York Property Shop York reviews

★★★★★ 5/5

Trustpilot

Excellent Service

After using other Agents locally for many years, I have got to say the service I received from the team at Cheadle hulme was outstanding. From the minute I spoke to Jemma I knew I was experiencing a different level of service. I dealt with Louise who kept me update and informed through every viewing, just superb, snd not forgetting Liam who when I had any queries dealt with them immediately- Thankyou to the whole amazing team, you will now have my other houses to let. 5 ⭐️

Sharon · 11 July 2023

★★★★★ 5/5

Google

Ali has been great throughout the whole moving process. After having initial problems with my property, Ali went out of his way to rectify the situation and even found me a property that ended up being a much better fit. He’s been actively involved with the new property and a great point of contact. Would recommend if you’re looking for a place in York!

Emma · 25 June 2024

★★★★★ 5/5

Google

The York Property shop have been super helpful in my rental. From start to finish the process has been simple and easy for me. For anyone looking to rent in and around the York area i highly recommend. Thanks Ali!

Ryan · 1 June 2025

★★★★★ 5/5

Trustpilot

Oliver Hawksworth is an exceptional…

Oliver Hawksworth is an exceptional Property Manager in the Sheffield Office.We have had a number of major problems with the flat he manages in Leeds for us and every time Oliver has solved the problem after really going the extra mile to do so!He is also friendly and courteous and extremely prompt in his responses - well done Oliver!CJ

Christopher · 21 August 2024

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Google

Ali has been an absolute delight to work with on my recent relocation to York. The whole process has been smooth, efficient and thorough. He's professional, has excellent communication and has been so kindly flexible with me! As a tenant, I am glad to be with York Property Shop and could not recommend him more! Thank you

A · 24 August 2024

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Google

I rented a property in york through york property shop,very happy to share my wonderful experience.I really thank Ali who supported me and gave me the property.being a single mom had very difficult time to get a house for my 2 kids.Now we are living in a very good house,they respond very immediately for all my queries and help me as and when needed.thank u property shop and Ali.

Subashini · 17 December 2023

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 1/5

Trustpilot

STAY AWAY!!!! SCAMMERS!!!!

Why I need to give them one rate star. They don't deserve even for 0.Scammers and unprofessionalls.September 1st I should have moved to a rented flat in Manchester. On the pics and you tube short movie sent by this agency( which are old to attract attention !!!) everything looks very nice.In the reality completely different. Place is not in a good condition to live in, not even in a basic. It's not health and safety. Flat had not been cleaned after previous tenant or even tenants(if someone really lived before). Inspection had not been done before my moving date. Mould is everywhere in the flat, walls are dirty (black),gas cooker is damaged, knobs pop out and using of it may cause fire and even explosion, there is no possibility to open windows, in case of a gas leaking or dense smoke there's no chance to make flow of air, in case of a fire the only one way to escape is through main door only, smell of this flat is disgusting, grouty mould in the bathroom. Old, dirty mattress with stains. Old shaking wardrobe that may collapse and cause injury. A devastated piece of furniture inside the room. Living there may cause serious health and safety problems.Flat should have been prepared before moving. But no one did anything.Letting agent/Landlord was not in the flat during moving in. Key collection in the branch. Flat looks like an abandoned place!!!!Straight away I gave termination to the landlord due to negligence.I asked for a full refund but they are not (letting agency/ landlord)willingness to do this.I recorded video and took some pictures (if someone would like to see, pls contact me)One week after my moving date agency sent cleaners (8th September)cleaners to that flat. Next day I came there to take a look at a result. Cleaners done - bathtube, toilet. In the kitchen - worktops, cupboards and top of the gas cooker.Knobs from the gas cooker poped out as previously.Walls not even touched. Mould still there. Rest as I mentioned above.I returned keys to the letting agency.Next week (Monday 12Sep) I received an email from letting agency that landlord agreed to release me from the contract but wants to keep my deposit which I think in these matter is absolutely not fair.I'm feeling scammed depressed,broken down and humiliated.If you will find good place in a very attractive price and want to arrange viewings then agency usually will never give you any response or send response that flat/house is not available anymore.If you call them and say you're interested and ready to pay then you attract attention.Agency and landlord earned money and have you deep in their ......!!!!Shame I can't puy in here pics and movie.I lost £1290. Luckily I could come back to my former place. Otherwise I would be homeless or had to move into that ruin place.STAY AWAY and RUN AWAY!!!!! Not worth your health. Do not waste your time.Branch in Chorlton, Manchester

Michał · 25 September 2022

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 1/5

Trustpilot

Put house on market with bridgfords…

Put house on market with bridgfords after very impressive sales pitch promising a high level of service. Big mistake!!! Told them I wanted them to do viewings but they repeatedly turned up after the viewers so I had to start viewings and they took over towards end.( so embarassing) most of viewers were time wasters and not in a position to proceed with sale. Staff at office getting times and dates wrong.When I took it off market because they were making it so stressful they showed no interest at all. They then sent me a letter with names of all the viewers to give to any future agents so they could charge commission if I sold to any at a later date and reminding me of all the ways they could charge me commission. Would not recommend this company at all !!!

Eileen · 9 May 2025

★★★★★ 5/5

Google

York Property Shop is, without doubt, the best agency I have ever been involved with. We have been renting through them for the last 3 years and right from the start, the experience has been excellent. Ali is very dedicated to doing a great job, and always goes the extra mile to ensure things run smoothly. Any time we had issues to resolve they were dealt with quickly and in an efficient manner and it's really been a pleasure to live in a property managed by York Property Shop. In future, I would not hesitate to use them again, whether renting, buying or selling as I know the service provided will be outstanding.

Rob · 26 July 2022

★★★★★ 5/5

Google

York property shop has been a fantastic service! Being a first time renter I had some anxieties and lots of questions about how everything ran. Ali was absolutely brilliant, from the get go he answered all of my questions and went above and beyond to make the process smooth and stress free. Any issues were sorted quickly and efficiently and now I am renting a beautiful flat which me and my partner both love. Couldn't recommend them enough the experience has been so personable and easy. Very grateful for all the help!

Becca · 26 July 2022

★★★★★ 5/5

Google

My partner and I stumbled across this agency when looking for a house to rent in York. At the time the market was extremely competitive and we were struggling with even getting viewings let alone a house. From the moment we spoke to Ali from York Property Shop he made our experience a stress-free, super quick and easy process and we now have a beautiful new home we are so happy with. I would highly recommend this company as communication and professionalism was outstanding.

Rosie · 26 July 2022

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.

David · 13 June 2026

★★★★★ 5/5

Google

Searching for a property to rent can be stressful and hard, but not with York property shop. Ali is highly professional and well mannered, very prompt with emailing back or even with phone calls and texts. I would highly recommend York property shop if you're looking for a place to call home.

Emily · 25 July 2024

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 5/5

Google

York Property Shop provided me a fantastic, hassle-free experience that made the whole letting process as smooth as possible. Ali is a brilliant letting agent who helped answer all my questions and kept me up-to-date throughout. Would thoroughly recommend to anyone who's looking to rent in York.

Alex · 25 July 2024

★★★★★ 5/5

Google

Ali was realy helpful in arranging my tenancy. He worked tirelessly in sorting out the contract on behalf of the landlord. I was receiving emails from him in the early hours of the morning which really does show how dedicated he is to his work! I would thoroughly recomend getting in touch in you're looking for accommodation in York.

John · 12 November 2023

★★★★★ 5/5

Google

Finding a place in York was almost impossible until we found York Property Shop. Most agencies were unhelpful and unwelcoming. Ali was so down to earth and understanding of our situation. He made the process really easy and straightforward. I cannot recommend York Property Shop enough!

Jennifer · 25 July 2024