Crest Nicholson Yorkshire reviews

★★★★★ 5/5

Trustpilot

Very welcoming from Kerry

Kerry was very informative and welcoming when we popped in last minute for a viewing.

Ryan · 24 February 2026

★★★★★ 5/5

Trustpilot

As first time buyers we didn't really…

As first time buyers we didn't really know the process or what to do, but Lesley at Claybourne has been brilliant guiding us through the process and answering all our questions! We have reserved "The Elmswell" in Steeple Claydon and can't wait to move in in the next couple of months.We would definitely recommend Crest Nicholson especially as first time buyers as it's been a seamless process throughout!

Charlotte · 14 June 2021

★★★★★ 5/5

Trustpilot

Becky and Katie at Crest Nicholson

Becky and Katie at Crest Nicholson, Kilnwood Vale were so helpful, knowledgable and supportive from the moment we booked our first viewing with them. They made the experience far easier and friendlier than we had anticipated, they also shared our excitement once we had reserved our perfect property. It is great to have them as part of the journey to buying our first home.

Kimberley · 10 February 2022

★★★★★ 5/5

Trustpilot

Great service

Lesley the sales lady at the new Claybourne development in Steeple Claydon, Buckinghamshire was absolutely fabulous. She was informative, objective and had a great knowledge of the houses on offer. When she had a problem with her car, prior to our appointment, she alerted me immediately and despite everything still ended up getting to the site for our meeting. She is a real credit to the company.

Guy · 13 August 2021

★★★★★ 1/5

Trustpilot

Worst decision ever made with Crest…

Worst decision ever made with Crest Nicolson The Fernhust. Eight months into our property with numerous overdue snagging, garden drainage and flooding issues not being able to use our property to the full extent to which we paid for in full with zero responses or accountability from the site team, customer service manager and all senior members including the CEO who all fail to acknowledge customer requests and arrange for issues to be resolved. They fail to reply with our garden being unfit for purpose, our upper floor creeks and squeeks with no resolve, they cant even change our kitchen sink leaky tap with a tradesman within a reasonable time frame and having to wait over 10 days only to be told upon installation the tap is wrong. We were offered free additional kitchen units to be installed, only to be told on the day after nine weeks of ordering, they cannot fit due to pipeing work behind the walls. This is such an unprofessional and cowboy of a company. I cannot comprehend how they are now charging over a £1m + for their new site in Windsor for a lower class builder. Evidence and written email trails are upmost importance as we will be raising the compliant further to NHBC and the new housing ombudsman. I also need to mention their workforce is like a conveyer belt. You never know who is incoming or outgoing. No information is passed, lack of communication is non-existent.

Nij · 5 August 2024

★★★★★ 5/5

Trustpilot

The Rowans, Monksmoor Park, Daventry

The Team at Rowans Monksmoor Park Daventry have all been super helpful, especially Sam! They have answered all our questions with patience, made us feel at ease with the whole process and given us all the information we have needed along the way! We are greatful for all that they have done for us so far and look forward to having our home completed! Thank you all.

Mr · 29 July 2021

★★★★★ 5/5

Trustpilot

We received a friendly welcome

We received a friendly welcome . And we really appreciate Megsfor the professional way of explaining the areas of the house.

Mrs · 10 May 2026

★★★★★ 1/5

Trustpilot

Customer Setvice?

Adding to this miserable state of affairs with Crest Nicholson’s so called customer service, I’m afraid this is symptomatic, usual behaviour from Crest. I have suffered with repeated non responsiveness over the last 8 years dealing with customer services, regardless copying in senior management. I typically have to follow up on communications at least two times before I do get any response, sometimes receiving a very curt reply - great customer service! It has become very hard to gather strength to have to deal with them as I know it’s like hitting the proverbial brick wall and to my detriment I give up before I even get started. Thank goodness we have, for the first time, a decent management company who is willing to intervene to face off to Crest on occasion.

JBS · 28 July 2024

★★★★★ 5/5

Trustpilot

Anita @ Potter’s Grange

Anita @ Potter’s Grange was amazing with helping us choose our first home with Crest Nicholson. She was very informative regarding the plans and very reassuring which gave us peace of mind!

Chantelle · 26 July 2024

★★★★★ 5/5

Trustpilot

Katie and Lauren were both fabulous…

Katie and Lauren were both fabulous with us in the lead up to putting a deposit down on our new house. Any questions we’ve had throughout the process they’ve always been on hand to help :)

Neve · 15 May 2024

★★★★★ 5/5

Trustpilot

Fantastic experience at Brightwells…

Fantastic experience at Brightwells Farnham Sally was really helpful and spent a lot of time showing us various flats, she was very understanding with my elderly father. Whole visit was informative and interesting, will hopefully be back to purchase very soon

Ozzie · 25 January 2024

★★★★★ 5/5

Trustpilot

Professional and informative

Martin was very professional whilst also being friendly and not overly ‘sales-y’. He listened to our requirements. Gave us the information we needed and suggested several options. Also followed up afterwards.The 3D model of the development in the Marketing Suite is very helpful.

C · 10 December 2023

★★★★★ 5/5

Trustpilot

Service above and beyond !!!!!

Jan Simpson from Curbridge Meadows went above and beyond to assist us in getting us our new house. I would highly recommend Crest Nicholson. Thank you so much !!!!

Lorraine · 31 August 2024

★★★★★ 5/5

Trustpilot

We now own a beautiful home thx to Sophia

Sophia helped us get a great deal on our new home. She presented us a beautiful home and pushed our solicitors to a nice quick exchange and completion (approx 15 weeks - that fast when it comes to buying houses). Sophia is really down to earth and made the whole process a lot less stressful than it could've been. We totally recommend.

Stephanie · 8 March 2022

★★★★★ 5/5

Trustpilot

Martin was pleasant

Martin was pleasant, helpful and well-informed. The site was safe and tidy for our visit. Martin was able to provide all the information we needed and gave us a comprehensive tour of the building.

Barry · 3 June 2024

★★★★★ 2/5

Trustpilot

Very disappointed that Crest has not…

Very disappointed that Crest has not taken responsibility for finishing the road off at the entrance to our development. We moved to the Iron Stone Place development in Bodicot three years ago and despite much communication they have evaded responsibility for finishing the road at the entrance to our development. They keep passing the buck back and forwards to others such as the council. This should have been discussed and agreed prior to building. Wouldn’t buy from crest again because if this which is a pity to have this review over something they should step up to. Says a lot about the company

Audrey · 6 July 2024

★★★★★ 5/5

Trustpilot

Reservation with Crest

Choosing a property to buy can be stressful, however it has not been thanks to Louise and Ali who provided an excellent service at our recent visits at Crest. The new Sales Office at The Elm is very spacious and has been a pleasant location for the reservation procedure.

RS · 26 June 2023

★★★★★ 5/5

Trustpilot

Overall experience most rewarding

An easy process to make an appointment. Sales suite comfortable & relaxing. Sales Executive friendly, helpful & explained site situation, exchange & other interested areas of sale. Walked with us to show Maissonette. Very impressed with size & layout. Overall experience very rewarding & pleasant experience

Susan · 23 September 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

We visited the Hereford Grange site and received a very warm welcome and was provided with all the information about the site and homes available that we needed. We later arranged to return two days later to view a specific plot and were given plenty of time to look around and consider if it was suitable for us. Excellent customer service.

Alison · 23 February 2026

★★★★★ 5/5

Trustpilot

Amazing

Showroo. Viewing went very well. And all my preliminary questions were kindly answered

Mr · 23 February 2026

★★★★★ 5/5

Trustpilot

At Cringleford Heights

At Cringleford Heights, the sales team is very friendly and knowledgeable of the local area. They are very helpful at getting you in the know with relevant information, and take pride in the quality of their work

Oli · 15 December 2025

★★★★★ 5/5

Trustpilot

The site is Creat Nicholson in Henley…

The site is Creat Nicholson in Henley on Thames . It’s been such a nice experience to buy a home here all due Stephanie who has made everything so easy for me . Stephanie and all the calls I have had from smooth move have been all so friendly. The service I have experienced has been so efficient and I have been kept up to date with everything. Thank you so much

Dawn · 3 November 2024

★★★★★ 5/5

Trustpilot

A worthwhile visit

Esther was very well informed about each property type and the site in general. My main concern is the Heathrow flight path but I am sold by the Crest Concept.

John · 29 July 2024

★★★★★ 5/5

Trustpilot

Fantastic experience

Fantastic experience. Lesley at Claybourne is so helpful, efficient and professional. After divorcing, now having to look after myself for the first time again in 15 years and wondering how to organise my internet etc. Lesley put me at ease and explained everything without me having to ask. I do not have to worry and feel in good hands. Thank you.

Steffi · 8 March 2022