Trusted Agent profile · 240-242 Ormeau Road
★★★★★
2,285 reviews across 2 platforms
Somerset House, 240-242 Ormeau Road, BT7 2FZ
Reeds Rains (Ormeau)'s office in 240-242 Ormeau Road, at Somerset House, is rated 3.9 out of 5 across 2,285 reviews on two platforms, including 382 Google reviews rated 4.9.
Every review we hold for the 240-242 Ormeau Road office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat estate agents
Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.
5/5
TrustpilotHonest, reliable and willing to go the extra mile
The team at reeds rain Rhyl were honest and upfront from the outset, always friendly and approachable. Tom and Leah were always on hand to answer our questions and they were always willing to go the extra mile to help. They made the process of buying a house in a completely new area much easier, which is far more than I can say for our own, over priced solicitors! Well done Reeds Rains Rhyl!
5/5
TrustpilotResponded quickly to request for…
Responded quickly to request for information on property and good communication during placing offer.
We're so glad we could provide quick responses and clear communication throughout your offer process. Thank you for sharing your positive experience! Regards, Reeds Rains
5/5
TrustpilotGreat customer service
Great customer service , great staff, pleasure to do business with , highly recommend.
We are so happy to hear you had such a positive experience with our customer service and staff. We truly appreciate your kind words and recommendation! Regards, Reeds Rains
1/5
TrustpilotWorst agency I have come across
I've rented with some bad agencies in the past, but these guys are on another level. Several cases of mistaken identity - had repair jobs turn up at my door stating my name and house number when I hadn't called anyone.Communicated with us over a move date and then a week before tried to claim we hadn't given notice. Nearly last two months rent as a result, which we had to fight for.On moving out they picked on every spec of dust and blamed us for damages that were already there. They lost email communications from us, which led to issues on the moving out period as above.They promised to fix spelling errors in our names on contract, but then refused and stated it's because our official documentation arriving in the country was wrong - still can't believe that one.All in all a terrible experience... Avoid!
Hi Ken,Sorry to read your review - we would like to investigate this further for you. You will receive a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThank you all for all your hard work…
Thank you all for all your hard work you are an amazing team
We are so happy to hear such kind words about our team's hard work. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
Trustpilot4 Willow Grove
We had an outstanding experience with Reed Rains. From our initial consultation, Simon took the time to understand our needs and priorities, making us feel heard and valued. The flow of information was exceptional; we received prompt emails, helpful phone calls, and the online portal provided up-to-date information on viewings and offers. We especially appreciated the regular updates and feedback after each viewing. Kurtis's expert negotiation skills and market knowledge resulted in us achieving our asking price, exceeding our expectations. He is an absolute delight to deal with and a credit to your company, professional, courteous, and friendly throughout the entire process.
We are thrilled to hear about your positive experience with our team. It's wonderful to know that Simon and Kurtis were able to provide you with the exceptional service you deserve. We are proud to have such talented individuals representing our company. Thank you for sharing your feedback; it motivates us to continue providing the highest level of service to all our clients.
5/5
GoogleNaoimh provided an invaluable service, organising the rental of my property seamlessly. She is attentive, easy to contact and kept us up to date with the process while overseeing all that needed to be done under a very tight timeframe! Thank you so much! I highly recommend Naoimh if you are renting a property for the first time.
Thank you Faye for leaving this feedback. Team RR
5/5
TrustpilotBarry was very friendly and…
Barry was very friendly and communicated well throughout the process
5/5
TrustpilotGreat service from the Clevedon Branch
Everything was explained in good detail about the service we'd get, fees, marketing and more before we signed a contract.
5/5
TrustpilotMy property at Leyland is being managed…
My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!
Hello - Thank you so much for taking the time to write a positive review, we're always happy to hear our team in our Chorley branch is providing a great property management service. We will be sure to pass on the good words!Many thanks,Reeds Rains
5/5
TrustpilotGreat experience selling with Reeds…
Great experience selling with Reeds Rains in Stockton. Particularly Andrea and Abbie. Lovely ladies made the process painless!
1/5
TrustpilotCharlotte Wright from Reeds Rains is bad
Charlotte Wright from Reeds Rains in Salford Quays in Greater Manchester is completely bad. She promised several time to take a video for one of my friends, but never does it. This delays a lot for my friend's making decision. When asking her why she promise to take video but always never does, what she says is only sorry. I strongly dont recommend this agent.Reply from Reeds Rains25 minutes agoHi Wong - I am sorry you’ve felt the need to leave a review, we pride ourselves on excellent customer service so this is of course disappointing. I’ve spoken to Charlotte about this matter and she’s advised that you called last week and asked if we could take a video of the property. She told you that she would take a video when she was next there, which was Monday. On Monday one of her viewers made an immediate offer and the landlord subsequently accepted this offer. I would again offer my apologies for how this concluded but would suggest it was beyond our control to an extent. If you would like to see any of the other properties we have we would be more than happy to help.Kind regards,Greg Davies - Senior Branch Manager.I have seen the reply. I am not sure how many people would believe this lie. This not happen once. So please investigate more clearly. Anyway, I would not take this agent any more.
Hi Wong - I am sorry you’ve felt the need to leave a review, we pride ourselves on excellent customer service so this is of course disappointing. I’ve spoken to Charlotte about this matter and she’s advised that you called last week and asked if we could take a video of the property. She told you that she would take a video when she was next there, which was Monday. On Monday one of her viewers made an immediate offer and the landlord subsequently accepted this offer. I would again offer my apologies for how this concluded but would suggest it was beyond our control to an extent. If you would like to see any of the other properties we have we would be more than happy to help.Kind regards,Greg Davies - Senior Branch Manager.
1/5
TrustpilotIf you are heartless and want your ex…
If you are heartless and want your ex out of a house SHE has paid for as SHE was the only one working and dont care if she becomes homeless these are the heartless people to use .not only will the sell the house from underneath her but also make her HOMELESS then when it does sell they will harass and harass her even though she has a month to leave they will make sure you are so uncomfortable in a house you have lived in for 25 years they dont care if you are on the strèets belongs they get their ££££and the staff are just as heartless
5/5
GoogleThe staff at Reed Rains strike the perfect balance of being very good at their job, whilst also being supportive and sincere. They listen first, and explain the process in a very straightforward way. I never felt like someone was trying to manipulate or cajole me, as experienced with some other estate agents. Any complications that occurred in the buying and selling process were managed professionally and calmly. I would recommend Ryan and Grainne extremely highly.
5/5
TrustpilotThanks for excellent service and…
Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin
Hi Khaga - Thank you for taking the time to write such a positive review, we will be sure to pass on your kind words to the team.Many thanks,Reeds Rains
1/5
TrustpilotLandlords AVOID!!
Landlords AVOID!!! Reeds Raines were the managing agents for me for two years in Sheffield (Eccleshall Rd Branch which then moved to Woodseats. At the end of a tenancy, not only was the house (which had been entirely redecorated at the start of the tenancy) damaged and dilapidated, the tenant didn’t return the keys and the Agency didn’t contact me to tell me. I turned up with a van and the house was locked. There had been no oversight from them during the tenancy in spite of the requirement in writing that I wanted photos of condition on an annual basis.Needless to say, the garden was overgrown and much of the internal decoration needed remediation including reskimming an entire wall due to plaster damage. I had to pay to get gardeners to correct The neglect to the garden and the tenant disputed there was any damage/neglect/dilapidation.I eventually received the keys a month later after a month of calls to Reeds Raines from me...sometimes three calls a day trying to get their different branches to work together to retrieve the keys. They were incompetent..and in spite of my request, the agency failed to serve notice after the tenants failed to return the keys on the tenancy end date. There was more than £1800 costs to remediate, and Reeds Rains held the deposit for 5 months before submitting it to the DPS for arbitration and only released the amount the tenant agreed to £500, immediately before submitting it (they held onto the entire deposit for 5 months with no reason). 7 months later I have asked them about the status of the dispute resolution. They inform me they sent £40 to my account a couple of months ago and have not provided any outcome description to me in writing.They even asked it I wanted them to remarket the house 2 months later after I had corrected all the damage!,,,,Avoid these incompetent frauds. They are just taking your money and doing everything they can to hold onto it (not submitting the deposit for dispute resolution) without even training their staff in the legal process around letting.They are the absolute worst letting agents I have ever encountered. They lied to my face so many times!!!!
Dear Frances, I'm sorry to read this review. I agree it wasn’t best end to what I would consider a well conducted tenancy in a family home. You came to Reeds Rains after a bad experience with your previous agent where you advised the deposit hadn't covered dilapidation at the end of the tenancy. Given you'd explained to me how important the property was to you, I felt the applicant we secured could be perfect as they were a professional, small family unit. They referenced well and conducted the tenancy without issue for over two years, making full rent payments and allowing access for property inspections without issue. During these inspections, the property was clean and tidy and there was no evidence of neglect or malicious damage. The tenant had a cleaner and a gardener over this period. The end of the tenancy did present challenges in that the occupant was buying a house and the date provided by them passed with keys not coming in when we were advised they would. There was much heated communication over this period, culminating in apologies from the tenant as their move and a holiday had all happened at the same time. The keys came in two weeks after the date the tenant advised they would be vacating. Unfortunately the oven clean and gardening were not attended to in the haste to return the keys. This was a very stressful time for all involved. Advice is given to tenants on the expectation of a property when handing back the keys at the end of any tenancy term. The deposit claim you submitted following the checkout report and your own property inspection was less than the full deposit and legally we cannot release any funds to either party without agreement from both parties. Your tenant agreed to some of your claims and then they approached the MyDeposits dispute service to arbitrate as they felt betterment was being sought. The sum agreed by the tenant was released to you without question by Reeds Rains. The award from MyDeposits was in the tenant's favour and the monies transferred accordingly. You made contact 6 months after this award was made asking for an update. Unfortunately, the management centre relocated whilst this case was with MyDeposits and the original team handling left the Company's employment. I apologise you weren't sent a copy of the adjudication report when the awarded funds transferred. This has now been sent to you to close proceedings. Lindsay Thompson-Moore Lettings Manager
1/5
TrustpilotExtremely Disappointing and Stressful…
Extremely Disappointing and Stressful ExperienceI had the worst experience with Reeds and Rains. The property was listed on the market for £850 per month, but we agreed on a rent amount of £800. I paid the advance rent of £800 to Reeds and Rains, and I was instructed to pay the security deposit directly to the landlord. All parties signed the tenancy agreement at the agreed amount of £800.We moved into the property with all our belongings, but just two days later, Reeds and Rains contacted us, demanding that we re-sign the contract for £850. They have repeatedly threatened me and my wife, saying that if we do not sign the contract at the higher amount, we would have to leave the property. This has caused tremendous stress for myself and my family.With over 150 years of experience in the UK market, I never expected such unprofessional behavior from Reeds and Rains. I am extremely disappointed and would not recommend this estate agent to anyone.
Hi Melvin,Thank you for your review - we would like to investigate this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotDO NOT RENT FROM THIS COMPANY!
DO NOT RENT FROM THIS COMPANY! I am a teacher and work full time and am a professional person in every aspect. I rented a property and when I moved in it was filthy and I discovered fleas in the carpets as the previous tenants had kept cats against the rules of their tenancy agreement. The inventory they gave said the property was in "good, clean condition" throughout. It was disgusting. I contested this straight away. Nobody ever got back to me to address these issues or offer support. I have now been given an inventory upon moving out which shows the damages and obviously says I have caused them. Whilst I was living there their contractor came out to collect a quote for new carpets which had been damaged by the cats and to keep that money from the previous tenants' deposit. There is some kind of scam going on because they provide you with a copy of the inventory which says it is in great condition but are obviously taking money from people's deposits each time. I think they hope most people will give up pursuing them for money in the end if they make it difficult but I intend to go all the way to the property ombudsman and take legal action if I need to. I have sent photos taken the day I moved in, all emails sent and received to local branch for investigation. They were sent tracked and tracking shows they were received two weeks ago but I have yet to hear a thing. Meanwhile my deposit gathers interest in their account whilst they recieve rent from a new tenant. Thoroughly corrupt. Pontefract branch.
HI Miranda, sorry to hear this. Could you let me know which branch you were dealing with so i can look into this further. Kind regards Emma
1/5
TrustpilotDiscrimination
After seeking advise from CAB I’m completely and utterly appalled I have been discriminated against due to being on Maternity. Been made feel terrible because of my personal circumstances. I’m absolutely furious and upset to say the least. I have had to move due to Marriage Breakdown. And move in with my parents with my young baby.I was offered a house providing my mum made the payments. - can I not be trusted? The rent was then put up from £525 to £540! So basically I’m being held to ransom! The reason I need to move so quickly is because my Dad has Cancer and is being treated with TB, as a result my 3months old baby is not vaccinated.Sorry..... I’m not that desperate. The house wasn’t even decorated to a high standard. Still required a lot of work in the garden/painting.It’s not the only estate agents that have made me feel like this, it is a disgrace how you are treated because you have to claim benefits until I go back to work.Everyone is tarred with the same brush! People who has abused the system have ruined it for people like me! Just need abit of help so I support my daughter and I. I wouldn’t mind but I could provide a guarantor and three months rent upfront. On a positive note, Janet (who works at the Pemberton Branch) is so nice! She went above and beyond for me. Just a pity her colleagues aren’t the same!
We are sorry to receive your feedback and would like to reiterate that we do not discriminate against tenants in receipt of benefits and that many of our properties are available to tenants who may be in receipt of housing benefit; whether a guarantor will be required will, however, depend on the financial circumstances of the tenant as a whole. At the time of your viewing, as you mention, the property was in need of further work and had not yet been valued for rental purposes nor was it available to rent. The rent quoted to you by the landlord was based on an estimate and on the condition of the property at that time. Following substantial improvements to the property since your viewing, and a formal valuation of it, it was placed on the market yesterday at a rental price of £545 pcm ; reflecting the rents charged for similar properties in the area. If you remain interested in the property we suggest that you contact your local team again who will be more than happy to support you in your application or in finding an alternative property for you.
5/5
GoogleRecently sold our house through Reeds Rains. Ethan and Grainne made everything easy to understand and run smoothly with lots of contact to keep us up to date on proceedings, house sale agreed within two weeks. Would recommend.
Many thanks for this review Joe. Team RR
1/5
TrustpilotNot had a great experience with this…
Not had a great experience with this estate agents, i understand that they are not allowed to tell you that the house is a repossession but the house i purchased had a garage that the estate agent didnt tell me about even though there were garage keys on the bunch of keys they had, that then cost double the amount of solicitors fees. After i put an offer in on the house and i had got a mortgage for it i got a sales memorandum through with all the information on stating that it had 28 days to complete which i was never previously told, buying a house is a huge process and not being told certain things and left in the dark about things is really not professional or great for the buyer so i wouldn't recommend Reeds Rains to anyone or use them again myself. I have also later found out that although the ad for the house sale said Council Tax Band B it is actually a C so, these should not happen as its all extra cash for the purchaser
Hi Kelly,We understand your frustration with the experience you had. It's important to us that our clients feel informed and supported throughout the home buying process. We'll like to investigate this further for you but will require more details. You will receive a request directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotSale of parents' home
Excellent service from David, Janet and Jack at Reeds Rains, Wakefield. From the valuation to completion communication was first class. The team was proactive and this made the whole process as stress free as is possible. It was always easy to get hold of the team during the process and we were kept up to date every step of the way. We definitely made the right choice in choosing Reeds Rains Wakefield and would, without hesitation, recommend them to anyone.
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were so impressed with the service provided by David, Janet, and Jack. We strive to provide our clients with a smooth and stress-free experience, and it's wonderful to know that we achieved that for you. We appreciate your recommendation and will continue to work hard to maintain the high standards you have highlighted.
1/5
TrustpilotDisappointing and Frustrating Experience with Reed Rain Plaistow
I recently had a very unsatisfactory experience with Reed Rain Plaistow while attempting to purchase a property. The process was fraught with miscommunications and a lack of professionalism that ultimately led to a great deal of frustration.Initially, when I contacted the agency, I was asked to provide all my personal information and proof of funds. I informed them that my husband would be viewing the property on our behalf, and was advised to have him call directly. However, when he did call, he was told he couldn’t view the property without my details, despite me having already provided them. This initial mix-up should have been a warning sign of the confusion that was to follow.On the day of the viewing, my husband's appointment was nearly disrupted by a last-minute call to change the time, which was impossible for us due to his work commitments. During the viewing, the agent Greg was uncommunicative and only responded when I directly questioned via video call, despite my husband being present with him. My real disappointment began during the offer process over the Christmas period. After placing an offer, I received an out-of-office reply from Dea and was instructed to email the main branch. Despite doing so, I received no acknowledgment or update, leading to uncertainty and the need for further follow-ups. I telephoned and spoke to Greg, who sounded like I was a bother for calling to ask if my offer had been received. Once Dea returned, there was some back-and-forth over the offer, and I submitted the figure she suggested, which was eventually declined. I even increased my offer significantly above the asking price, only to be informed later that day that another offer had been accepted. Surely an estate agent would give an option to increase to give the seller the best price. I have since read other reviews on another platform that they have done this to other buyers through this office. The entire process felt underhanded, leading me to believe that there was a preferred buyer from the start. The lack of transparency and poor communication have left me feeling that Reed Rain Plaistow is not only unprofessional but also dishonest. This experience has been a complete waste of my time and has significantly impacted my view of their business practices.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains (Ormeau)'s 240-242 Ormeau Road office has 2,285 reviews across two platforms: 382 on Google, 1,903 on Trustpilot (across the whole business).
Reeds Rains (Ormeau) 240-242 Ormeau Road is rated 3.9 out of 5 across all 2,285 reviews, and 4.9 out of 5 on Google from 382 reviews.
Reeds Rains (Ormeau) 240-242 Ormeau Road, Somerset House, 240-242 Ormeau Road, BT7 2FZ.
