been hell under DGHP/Wheatley there has to be an official investigation by HM Customs and Excise, and Inland …
1/5
TrustpilotWould give zero rating if I could…
Would give zero rating if I could disgusting management team charge for back court maintence that never gets done received our building insurance it’s doubled in price contacted them don’t give a dam we can’t cancel cos it’s a tenement building repairs that get done over charge horrible company just rob you of you’re hard earned money don’t ever touch this company there not interested in you
1/5
GoogleBeen waiting for now 12 days to get my shower fixed for my 58 year old mother with multiple sclerosis and to be told no by the housing officer because their to lazy to do their jobs and fix a simple shower and I'll be leaving a review everyday until something has been done, I have also contacted the local mp regarding the situation and still the housing officer refuses to do his job, terrible the way they treat the disabled absolutely disgusting
1/5
GoogleDisgraceful landlord. 3 years of Anti social complaints, 2 Assaults 2nd serious. THEY still will NOT move those responsible but instead prefer if I move. They do NOT deal with Complaints serious, they send "Warmings". What does it take before they actually sit up & Pay attention ? Certainly do NOT look after tenants , any thing that needs work done they clearly ignore ! Update November 2022 After moving this bunch of monkey's from Charles St have rehomed those Responsible for assaulting me close to my new address!! On contacting J.Pettigrew senior manager he was beyond helpful. I was advised to call police/ request to be rehomed!! This lot DO NOT take assaults/ tenant well being in to consideration Pettigrew as senior management should have stopped those being moved close to me. He should be fired immediately! I am utterly angry with Charles Street how HO / management treat customers. Sooner newspaper's look into this lot the better!!!
1/5
GoogleIn my first property, I had the rood leak and break my laptop, I had bedbugs, and I had black mould. Eventually after a year of arguing, they agreed to move me to a new property. I was left homeless for four months before they agreed to house me temporarily for two weeks. I was shown a property above a youth hostel with a smashed window, and turned it down due to clear signs of antisocial behavior. I was shown another property with high ceilings, large gaps in the floor boards, found a rusty razorblade on the floor, nails protruding from the floorboards... I was told if I didn't accept this property I wouldn't be shown another one. After 9 months, they failed to connect the drainage pipe for the washing machine, or help in any regard with the "Battery fail" in the gas meter. I've had four housing officers, three since moving into my new property. I am a vulnerable person and the state I've been left in is despicable. I've lost property, money, friends, family, mental health, physical health, and autonomy. I can't eat because I can't do dishes. I can't go out because I can't wash my clothes. I can't go for a job interview because I smell. I have become a prisoner in my own property. Dunedin Can'tless and Whedon't Care Group literally profit off of the mistreatment of the homeless, vulnerable, and mentally unwell. They go home at night and put food on the table, heat their homes, and sleep soundly with the money I desperately need to try to fix my own issues. All I can say is f*** all of you disgusting, abusive, fake-nice, criminal scumbags. I was healthier when I was homeless. You have repeatedly broken the part of the contract that says you will conduct repairs to an acceptable standard in an acceptable time frame. You do not provide ongoing support for people to stand on their own two feet. You are liars and thieves.
1/5
GoogleSub standard windows JNJ maintence contractor came out once Said windows open and close no draughts pay my invoice. Tenant who,s paying £470 a month rent still complains he's sleeping in a draught after the professions to him windows open and close no draughts JNJ window maintence contractor came out again failed to press bell stood at his front door and walked away ring door bell recorded 16/11/22 The lucky tenant can expect the contractor out on the 10/1/23 lucky me A thought the turn around for repairs was 8 days not one repair this lot have managed with 17 people visiting and a have sudden death sydrome avoid them could,nt manage a dog house advertised in home swappers replaced 8 bottom windows no top ones and replaced boiler no radiators so if your a 3ft midget way a Parker the house will be great
1/5
GoogleComplet disgrace since wheatly has taking over cube housing in my area, you will be left for months to get Amy sort of repair done for you house relating to mold cracks broken doors stuff like that's absolutely shocking reception, cube …
1/5
TrustpilotWould be 0 stars if possible
Would be 0 stars if possible. We need a new roof and seem to be getting no where, been advised they have no time scales and it will be in due course. I’ve called, not once been called back. I’be complained to be advised it’s not upheld, once I sent a section of the code of conduct they must follow showing that my complaint would be upheld I was ignored. I’ve now sought legal advice, but wanted to let anybody it may help know that a Property Factors Code of conduct can be found on the.gov website to let people know where they stand legally with this awful company and how to go about switching
5/5
GoogleConcierges at these buildings are professionals. They deal with everything so efficiently they have to be commended for their graft it is really appreciated. Thank you Allan Buchan
1/5
GoogleI was stuck in a house with broken windows, missing skirting, missing floorboard, missing plaster on walls, insecure door, no heating and the previous tennant Rosslyn Carmichael ripped the gas pipes out and their employees made threatening phone calls . I asked my housing officer Andrew Wilson to install gas pipes and he is not allowed to talk about it. Who in the Wheatley group is running things as all they do is profit from misery.
1/5
GoogleWorst agency in Scotland harras
1/5
GoogleCowboys would be considered more suitable for a job than the people currently running this place. Taken 3 months to arrange a gutter clean (which they should arrange annually as maintenance instead of waiting for it all to get clogged up). Still no further forward. Water ingress into the property causing internal damage because of their repeated delays and no one taking responsibility or doing their job.
1/5
GoogleLack of correspondence staff don't have a clue what there doing housing officers to lazy oh but they want the rent something needs done about this fiasco. Yous got yourself into worse housing association Ever ...
1/5
TrustpilotAwful Lousy Homes not Lowther Homes -
What an absolutely awful organisation. The staff are incredibly rude. No empathy, no flexibility and will hang up the call when you try to get them to commit to something. They are so incompetent when it comes to dealing with your issues. They are doing the factoring for my block of flats. I shall be making a formal complaint to Edinburgh City Council.
1/5
TrustpilotAtrocious factors
This is the most atrocious experience with a service company I've had in the UK, period. They are unable to fix a buzzer for half a year, never call you back when then tell you that they will, took 2 months to process a representation mandate and continue to tell us that "well the buzzer will be updated with the scheduled maintanence" and yet it's been over 6 months with about 30% of flats impacted. Stay far away.
2/5
TrustpilotFor gutter repairs
For gutter repairs, They had charged £800+ altogether from 4 flats after n no. of times follow up and we pay insurance quarterly, and it's around £400+ annually. of course, They don't provide any clean-up services. The insurance is of no use and for each and every repair we have to pay again. Of course, they did the work for the huge money paid in a few months' time and it wasn't bad and has not reoccurred for a year so far. So, I feel it's not a bad choice as after long research, I found that Almost all the other factoring managements are utter rubbish just to grab money for nothing and the issues were reoccurring and our governments are simply ignoring them by not taking action against such looters. Not sure when these things are realized and save taxpayers from these cunning looters.
1/5
GooglePoor quality of work and extremely unresponsive. They over-inflate the expenses, make money over the repair costs and then charge the owners. I wonder how Glasgow City Council still hasn’t caught up their poor practices..
1/5
TrustpilotWell I’m sure there is no need to write…
Well I’m sure there is no need to write a review seen as there’s very little positives on here. Rented a brand new flat of the company and well what an experience I’ve had. No bathroom for 3 and a half months. No help or support in the end had to move out the property and was promised a refund of rent that I had paid when the property was unfit for purpose. Had Anita from the head of complaints on the phone in which had arranged for the refund to take place but as usual lowtherhomes don’t know how to action refunds. Waited around 2 months to receive a partial refund for overpaid rent and still fighting to be refunded for the months they assured me I wouldn’t have to pay as they can’t fix. If your looking for security look no further! With a repair process that you only have to go to the moon and back to have done and if you experience any issues well don’t worry they will end your tenancy the same day to stop them having any backlash. P.s if the company offers a refund it’s probably lies and they’ll just pass the blame about employees.
1/5
TrustpilotPoor at best
Advert on rightmove had information gaps (contact details, closing date) and an error in the deposit amount. Tried to phone to get clarification when filling out their detailed application form and nobody could give me an answer on the missing info/errors found in the advert (letting agents and customer service unable to communicate with one another) . I sent in the application form anyway , which is required to be filled out prior to you viewing the property, unsure if this had any errors . This form contained a lot of sensitive information (bank statement, wage slips , ID photos) , and when it got sent to lowthers , there was no email to say that it has been received or whether it is just floating in the ether . Phoned multiple times to see if this had reached them and whether it was being considered and trying to clarify when the application closing date is / was, again , nobody could tell me. Told multiple times I would be called back by an agent regarding all the above and nothing has reached me . Now sat at a loss. I am confused how applying for a flat can be this cryptic.
1/5
GoogleThey do not take customer service seriously. They don't respond back for months when you ask a query and only respond on the questions that are easy for them to answer. However, they charge some of the most pricey fees for a management company. They offer an awful service.
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Tell us what you need and we'll put you in touch. Lowther Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glasgow.
