William H Brown York reviews

★★★★★ 5/5

Google

Amazing service! Both myself and my partner were first-time buyers, and didn’t know much about the process and the key steps, Hannah was absolutely fantastic! Very friendly, personable and polite in guiding us every step of the way. She went through the whole mortgage process in detail, explaining each stage clearly and making sure we understood our options. Every time we spoke to her, we looked forward to her knowledge, patience, and clear communication that made it always pleasurable. She went above and beyond to find us the best mortgage deal for our situation, always responding quickly to our questions and providing reassurance when we needed it. She is the best of the best! Thanks to her, buying our first home was a smooth and even enjoyable experience. We couldn’t recommend Hannah enough, professional, approachable, and genuinely committed to helping her clients. Thank you so much, Gabrielle & Matthew

Gabrielle · 3 November 2025

★★★★★ 5/5

Google

I couldn’t recommend Hannah Powell highly enough. From start to finish, she made the entire mortgage process feel straightforward and stress-free. Hannah is incredibly knowledgeable, responsive, and always took the time to explain everything clearly, which gave me real confidence in every decision. She went above and beyond to find the best solution for my situation and kept things moving efficiently throughout.

Adam · 27 March 2026

★★★★★ 5/5

Google

Amazing staff, Elizabeth was so friendly and accommodating, (even working on her birthday) and they are never too busy to help and answer questions. I’ve ended up buying a house through them and I’ve had a brilliant experience and would recommend anyone sells through them. I’ve been viewing with a lot of estate agents in the area and they by far are the best!

Simon · 3 November 2025

★★★★★ 5/5

Google

Having recently sold my house using William H Brown I would recommend them. I initially dealt with Sarah to agree a price and fee for the property before heading to market. I was passed to Ellie to handle the sale and she was super helpful throughout the process.

Ethan · 17 March 2026

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

Thank you to Ellie and the William H Brown team for managing my sale and purchase. It has been far from straightforward process, with a lot of frustrations along the way, thanks to some challenging conveyancing. Ellie has always been quick to respond to questions and has fielded our frustrations well.

Lynda · 17 November 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 2/5

Google

I recently purchased a house through William H Brown and, unfortunately, I would be reluctant to use them again. Communication throughout the process was poor, and there was no single point of contact from start to finish. I was passed between multiple people and departments. One department wasn’t even based in York and had little knowledge of the sellers or the property, which made the process even more frustrating. It’s often the small touches that make a difference, and unlike other estate agents, there was no congratulatory card or gesture at all. Having sold my property through an independent estate agent at the same time, the contrast was huge, he was absolutely excellent throughout. I also received far better service from the estate agency who handled the purchase of my previous home a couple of years ago too. To add to this, the “sold” sign took a week to be removed, and I had to request for this to be done.

Jaymee · 17 February 2026

★★★★★ 5/5

Google

Elizabeth is honestly just the best and great at what she does. Super easy to talk to and is a real people person. If you want to speak to someone warm and friendly and knowledgable, Elizabeth is the one! The best ever!

Lusi · 17 November 2025

★★★★★ 5/5

Google

Ellie was absolutely fantastic! From start to finish, she was professional, friendly, and incredibly knowledgeable. She kept us updated every step of the way and went above and beyond to make the process smooth and stress-free. Her …

Solannah · 17 November 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Elizabeth was great to deal with, very professional and approachable. She helped me find exactly what I was looking for and made the whole experience simple and straightforward. Highly recommend her and the team!

MicSm · 3 November 2025

★★★★★ 5/5

Google

Wonderful service, very smooth transition staff were amazing especially Elisha is the branch manager any worries or doubts I had she was always available and helpful. Would definitely recommend.

Fin · 17 December 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Property sold and completed within 8 weeks thanks to Elisha and the team. Would definitely recommend.

Jill · 17 January 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

The entire team is amazing!! But especially Ellie was really helpful in all stages!! Always, coordinating and answering all queries and everything was so prompt! Very impressive! Thanks :)

Vaishnavi · 15 October 2025

★★★★★ 5/5

Google

A big thank you to Elizabeth and all the team at WH Brown for there 1st class service with the handling of selling and buying our new property

Steve · 20 October 2025

★★★★★ 5/5

Google

A great experience with Ellie and the team. Regular updates, excellent communication every step of the way.

Linda · 17 January 2026

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026