Reeds Rains (Ormeau) reviews in 240-242 Ormeau Road

★★★★★ 1/5

Trustpilot

Unbearable Living Conditions and Appalling Service

I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible.In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.

Rebecca · 30 November 2023

★★★★★ 5/5

Google

My experience with Reeds Rain Estate Agents was an excellent one. The whole process was smooth and problem free. Grannie Reihill was very helpful and worked hard on getting the job done. I would recommend Reeds Rains to anyone looking for an Estate Agent.

Justine · 17 February 2024

★★★★★ 5/5

Google

My experience with Reeds Rain Estate Agents was an excellent one. The whole process was smooth and problem free. Naoimh Leonard was very helpful and worked hard on getting the job done. I would recommend Reeds Rains to anyone looking for an Estate Agent.

Khushnood · 17 February 2024

★★★★★ 5/5

Google

We were very impressed with Reeds Rains during the recent tenancy handover of our property. We worked with Naoimh and she is exceptional in her attention to detail. Nothing was ever a problem and she went out of our way to help us at every turn. She is extremely professional but balances that with a warmth and friendliness that makes her very approachable. I would not hesitate to recommend her and Reeds Rains.

Patricia · 17 April 2024

★★★★★ 5/5

Trustpilot

Great outcome

Everyone gave useful information and kept us fully informed at all times, always friendly and helpful and encouraged us to ring if we needed any information really can’t thank all enough for a great outcome

New · 1 October 2026

★★★★★ 1/5

Trustpilot

Stolen money from me

Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.

Karl · 9 February 2021

★★★★★ 1/5

Trustpilot

I will not recommend Reeds Rains Wakefield…

I instructed Reeds Rains Wakefield branch to sell my property. There was loads of errors, misinformation, letter not sent on time. They recommended to me bad solicitor who have no ideas of latest legislations. It took over 7 months to exchange contract. Poor communication, it seems they don't know what they are doing in their office. It as completely waste of time. Very stressful dealing with this company. I will not recommend anyone.

Lucky · 27 October 2020

★★★★★ 5/5

Trustpilot

Great service

Great service, always happy to help and very knowledgeable, Lesley is a dream to deal with makes it all seem very easy. Definitely will deal with again.Thanks

Anthony · 27 November 2024

★★★★★ 5/5

Trustpilot

Always keep me updated

Mr/Mrs · 21 September 2026

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THIS COMPANY!!!

DO NOT GO WITH THIS COMPANY!!!I was a tenant in one of their properties and the landlord wouldn't complete any maintenance within the property leaving me with several different issues. I called multiple times and nothing was ever done since I moved in till i moved out. TENANTS RIGHTS! You don't have any with this company may aswell live on the streets. Horrible customer service, Horrible people, Take advantage of your being young. Can't even complain as its so difficult to find a complaints procedure.

Amy · 10 September 2024

★★★★★ 5/5

Trustpilot

Excellent rapport with Lewis wonderful…

Excellent rapport with Lewis wonderful service

Alex · 8 September 2026

★★★★★ 1/5

Trustpilot

Avoid using this company

Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.

Barbara · 5 May 2026

★★★★★ 5/5

Trustpilot

The team were very friendly and…

The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.

Customer · 10 January 2023

★★★★★ 5/5

Google

Excellent customer service, very happy with the service received. Ethan kept me informed throughout the whole process and I would thoroughly recommend them.

Alison · 16 January 2025

★★★★★ 5/5

Trustpilot

By being cared for by a great crew at…

By being cared for by a great crew at Reed Rains staff always cheerful friendly and helpful guiding us through the maze of selling our house. Would totally recommend them everyone.

M · 9 March 2026

★★★★★ 5/5

Google

Excellent experience leasing a property with Reeds Rains. Naoimh in particular was extremly helpful throughout the process of getting set up and she was always available to address any conerns i had during my tenancy. I would recommend Reeds Rains highly to anyone looking to rent or sell a property. Thanks again 👌 …

Sean · 8 August 2025

★★★★★ 5/5

Trustpilot

Martin was so professional & keep me…

Martin was so professional & keep me updated thru viewing would really recommend this company

David · 8 March 2026

★★★★★ 4/5

Google

I found Reeds Rains overall to be well organised. Ryan was able to work with colleagues to produce high standard copy for marketing the property. He was also approachable on first meeting and made helpful suggestions about preparing for the sale. A sensible starting price for selling was agreed and Grainne helped achieve a much higher one. While it takes time to sell a home in N.Ireland, she kept in touch, answering queries and providing guidence and reassurance professionally and curteously. I would recommend Reids Rains for quality of service and value.

Geni · 20 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Reeds Rains Estate Agents to help me find my dream home. From start to finish, the experience was incredibly positive. The staff Grainne Reihill were friendly, professional, and knowledgeable. The property search process was smooth and efficient, and the team , especially Grainne Reihill were always on hand to answer any questions I had. Furthermore, the viewing process was well organised and thorough. Reeds Rains Estate Agents went above and beyond to ensure I got the best possible deal, and I was very impressed with the level of service provided. I would highly recommend them to anyone looking for an estate agent.

Anoob · 20 October 2023

★★★★★ 1/5

Trustpilot

Criminal organisation

Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.

ADAM · 2 December 2024

★★★★★ 1/5

Trustpilot

Poor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.

Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.

Mark · 15 October 2023

★★★★★ 1/5

Trustpilot

Terrible property managers

I hir d reeds and rains to manage a dental property and oversee the letting. It has been a nightmare!The tenant severe the notice period whicj they missed for two months and only noticed when the rent stopped coming in. Now we are late at listing the property for rent by two months and loosing rental income..Moreover, R&R's compliance department has been chasing the tenant for defaulting even when he vacated the property after providing appropriate notice.It has been a terrible experience both for me the owner and the tenants

Essor · 28 August 2024

★★★★★ 5/5

Google

I purchased my first property this year through the Reeds Rains Ormeau Road branch. There were some delays on the sellers side of things, but the Reeds Rains team kept me up to date with weekly updates, phone calls and emails; they were a pleasure to deal with. If you're looking a service focused estate agent, I would highly recommend them. They'll be my first stop in the future.

Chris · 17 June 2021

★★★★★ 5/5

Trustpilot

I highly recommend Reeds Rains for selling a property

Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much

Maggie · 2 October 2023