Crest Nicholson Sprotbrough reviews

★★★★★ 1/5

Trustpilot

Self-serving Replies to Negative Reviews

Self-serving replies to reviews. I have said After Sales Customer Service is appalling (along with many others) because I have been dealing with them. This standard response to all negative reviews does not address anything raised in my review just insults my intelligence by assuming I do not know how to contact Customer Services for my property and states the obvious, of course Trustpilot is not the forum to resolve issues, it is the place to raise how badly home owners are treated when problems arise. This response is symptomatic of how far Crest Nicholson has lost the plot and the cynicism with which they treat ordinary people who trusted them. Very poor show."We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at (their generic email address) with your property address and further details of your complaint we can escalate this for you. Kind regards."

TC · 13 March 2021

★★★★★ 1/5

Trustpilot

So disappointed

The shower in our ensuite has been leaking for some time. It has now soaked into the wall/skirting board resulting in £1300 worth of damage. We submitted our initial complaint within the two year period outlined by CN. However, they've ignored us. We are now having to go through the NHBC. So disappointed. We are going to have to pay out a lathe sum of money at what is already a very difficult time. Do not buy with CN.

Rosie · 20 May 2023

★★★★★ 1/5

Trustpilot

First Time Buyer - Not Very Pleased

As a FTB, the experience has been flawless. Just had an end of year defects review and they noticed some knots in the banister woodwork (which I thought was a tea stain that just needed wiping lol) and are sending someone out to repaint. Given this review was for me to tell them about any final defects, I'm very impressed. The site leader George has always been very helpful, and quick to resolve any issues we have. Highly recommendedUpdate: An ongoing issue with my boiler that they failed to fix in their liability period is now my responsibility, which they had made increasingly difficult to resolve as the company that installed it went into admin.

Jack · 17 April 2023

★★★★★ 5/5

Trustpilot

Could Not Fault Service

Could not fault service - from viewing to purchasing and then onward progression all Crest staff were excellent and went out of their way to help in anyway they could. I would particularly like to highlight Danielle Green in sales progression who was easy to reach and really helped me out. Highly Recommend.

Scott · 2 November 2024

★★★★★ 5/5

Trustpilot

Morton Park - Excellent After Sales Commitment

Thank you so much to Amber and Mo (Morton Park) for looking after me and my home - both of you have been an amazing team! Really grateful for the After Sales Commitment you provided - prompt, efficient and patient!

Alex · 18 May 2022

★★★★★ 5/5

Trustpilot

Lesley Kelly Claybourne

I don't normally take the time to write reviews although our experience in dealing with Lesley Kelly at the new homes site in Claybourne was fantastic. Having dealt with a number of other agents & new homes sales team over the past few months she was a nice change.No hard sell, had plenty of time to spend with us to discuss the properties & our needs. Sadly the property itself wasn't right for us up but I would not hesitate in recommending her to anymore looking to move in the future!Thank you.From Joe & Molly

Joe · 11 December 2020

★★★★★ 5/5

Trustpilot

First Time Buyer - Alconbury Weald

We moved to the Alconbury Weald development back in October 2020. There were a couple of teething issues after we got the keys as we had hired our own flooring contractors. They weren't very happy with the condition that the floor had been left in with the amount of plaster embedded into the concrete. The issue was addressed to the Sales Office but the response from the covering Sales Rep didn't prove very helpful. However, since then we have been very happy with the service we have received, especially from Ryan Mistry & the Assistant Site Manager Sarita. We have had a small list of minor snagging and nothing seems to be too much trouble, we were conscious that we didn't want to pick up tiny/petty snags that would appear from wear and tear anyway. Sarita has kept in contact with us and will knock regularly to make sure we are ok and that tradesmen have been round to complete snags. She takes a genuine interest into how we are settling into the house and wanting to make sure we are happy.We are really pleased with the house and the development that we are situated on. We are also pleased that we aren't overlooked either. We had an issue with our drains a couple of weeks ago where the inspection chamber had completely backed up. We called the out of hours Crest Nicholson line on a Sunday afternoon and they had someone come out that evening to flush it all through. The building works can get a bit noisy during the day but what do you expect living on a new build estate. So far we have been very happy with the after sales service we have received and very happy in our new home.

Gemma · 7 December 2020

★★★★★ 5/5

Trustpilot

I have had a very pleasant experience…

I have had a very pleasant experience thanks to Diane at Montague Point. Diane has been very helpful and knowledgable and I have enjoyed the experience so far!

Hm · 14 July 2023

★★★★★ 1/5

Trustpilot

Bad Bad Bad company and customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What a terrible customer service of this company, one month passed, only ask me the contact info and still no one to contact us for follow up.This company build a bad quality house and we claim for the compensation still not get any reply yet, only happy to take our money.They don’t want to take any responsibility of after sales service, if they assign someone to contact, we never cannot reach them as always in the meeting, even no call back.If you don’t want to waste your time for snagging every moment, please beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Victoria · 18 March 2023

★★★★★ 1/5

Trustpilot

The quality of finish is poor

The quality of finish is poor. • The choice of materials is undesirable. • Not everything works, which is expected, but the after sales feels like a battle to resolve obvious issues. Most aren’t answered. • The company will hide behind the specification of the house - which you can’t see, meaning they mark their own homework. They promise to share it, but never do. Quite notable issues have been picked up on by third party trades.

OS · 8 June 2023

★★★★★ 1/5

Trustpilot

Do not buy from Crest.

Do not buy from Crest.Handover of property several faults identified, agreed would be addressed but on reflection crest decided that it is "homeowner maintenance".So a new build house with an electric socket hanging off, a leaking tap/loose tap, badly damaged sanitary ware are all acceptable standards for crest.Buyer beware!Edit 8th March.Crest replied below stating we are to discuss with the housing association. We have emails and communications showing Crest have acknowledged the faults, recorded them but refuse to address them. The housing association are as baffled as we are. They are escalating it in an attempt to resolve. However it is the builder Crest who are causing the issues and stress so we write this review so buyers can be informed on what to expect when Crest are the construction company of your future home.We belive this to be an honest reflection of our dealings with this company.

Customer · 8 March 2023

★★★★★ 1/5

Trustpilot

Poor customer service

I moved to my new house 5 years ago built by Crest Nicholson. The estate has now been completed and occupied by the residents. However it has not been handed over. The estate is currently managed by a management company which is completely useless. We are paying them for doing nothing. However this is not my issue at the moment.My issue is about a street lights. There is a street light outside my house which is not working since February 2019. I am keep complaining about this issue to Crest but still not fixed. The last response from Crest customer service was that they don't have suitable lamps available with them to replace the blown one. I mean how long would it take to find a suitable lamp? Two years?The roads including street lights should have been adopted by the council but that still not happening. The children's play area is currently in a very bad condition that children can't even play there. stay away from this company if you don't want any hassle from their customer service team!

Hiren · 3 November 2020

★★★★★ 1/5

Trustpilot

Recent buyer of a house from these…

Recent buyer of a house from these guys, I must say the quality of the property is at best poor. Materials are cheap, and not even 8 months in and it’s problems after problems. The latest issue was a water leak. We found out that it was the mastic in the shower plate, and they said “sorry” we don’t deal with that. It’s very poor. The walls are made of cardboard sound insulation is non existent. The whole experience it’s been very traumatic. Large cracks are appearing all over the house. Not sure what to make of it. any prospective buyers, do your home work, once you past the 6 month mark all the problems start to surface and you are on your own.As per your response still waiting to hear from your customer service team….

Alex · 27 February 2023

★★★★★ 5/5

Trustpilot

House buying process at Crest Nicolson, Maldon.

We are in the process of buying a house at Crest Nicolson, Maldon. A good experience so far. Lucy Hanley has been polite, professional and friendly.

Michelle · 13 August 2023

★★★★★ 1/5

Trustpilot

This is a terrible company

This is a terrible company, really not recommend and you will regret.1) Worst customer service of complaint handling, do not solve any problems and a lot of excuses day by day.2) Serious managing problems,always change the site manager, many time of snagging review with explanations to different people.3) Time management problems, over hundred problems of the property and take a month to fix 1-2 things.4) Only want the fake high score, if you complete the NHBC survey with honest point of bad result, they not willing to do anything.

Victoria · 15 February 2023

★★★★★ 1/5

Trustpilot

I would like to inform future buyers of…Crest Nicholson Homes

I would like to inform future buyers of what they may be in for when purchasing a Crest Nicholson Home.Unfortunately it is difficult not to move into your new property on the arranged date ,weather the defects have been corrected or not. the site manager said to me that considering it was only a field a year ago he thought they had built a relatively good home, however when I pointed out all the snagging problems with my new house he said, you cannot expect perfection can you.I said well if you was to spend half a million pounds on a new car and bits was damaged or hanging off and salesman said to me well a year ago it was just a lump of metal, you can't expect perfection can you, how would you feel ? Anyway two years later and hundreds of e-mails and telephone calls and lots of aggrivation we are still not any closer to getting a new home finished to perfection. But lets not harp on about my home we have over 100 homes on this development and I can honestly say they all have issues inside and outside the home. The roads and sewage pipes have yet to be completed to enable the local council and highways to adopt, Street Lighting is yet to be finished, some street light are not even wired up yet, leaving the car park in total darkness. Now let me start on the maintenance that is part of the contract in buying a new home, we will build you a new park they say which is one seesaw and some wooden seats, we will landscape the communal areas, plant trees, scrubs, build you a lovely fence etc, the fence looks like it is made out of pallets, the trees are all dead, no scrubs at all and the grass is mostly dead, however the weeds are doing well. As for the cost it has gone up over 25% in two years, the residents have no control over the expenditure because the contract is between Crest who authorise payments and a maintenance company SPA who send the bill to the residents, If I my give you an example Crest arranged builders to come and fix the road, when finished the builders left behind their rubbish, the residents was charged nearly £600 for the waste removal, and called it fly tipping. The street lighting is also a chargeable fee £1200.00 so far this year plus many other hidden fees sneaked into the contract, so my advice is beware and read and understand what you are letting yourself in for. And just in case you think you can talk to someone, the council and the highways departments are not interested as it is a private development. Crest have now moved away and are not interested in after sales support, however they have a new site very close by, and I would warn any potential buyers to beware.

THOMPSON · 19 August 2020

★★★★★ 5/5

Trustpilot

Ackender Hill: feeling at home already!

Reserved before Christmas and working through contracts now, nearing exchange. Jay has been amazing, patient and cheerful through all our questions. I am also heartened by the great feedback on customer service post-sales. Cannot wait for the house to be built!!!

Nicki · 22 January 2022

★★★★★ 5/5

Trustpilot

Warm and Comfortable experience

I had a zoom meeting with Sales Secretary at "Potters Grange" to complete the reservation procedure. I am moving to Ashby-de-la-Zouch area from Southampton. Just sold (STC) my house.She was very efficient, friendly, thoughtful, and easy to talk to. Explained to me everything step by step carefully even though it was so time-consuming.It is just stage one of the process to buy New Build but I feel confident that she will make sure everything goes smoothly.I also heard of Crest Nicholson's good reputation, and quality house. confortable

Mrs · 4 February 2023

★★★★★ 5/5

Trustpilot

Exceptional Sales Team - Hunts Grove

The Hunts Grove team up in Gloucester have been exceptional - Nat in the sales team has taken great care of us throughout our buying journey, very knowledgeable about the entire process and genuinely invested in helping us make the best choice as first time buyers. Couldn’t ask for a better sales experience!

Ha · 2 October 2024

★★★★★ 5/5

Trustpilot

Kerri and Becky are a credit!

Kerri and Becky made the whole experience of buying a house with Crest really enjoyable. They were so friendly and so helpful. We can’t thank them enough!

Rebecca · 4 July 2023

★★★★★ 5/5

Trustpilot

Suzie was extremely helpful trying to…

Suzie was extremely helpful trying to find the right propertie for us .she kept on informing us on what is available and now we have brought the perfect house thank you crest Nicholson 😊

Mrs · 20 November 2022

★★★★★ 5/5

Trustpilot

Nice development; think it will evolve well

Good designs though UFH on the top floor instead of radiators would have been a huge “plus”. Good finish on the show house. Good location. Impressed with efforts being made to keep the roads clean and free of muck from the construction site. Good guided tour; very welcoming and knowledgeable sales team.

Pete · 16 October 2024

★★★★★ 5/5

Trustpilot

Excellent service Brooklands Park

This is my second time reserving a property with the sales team at Brooklands Park and yet again the overall experience was excellent. I would like to thank the kind, informative gentleman for his support during the initial contact, Nathalie for the welcoming and professional follow up, Louise with her informative support viewing of the property, and Alison for her patience and support walking us through the pre-reservation checklist and arranging the next steps.

Customer · 24 July 2023

★★★★★ 5/5

Trustpilot

Becky was extremely helpful

Becky was extremely helpful, knowledgeable and polite. A very professional experience. We liked the last Chesham property and will give it some thought.

Customer · 7 October 2023