Crest Nicholson Yorkshire reviews

★★★★★ 5/5

Trustpilot

Walton Court Gardens

Had an excellent experience so far at Walton Court Gardens having reserved a flat as a first time buyer. The sales team, especially Dylan have been very friendly and helpful and always on hand to answer any questions, making the process as easy as possible. Thank you!

Amelia · 12 March 2022

★★★★★ 5/5

Trustpilot

Perfect experience

Can’t fault Crest throughout the process, all the way from the initial showing to the date of completion 😊 we were having a really rough time throughout the process with chains and poor solicitors, and without Steph from Crest going more than above and beyond, we would never have completed, let alone sold our flat. They have been exceptional and I would recommend to anyone.

Viki · 12 July 2024

★★★★★ 5/5

Trustpilot

I have reserved a flat on the…

I have reserved a flat on the Brightwells development in Farnham. The sales team have provided excellent customer service where they have really spent time with me whilst I was trying to make the decision. I was able to see the flat a couple of times and the team answered my many questions as I had some concerns about buying a place right in the town centre. I really appreciate the advice and making the process easy to deal with.

Customer · 29 August 2023

★★★★★ 2/5

Trustpilot

Poor service

I moved into the new build house of Crest Nicholson few months ago, I paid extra for having the dishwasher. But it’s not usable, dishwasher company checked and confirmed the dishwasher is working but the hose is too short, I have contacted customer service, we wait and they sent us a wrong hose which is not usable for the dishwasher, and we wait again and then they sent us the plumber and the plumber said it’s not his job. The last email customer service said will send us fitter to fix it, we wait again but he never appears. And then customer service doesn’t even reply us now. I’m so disappointed with their service.

ShekKwan · 29 August 2023

★★★★★ 5/5

Trustpilot

Lucy was very helpful when we came to…

Lucy was very helpful when we came to visit site and allowed us to look in a property that was finished which we really liked. Chelsea answered my many phone calls in regards to reserving a plot.Both very helpful as we are first time newbuild buyers!

Customer · 18 April 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service! Becky Field was very welcoming and helpful during my unplanned visit. Thank you!

Felipe · 26 July 2024

★★★★★ 5/5

Trustpilot

Thank you Crest Nicholson, Clare and Becky

Clare and Becky at Kilnwood Vale were so helpful and professional. We are very impressed with Crest Nicholson and their team are highly recommended. Thank you again!

Jenna · 22 December 2023

★★★★★ 1/5

Trustpilot

Where to even start - absolutely useless

Where to even start, patio doors not fitted correctly, apartments not insulated, intercoms don’t work, exterior spaces still not finished despite paying a year in advance for ‘service’ charge. Customer services never return calls. Several owners have had to go to NHBC. Garage doors would not open, lift keeps breaking down. It’s an endless battle with several major structural faults currently being fixed in apartments already lived in. Vandalism rife, bicycles stolen from ‘secure’ room. Scaffolding falls regularly into children’s play area. The gardens are overgrown, and not suitable to use. The whole place is a disaster area.Been asked for extra information via Trust Pilot, as CN always request with bad reviews. Provided evidence needed and now verified.

Travel · 16 August 2023

★★★★★ 5/5

Trustpilot

Nine acres

Carol has been extremely helpful and made the experience enjoyable throughout the whole process! Would definitely recommend Crest to anyone looking. She continues to help us with everything and her communication skills are great! Definitely sold everything for us from the first time we visited Nine acres.

Anyta · 6 February 2022

★★★★★ 5/5

Trustpilot

Currently just completed the viewing…

Currently just completed the viewing stage of the moving process. I met Sam at the Warwick site to gain information and she was very helpful and gave me everything I needed. We booked a viewing a day later with Diane who showed us two different properties so we could get a feel for both. We hope to be able to purchase here and appreciate the help of both Diane and Sam so far! Thank you ladies!

Consumer · 20 November 2023

★★★★★ 5/5

Trustpilot

Fantastic - 100% recommend

Fantastic! Couldn’t have asked for a better process. Thank you so much Sophie at Green Acres for answering all our queries in a timely matter and taking us through the process. Would 100% recommend.

Kelly · 17 June 2023

★★★★★ 5/5

Trustpilot

Excellent

We had a nice experience with this real estate agency (Crest Nicholson) Mrs. Hazel was very nice to us she gave us a warm welcome and explained every detail to us patiently. We are looking forward for the house keys. I recommend this agency!

Gheorghe · 27 June 2022

★★★★★ 5/5

Trustpilot

Brilliant service

We found everyone very helpful we felt relaxed. Everything was fully explained to us.

Donna · 19 August 2024

★★★★★ 1/5

Trustpilot

An absolute abomination

An absolute abomination. Moved into our beautiful house over a year ago and still waiting for very straightforward but essential fixes. They refuse to answer any emails or phone calls, or return voicemails so if you’re looking for even those most basic of customer service and to be treated as a human being, you won’t find it here. Our guttering is broken but instead of fixing it during the summer months as you’d expect, they’re dragging it out as long as possible - it’s something that could cause further expensive damage to our property. They also performed the repair for our behind neighbour so they’re clearly treating us differently. We also have a totally wonky kitchen we’ve had no communication about for 4 months with no sign of repair. It’s taken weeks to arrange somebody to change our rusting door handles and I have no trust they’ll come when scheduled this week. They’ll pacify you with minor stuff and let the serious issues fester. Save your money. Edit - shock horror, nobody turned up up fit the door handles. Further edit - a bit of attention given and one of our 3 guttering issues fixed but it’s been silent again and totally ignored for nearly 3 weeks. If you’d like to be treated like a human being, Crest aren’t for you.

Nadia · 9 August 2023

★★★★★ 5/5

Trustpilot

Exceptional Support and Seamless Buying Experience

Natalie and the Crest Nicholson sales team have been absolutely fantastic and incredibly responsive. They guided me through every step of the sales process and provided clear insights into the property specifications. It has been an amazing experience, and I truly appreciate their support in making this journey so smooth and memorable. Thank you!

Kapil · 16 December 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Montague Point

Diane at Crest Nicholson, Montague Point has been a pleasure to deal with. She has been both friendly and professional at all time. Information has been readily available and clearly explained.

Sue · 28 August 2023

★★★★★ 5/5

Trustpilot

Friendly, professional and totally amazing!

As a first time buyer, Crest Nicholson have been amazing! From my first initial enquiry through to reserving my first ever home they have been there every step of the way. Their communication, knowledge, professionalism and expertise have been superb! I was always greeted with a friendly smile and made to feel welcome and nothing was ever too much trouble. Thank you so much.

LP · 10 July 2024

★★★★★ 5/5

Trustpilot

Tina, Lesley and Sophia

Tina, Lesley and Sophia at Sevington have been absolutely fantastic with us from the beginning when we first walked through their marketing suite doors. Tina started our journey telling us we absolutely could be in a position to buy one of their homes after years of thinking we were not able to in a shared ownership situation. All of these ladies have supported us no end with weekly check ins, showing us round multiple plots and properties and answering endless amounts of questions whilst putting up with my indecisiveness. They have been patient, supportive and they’ve made us feel like long term clients with a strong relationship to take forwards. Thank you for making everything that you have possible! Nicole

ND · 21 July 2023

★★★★★ 5/5

Trustpilot

Natalie & Carly at the Waterman’s…

Natalie and Carly at the Waterman’s Gate development in Arborfield Green have been fantastic. From our initial call, right the way through to our reservation they have been flawless. We reserved the same fantastic level of service throughout which was refreshing. Their enthusiasm was what we liked the most and if they didn’t have an answer to hand, they were able to go away and find it swiftly. Thank you to everyone else involved in helping us reserve our new home!

Dan · 15 July 2023

★★★★★ 1/5

Google

I would strongly recommend exploring other options when it comes to buying or renting, rather than going with Crest Nicholson. Unfortunately, their aftercare service is nonexistent, and the site manager's attitude leaves much to be desired, with a clear lack of customer service skills. The overall quality of the work also feels rushed and impersonal. I’m still dealing with numerous unresolved issues. After researching Crest Nicholson online, I discovered a trend of similar complaints across the UK, with many others struggling to get their problems addressed. It seems they don't prioritize aftercare, which is a major concern.

Kel · 26 February 2025

★★★★★ 5/5

Trustpilot

Positive experience at Albany Wood

Positive experience at Albany Wood - Oliver was very friendly and helpful and we were able to look round unhurried.

Customer · 15 April 2024

★★★★★ 5/5

Trustpilot

This is the second time we have…

This is the second time we have purchased a new build and the quality of customer service was amazing. Could not be more helpful! This is at the Daventry sight and Lauren has been incredible. Explaining everything in such fine detail and made us feel so comfortable. Highly recommended.

Customer · 10 June 2024

★★★★★ 5/5

Trustpilot

Excellent

Sophie was very knowledgeable, her manner was excellent, very helpful, I hope to be proceeding with a purchase very soon. Thankyou.

Mike · 21 March 2024

★★★★★ 1/5

Trustpilot

Can mis-sell and contract management companies who will bring in extra charges for residents

I am sad to say that I'm extremely disappointed with my living situation after moving into an apartment in a Crest Nicholson property.When purchasing my apartment in a new development with limited parking space, I was told by the salesperson that this would be rectified and there would be plenty of additional parking for visitors and locals to come. However, having moved in this has turned out not to be the case, and the management company that Crest has installed to look after the residential area are now charging residents with additional cars to park on the street! These changes were brought in with a matter of weeks for residents to adapt and without time for them to purchase the permits they need to comply with the new rules, leaving them liable to fines. It's caused us untold stress. On this basis I'd be very careful when looking at communal properties built by Crest as you're likely to face lots of extra charges and problems in future from the people they contract to manage the property and residential area.EDIT: Despite the response below, I am yet to be contacted by Crest to discuss the issues I have raised above.

Daniel · 3 July 2023