Reeds Rains (Ormeau) 240-242 Ormeau Road reviews

★★★★★ 4/5

Google

I found Reeds Rains overall to be well organised. Ryan was able to work with colleagues to produce high standard copy for marketing the property. He was also approachable on first meeting and made helpful suggestions about preparing for the sale. A sensible starting price for selling was agreed and Grainne helped achieve a much higher one. While it takes time to sell a home in N.Ireland, she kept in touch, answering queries and providing guidence and reassurance professionally and curteously. I would recommend Reids Rains for quality of service and value.

Geni · 20 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Reeds Rains Estate Agents to help me find my dream home. From start to finish, the experience was incredibly positive. The staff Grainne Reihill were friendly, professional, and knowledgeable. The property search process was smooth and efficient, and the team , especially Grainne Reihill were always on hand to answer any questions I had. Furthermore, the viewing process was well organised and thorough. Reeds Rains Estate Agents went above and beyond to ensure I got the best possible deal, and I was very impressed with the level of service provided. I would highly recommend them to anyone looking for an estate agent.

Anoob · 20 October 2023

★★★★★ 1/5

Trustpilot

Criminal organisation

Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.

ADAM · 2 December 2024

★★★★★ 1/5

Trustpilot

Poor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.

Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.

Mark · 15 October 2023

★★★★★ 1/5

Trustpilot

Terrible property managers

I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants

Essor · 28 August 2024

★★★★★ 5/5

Google

I purchased my first property this year through the Reeds Rains Ormeau Road branch. There were some delays on the sellers side of things, but the Reeds Rains team kept me up to date with weekly updates, phone calls and emails; they were a pleasure to deal with. If you're looking a service focused estate agent, I would highly recommend them. They'll be my first stop in the future.

Chris · 17 June 2021

★★★★★ 5/5

Google

We used Reeds Rains (Ormeau) for our recent house sale and couldn't recommend them highly enough. Ethan was personable, professional and diligent. Throughout the process he was responsive, helpful and engaged and we were delighted to have gone with them.

Mark · 12 July 2025

★★★★★ 5/5

Trustpilot

I have used Reid's and Rains before

I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .

J · 4 May 2026

★★★★★ 5/5

Trustpilot

Everything has been really easy so far

R · 4 May 2026

★★★★★ 5/5

Google

I recently sold my city centre apartment with Reeds Rains Ormeau Road. Alan and the other staff were excellent throughout the whole process. Alan was always responsive, professional and friendly, and was very good in reassuring and offering advice during stressful times. I hope not to move again for a while, but when I do I will certainly use this estate agents' services once again!PositiveResponsiveness, Professionalism, Value

Michael · 28 August 2021

★★★★★ 1/5

Trustpilot

Pontefract branch

Pontefract branch , appointment made , travelled from London to keep it, 15 minutes stood outside house, agent no show, so I ring RR to be told they have been ringing all day to confirm , not one call on my call log ask lair to ring me back on number she had came straight up wish I could put pic on ,, bottom line incompetent estate agent went to W H BROWN APPOINTMENT TOMORROW, RR REAPPOINT ANOTHER 10 DAYS

Clive · 7 August 2024

★★★★★ 1/5

Trustpilot

0/10

If I could review this estate agents lower I would. I initially signed for a property in 2021 with a partner - they messed us around for weeks at a time and made the moving in process as stressful as possible which lead to them finally releasing the keys after office hours despite having a moving van waiting all day. Immediately after moving in we had to make a formal complaint due to having to wait over 8 weeks for acknowledgement on maintenance issues. Not something you want straight after moving into a property? Not to mention later going 3 days without heating or hot water in the height of winter.They shut us up by offering to pay compensation of £150 for the inconvenience.However, later in the tenancy the other tenant moved out leaving me, a single young woman, living alone. The landlord, an older gentleman, turned up to the property without notice several times. On one occasion, I granted access to the property for him to review some damp problems, whereby he made multiple inappropriate comments about how my tattoos would look better without my clothes on, and that I was safe going upstairs alone with him. A few days after this, he knocked on the door at circa 7pm at night asking me to go for drinks with him.Being a woman living alone, knowing that this man is aware of this and is in a position of power, I didn't speak out until the end of the tenancy.This landlord then decided to claim over £700 of damages from myself. Luckily, we used the Zero Deposit Guarantee scheme and so they disputed this on my behalf and over £500 of this claim was rejected. Leaving me to pay just under £185 which was settled at the end of 2023.However, over a year after the end of the tenancy, Reeds Rains has just contacted me stating that I owe them £22. A reminder this was paid in 2023, the year that the tenancy ended.I would never ever recommend anybody to use this estate agents, it's a law suit waiting to happen and they clearly don't care about the safety of their tenants from landlords taking advantage of their position nor do they communicate with each other at all and prefer to harass previous tenants.

Rebecca · 24 July 2024

★★★★★ 5/5

Trustpilot

Awesome

Miles was awesome really gave me space at viewings rather than the hard sell. Consequently I bought a house. Very responsive and friendly. Recommended.

Rowan · 27 November 2024

★★★★★ 5/5

Google

Reeds Rain provided a great service when selling my house. Easy, quick, hassle free sale. Ethan and the team provided regular updates throughout the process. Would definitely recommend and use again

Nora · 6 August 2024

★★★★★ 5/5

Trustpilot

Reeds rain - Manchester - Sofia Shabhaz

I recently purchased a property and had absolutely outstanding support from their mortgage advisor, Sofia Shabhaz. She advised me through the purchase of one property being sold through Reeds Rain. This unfortunately feel through, but as part of their service they provided free mortgage advice for the purchase of another property which wasn't sold through Reeds Rain. Sofia was not only available and easy to contact but a pleasure to deal with and highly professional.

Patrick · 29 June 2018

★★★★★ 1/5

Trustpilot

Reeds Rains at Chapel House. Worst agent in the North East

Reeds Rains at Chapel House. We recently bought a house and these people were unfortunately the acting agent. The vendor wasn't happy with them and neither were we. What a rip -off. Talk about giving the industry a bad name. Charged us £60 to carry out an I.D. check when we were stood in their office with our official documents. No, we can't take a copy, you have to pay a fee and use our app!! So we paid under duress as we wanted the property. The app simply asked us to upload the documents. As if that made any difference as opposed to them photocopying or scanning them themselves. During the next six to eight weeks of the process, we never had one single phone call from them giving us any update. When we rang them close to completing on the purchase we were told they would ring us. They didn't!! I have dealt with other agents as an investor and for private purchases. These people are pathetic and a disgrace to the industry. Don't touch them with a bargepole. Useless!!

Dave · 12 July 2024

★★★★★ 1/5

Trustpilot

Worst estate agent in Liverpool!!

Worst estate agent in Liverpool!!! Avoid Reeds Rains Liverpool at all cost.Unethical , poor communication, unprofessional, very stressful. Avoid avoid, avoid.I flew in from Geneva after fixing two viewings, 301, 3 Kenyon Steps, L1 and The Strand, Liverpool L2.We waited in front of the property for more than an hour on 2nd Aug for 12pm viewing. One Abdul qadir was supposed to come to show us the property.Mr Justin Barton had confirmed the viewing on mail so we booked our air tickets.He did not show up, and after frequent calling Reed Rains we were told that he visited the concierge and returned. Holy hell..!!! Such fraudulent people. There was no confirmation or communication from either Reed Rains nor Abdul Qadir.Our precious time, money, hotel bookings ,all went for a toss.Thankyou Reed Rains for your callous behaviour. The properties listed never existed I suppose. So ultimately its your loss, not mine.

Sandeep · 3 August 2023

★★★★★ 1/5

Trustpilot

Carol is rude

Carol at the Ashton under lyne branch is lazy and rude. Couldn't really be bothered when viewing a house and was looking at me like I'm poor when I actually purchased outright with no mortgage. When I called the branch to put an offer on a house she took my offer then never called me back. I chased and she rudely laughed at me down the phone saying I wasn't in a position to purchase said house (how would she know this?) so I withdrew and bought another with home estate agents.

Mr · 11 July 2024

★★★★★ 5/5

Google

Excellent✨ Many thanks Ethan for your help :) Kind regards, Jorge

Jorge · 6 May 2025

★★★★★ 5/5

Google

I worked with Reeds Rains in conjunction with iamsold auctioneers after having difficulty selling my house in the traditional way with another Estate Agent. Gráinne and indeed the whole team at Reeds Rains were a pleasure to work with. Everything was dealt with in a friendly, helpful, compassionate but still highly professional manner and they constantly kept me informed re progress I would highly recommend Reeds Rains as an Estate Agent. Indeed if I was to go through the process of selling again they would be the Estate Agents I would use.

Kathryn · 22 July 2023

★★★★★ 4/5

Trustpilot

Property Sale

Tom and his team were very helpful and kept me up to date with the progress of the sale of my house, would recommend their services

Miss · 11 October 2024

★★★★★ 5/5

Trustpilot

Look no more, Nicola, Craig and Dea are your people…

Sold our flat with Reeds Rains Estate Agents Plaistow. We had exceptional service from start to finish, thanks to Nicola, Craig and Dea. Their professional photos were taken immediately after we signed up with them, all of the viewings were handled professional.Nicola from Reeds Rains Estate Agent Plaistow has been excellent. She was professional throughout. She listened and acted to suggestions as well as providing advice and support. The real unique difference to other agents is she was always available working well beyond office hours as she really puts her heart and soul into her business. Definitely recommend to anyone looking to sell their home.

D · 18 July 2023

★★★★★ 1/5

Trustpilot

I strongly advise against using this…

I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.

Divine · 1 July 2024

★★★★★ 5/5

Google

Reed Rains Ormeau Road branch recently sold my property and made what can be a very stressful process extremely straight forward and stress free. Grainne was great with regular updates plus pushing the process on and Ethan was a pleasure to deal with. We also bought property through Reed Rains Carrackfergus branch and Lisa was also a pleasure to deal with. I have no issues recommending them for selling or buying,

Michael · 17 February 2024