Reeds Rains (Ormeau) reviews

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Google

Niamh has been a fantastic support throughout the entire letting process, from finding a suitable tenant, managing the onboarding, and seeing everything through to completion. She’s been consistently helpful, responsive, and proactive at each stage, which made the experience smooth and stress-free. I genuinely appreciate her professionalism and attention to detail, and I know she will continue to look after things going forward. Highly recommend her service!

Joseph · 16 February 2026

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Google

We recently used Reeds Rain for the sale of our house. From the start, Ethan was an absolute pleasure to work with, always responding promptly and professionally. It was great to work with an estate agent that truly listened and prioritised our needs over anything else. Ethan ensured everyone that came through our door had the best experience. We couldn't have been happier with the service that Ethan provided and would highly recommend him to anyone looking to sell!

Meg · 8 September 2025

★★★★★ 5/5

Trustpilot

Wouldn’t go anywhere else!

From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁

Me · 29 August 2026

★★★★★ 5/5

Google

I never thought that I would have reason to write a glowing review for a letting agent (because in this brutal market securing a great rental is as easy as finding the Holy Grail!) but that is exactly what I am very happy to do because the team at Reeds Rains, Ormeau Road were fantastic. HUGE THANKS TO NAOIMH AND OLIVIA! From the minute we saw the 'to let' board my partner and I knew we had found the perfect house. We visited the Reeds Rains office and Naoimh arranged a viewing the same day, Olivia turned up bang on time, gave us all the time we needed to properly view the house and answered all our questions. We applied to rent the house on the same day and Reeds Rains arranged for us to meet the landlady without delay and then immediately started the tenancy checking process. As we had been living abroad for several years and didn't have a lot of the paperwork the tenancy checking company wanted to see we had to do a fair bit for legwork providing additional info and a guarantor. And to make things more challenging we needed to move fast because the end of our short term let was fast approaching. It could have been highly stressful but Naoimh couldn't have done more to get everything done quickly. She chased things up and keep us informed of progress pretty much every day. When our move date got close and we had to return to England to collect all our belongings from storage she even stored our suitcases in the Reeds Rains office for the week we were away. There is NOTHING the Reeds Rains team could have done to have made our property search and move easier or less stressful. 10/10 and a big gold star! If Carlsberg made letting agents!

Rachel · 2 April 2026

★★★★★ 5/5

Trustpilot

Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026

★★★★★ 5/5

Google

**Outstanding Letting Agent, Reeds Rains** Renting a home can be stressful, but Reeds Rains made it incredibly smooth. Their team was responsive, helpful, and transparent every step of the way. A special mention to Naoimh, the manager, who demonstrated exceptional professionalism and genuine commitment to helping me find the perfect home. Her expertise, patience, and willingness to address any concerns made all the difference. She truly cares about her clients' satisfaction. I'm delighted with my new rental and grateful to the entire Reeds Rains team. Highly recommended! ✨

Mohd · 16 March 2026

★★★★★ 5/5

Google

We couldn’t be happier to be renting our new home with Reeds Rains, from the beginning Naoimh was nothing short of amazing! From first viewing then application and getting in the door, Naoimh was so helpful and patient throughout the entire process! We can’t thank you enough!

Courtney · 16 March 2026

★★★★★ 5/5

Google

Though I started my application process close to the holidays, Naiomh made the whole process flawless with constant updates. She made the whole process as stress free as was possible. I’m grateful for the warm manner and friendly tone. As a first time renter, this went a long way.

Vanessa · 16 February 2026

★★★★★ 5/5

Google

11 March 2025 -- This is my second 5 star review for Reeds Rains. I recently sold a property and Reeds Rains were an absolute pleasure to deal with. My dealings with Ethan were amazing, he kept me informed throughout the sale, and made the entire process seamless. I would highly recommend Ethan and Reeds Rains estate agents. I have been a customer of there's as a seller and also a rental tenant (see below). Both occasions have been completely faultless. Reeds Rains, have been a very good letting agency. Naiomh has been really helpful from initial contact about renting a property, right through my time in the house. Any queries you have for her get answered in a timely and professional manner.PositiveResponsiveness, Professionalism

Graham · 12 March 2025

★★★★★ 5/5

Google

Having been involved in selling 3 properties in the past 12 months I can honestly say that Ethan Fleck has been one of better agents I have met. He was extremely helpful knowledgeable and professional in all my dealings with him. He kept me posted every step of the way. I trusted his judgment and he rewarded me by getting almost 40k over asking price. I would have no hesitation in recommending him if you are buying or selling any property

Paul · 16 January 2026

★★★★★ 5/5

Google

We worked with Naoimh Leonard to secure a rental property, and it was by far the smoothest experience we’ve ever had. Naoimh was incredibly responsive, efficient, and clear in all communication, making what is usually a very stressful process feel effortless. Everything was handled quickly and professionally, which made a huge difference during our move. I wouldn’t hesitate to recommend Naoimh to anyone looking for a seamless and stress-free experience 🙌

Lee · 26 March 2026

★★★★★ 5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.

Patricia · 29 August 2026

★★★★★ 5/5

Google

We moved into you new home two days ago and I have to say as, somewhat uninitiated, first time buyers my wife and I couldn't speak highly enough of Ethan Fleck and the team at Reeds Rains. Ethan guided us through the process from 1st viewing to the day we collected our keys with the most warm friendly professionalism a person could hope for. I couldn't recommend this estate agent highly enough and would definitely avail of their services in the future if a need occurs.

Garry · 3 January 2025

★★★★★ 4/5

Trustpilot

Friendly and professional. Reeds Raine's have been very helpful…

Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.

Herbert · 27 August 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

Laura · 22 May 2026

★★★★★ 5/5

Trustpilot

As a long time landlords with the…

As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU

Kevin · 1 September 2026

★★★★★ 1/5

Trustpilot

Horrendous!

The response to my initial review (posted on 28th November, below) is as unsatisfactory as the service. Whatever the company claim now, I can evidence all of the concerns I listed. Further, almost three weeks after the moving date, problems persist. The fridge and freezer were not working and the tenant lost £130 of food. He is still without a working oven and has no access to the electric meter to obtain an initial reading. The latter is especially concerning because the hot water tank heats up constantly and then drains itself: imagine how much this is costing! Various items are broken (door handles, toilet seat) and there is black mould around the windows, very unhealthy. The tenant is facing Christmas with a microwave meal. How unacceptable is this! Happy Christmas, ReedsRains., , , , , -Dealing with this company has been a nightmare, for myself and the tenant for whom I acted as guarantor. Annabel Gilbey was the nominated negotiator but emails and phone calls to her went unanswered. On one occasion, the tenant drove several hundred miles for a viewing, leaving home at 5am but no-one turned up. A phone call would have been helpful. Sending a text when the negotiator knew he was travelling was not. We were sent repeated requests for information, money and urgent legal confirmations - none of which were necessary had the negotiatior or her colleagues acted professionally. The Branch Manager Justin Barton must bear the greatest responsibility for this. My concerns can be evidenced if this is necessary.

Lynda · 20 December 2024

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful staff

Unprofessional and unhelpful staff. We loved the property we inquired about, but the listing was not transparent hence why I think such a beauty property is still not rented yet and has even been reduced. There is no parking and it is unfurnished, though the listing will not state this. When called to ask, two agents could not point out to the written bit where it says it is unfurnished or furnished, with one condescending agent hanging up the phone.

Diana · 21 November 2025

★★★★★ 2/5

Trustpilot

shambles, salford quays barance were the worst…

salford quays barance were the worst letting agents we have been unfortunate enough to have dealings with, if you can avoid them I suggest that you do. the move in inventory was a work of fiction with not a single fault or damage mentioned and the flat was filthy with numerous items of damage and disrepair that they are now trying to claim from us after moving out and leaving the place in better condition that we moved in Jessica was so tardy at arranging repairs that we gave up. never again would we deal with these people

Peter · 7 November 2024

★★★★★ 1/5

Trustpilot

Reeds Rains Estate Agents Durham City Dross staff

Reeds Rains Estate Agents Durham City81-83 New Elvet, Durham DH1 3AQjust nowPoor communication and low level serviceWere going to rent a property and asked the following questionsWe live 280 mile round trip from you nearest branch is there any other option to prove right to rent?Charlotte’s response was , where is the nearest RR branch where you live… Thought I had said in the question 280 miles round trip you idiot.She didn’t appear to have read the question at all.We flew back into Manchester and contacted RR Durham advising there was a branch in Widnes, Cheshire and as we had our passports with us suggested we could call in Saturday. RR advised they couldn’t contact the branch. We took matters into our own hands and contacted St Helens and advised them of the situation and could we come in to scan passports which they agreed…Why are we doing all the running around when paying RR to act dopey and do nothing….There is a fantastic university I’d Durham so why do they have to employ morons in RR Durham…Surely there must be students looking for part-time work!!!!Worse estate agents ever used

Steve · 5 November 2024

★★★★★ 5/5

Trustpilot

Lewis the agent was early to the…

Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.

Mrs · 2 September 2026

★★★★★ 1/5

Trustpilot

Don’t touch with a barge pole!!

Truly awful experience…so unprofessional. Total lack of communication. On completion day, went to drop keys in and office was all locked up! We had been in a few days before to make sure of arrangements and were told there would be someone in their office at all times on completion day. Eventually Luke arrived - he had been for lunch, but there was no-one to cover…unbelievable on a Friday, the most popular day of the week for moving house. Whoever is the manager in Chester needs to realise that we are paying good money for a service, when it shouldn’t be unreasonable to expect someone to actually be on the premises to receive keys from their customers. It gets worse…our buyer went later to collect the keys and the shop was locked up again! It’s 5:30pm now and they still haven’t been able to get the keys. No phone calls to either ourselves or our buyers before hand to explain what was going on - we had to do all the chasing to find out why we were being let down. Begs the question ‘what are we paying for?’ Please avoid this Estate Agent.

Calor · 18 October 2024