Crest Nicholson Yorkshire reviews

★★★★★ 1/5

Trustpilot

Same issue that reappeared after it was supposed to be fixed

Very difficult here to convey the overall disappointment. The issue that was sorted has reappeared again, we are talking about a flexing shower plate on the on-suite bathroom, the silicon/mastic detaches itself from the tile thus creating the gaps and this leak creates a patch on the living room sealing. It took weeks to get the plumber that they used to get this ( we thought resolve) but here we are 6 months down the line with the same issue. Further all the toilet flushes have a life span of 6 months to a year. Once again 2 out of 3 flushes have gone wrong and need replacing. I have no idea as to why a flush fail this regularly As mentioned at the start of this review, I don’t get why the quality lacks so much, people want to take pride on their newly built homes. But these guys make it very very very difficult.

Alex · 20 January 2024

★★★★★ 1/5

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Paul (site manger) Natalie haigh ( head…

site manger and head of sales have failed to complete my snag list after 1 year and have now stopped responding. customer service ignores email even thou they have sla of 5 days to respond. I have not had a professional clean and my kitchen is not completed nor has my bathroom been completed. Saddle row, hawley, Camberley, Hampshire. So disappointed by the service given. It’s now jan 2024 and I purchased the property on 12dec 2022.Don’t trust these people - they do not follow process!

Elaine · 19 January 2024

★★★★★ 5/5

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Viewing was a great experience

Viewing was a great experience, I arrived 30 mins before my appointment however I was accommodated. Staff was friendly and supported with all answers for my queries

Sunila · 29 April 2024

★★★★★ 5/5

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Great viewing experience

Great viewing experience, Katrina was polite, knowledgeable and very helpful. I felt confident with the information she was providing me.

Bryan · 30 August 2024

★★★★★ 4/5

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Very helpful good design l was looking…

Very helpful good design l was looking at 3 bedroom detached was dissapointed that there was no utility room & would have liked a higher oven. Sophie was very helpful

CustomerMerry · 25 February 2024

★★★★★ 5/5

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Visited the Sevington lakes (FINBERRY

Visited the Sevington lakes (FINBERRY, Ashford)Development where I looked at the 5 and 4 bed houses which are good and priced competitively, very lovely,patient and informative team who really have your interest at heart. the only challenge I could envisage with the houses is if you have alot to store then you need to get creative.If like me you don't like storing anything in the house if it's not for daily use as you don't get a garage but a car barn/Carport instead.Otherwise thanks.

8605 · 13 January 2024

★★★★★ 5/5

Trustpilot

Friendly, well informed sales advisor!

Really easy and fun experience buying a property with Crest - Lily was really friendly, well informed and helpful, which made the process that much smoother and stress free. Highly recommend Lily and Crest when considering purchasing a property, thank you!

Customer · 26 May 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY WITH CREST. Don’t make my mistake

I cannot write a negative enough review to explain how awful Crest Nicholson are, and how awful my experience with them has been. They are daylight robbers who take your money and deliver faulty poor quality houses. The amount of stress they have caused me and my family is disgusting and I have no idea how an organisation run like this is still in business. I have been in my house for 20 months now, have had to move out in several occasions due to the severity of issues my house has, and I still have NUMEROUS issues outstanding. Customer service ignore you, lie to you and simply DO NOT CARE. As soon as they take your money you will be lucky to hear from them again. Amongst a long long list of issues my whole ground floor is WONKY and out of NHBC tolerance and after 20 months I am still chasing to a resolution on deaf ears. The amount of time, effort and stress crest has caused me is devastating and at this point I am close to completely giving up. I cannot advise enough to stay away from crest. I have brought with new builds before and never experienced such atrocious customer service.I have been in tears on several occasions as a result of crests customer service, as getting anything actioned is like pulling blood from a stone. I have even emailed the managing director on many occasions who hasn’t helped. I don’t know what to do as I have tried everything! I am at my wits end!To put in to perspective how bad my floor is…. My cocktail trolley rolls in to the middle of the room it’s so sloped!! My table and chairs don’t sit with all 4 legs on the floor as it’s all different levels!

Bethany · 9 January 2024

★★★★★ 5/5

Trustpilot

Great customer service

Sue was very welcoming at Crest Nicholson Union Place. Covered everything needed and was great at answering all of our questions that we had. It made us even more excited to buy a house with Crest Nicholson! Sam has also been very helpful and friendly during the process and has supported us every step of the way.

Alice · 23 May 2021

★★★★★ 5/5

Trustpilot

Nine Acres- Carol Judd

We are buying our first home and Carol has been nothing but great help.She has been very informative and supporting due to my delays and tight work schedule.I will highly recommend Crest wherever Carol is. She is a lot more than a sales persons; a sale person with a heart and not just numbers.

S · 28 November 2021

★★★★★ 5/5

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Sales staff are very helpful and…

Sales staff are very helpful and exceptionally well informed

Richard · 18 May 2026

★★★★★ 5/5

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Extremely helpful and professional sales executive

Extremely helpful, friendly and professional Sales Executive.....Lauren.

Keith · 1 June 2026

★★★★★ 5/5

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Kegworth Gate

Nikita at Kegworth Gate has been fantastic so far in our Crest journey! From showing us round the showhome to helping us pick options and reserve our plot in a very quick time frame! Couldn’t recommend a better sales person!

Amy · 9 June 2023

★★★★★ 5/5

Trustpilot

Westwood Park - CV4 8NS

Since the beginning, the attention and service I have received from Crest Nicholson have been exceptional. During my first visit to their site, I showed interest in one of their houses. The team at Crest Nicholson kept me updated until the exact model I was interested in became available. They even helped me with Part Exchange and accepted the market price for my old house. In addition, they provided me with flooring and turf for my new home, and to my surprise, I still received a deposit incentive. I had to change plots twice during the process, but Crest Nicholson approved it without any issues. The construction quality of the house is good, without any major details. However, I had a few minor issues with the paint and flooring, which were addressed as soon as I gave them the snagging list. Two months after moving in, I had an issue with a leak, and after calling customer care, a plumber knocked on my door within 30 minutes to repair it. I would like to express my gratitude to Maria and Geneva for their support throughout the process and thank Crest Nicholson for helping me get my dream home. I waited until moving in to ensure all steps were completed before giving feedback. Also, this is not my first time buying a brand-new house.

Helder · 28 December 2023

★★★★★ 4/5

Trustpilot

Kegworth Gate

Kegworth gate! I’m now in the house and 2 months in and hopefully this review will give you a good insight. The purchase of the house was very poor! And would of been 5 stars otherwise. If we could of pulled out we would off but glad we didn’t so read on!Buying and selling a house is very stressful! That taking into account, we found the sales staff in the office very poor! Was not pro active and did not care. Possibly very inexperienced but that is a major floor in the business. The hole process was pulling teeth and not helpful I really could go on but I’m not here to call people out!The house has been finished off very well with very little issue and the build quality feels excellent! The aftercare with the site manager Simon has been brilliant and second to none! With the process off buying I did not trust a word of chest Nicholson and was very skeptical moving in! But the aftercare has been brilliant and Simon is a credit to the company!

Jonathan · 4 September 2022

★★★★★ 5/5

Trustpilot

A worry-free experience for my first home.

I recently completed the purchase of my first home and have settled in now. My estate is Curbridge Meadows PO15.I had not initially considered a new build property and like most people, had many questions and was hesitant to begin with. Simply put - Crest Nicholson and the wonderful women who run the Curbridge Meadows office communicated clearly to me the process of the purchase, gave advice and always answered my queries promptly.I received regular updates on my house, each update was meaningful and aside from some dates for completion being moved around at the start, the house was completed to schedule.All my email queries / phone calls were answered promptly, if a call was missed they would always contact me quickly. This was appreciated as I would often have time sensitive questions from the solicitors / bank.Crest & the ladies of the Curbridge Meadows office were always professional and friendly, I can't fault the service I received.Simply put - at no point from reserving the plot (February) and moving in (August) did I have any concerns, compared to a lot of horror stories friends of mine have gone through with other builders, I consider myself quite fortunate that the process was as smooth as it was.I'm still awaiting a new build inspection at the time of this review, I will likely update it if possible once this is complete. So far there are only minimal cosmetic things that need to be touched up, this will be done by the builders though and they have also been friendly and attentive.The only negative thing I could say is that the dates for completion I was given on our first meeting were wrong, mistakes happen but this was after I had reserved the plot so I waited longer than planned. Although this was a one-off mistake and all other dates given were correct.Finally, the house is of a really good quality, all the information you could need to manage your house is provided on completion and I could really feel that the staff at Crest (Curbridge Meadows) really cared about my experience which is massively appreciated.A final thank you to Hayley & Siobbhan for your help, and a special thank you to Lynn who looked after me from start to finish, I will be forever grateful!-Alex K

Alexander · 3 September 2022

★★★★★ 4/5

Trustpilot

showroom in Southampton…

I visited the showroom in Southampton and was very pleased with the service that was provided by the representative. She was very knowledgeable, accommodating and had the answers to all my questions. The reason for 4 out of 5 stars was due to the fact that since I registered online for an appointment, I started to receive too many reminder emails any text messages which is completely unnecessary.

Ed · 13 August 2024

★★★★★ 5/5

Trustpilot

Excellent service & support from Fuller's Grove team (Chloe)

Chloe from the Fuller's Grove team made us feel very welcome in the viewing & explained all possible details about the houses on offer. Her support around providing any materials, information & some incentives made our viewing experience very memorable.We haven't decided on our property yet but we're very pleased to have met Chloe who shared the Crest Nicholson culture & way of working with us.We recommend new buyers to visit this development & we'll continue researching other Crest properties too.Great job team!

Dee · 23 December 2023

★★★★★ 5/5

Trustpilot

The Team at Sevington Lakes are…

The Team at Sevington Lakes are fantastic they provide a friendly and helpful service and do go the extra mile. Since my husband and I have reserved a Crest Nicholson home we have made many a unexpected visit to site and even at closing hour we are welcomed and dealt with professionally and in patience. It's nice to have personal trust that you are being treated like a valued customer. Fab team at Sevington. Special shout out to Tina Sutcliffe.

Customer · 23 August 2022

★★★★★ 5/5

Trustpilot

Elaine showed us around

Elaine showed us around. Lovely lady and properties to a higher spec than we have seen at other developers.

Andy · 10 October 2026

★★★★★ 4/5

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Excellent staff

Excellent staff. Sally and Caroline are excellent.

Mrs · 27 May 2026

★★★★★ 5/5

Trustpilot

I was very surprised by the experience…

I was very surprised by the experience today. Melissa was great and could answer all questions I had, there were many!

Lynette · 18 July 2024

★★★★★ 1/5

Trustpilot

Not happy

Purchased a crest Nicholson house and completed Oct 2022, in Harpers View Kilnwood Vale. The best service was from the sales team who are nothing but helpful when purchasing. The after sales service hadn’t been as great, email containing the below has been sent on a monthly basis to crest Nicholson. The effect is a call from customers services with a guarantee someone will be in touch, been waiting 12 months nothing. Kitchen, dishwasher crack on door, Various, cracks around the house, Stairs, Movement in the banister handrail Kitchen, sealant issues, units haven’t been sealed fully around. External, water pooling on the drive during rain no drainage General, query over the insulation, bed room one is constantly cold.External, from 15 days snag - all Items outstanding items from initial snag report in Oct 22. All in all poor experience wouldn’t recommend crest as a builder.

Snehal · 13 December 2023

★★★★★ 5/5

Trustpilot

The staff have been lovely now onto…

The staff have been lovely now onto next level

Lorraine · 12 May 2026