Trusted Agent profile · Yorkshire
★★★★★
1,351 reviews across 2 platforms
Sprotbrough, Yorkshire, DN5 7NU
Crest Nicholson's office in Yorkshire, at Sprotbrough, is rated 4.0 out of 5 across 1,351 reviews on two platforms, including 3 Google reviews rated 2.7.
Every review we hold for the Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotThe brief info pack we received via…
The brief info pack we received via Carly was so helpful. She answered all of our questions with patience.
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Carly will be delighted to hear your comments.
1/5
TrustpilotFire safety post Grenfell
After the tragic fire at Grenfell in 2017, residents of Bentham House in Bolnore Village requested assurance from Crest Nicholson our four-story block of flats was safe & compliant. Eventually in 2022 we received an email from then managing agents HML, stating “no remedial work is required”.On Friday 2nd February 2024 residents received an email from Pembroke PM, replacement managing agents, stating “we wanted to inform you that Crest Nicholson, the developer has arranged for some intrusive fire safety investigation works to be conducted on both the externals and internals of the block. These works are scheduled to take place starting this Monday, 5th February.” No further explanation was given or apology for short notice.On the Monday a crew arrived and proceeded to cut holes in outside walls, remove doorframes in the common areas and enter flats to inspect. Only when work was underway were we informed that Hydrock acting on behalf of Crest Nicholson were there to assess the building in the context of fire safety, and setting out the extensive scope of their works.While residents appreciate the need to ensure safety & compliance this seems far too late and particularly distressing is Crest Nicholson’s total failure to communicate in any way. An email sent to their Chief Executive and other board directors remains unanswered. Presumably we mere homeowners will be informed if our flats are safe when Crest Nicholson deem it necessary!Update 15 Feb. Belated communication from Crest who apparently have been liaising with freeholders Aviva for some time, but seemingly no one thought to advise irrelevant homeowners. We now have holes in external walls, left open to rain or patch repaired to an abysmal standard. How can Crest Nicholson take so little care; no doubt months more of this.....updates to follow.
Good afternoon Adrian, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotReview is for the interaction with Sales - No purchase made
Review is for the interaction with Sales executives and I appreciate the effort even though we could not strike a deal due to other factors... Jay was very knowledgable and helpful. I recommend his professionalism and enthusiasm. Keep up the good work...
Thanks for taking the time to share your experience.
1/5
TrustpilotPurchased one of their homes in April…
Purchased one of their homes in April 2022 and had some snags, at first they did some of the corrections but since then very few. We currently have the ensuite in bits as they couldn't line up the tray and tiles without messing this up. Still waiting for this to be fixed, Our kitchen carcass overall is very poor. The plinth is too tight can't get it off easily to access the filter on the washing machine. The base units and doors are all tight rubbing against each other. The stone worktop itself is unlevel with packers jammed in it. Our roof flashing has still not been resolved after 3 three trades have looked at this. We have an email list of other minor things. They don't reply to emails or answer the phone and when they do they fob you off. It's a terrible housing firm to buy from and you can see why they have lost 70% of profits and the CEO has stepped down. Sort your customer service out/quality of the interior and you may be able to recover.Update 10th Feb - we are still chasing this useless firm. Do not buy one of their homes.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFriendly Video appointment to view…
Could not make the appointment to view a home today in Steeple claydon.Joy was fantastic and did a video viewing for us.She was very helpful and informative. Keep it up Joy.Job well done
Thank you for taking the time to share your experience.
5/5
TrustpilotNine Acres
We reserved our house at the Nine Acres site in Tiptree just a few weeks ago. Carol has been fantastic at making the process as easy and straightforward as possible so far, with everything explained so well. We are so excited to see our completed house in hopefully just a couple of months time!
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotI am buying a property from westvale…
I am buying a property from westvale park in Horley. So far, Jill and Alistair has been amazing and made the process so exciting. Looking forward for the next steps as the major decissions are coming. Giving 5 stars for the time being for Jill and Alistair alone, will do further review as the process move forward.
Thank you for your review, the team will be delighted to hear your feedback.
5/5
TrustpilotThe experience with Katrina was great
The experience with Katrina was great, very welcoming, explained everything about the side and house types, loved 3 of them but unfortunately in wrong position, but Thank you Katerinap
Thank you for taking the time to share your experience.
5/5
TrustpilotCrest Nicholson Nuneaton
Crest Nicholson, Nuneaton were so, so helpful, nothing was too much trouble for Becky and Anita, they couldn't do enough for us, from showing us round the development to choosing carpets and kichens
Thank you for taking the time to share your experience.
5/5
TrustpilotWe had a very good experience with the…
We had a very good experience with the Crest Nicholson team at Montague Point. The interaction with Diane is great, she is very helpful and has accomodated our needs in a professional manner. Looking forward to be moving into our new house.
Thank you for taking the time to write a review, the team will be delighted to hear your comments.
5/5
TrustpilotBecky
Becky, Hazel, Amy and Lauren were all extremely helpful and supportive through the stages of me and my partner reserving our first home on the First Homes scheme. Nothing but positive things to say about our experience with them so far. Becky has made us feel extremely welcome and comfortable in every meeting we have had with her to discuss our future home. We’re very grateful for her patience and enthusiasm and ability to make our nerves and questions feel valid!
1/5
TrustpilotCustomer care lacks
I remain of the view that customer care for crest is something they dream of. To tie this is to the prev review, flexing shower plate, I had the visit from the plumber who advised that it’s not a plumbing issue but a “settlement issue” ok as he left I called crest at 2 pm and was diverted to and overflowing line where I was told they might be still at lunch - wow maybe I’m in the wrong job.. if you can lunch till way past 2 pm, anyhow, left a message asked to be called back, to discuss the next steps after what the plumber said. At 3.15 pm I called again I spend 15 min explaining the whole thing and the young girl says “ you’ve come through the after hours support” at 3.15 in the afternoon I said.. again maybe I’m in the wrong job. Again left a message to be called back. Meanwhile the shower has been out of action for the past week, nothing was resolved today once more words fail to really describe how painful dealing with crest is. For something that is fully documented, and tried to fix in the past with no luck the sheer lack of ownership in solving the problem is gigantic. Perhaps it’s taken for granted on crest’s part that we can all meander aimlessly like them. And so ladies and gents, the saga continues. Meanwhile to give one star is paying them a very flattering compliment, because here it should be ZERO.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotBlythe Valley development 21 and 22 JAN 2024
I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw
Thank you for taking the time to share your experience.
5/5
TrustpilotBlythe Valley development 21 and 22 JAN 2024
I attended Blythe Valley development on two occasions this week. The sale representative was knowledgeable and helpful. For a young person she was very patient and recognised the challenges one has when trying to find a new home. I was impressed with the attention to detail, the health and safety adopted on site, the politeness of the building team, the professionalism of all of the staff on site and the choice of properties, their spaciousness , innovative designs etc the back gardens were small but there were garages for each house I saw
Thank you for taking the time to share your experience.
1/5
TrustpilotSame issue that reappeared after it was supposed to be fixed
Very difficult here to convey the overall disappointment. The issue that was sorted has reappeared again, we are talking about a flexing shower plate on the on-suite bathroom, the silicon/mastic detaches itself from the tile thus creating the gaps and this leak creates a patch on the living room sealing. It took weeks to get the plumber that they used to get this ( we thought resolve) but here we are 6 months down the line with the same issue. Further all the toilet flushes have a life span of 6 months to a year. Once again 2 out of 3 flushes have gone wrong and need replacing. I have no idea as to why a flush fail this regularly As mentioned at the start of this review, I don’t get why the quality lacks so much, people want to take pride on their newly built homes. But these guys make it very very very difficult.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotPaul (site manger) Natalie haigh ( head…
site manger and head of sales have failed to complete my snag list after 1 year and have now stopped responding. customer service ignores email even thou they have sla of 5 days to respond. I have not had a professional clean and my kitchen is not completed nor has my bathroom been completed. Saddle row, hawley, Camberley, Hampshire. So disappointed by the service given. It’s now jan 2024 and I purchased the property on 12dec 2022.Don’t trust these people - they do not follow process!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotViewing was a great experience
Viewing was a great experience, I arrived 30 mins before my appointment however I was accommodated. Staff was friendly and supported with all answers for my queries
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat viewing experience
Great viewing experience, Katrina was polite, knowledgeable and very helpful. I felt confident with the information she was providing me.
Thank you Bryan for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Katrina will be delighted to hear your comments.
4/5
TrustpilotVery helpful good design l was looking…
Very helpful good design l was looking at 3 bedroom detached was dissapointed that there was no utility room & would have liked a higher oven. Sophie was very helpful
Thank you for taking the time to share your experience.
5/5
TrustpilotVisited the Sevington lakes (FINBERRY
Visited the Sevington lakes (FINBERRY, Ashford)Development where I looked at the 5 and 4 bed houses which are good and priced competitively, very lovely,patient and informative team who really have your interest at heart. the only challenge I could envisage with the houses is if you have alot to store then you need to get creative.If like me you don't like storing anything in the house if it's not for daily use as you don't get a garage but a car barn/Carport instead.Otherwise thanks.
Thank you for taking the time to share your experience.
1/5
TrustpilotDO NOT BUY WITH CREST. Don’t make my mistake
I cannot write a negative enough review to explain how awful Crest Nicholson are, and how awful my experience with them has been. They are daylight robbers who take your money and deliver faulty poor quality houses. The amount of stress they have caused me and my family is disgusting and I have no idea how an organisation run like this is still in business. I have been in my house for 20 months now, have had to move out in several occasions due to the severity of issues my house has, and I still have NUMEROUS issues outstanding. Customer service ignore you, lie to you and simply DO NOT CARE. As soon as they take your money you will be lucky to hear from them again. Amongst a long long list of issues my whole ground floor is WONKY and out of NHBC tolerance and after 20 months I am still chasing to a resolution on deaf ears. The amount of time, effort and stress crest has caused me is devastating and at this point I am close to completely giving up. I cannot advise enough to stay away from crest. I have brought with new builds before and never experienced such atrocious customer service.I have been in tears on several occasions as a result of crests customer service, as getting anything actioned is like pulling blood from a stone. I have even emailed the managing director on many occasions who hasn’t helped. I don’t know what to do as I have tried everything! I am at my wits end!To put in to perspective how bad my floor is…. My cocktail trolley rolls in to the middle of the room it’s so sloped!! My table and chairs don’t sit with all 4 legs on the floor as it’s all different levels!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFriendly, well informed sales advisor!
Really easy and fun experience buying a property with Crest - Lily was really friendly, well informed and helpful, which made the process that much smoother and stress free. Highly recommend Lily and Crest when considering purchasing a property, thank you!
Thank you for taking the time to write a review, the team will be delighted to hear your comments.
5/5
TrustpilotGreat customer service
Sue was very welcoming at Crest Nicholson Union Place. Covered everything needed and was great at answering all of our questions that we had. It made us even more excited to buy a house with Crest Nicholson! Sam has also been very helpful and friendly during the process and has supported us every step of the way.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotNine Acres- Carol Judd
We are buying our first home and Carol has been nothing but great help.She has been very informative and supporting due to my delays and tight work schedule.I will highly recommend Crest wherever Carol is. She is a lot more than a sales persons; a sale person with a heart and not just numbers.
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's Yorkshire office has 1,351 reviews across two platforms: 3 on Google, 1,348 on Trustpilot (across the whole business).
Crest Nicholson Yorkshire is rated 4.0 out of 5 across all 1,351 reviews, and 2.7 out of 5 on Google from 3 reviews.
Crest Nicholson Yorkshire, Sprotbrough, Yorkshire, DN5 7NU.
