Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBad Agency to work with
when i was looking for a flat, william H Brown had a good house in high street in braintree.
So i apply for that flat, and after a fortune payed to fees and inventory i finally rent that flat.
After one month i had a pipe that blow up, i call to the landlord and came to fix next day, they made a hole on my hall to fix the pipe and they left it open. the told me was just for a few days bust after six months i still had that hole 1 meter by 1 meter, and imagine me with 1 year child at home and having that. I called many time to the landlord and the answer was always the same we will fix soon as possible, and they were building another flat on the top of mine(funny hein), i called to the agency and they told me they can't do nothing, know i'm asking why we rent a house on agency? just to pay fees nothing else?? no that is william h Brown policy i found another agency that don't work like them if a have an issue i just call them and they call to the landllord to fix my issue because they have some standards for landlords.
But when i saw hey will never come to my flat and fix the problem, i started looking for another flat and i found one cheaper and better. when i call to the landlord i was living his flat he told me you can't because you still have one month contract lol so i rent the other house and one day i went to my flat and was missing my laptop, tv , bike and 100 pounds. was the landlord who done it, i called him return my items and he didin't wont i dont know why, so i went to the police and after one day i had all my items, was the first and the last time i rent something on william h brown
Fabio · 15 February 2015
★★★★★ 5/5
TrustpilotUsed the services in Grays
Used the services in Grays, very helpful and quick turnaround. Iga was very helpful through every step. Great service all round
Customer · 12 July 2021
★★★★★ 1/5
TrustpilotStevenage branch
Stevenage branch Buyers and sellers stay away from this branch as the so called area sales manger does not represent buyers and sellers in any honest way !
Sophoclis · 1 November 2024
★★★★★ 5/5
TrustpilotExcellent prompt service from all…
Excellent prompt service from all staff. Gina is my usual contact and she always goes the extra mile to get things sorted.Alan Bunney
Alan · 2 February 2021
★★★★★ 1/5
Trustpilot*MOULD, DAMP, FAULTY ELECTRICS, BLACK MOULD
These people have me and my 9 month old son in a flat t full of mould weve been here 10 months and weve got s hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more then 1 thing in the house at the same time. These people dont care what condition your property is there just money grabbers
Hayden · 1 February 2021
★★★★★ 1/5
Trustpilottaking advantage of Elderlys
if you are saling A house you should know, you need to make sure they are realy selling your house,and the valuation is genuine, shop about, please,please.please. thean get some one to call them and aske if your house is still up for sale. you have to believe me, then you will find out somthing extremely horrible.if you need to know more you can call me and i will tell you all about it07598349848
Hoeman · 20 March 2020
★★★★★ 1/5
TrustpilotListen to your customers and be more transparent
This company is being seriously damaged by a deceptive head office department which masks their phone calls with a randomly generated local phone number so you pick up the phone. They are verging on pushy and do not encourage business in any shape or form. It is so unfortunate especially as the local team are so very helpful and more than capable of managing their business. AVOID.
Stephen · 25 October 2021
★★★★★ 5/5
TrustpilotJay and Rob from the clacton on sea…
Jay and Rob from the clacton on sea branch we’re amazing from start to finish .we looked at many properties with them and never once did they make us feel uncomfortable .Lovely guys who made our journey all worthwhile as they knew what we were looking for and eventually we found one with them ,Thanku so much Wendy and Doug seabrook
Douglas · 18 August 2022
★★★★★ 1/5
TrustpilotAvoid. Greedy, pushy and unhelpful.
Tried to rush things through at the end before things were ready as clearly wanted their commission, seemed to make things up, tried to force a mortgage appointment upon us when we said we were sorted to the point they booked us in after we had said no many times and despite numerous times politely asking never came and collected our sold sign after moving in. Recommend going with smaller more genuine companies.
Ellen · 12 April 2020
★★★★★ 5/5
TrustpilotFriendly and speedy process
Steve and Courtney from the Stevenage branch have been actual lifesavers. Their continued patience and willingness to help has made a very daunting and stressful move all the more worth it for me. Nothing but praise for this team, they're wonderful!
Britt · 29 February 2024
★★★★★ 1/5
TrustpilotI have tried for 24 hours now to put in…
I have tried for 24 hours now to put in an offer on a property at the Kings lynn office to be informed 5 times that no one was available to take my offer. I’ve just phoned again this morning to be told the same thing again today- I would say to anyone thinking of putting their property on the market to avoid this company completely
JG · 28 October 2021
★★★★★ 5/5
Trustpilota good team.. highly recommended.
we've used the professional services of this company in Dovercourt Bay and we have zero complaints...all good.. special mention to David Coates...
Bubz · 24 November 2020
★★★★★ 1/5
TrustpilotRegretted signing the contract. Beware!
Signed up to sell house with William H Brown and regretted it. For some reason the Branch i was dealing with took it upon themselves to string me along for 6 months. In short, the property never went 'live'. No For Sale sign, no photo's online. I got the impression they worked in their own bubble, and took on the business to possibly stop me going elsewhere. Beware!
Shaun · 10 May 2021
★★★★★ 1/5
TrustpilotIt's like dealing with 2nd hand car…
It's like dealing with 2nd hand car sales, all promises, pressures and disappearing acts.Avoid these..... there are far more open and communicative estate agents out there.
Rob · 3 November 2024
★★★★★ 1/5
TrustpilotAwful
Awful. Was interested in a property marketed by this company and got myself booked into a viewing. The person who showed me around the property had quite clearly just memorised the fact-sheet (which anyone could have done) and could not respond to simple questions. He was more interested in making sure his car did not get ticketed than showing me around the house.Why would anyone use these people as selling agents? Absolutely add no real value.
Jeeva · 27 January 2018
★★★★★ 1/5
TrustpilotThey viewed my property to rent
They viewed my property to rent, then changed energy suppliers without my knowledge or agreement. I only found this out after I had rejected their services. I was told that they were in partnership with 'Smart' energy, and it was in the contract (which was never accepted or signed)BEWARE! There are a lot of hidden charges in contract which are generally inclusive with other agents.Read - check - read again, before giving instructions!
Ivor · 16 November 2019
★★★★★ 1/5
TrustpilotStaffs of William H Brown (a division…
Staffs of William H Brown (a division of Sequence Ltd) are full of bullies and harassers with no sense of good customer's value. Thye breached my confidentiality which had caused me and my family serious emotional distress but when I raised compalint, everyone began denying claiming that it wasn't them and niot investigation has been provided to support that it was actually investigated, no interview had been granted in person. Too bad.
Oly · 14 February 2020
★★★★★ 1/5
TrustpilotRude office staff
Rude office staff, close early with no notification. No call backs, agent showing property had zero interest or knowledge in the property. Waste of time! I viewed a house at 1645 and tried to call the office to put in a offer at 17:05. The Office stated on their website and on the voice mail there were open until 18:00.
Drew · 1 July 2022
★★★★★ 5/5
TrustpilotCourtney at the Fakenham office went…
Courtney at the Fakenham office went above and beyond great correspondence and we were the buyers had a very pleasant experience to be recommended
Martin · 19 November 2024
★★★★★ 1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
Rosie · 12 April 2024
★★★★★ 1/5
TrustpilotMade and enquiry as a buy to let…
Made and enquiry as a buy to let property investor on Wednesday. I am still waiting to hear back. Check out the board/management team. There are 11 members listed. However they are all 100% male. You dont need to know any more about how this business thinks and operates. I guess that is reflected it its TP scores. Although they are an estate agency what do you expect!
Longwalk · 19 February 2021
★★★★★ 5/5
TrustpilotLauren-Mai
Lauren-Mai has been very helpful throughout my move and made it a enjoyable experience. Highly recommend speaking to her if your looking for a property.
Colette · 29 June 2019
★★★★★ 1/5
TrustpilotIf you want an agent who will NEVER call back.
If you want an agent who will NEVER call you back, then look no further than William H Brown. Absolute joke, and the only refreshing note is that I'm not alone in my experience. Run away from this agent if you can. I fail to believe they are still able to be a success based on this level of incompetence.
Tanya · 10 May 2022
★★★★★ 1/5
TrustpilotSequence are terrible avoid avoid avoid
We have been without heating and hot water for a significant time now and sequence have shown zero ability to assist or rectify the situation. Sequence have repeatedly taken inordinate amount of time to book in work to property.Sequence / William h brown are a woefully inadequate company. Staff do not care and communication is poor. Read the many other similar reviews and avoid at all cost
M · 18 February 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
