Trusted Agent profile · Yorkshire
★★★★★
1,351 reviews across 2 platforms
Sprotbrough, Yorkshire, DN5 7NU
Crest Nicholson's office in Yorkshire, at Sprotbrough, is rated 4.0 out of 5 across 1,351 reviews on two platforms, including 3 Google reviews rated 2.7.
Every review we hold for the Yorkshire office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptionally professional service and…
Exceptionally professional service and highly knowledgeable individual. Kelli was very helpful and gave us a through experience of the houses available to us. Thank you for making so much sense.
Thank you for taking the time to share your experience.
5/5
TrustpilotEasy Experience
I met with a lovely lady Carly who was so sweet to me and my little girl, every question was answered with no hesitation (and there was a lot) and she was extremely informative. The house I was viewing was beautiful and she even recommended an alternative style to suit my requests. I look forward to proceeding with the next step and hope everyone along the way has the same attitude and kindness as her.
Good afternoon, thank you for taking the time to share your experience. We are happy to hear of the excellent service you received from Carly, they will be delighted to hear your comments.
5/5
TrustpilotLooking to buy our first home and…
Looking to buy our first home and Rebecca Eaton has been our superwoman throughout it all so far! She just has exceptional customer service, so much time and patience and is such a honest and lovely person! Rebecca is definitely a big asset to your company!
Thank you for taking the time to share your experience, Rebecca will be delighted to hear your comments.
5/5
TrustpilotLia is a very lovely and professional…
Lia is a very lovely and professional person to deal with. Very helpful in every way. Could not be happier with her service Well done crest Nicholson. Amazing Thanx again
Thank you for taking the time to share your experience.
5/5
TrustpilotReservation
Kerri was very helpful and informative and made sure we understood everything. She was a very cheerful person to deal with and never rushed us.
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Kerri will be delighted to hear your comments.
5/5
TrustpilotSally was super helpful in your…
Sally was super helpful in your Brightwell development & really tried to secure a deal. Sadly my daughter is @£20k a drift from being able to proceed at the moment but if circumstances change will be back in touch!
Thank you for taking the time to share your experience.
5/5
TrustpilotJosh was fantastic as showing us round…
Josh was fantastic as showing us round today, he answered all our questions and didn't rush anything which we really appreciated. He was professional and knowledgeable of the local area too which was so helpful. Great service, very impressed with the Henley development.
Thank you for taking the time to share your experience, Josh will be delighted to hear your comments.
5/5
TrustpilotHenley Gate
Sam at Henley Gate was very helpful throughout, her customer service was very good and was always happy to answer any queries that came up. Once reserved on a property we were shown all of the drawings for the plot with everything explained and run through step by step. This made the process very easy and much less daunting.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotFuller's Grove - East Challow
We purchased a house on the Fuller's Grove estate with Crest Nicholson after they bought our previous house from us in part exchange. We can honestly say they were excellent to deal with and the process was smooth and efficient from start to finish. We love our new home and are very satisfied with the quality of the build. We did have quite a few snags when we moved in but this is to be expected of any new build property and Crest rectified all snags very quickly so we cannot complain. I'd also like to call out Chloe at Crest who has been tremendously helpful throughout the process. Nothing is too much to ask of her and she will endeavour to help wherever possible. We know she will go very far in her career and wish her all the best.The only negative feedback I could give would be that the landscaping finish in the final section of the estate is poor and looks unfinished which is a shame. Overall, I wouldn't hesitate to recommend Crest to anyone looking to buy a new build property.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat service at Potter's Grange
Anita at Potter's Grange, Ashby was very knowledgeable, very helpful, and very efficient during the sales meeting, and responded quickly to email queries. Everything was thoroughly explained. Great service.
Thank you for taking the time to share your experience.
1/5
TrustpilotThe house is quite literally falling apart...
The house is quite literally falling apart, the unsuite shower is leaking into the living room roof, tiles are chipped and was never sorted, bath panel falling off, plugs and switches are wobbling. I had contactors park on my Grass and Crest refused to fix that too! Absolute appalling quality and I would seriously avoid!To add, we had their 'plumber' come and look at the shower in January as it was leaking. The 'plumber' fixed the leak, only for it to become much worse 2 weeks ago. I reported this to Crest to be told they would investigate and come back to me...1 week later (ensuite show out of action) I still had no response, so I investigated if myself to find the 'plumber' had siliconed the shower tray plug seal! I emailed Crest to advise my findings and threaten legal action if they didn't fix this problem ASAP to which they replied the house is now out of the 2 year warranty period and I'd have to prove it was thier plumber who did this! Followed by they won't pay for any repairs or damages caused by the leak. Cowboys in the open...Avoid!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotThe sales team at Crest Nicholson were…
The sales team at Crest Nicholson were truly fantastic, they were always there to support us during our purchase. It did not matter how many times we call for information, guidance or general enquiries. They were alongside us during the whole process. The house itself is well built and we had some snags but the customer care team were responsive and dealt with them appropriately within the first six months of living in a crest property. I would urge Crest Nicholson to maintain the same standards of communication through their warranty period so that buyers can experience really good customer support and enjoy their property. I recommend buying from Crest Nicholson, especially because of the buying experience.
Thank you for taking the time to share your experience.
5/5
TrustpilotThe sales exec we spoke to was customer…
The sales exec we spoke to was customer focused to all our questions , knowledgeable and courteous , Thank you Lauren
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotReview for Claybourne at Steeple Claydon
Review for Claybourne at Steeple Claydon The Sales Executive at Claybourne is really excellent and without her help I do not feel I would be moving in. She is very professional and efficient with a friendly manner. Communication is very good and I was constantly updated and felt supported in the process. Houses are lovely and in a beautiful location. I would recommend Claybourne.
Thank you taking the time to share a review. We are pleased to hear your positive feedback and will ensure this is passed on to the team at Claybourne.
1/5
TrustpilotResidents paying mysterious charges
The residents of Regis Manor in Burghfield have been suffering unexplained Management Company Charges for years with no response to at least 50 emails sent to them for explanations. Crest haven’t met obligations under S38 and S106 means that the ownership has not been transferred to the property management company which remains a front for Crest. The residents receive annual electricity bills in thousands for two feeder lights which would actually consume that much electricity in five years. The water sump that should have been handed over to Thames Water isn’t being done and residents are saddled with mysterious charges. All queries to the Management Company are responded with the note that they would revert after talking to Crest. And Crest doesnt bother to respond. For over three years residents have no say in the management of the property since Crest still has the directorship. In the absence of any engagement from Crest there is not a lot of scope for fair play other than a legal recourse
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotCraig was really customer focused
Craig was really customer focused, I seen the development almost 2 months ago but wasn’t sure if I wamt to make the offer, however Craig understood my needs and what is important to me and he tailored that into an offer which I accepted.
Thank you for taking the time to share your experience, Craig will be delighted to hear your comments.
5/5
TrustpilotSally was a great help.
Sally was a great help and took the extra mile to ensure my query was dealt with in an efficient manner. Thank you and look forward to dealing with Crest Nicholson in the future.
Thank you for taking the time to share your experience.
5/5
TrustpilotKatrina was super helpful and…
Katrina was super helpful and informative. Katrina is always on hand to provide information no matter what the subject matter. Katrina has went above and beyond expectations.
Thank you for taking the time to share your experience.
5/5
TrustpilotPotters Grange
I went to view a house at Potters Grange in Ashby de la Zouch. Craig & Nikita were very informative and helpful in every way! Excited to have put my holding deposit down and to move into my new house!
Thank you for taking the time to share your experience.
5/5
TrustpilotDream Home
We had originally shied away from viewing any new builds, we had heard every new build nightmare and horror story. However, people forgot to tell us about the excellent workmanship on new builds, the high-quality finishing, the generous proportions and finally, the second to none customer service and after care. Thank you Crest Nicholson, and thank you Sasha, Chris and George for making our experience one we won’t forget.
Thank you for taking the time to share your experience, Jan and Hayley will be delighted to hear your comments.
5/5
TrustpilotHighly Recommend Crest Nicholson at Sketchley Gardens
From the first visit to the development Becky E has been amazing. She has supported us throughout the whole process. We have always felt like we can phone or call in at any time if we had any queries. This is our first home so the process is completely new to us and Becky has always had an answer to our questions. She is absolutely fantastic at her job and we cannot recommend her enough. She is a credit to Crest Nicholson. The developers have been transparent with us about the site, explaining everything to us, ensuring that we have all the information we need. We have had such a smooth process and feel confident buying a Crest Nicholson home!!
Thank you for taking the time to share your experience.
1/5
TrustpilotDon’t buy houses from these people
Don’t buy houses from these people, my list of outstanding snags is long, the site manager is incompetent and it seems both him and his boss have basically given up on doing any of our snags, this includes basic things like part of our shower screen being missing or part of our garage door being missing. Our garage I’m fairly certain isn’t up to standard as it’s letting moisture into the brickwork which saturates it.Sales were often hit or miss, building up to us putting our deposit down they were amazing, after that they were really difficult to get hold of because they kept changing offices and emails without telling anyone. However once we moved in they became amazing and were much better at getting things sorted than either of the people whose roles were to get things sorted.They’re now in the process of trying to hand resolving any snags in our house over to customer care despite our list of outstanding ones still being huge. The site manager has repeatedly cancelled on us or just ignored texts and then made excuses to try and save his own skin. He also happened to turn up out of the blue when his boss came round to check various issues, claiming he was there to see our dog (which he’d never done before) and then proceeded to make excuses for the shoddy work. This is at Kilnwood Vale in West Sussex for anyone considering buying from them.Update (24/04/2023): We had one person come round since this to do any work (a bricklayer), I had to email the Customer Relations Manager after to ask if they were done as I couldn’t see any clear evidence of things looking better, got told they were done and that the Customer Relations Manager would be round to check, he kept arranging dates/times with me and cancelling. He then told me a mastic person was coming round to fix the dodgy mastic work, they never turned up. We asked how we could escalate our issues as nothing seemed to be happening and got told we had to escalate through customer services (as this was the only way), I’ve tried emailing them twice with no response. My partner then went back to the Customer Relations Manager asking if there was any progress with our snags and he told us all our work had been handed over to Customer Services and we were to now go through them. This is despite the fact we still have more than half our snags from our initial list including water getting into the brickwork in our garage, warped doors and a scratched hob (done by the cleaners before we moved in) being a few of the major ones. We were also told all the way up until we purchased that we had the site team for 6 months so things would be fixed really quickly, this was a flat out lie and both the Site Manager and Customer Relations Manager actively tried to avoid us and others from our street in order to not do work. We’ve now gotten to the point where we’re seriously considering our options as it’s becoming more and more apparent that we’ll have to fix things ourselves in order to actually get our house up to the value it’s supposedly worth. Various bits lack any care and look like they were done by people who’d never done it before.
1/5
TrustpilotPoor Quality New home - Crest Nicholson !
I would not recommend buying from Crest Nicholson developers, without seeking views of recent home buyers, checking out the poor quality workmanship (because you cannot call it craftsmanship) and getting full snagging and quality surveys completed first. Very disappointing at a high price. Put your health and wellbeing first and stay well clear, unless you enjoy heartache, additional expenses, dismisive, and complacent communication, and plenty of heartbreak from wasting your well earned life savings. 😏
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotHidden costs and time line
Staff, her knowledge and her willingness to let us walk around the house on our own.
Good afternoon Amanda, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's Yorkshire office has 1,351 reviews across two platforms: 3 on Google, 1,348 on Trustpilot (across the whole business).
Crest Nicholson Yorkshire is rated 4.0 out of 5 across all 1,351 reviews, and 2.7 out of 5 on Google from 3 reviews.
Crest Nicholson Yorkshire, Sprotbrough, Yorkshire, DN5 7NU.
