William H Brown York reviews

★★★★★ 1/5

Trustpilot

Will NEVER use Willian H Brown again

Will NEVER use Willian H Brown again, as a tenant. Our landlords also agree they will not use the company again and are actively looking to use someone else. POOR management and organisation, no one ever knows what’s going on when we call to chase things up. We have had people come to view the property we were still paying rent on and living in, with no confirmation or even knowledge this had been arranged. Viewers turned up on the day we were moving out of the house, William H brown didn’t even know we were moving out!!! We now have accusations of being in arrears, despite having proof of how much we were told we had to pay (due to leaving the property half way through the month). Our bond is not being released because of this, over two weeks ago we left the property and still no sign of the £950 being sent back. None of the departments have a clue what they are doing. Very frustrating

Meg · 25 June 2018

★★★★★ 1/5

Trustpilot

I would like to leave a review of my awful dealings with William h borwn/ sequence

I would like to leave a review of my dealings with sequences regional manager Rob Jenner of renting a property from him- we signed a years contract in September through William h brown after asking for 2 years but this was refused, our moving in date was 23rd September & on the 18th September we were told this had to be pushed back to the 30th with less than a weeks notice impacting us & the tenants due to be moving into our previous property with no explanation other than Rob wasn’t able to get painting done the weekend before so we were to put up with it or be refunded & not move less than a week before our old tenancy was ending! since moving in we have had to ask for some repairs to be carried out for example live wires under the kitchen sink, heaters not working & a faulty electric shower box which I quote the electrical we were about a week away from a fire or someone getting hurt, 2 weeks ago the washing machine broke & I have been chasing since then after having somebody out to confirm it wasn’t a blockage or anything we had done the drum has broken this has still not been fixed or much contact as to when I can expect not to be without a washing machine with 2 working adults & a 2 year old child in the property & all while this isn’t done we have been served notice to leave the property after asking for an update on the washing machine I think it’s disgusting from someone who works in this industry to treat their tenants this way so I recommend not renting from their employees maybe their landlords might hopefully care about their tenants safety not just making money. I would add we have always paid our rent & the property is in a cleaner condition than we were given this

Kimberly · 19 June 2018

★★★★★ 1/5

Trustpilot

I'm a landlord of a flat managed by…

I'm a landlord of a flat managed by WHB. They recommended me moving up company as a tenant. It turned out that this is a caring company for housing antisocial behaviour people. The person living in my flat has torn it apart and damaged my neighbours flat too. This person breached the contract by smoking in my flat and also by their antisocial behaviour. WHB said, I have to hire a solicitor to evacuate him and we are not responsible! AVOID BY ANY MEANS! They are useless

Mahmoud · 7 June 2018

★★★★★ 1/5

Trustpilot

BE WARNED

I rented a house through wh brown and have to say worst unproffesional people out i would advise anyone to avoid. Since xmas they took three months to mend a broken fence panel and had a call two weeks after i had left to say they would come and mend the broken shower i had reported in dec the previous year and reminded them about ever since till i left at end of april.The are now telling me i owe unpaid rent which is ironic when i paid 6 months upfront and left on the end of contract date. They are claimimg things are dusty and the lawn long when they have took two and a bit weeks to inspect the property since i left. And trying to claim unimaginable things. They just sum upto con artists and need to be avoided. As far as i am concerned they should be struck off from renting so others dont have to go through the stress they have unessasarily caused and maybe a court case to come. BE WARNED NOT TO USE

Karen · 15 May 2018

★★★★★ 1/5

Trustpilot

We used W H Brown to rent a property…

We used W H Brown to rent a property from for a year, after 8 months we bought our own and decided to stay where we were renting and do some renovation work on our own house.We then got an email from Sequence(head office?) as the tenancy was a couple of months from the end asking if we intended to extend it. We explained that we had bought a house etc and we would go on a month by month agreement until the work was done on our house.Less than a week later they issued us with a section 21 notice, ie they effectively evicted us because we wouldn't sign up for a year. Because of this we've had to pay our builder to do extra work and a decorator as there was no way we could've got the work done just on weekends which is what we intended.I'll never ever trust this company again, nor will I ever recommend them to anyone.

F · 25 March 2018

★★★★★ 5/5

Google

Ellaina was very helpful and informative at every stage of the process and made sure we were frequently updated throughout. I would recommend using Ellaina again.

Liam · 10 November 2020

★★★★★ 1/5

Trustpilot

DREADFUL !

They had our property on sale for two weeks, before we took them on as estate agents, they gave us a " market review" which states in black and white that they had over 100 interested buyers in properties exactly like yours.1.They charge " extra" for floor plans, and other reports, and "professional photos "2.They do not get back to you, or if your lucky they email you back 24 hours later.3.They are closed Sundays 4.At 10am on a Monday morning, they havent even booted up their computer .....5.Terrible photographs of the house..6.Our home is 2.5 years old, looks like a show house and art gallery, and not one buyer through the door in the first two weeks!7.One "potential " buyer that probably never even existed, never turned up on the day, and we didnt even get a call to say they were not coming !8.DREADFUL , DREADFUL ,DREADFUL !

Michael · 13 February 2018

★★★★★ 1/5

Trustpilot

Worst disorganised Letting Agents

This is the worst Letting agent I have come across. Each tenancy is dealt with by multiple people at multiple remote and local sites and one doesn't know what the other is doing. Difficult to pin down who is responsible for what as they don't take any responsibility. Every tenancy is on arrears from first month. Local agent doesn't know anything about the rent collection or arrears and they don't deal with it. It is dealt with somebody in a remote site who will not respond to your emails or calls and will send only letters to you that there are arrears. These people have no contact with the tenant and can not account even the rents paid properly. Tenants have complained that they were unable to get any response from the agents when they wanted to contract them to pay rents. Avoid at any costs

S · 3 February 2018

★★★★★ 1/5

Trustpilot

I've never been made to feel like such …

I've never been made to feel like such a second class citizen than trying to rent through these people. My husband and I sold our house had nothing lined up thought we'd rent for a while we both are full time employer earn good money. William h Brown wanted to know the ins and outs of a ducks bottom even access to my husband's HMRC account we would have happily paid 6mths upfront. Their communication I poor unless they want monies for over inflated searches and admin or trying to sell you sky and broadband. Never never again avoid!!!!!

Andrea · 1 February 2018

★★★★★ 1/5

Trustpilot

Avoid WHB

William H brown is the least professional organisation I have ever dealt with. Problems are listed: -High admin fees even with mistakes on invoices and tenancy agreement -Lied about emails they sent me in the past -Promises never delivered including promised call backs numerous times and to arrange viewings-Failed to give viewings. I travelled 7 hours from Devon for a viewing they said they would deliver. They didn't. -Viewings for next tenants turned up unannounced. Avoid this agency.

P.F · 3 June 2019

★★★★★ 1/5

Trustpilot

Bullying, threatening and high pressure selling - All under one roof!

We brought through William H Brown about 2 months ago and I have never met such pushy and nasty people. Right from putting an offer in they suddenly became turbo charge in getting their hands on their commission. I was getting 4-5 emails every day demanding that I get in to the mortgage broker, shortly followed by threats that the seller would be pulling out as we hadn't exchanged and they were keen to remind us how privileged we were that they were they ones saving us from loosing everything! AVOID AT ALL COSTS

Keith · 19 December 2017

★★★★★ 1/5

Trustpilot

Had a few dealings with Browns at …

Had a few dealings with Browns at various locations and I am moved to warn anyone interested enough. I think that job applicants have to pass a "School of Sharp Practise" exam to work there. They all seem to be cloned in Corporate B.S. Sequence, who I believe to be the parent Company, should be ashamed but I suspect the opposite is true .I have bought from them, sold through them and have rented-out through them and In all good conscience I advise you to avoid this agency at all costs as they are truly unfit for purpose.

Jamie · 3 December 2017

★★★★★ 1/5

Trustpilot

A truly awful experience from the St Albans branch

Having invited William H Brown to value our humble 2 bedroom flat in St Albans in mid 2017 I was incredibly impressed with Elliot's sales pitch (which was excellent) and for this he should be commended, however MY mistake was believing it. Individually, everyone at the branch is pleasant enough but collectively it is a circus, and the joke it seems is on us. As soon as we signed on the dotted line the lack of communication was breathtaking, and without listing and boring the reader with the numerous examples - it was nothing short of calamitous. I complained at a very early stage to Phil, the branch manager, (who again was pleasant enough) about the lack of, or simply no communication from the staff who were dealing with our sale. It was negligent at best and almost comedic at worst, but of course we weren't laughing. From the outset getting a member of staff to 'actually' call you back with feedback from viewings or the simplest question was a task in itself.Eventually we got an offer, we feel in spite of the agents, not because of them, which we chose to accept. Again we don't feel we were given the full facts of the offer which eventually fell through. It should be noted we don't feel our chain collapsing was the agents fault in any way - but we didn't realise we WERE in a chain! it was sold to us a "cash buyer with no mortgage!" Only when the house of cards began to crash down were we told their home was in a chain, a full 7 weeks after we had accepted.Again, when the ill fated sale was 'progressing' getting any sort of response from them was incredibly difficult and frustrating beyond belief, we were doing ALL the chasing and from an early stage my wife and I felt 'something' wasn't right. we were proved correct.In summary, this is not in any way sour grapes, I complained to Phil about his staff and lack of customer contact skills long before we ever had an offer, and the miserable level of service simply continued up to and including the moment our sale fell through. We of course are licking our wounds and counting the financial ramifications of poor advice and miscommunication.Our perception is that this company have properties on their portfolio that far exceed the value of ours, and they simply couldn't be bothered to treat us, or our sale, with the attention to detail it, or we deserved and therefore we all lost out! I can not recommend William H Brown in any way and would strongly advise you think very carefully about marketing your property with this company, and would remind the staff of William H Brown that rightly or wrongly perception is all!To conclude and to be fair, I take responsibility for making the decision to enter in to the contract with these agents, and again make the point I was taken in by a slick sales pitch. I would remind the reader to do your homework before committing to an estate agent and not make the mistake I obviously made. Selling and buying a home is the most stressful of times and in my experience this company will only add to it.Thank you for reading, you have been warned.

Duncan · 24 October 2017

★★★★★ 1/5

Trustpilot

.Should have no stars

.Should have no stars! No communication and young inexperienced staff.Luckily We agreed only 3 months contract.We were taken onto their books with a wave of false promises yes we have loads of applicants for your house,it will sell at that price etc.We were conned into going for one of their corporate online extra pro packages which is their way of getting £130 upfront so when they dont sell your house (which they probably won't) they get to keep the money.This entailed a supposed professional photographer, anyone could take better photos with a phone!.As a business they use the splatter gun approach where you take on so many properties that percentages dictate you must sell some and the rest of your vendors will inevitably fall by the wayside.I feel I have wasted 3 months of potential selling time by entrusting my house to amateurs to sell, DO NOT USE!!!

Lardyspursman · 8 October 2017

★★★★★ 5/5

Trustpilot

Hannah Hudson has done a great job with…

Hannah Hudson has done a great job with our case. Kept chasing the solicitor and estate agent and also kept me updated on regular basis. I'm really happy about my overall experience.

Muhammad · 25 September 2024

★★★★★ 1/5

Trustpilot

DO NOT USE - Deceitful and awful customer service!

I wish I'd read some of these reviews before deciding to put my house on the market with William H Brown in Suffolk. Very pleased with the first few weeks when we received two very good offers, however after that the communication rapidly went downhill. Never heard a word unless I did the chasing for an update. I needed the house sale to go through quickly due to personal circumstances and was promised a completion date within two months. Sadly, four months later I still don't even have an exchange date! I am not happy to pay their extortionate fees whilst I am being fobbed off with excuses after excuse and blatantly lied to again and again! Not good enough WHB, very poor indeed and a disappointment to the industry! Do not use. Will do anything to keep you from re-listing your house with another agent! Buyer Beware!!!!

Annie · 11 September 2017

★★★★★ 2/5

Trustpilot

Unfortunately a bad experience.

Unfortunately a bad experience.estate agents are fresh off the block, turn up without keys, have no clue where properties are, do not know how to open doors, reschedule/apparently are unaware of appointments booked unless you call to confirm immediately prior to wasting your day.The service is a front for a big financial company, which is unfortunately not a good way to sell properties. You are ushered to meet with a mortgage advisor, who takes all your details - and knows what you can afford.the mortgage advisor works directly for the parent company employing the young monkeys who run around, called 'negotiators', so obviously tell them what to ask you for!In addition, they apparently hoodwink the seller out of £1000, by making you use their 'packaged services' - mortgage advice and solicitor. These services separately can cost the same, but shopping around can make it even cheaper - I did the math. You are unfortunately left worried things will not progress unless you use their mortgage advisor who owns the place, and the bundled solicitor.The most effective way of using this service is to direct all your enquiries to the mortgage advisor, who can 'tell' the William h brown employees what to do.I have discarded their offer of 10% off if I ever want to sell, and another card for a friend. I would not want anyone to go through this utter incompetence.

Dr · 23 August 2017

★★★★★ 1/5

Trustpilot

Completely incompetent lettings agent

Completely incompetent lettings agent - slow to respond, continuously had to chase them, no comment sense nor any desire to actually manage a property let (although happy to take fees). Do not use. This agent has cost me a lot of money, as the tenant left the property in a mess and the WHB were completely useless. All complaints fell on deaf ears. If you are thinking of engaging William H Brown to let your property for you, don't: you will end up paying fees but managing the property yourself.

Jen · 23 July 2017

★★★★★ 1/5

Trustpilot

Do they not want to sell?

Contacted via rightmove asked them to email me, they phoned. Phoned back to get more info on a property, they didn't know hardly anything about it, only a stock outside photo on rightmove. Asked them to send more info to me they didn't. I chased again asked for a potential viewing and told sales would get back to me, nothing. Do they not actually want to sell properties? I feel sorry for anyone that uses this company to try and sell a property.

Daniel · 22 July 2017

★★★★★ 1/5

Trustpilot

Contacted these agents {gt yarmouth …

Contacted these agents {gt yarmouth office} online for details of a property, never got a reply so rung them to ask again for info on this property.Turns out that i knew more than these so could agent about it, loads of just incorrect info, even told me that this property was not online so how the hell did i find it.Then told me that they will contact me with more details they still have not done this.If it was me paying for this rubbish service i would be totally enragedHow the hell can they do any business at all, do they ever sell any property i cant see how.

Gary · 14 July 2017

★★★★★ 1/5

Trustpilot

Rented with these & never again....Avoid if you can, useless bunch!!

What a circus this is & plenty of clowns work there but they are all about as much use as a chocolate fireguard.They are quick to take your money but in no hurry to give it back & it took them a month & a half to get my deposit back to me & would have taken longer if i hadn't put a dispute in with the Tenancy deposit scheme.Repairs are as slow as the brains of the people that work there is no urgency & the majority of the time they just ignore your emails in the hope you'll go away, so unprofessional this lot.As long as i am living & breathing on this planet i will never have anything to do with this useless companyMy advice is to avoid at all costs & go elsewhere....

Wayne · 30 June 2017

★★★★★ 1/5

Trustpilot

A bunch of useless individuals…

A bunch of useless individuals including their solicitors. Bottom of the chain are using them and we have missed 2 moving dates because of their incompetence.

Christine · 17 December 2024

★★★★★ 1/5

Trustpilot

Poor service all round

Dealt with William H Brown recently with regards to valueing, selling a house, and buying a house and the service was poor all round.The valuer who came to meet us at our house was rude and unnaccomodating and tried to get us to pay more in selling fees than are appropriate.Then we tried contacting William H Brown on several occasions to arrange viewings of properties that had been recently added to market that we were interested to potentially buy. Getting hold of William H Brown via Web (trying to request viewings via rightmove etc) was impossible, and they never followed up with us. When we rang to enquire what was happening they said they'd call us back and they never did. When we finally did get a response it was to say the house had now sold, and we had missed out on it. This was caused by unprofessionalism at William H Brown.We will never be using William H Brown again.

Matt · 17 January 2017

★★★★★ 1/5

Trustpilot

DO NOT USE THEM

Really poor company. 20 week contract and no viewings. But worst of all not one phone call during the 20 weeks. Absolutely disgusted with them. Overvalued the property just to get the business. My cat is more proactive than them. I sincerely recommend you don't use this company which is part of the sequence group. However connells which is also part of the same group couldn't be better. WHB. couldn't give a flying fig about their customers.

CYRIL · 28 June 2019