Trusted Agent profile · Yorkshire
★★★★★
1,385 reviews across 2 platforms
Sprotbrough, Yorkshire, DN5 7NU
Crest Nicholson's office in Yorkshire, at Sprotbrough, is rated 4.0 out of 5 across 1,385 reviews on two platforms, including 3 Google reviews rated 2.7.
Every review we hold for the Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotThe staff have been lovely now onto…
The staff have been lovely now onto next level
Good afternoon Lorraine, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
1/5
TrustpilotStay clear
Stay clear, we feel severely let down by Crest and would advise staying well clear at all costs.Everything that crest said seemed to revolve around the nhbc survey and once that had gone it’s been like pulling teeth on getting anything done. That’s for the things that have been resolved… 6 months down the line post moving into our house and we’ve still got dead grass, a gas meter cover that bangs against the house causing loud bangs every time there’s a gust of wind and a snag list that STILL isn’t complete. On top of that we were promised a step installation due to impracticality in design. Once we had returned the NHBC question Crest did a complete u turn and have now told us they’re not willing to make the adjustment. Very disappointed!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFantastic Service
Our experience with Crest Nicholson so far has being fantastic, thanks to Carol J at Nine Acres, she’s fantastic, professional and helpful. We will forever be grateful to Carol and Lucy. I don’t know how to put into words how blessed we are to have met Carol J. Thank you so much for looking after us, your professionalism , knowledge and customer service and care is extraordinary. Thanks for going the extra mile to ensure everything goes smoothly. You are certainly a great value to Crest Nicholson.
2/5
TrustpilotFinishes not so great
CN new-build apartments are good in terms of structural design. Not so great on the finishes, if you’re intending to buy from Crest Nicholson be aware of the ancillary items such as bike store door locks, inclusion of car park CCTV, basement door locks, letter box quality etc. My building has issues with all of these and runs into the thousands to get installed or repaired. Get these questioned before you buy as you have little to no leverage when the money passes hands.
Hello Christopher, thank you for taking the time to share your experience. We've requested more details from you so that we look into this further.
5/5
TrustpilotAlways make me feel very welcome
Always make me feel very welcome, it was never a trouble for them to take me and the kids to see our new home. Amazing customer service, thank you Anita and Becky
Thank you for taking the time to share your experience.
5/5
TrustpilotManager Elise was very accomodating
Norwich Manager Elise was very accomodating, made us feel welcome. She helped us find ways & means in order to buy our dream home. Thank you team!
Thank you for taking the time to share your experience.
1/5
TrustpilotCustomer Service is a disaster, after care is so poor
We moved into our new build flat in Walton Court Gardens in September 2021.The customer service team, since moving in, have been slow, answers have lacked any detail and have had no sense of urgency. I support previous reviews that state the lift wasn't working for weeks, despite constant emails from residents, at times with over 12+ residents in one email with senior staff from Crest Nicholson copied in. The lift was broken due to criminal damage, and CS lacked any urgency that this may have occurred due to lack of secure building, and lack of response regarding gaining access to CCTV. Pregnant residents had to use the stairs, as well as residents with young children. There was also rational worry from residents living alone regarding the building not being secure.It took a lot of pressure from residents for the lift to be fixed. As of this month, the intercom system still rarely works, and we continue to miss parcels as people are not able to make contact for us to retrieve parcels. The building was sold to all residents with access to a gym, this facility still does not exist, and the timeframes for this are forever being pushed back. As of this moment, the suggested timeline for the gym is October 2022, over a year after residents have moved in.I could go on and on with examples, access to gardens not complete, any plants added are not looked after, windows have never been cleaned etc etc.When we moved into the building, the whole external area was still a muddy building site, and for months we could only access through a small area blocked off by scaffolding. It has not been the first-time buyer experience we expected, and we have been forever logging requests for support from the site team and customer service ever since we moved in.It is very disappointing, and very draining !I also have many photos of the state of the site, after it had been deemed 'complete' for us to move in, and also images of other lack of care and repairs since then. I, and many other residents, also have dozens of threads of emails and texts between the site team and customer service to try and resolve the mountain of issues.
1/5
TrustpilotThey were fairly helpful on the sale…
They were fairly helpful on the sale and purchase of our new home but my god when it comes to the snags they are useless. Two year cover your suppose to have, BS. We reported things ages ago. 6 months probably. Still not fixed the shower in our en-suite which is leaking Kitchen worktops not level, garage has large amounts of mould/damp up the walls due to poor drainage. I saw a comment about you need to knock off 10/15% of their purchase price totally correct as they our next to useless at fixing these things in a timely manner or even answer the phones. Replying to emails. Poor customer service once they have your money. Would I buy their home again no. Oh if they do book a trade almost certainly they won’t show up. Many of our booked visit all didn’t happen and were rescheduled in which they failed to arrive again.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotBeautiful house & a great experience
Crest Nicholson have been amazing throughout the entire process of my house purchase. Over the past few months Diane had helped in making sure the whole process of selling my old house and moving into the new one was stress free. Diane and Sam are very friendly and helpful. Post purchase, Darren and Julie have made sure that even the smallest things were taken care off to ensure that the committement to their high quality is always maintained.Thank you team!
Thank you for taking the time to share your experience.
1/5
TrustpilotAvoid like the plague
Avoid like the plague.Built on the cheap.Zero customer care.I’m no builder but a capable DIYer, and the things I’ve had to fix since moving in are ridiculous. Not worth the money and definitely not done to any kind of quality. Poor workmanship, poor planning, poor aftercare. Just poor. Wish I could have at least one good thing to say, but I don’t. Just save yourself the headache and avoid them.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotThe sales has given complete coverage…
The sales has given complete coverage from all phrase of development planned to every little feature of the property before reservation agreement signed. Transaction was made along with a strict SOP that give me great confidence as buyer.
Thanks for your review, it's great to hear of your positive experience.
5/5
TrustpilotGeneral appointment
It was very nice and warm appointment. Katie was very helpful and answered all questions we asked. Really appreciated!
Thank you for taking the time to share your experience.
1/5
TrustpilotIf you want to get terrible purchse…
If you want to get terrible purchse experiecne, you should choose Crest Nicholson.They will not follow the building diagram to build the house. The response of the followup action is slow. They will push the duty between the team. Sales team will push the responsibility to Customer Service (CS). CS will push to site team. However, you cannot connect site team.The Sales team will give you incorrect selection item for option or upgrade. Even, the deposit amount, the sales team will give you a wrong amount.The CS will not demo the usage of the appliance in the demo session and will told you he don't know how to use the boiler that provided by Crest.Overall, you need to assume they will give the wrong result to you. If you get something correct, it is your luck.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotViewing
On arrival, we was early and Siobhan was happy to start the process at this time. She was extremely helpful, very friendly and full of good helpful knowledge.
Thank you for taking the time to share your experience.
2/5
TrustpilotInitially impressed, extremely poor after care/snagging
I have been impressed with the service given and quality of the Crest homes in Claybourne, I felt that the standard fixtures needed several upgrades but arranging these has gone very well! I'll update my review once completion + snagging has been completed but so far feel everything has gone well.Addition 18/10/2023 (1.5 years after moving in) - Please be aware that the Crest Nicholson snagging/customer service team is awful. You will be ignored, then your justified snagging will be dismissed as not covered (when it is). Prepare yourself for a battle to get anything rectified.Addition 13/11/2023 - Just so everyone knows how to get your snags done follow this:1) Raise the complaint (be ignored/dismissed)2) Raise it again a week later (be ignored/dismissed)3) Ask for a final written response to your complaint (you will be ignored/dismissed)4) Say you want the final written response so you can raise it to the NHBC - this is the stage you will be listened to but you have to follow the other previous steps.Good luck, shambolic customer service but you can get through it
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotMy experience so far at the monksmoor/…
My experience so far at the monksmoor/ union place site, Daventry has been fantastic, Lauren was professional and friendly, along with Hazel they were really helpful and knowledgeable able to answer all of our questions. I can only hope the build experience is as good as our reservation was.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotI visited the highbrook view in Stoke Gifford.
I visited the highbrook view in Stoke Gifford without appointment. The sales adviser Julie was really friendly and helpful. She welcomed us and provided lots of informations and answered all the questions I asked. Thank you crest Nicholson thank you Julie.
Thank you for taking the time to share your experience, Julie will be delighted to hear your comments.
1/5
TrustpilotPlease respond to our problem with the…
Please respond to our problem with the front lawn man hole cover. Now our 2nd lawn mover has just packed in, unable to mow the front lawn because you turfed over solid clay ground that had construction vehicle deep tyre tracks on it.. Raised this query in July, it took 2 months for your landscaper just to pop over to say we need to mow the lawn and it's none of their business. Have since responded again and again and again but nobody gives a S***.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
Trustpilot5 star service
Very welcoming, informative and helpful throughout.
Good morning Charlotte, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
5/5
TrustpilotJan - helpful
Jan was really good helpful honest constructive in overall 👏 👍
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experiences and are happy to hear of the great service you received, Jan will be delighted to hear your comments.
1/5
TrustpilotI had a very bad experience.
I had a very bad experience.I bought the additional EV charger (EVIQ-pro7) through Crest Nicholson.Unfortunately, In the 3 months, the charger automatic shutdown, and I need to plug in and unplug in the middle of the night, I believe it has been over 40 times.They are no solution to solve it!They just passed to Greenlighting but also no any solutions.Is it warranty is like that ? Why I need buy this ev charger through crest Nicholson?
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotPromotion of Brightwells Yard by Crest Nicholson
A very transparent, constructive discussion took place with Sally and Victoria from Crest at Brightwells Yard. I felt well informed and able to make a decision, encouraged to do so in my own time. Every effort was made to give me a relevant tour of properties within my budget, and to explain the dynamics of the location, as well as the process to be followed if I decided to invest. Highly recommended!
Thank you for taking the time to share your experience.
1/5
TrustpilotDisappointed and dismayed.
I purchased my new build home from Crest Nicholson just over four years ago in the Bond House development, and I'm shocked by the experience. In fairness, for the most part, there have been very few issues during the time I've been here. However, this one issue has left me utterly dismayed.I first raised this issue three months ago, and since then, the situation has continued to deteriorate. In the interim, I formally raised a complaint as well, but regrettably, my concerns have been now been met with complete silence.The main concern is a corroding bath, which Crest Nicholson alleges is a result of my placing a wet bath mat on it. I find this explanation utterly perplexing and unacceptable. After just over four years, needing to purchase a replacement bath due to corrosion is beyond belief. The evidence, supported by the bath manufacturer and third-party tradespeople, clearly suggests that an unsealed bath panel allowed moisture to accumulate and corrosion to develop. This conclusion is further reinforced by the state of my neighbours' sealed baths, who do not have this issue.It's deeply disappointing that Crest Nicholson has not taken this matter seriously and failed to provide a satisfactory resolution. This level of neglect and unresponsiveness is not what I expected from a reputable developer, especially on a new build.Furthermore, it's disheartening to see that Crest Nicholson's responses to negative reviews seem to follow a predictable pattern, offering requests for more information but often falling short of addressing the actual issues. This approach raises concerns about accountability and transparency, and it's evident in the way they handle honest reviews.What's equally alarming is that the corroded bath has become a health and safety hazard, with sharp edges that make it dangerous for family and guests, especially children. It's an embarrassing situation for a new build home, as it restricts my ability to have family gatherings (at least until a permanent resolution is in place). Please consider this as a warning before making a decision to purchase from Crest Nicholson.This experience has marred an otherwise mostly unproblematic four years in my new home. I had higher expectations for a reputable developer like Crest Nicholson. I hope that future buyers will have a more positive experience, but I would advise caution and thorough inspection before considering a purchase from this developer.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotWe live in affordable housing via crest…
We live in affordable housing via crest and have raised several issues not solved via housing association.
Good morning Daniel, thank you for taking the time to share your experience. We’re sorry to hear this, we have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
