Trusted Agent profile
★★★★★
1,259 reviews across 2 platforms
48 Goodramgate, York, YO1 7LF, York YO1 7LF
William H Brown's York office at 48 Goodramgate is rated 2.2 out of 5 across 1,259 reviews on two platforms, including 75 Google reviews rated 4.9. The 1,184 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotWilliam.h.brown Willerby Office.
All staff at this office were more than helpful when it came to buying my new house. I was kept informed and helped every step of the way by friendly staff.I would recommend this Estate Agents.'Thankyou'. J.P.
1/5
TrustpilotWorst agency ever
Don't do their job at all. Ignore email don't answer. Have problem with leacking wather from bathroom to kitchen for 4 months.
5/5
TrustpilotProfessional and Friendly
I found William H Brown to be extremely helpful and a breeze to use.I made enquires with Stacey Pearson and she was professional & friendly. I would recommend using them again to anyone
5/5
TrustpilotRyan Crawt keep up the good work
Ryan at the Cowgate branch was very helpfuland listened to what we were looking for in a property. Not the usual rush rush situation you find yourself in with estate agents.
1/5
TrustpilotAbsolutely dreadful avoid at all costs
Absolutely dreadful avoid at all costsDreadful company only interested in getting your money used for letting property, hidden extras that they forget to mention. Never return phone calls. Run by inexperienced school kids with no knowledge of the real world
5/5
TrustpilotExcellent service cannot fault them
Excellent service cannot fault themThey sold our property within days and all completed in just under 12 weeksThe communication was second to none in fact we were kept updated by them more than our solicitor and probate executorHighly recommended
1/5
TrustpilotDo not rent with this company
William H Brown require landlords to give six months notice to terminate the management contract. Completely unacceptable. Not very good at replying to emails or returning calls.
5/5
TrustpilotImogen
Imogen, Jo and the rest of the letting team are very well organised, helpful nothing is too much trouble for them and give good advice. Ten out of tenThanks for your hard work
1/5
TrustpilotRead the reviews below and be …
Read the reviews below and be warned...truly awful outfit, If the dream house you want is with them I wish you luck, but whatever you do NEVER use their in house conveyancing firm, Fosters....You may never get your house,
1/5
TrustpilotUseless in every way
Useless in every way. Poor communication, misinformation, false promises, antagonising and losing our potential buyers, dragging their feet with documentation. Absolutely nothing to recommend them whatsoever. Would give them 5 minus stars if it were possible
5/5
TrustpilotVery good follow up to issues I have…
Very good follow up to issues I have with my buy to let property. Pleasant and professional staff a pleasure to deal with. Stephen Voyce
5/5
TrustpilotThe Agents are so polite and help
The Agents are so polite and helpful. They take their time to answer questions and show you around the property.
1/5
TrustpilotThe worst awful experience
The worst awful experience. They are ridiculously lazy and I am fully convinced all the reviews are fake.
1/5
TrustpilotBunch of amateurs.
Sat waiting outside the house for a viewing, only to get a call 2 minutes before to tell me that they have lost the keys and can we do the appointment later. Amateurs, don’t bother.
5/5
GoogleThe whole office are switched and help each other they are a pleasure to work with. Special thanks 🙏 to Ellaina for keeping me sane throughout the process would recommend them to anyone. …
1/5
TrustpilotAwful company.
Awful company.Fail to send you what you want and email bombard you with every property in the country.Stay away.
5/5
TrustpilotYork Branch.
Amy at the York branch has been fantastic.She has worked so hard to keep us informed every step of the way. She is a credit to the branch.Thanks again.
1/5
TrustpilotDo not trust him
Do not trust him, he only wants more and more money from you,I tried to do a withdraw but he wanted more money. And now MyCionbanking is gone.He is a BIG FAKE!!!
5/5
TrustpilotLettings experience
I received a very efficient, helpful and professional service from William H Brown Lettings office in Ware. I will definitely engage them again for letting my next property.
1/5
TrustpilotBy far the worst estate agent i have…
By far the worst estate agent i have ever come across outdated bullying Tactics just to exploit as much money as they can get out of their clients
5/5
TrustpilotBuying house is no easy task
Buying house is no easy task William h brown have helped me start to finish rob top man always kept me up to date Very happy with the service Many thanks
5/5
GoogleExcellent experience from start to finish. Great at keeping you informed all the way through. Customer service was the best I have had for a long time. Would definitely recommend them.
5/5
TrustpilotBrilliant service from Williams Brown…
Brilliant service from Williams Brown in Grays specially from Debby Black. She was very helpful, professional, friendly and she made my dream come true. Thank you very much Debby!!! Highly recommended!!!
5/5
TrustpilotExcellent
Excellent, highly professional and friendly service throughout. They took all lot of the usual stress and worries away for me!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's York office has 1,259 reviews across two platforms: 75 on Google, 1,184 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown York is rated 2.2 out of 5 across all 1,259 reviews, and 4.9 out of 5 on Google from 75 reviews, checked 9 October 2026.
William H Brown York, 48 Goodramgate, York, YO1 7LF, York YO1 7LF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.