Trusted Agent profile · Ipswich
★★★★★
619 reviews across 2 platforms
2, Friars House, Ground Floor, Ipswich, IP1 1SL
Leaders Lettings's office in Ipswich, at 2, is rated 4.6 out of 5 across 619 reviews on two platforms, including 611 Google reviews rated 4.6.
Every review we hold for the Ipswich office, from every platform, shown as written. First names only.
5/5
GoogleReally good service from Ryan and the team at leaders. Great customer service, efficient and quick to respond to enquiries. Made the whole process extremely simple and a joy.
Hello Nichola Davis Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Ipswich
4/5
GoogleRented and dealt with Ryan who was very open and helpful and very responsive throughout the whole renting process. He went over and beyond answering my questions so definitely highly recommend him and Leaders. Tiny criticism regarding their offered tenant insurance - which was definitely not the cheapest on the market, but I was free to chose my own, so not really a big issue.
5/5
GoogleA very informative meeting with Jodie Pinion to run through all the options for renting my property. If I choose to rent my property I wouldn’t hesitate to use the services of Jodie and this company.
Dear Neil Harrall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been dealing with Aaron Hockton-Morris and have found him to be very polite and friendly. Sound, professional advice so far and it has been a pleasure dealing with him! A credit to the business.
Dear Georgia Louise Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have been with Leaders Ipswich for 18 years now ! From the start they have taken excellent care of my rental property. Always correct, efficient and at the same time (very important!) friendly. Over the years I have seen staff come and go - but again - whoever I was working with did an excellent job. At the moment I am very fortunate to have Alice to take care of my property. She is doing a superb job - along side with Ryan, Andrew and the rest of the team. Thank you all! Wieland Raatz -PositiveResponsiveness, Quality, Professionalism, Value
Hi Wieland Raatz, Thank you for the great review of our Leaders Estate Agents Ipswich team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleVery happy with the way in which Abi has dealt with any issues relating to our property . Thank you Abi
Dear Michael Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePhoned a few days ago to enquire about a property and spoke to Amy who was really polite and helpful. Would feel confident having to go through the buying or letting process with them
Hi Kirsty, we are so happy to read that Amy was so polite and helpful in during your experience with the Leaders team. Our teams strive to deliver the highest level of service possible and are so pleased that Amy has been able to do this. If we can help in future then please do not hesitate to get in touch. Kind Regards, Leaders
4/5
Google10/10 for perseverance, they didn't stop. My property fell through twice, at no fault of the estate agent, but they were so very supportive. All staff were polite and friendly. I would like to have seen the agents using their knowledge of the property with potential buyers.
5/5
Google5* for Leaders Ipswich branch, in particular my Property Manager Sarah Brenland. She’s a true professional, friendly and approachable not to mention exceptionally friendly, and goes the extra mile to help and accommodate your needs, and those of the tenants. I’ve found her to be reliable and acts quickly when things are going wrong within the flat. Thank you, Sarah, for your loving and caring personality.PositiveProfessionalism
Dear Pree, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbigail has been always very responsive and helpful with any inquiries we make. It's been delightful to deal with her.
Dear Paulo, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust wanted to thank Abi for all her help managing our properties. Great communication, always available and incredibly helpful, we couldn't ask for anything more in a Property Manager. Would highly recommend Leaders if you are thinking of letting your property.
2/5
GoogleThe initial meetings with Leaders were fine albeit very expensive. But when we got to the property we found that the property was not in the same state we had viewed it. We found that almost every carpet was dirty and had not been cleaned as we had been told. Windows that were plastic not glass, the dining room/kitchen floor had suffered a flood of some sort from a dishwasher that had not been plumbed in correctly, almost every window had been painted shut and due to some of the wood being rotten unable to open them. Two outhouses and the shed full of rubbish and old furniture, a large water stain in the kitchen on the wall below were the bath is, the bath had damp under the plug hole area and the side panel was half off. All of this after Leaders has supposedly checked the house three days before and not seen any of this. All of this and we continue to find issues with items either broken or unusable, and paying what we feel is over the odds for a house that is still bringing up issues. Maybe I should contact the landlord directly.
Hi Andy, we regret to hear of the negative experience that you have had with us since the commencement of your tenancy. Viewings are undertaken as part of the letting process and these provide any interested applicants the chance to look around the property and put forward requests for works they wish to be undertaken as part of any offer for the property, when viewing your offer form I am unable to see that any specific requests were made in regards to work and so the property was let as seen. Regrettably there were a few issues in property at the start of your tenancy which weren’t fully visible and so these were not picked up when the Inventory report was conducted. I believe the majority of the issues you have mentioned have now been attended to and were done so shortly after you moved in, the issue with the window is still currently outstanding but can assure you that Alice your property manager is making every effort to resolve this for you with the Landlord. We appreciate that moving can be quite a difficult and stressful time for those involved even when things run smoothly and so can understand how disappointing it may have been for you to experience maintenance issues so early into your tenancy and would like to offer our apologies for the issues you have faced and that you feel the service you have received has not been up to the high standards expected of Leaders. We really hope that we are able to deliver a level of service that you are happier with throughout the remainder of the tenancy and restore some of your faith in the Leaders team, perhaps if we are able to do this then you would consider editing your review in future to reflect this. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Leaders
1/5
GoogleHaving rented in Ipswich for many years through various letting agencies I can honestly say that Leaders are the worst I have dealt with as a tenant. All they are after is fees, they do not care about maintenance issues and they even tried to put my rent up without the landlords knowledge! Most of the staff are patronising on the phone and don’t like it when you know your stuff and can refer to relevant laws to back up your point. Avoid using them, I certainly will in future.
Hi Zoe, thank you for taking the time to leave us a review, we are very sorry to read that you are not happy with the service you have received and are disappointed to read of the negative experience you have had with the team at Ipswich We are concerned by your feedback and would really like to look into this further so we can try and turn things around for you. Unfortunately as you have not given us your full name this means we are unable to identify you on our system; we would be really grateful if you could get in touch with the branch manager Claire Orriss on 01473 214441 at your earliest convenience so we are able to obtain more information. We hope to hear from you soon. Kind regards, Leaders
1/5
GoogleWill never EVER use Leaders again. Absolute shambles. Take months to sort out issues. Was told I would have to pay for an electrician fault, because their electrician can't do their job. A month later on a Saturday evening, electrics completely went out as a result! Calling the out of hours number asks you to leave a voicemail and no one calls back. Had to call the Felixstowe number, which works. I reported this last year (as the door wouldn't unlock and we were locked out) and was told, well it should work! When reporting issues, it takes months to fix and I have to chase (usually with the response, what was the issue again?), otherwise nothing happens. At one point, Andrew told me, he had 200 properties to manage and that I should leave him alone and not to chase for updates! Oh and just recently, I came home from work to find they had let themselves in the property with potential tenants. After they asked if I wanted to be present for viewings, which I said yes and could they please tell me when they'd like to do viewings. No warning, I just walk in the door to find their agent and the potential tenant right in front of me. There's plenty more, like the fact they said I could have a dog, then later they emailed to say no (even though they confirmed their email gave me permission). Or just the fact that anytime I've complained or spoke to anyone, they are rude and uncaring. If only I could give them 0 stars.
Hi Jessica, thank you for your review, we’re saddened to hear you are not happy with Leaders due to the issues you faced throughout your experience although appreciate your honest feedback. We consistently strive for exceptional service so are disappointed to read that you did not receive this from us on this occasion. Naturally, we would really like to investigate your concerns further however have been unable to locate your Tenancy on our system using the name you have provided, please could I ask you provide the property address so I am able to locate you on our system? This will allow me the opportunity to look into this further and return to you once I have done this. You can either respond to this review directly, write to me at customerservice@leaders.co.uk or phone me on 01344758596 if you wish to discuss this. Kind Regards, Joe, Leaders
5/5
GoogleI can not thank the Lettings Manager Hannah enough for the advice and help she has given me over the last couple of months. I bought a buy to let property that needed a lot of work and Hannah visited the property several times to provide advice and guidance with getting it to a safe and presentable standard for my new tenants. She even visited out of office hours to help work round my schedule! Definitely went the extra mile and would highly recommend.
Hi Marie, we're happy you found our staff to be so supportive during your experience with Leaders in Ipswich. Here at Leaders we always strive to provide top quality service to every customer and I'm so pleased to read that Hannah has been able to do this by going above and beyond wherever necessary. If there is anything we can do to help in future then please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleI had a good experience with Sarah Brenland while renting. She was professional, responsive, and always there to help with any questions we had. I appreciate her support during our time as tenants.
Dear Bradley Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSarah was an excellent help to me when I called up and asked about a request in my property. Although she is not my property manager due to mine being out of office Sarah took on board my question and got in contact with my landlord ASAP and my question was answered in quick time. Thank you Sarah for your help :)
5/5
GoogleExcellent customer service from Sammy Measom. He was very helpful and talked me through the entire process. i will recommend Sammy to all my friends looking for a rental in Ipswich.
Hi Jackson, thank you for taking the time to let us know about the service you received from the team in Ipswich. We are so pleased to read of the exemplary level of service that Sammy has been able to deliver and will pass on your comments to express your thanks. If there is anything we can do to help in future then please do not hesitate to get in touch. We hope you have a great day! Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleEveryone knows moving home is super stressful but Leaders are informative and the Property manager Bettina is very helpful in answering all queries and reassuring concerns, would recommend to anyone.
Hi Jake, thank you so much for your positive comments about your recent experience with Leaders Ipswich! I agree with your comments; moving home can be one of the most stressful experiences you can endure but we are so pleased that we have been able to help make this experience more straightforward for you. We will ensure your comments are passed onto Bettina and the team at Ipswich. Kind Regards, Leaders
5/5
GoogleLeaders are quite honestly the best agency in Ipswich (Hands Down!). I highly recommend their services. I would like to mention Amy in particular, as she has been an absolute god send throughout this moving process. Moving can be a massive hassle and Amy has made this process extremely easy for me. THANKS Amy and the whole Leaders team!
1/5
GoogleWhen its about rent/backgroundcheck/finalising the property /paying of bills/ they know how to contact you through emails/mails/letters/text messages. But when you have issues, they forget all means of communication and rely on just calling for which you should always be available otherwise you have missed your chance. 2 months and they couldnt replace my kitchen extractor fan. After multiple request they tell me that they are continuously in touch with the landlord but nothing seems to work. Now its Mid november and the heaters arent working. the average temprature is 4-5 degrees going as low as 0-1 Pathetic service
Hi Naman, we are sorry to hear you have had a negative experience. We have been in touch with the branch who have told us that they have been in contact with you and that this is being resolved. If you would like to discuss anything further then please do not hesitate to email customerservice@leaders.co.uk
5/5
GoogleLeaders went above and beyond while purchasing a property they had listed. Very stressful time but leaders took control and sorted out all the parts that were beyond our control in order to get completed today. Many thanks to them and now the young family can now start to settle in ready for Christmas.
Dear Rick Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleDo NOT do the No deposit option, it's basically a scam. Leaders were okay, not great, as property management; essential things like a faulty oven or leaky toilet were attended to quite quickly, but 'non essential' things like a hole in the window was never attended to (was there when I viewed the property, and was still there when I left 18 months later)
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleGreat experience from enquiry to the moment I collected the keys for my rental property. Bobby whom I dealt was very professional at all times. Thanks to the entire team at Leaders. Highly recommend.
Dear George Antony Christinis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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