5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
Trusted Agent profile · York
Savills York reviews
★★★★★
953 reviews across 2 platforms
17 Museum Street, York, YO1 7DJ, YO1 7DJ
Part of Savills, see every office.
Savills's office in York, at 17 Museum Street, is rated 2.4 out of 5 across 953 reviews on two platforms, including 140 Google reviews rated 4.9.
Reviews
Every review we hold for the York office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
5/5
TrustpilotGreat for Sales at Sudbury Branch
Lisa at the Sudbury branch was assigned to our house purchase and was excellent throughout the process.She was attentive, efficient and really kept the momentum. From our first offer to exchange occurred in just 5 weeks with almost no issues at all. FYI; this review is for Lisa as a part of the sales team, our experience as a tenant with this branch would solicit an entirely different review.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
5/5
GoogleSavills were our agents just before and during COVID which had to be one of the toughest times to sell a house. The team were professional, positive and efficient. The advice we received was timely and helpful. Post-COVID we sold the house for more than originally anticipated, so all-in-all a great experience.
1/5
TrustpilotVery poorly treated by Mr Holyhead
Been to their branch in Northampton today, Mr Holyhead acted like he didn't even want to be there. He didn't feel welcoming at all. I will do everything in the future to not buy anything from this company or work with them in any way. Hopefully I will acquire my new home soon, despite his disencouragement.
1/5
TrustpilotPure lack of communication and rude
Rented from the Lowestoft branch, when I moved out have had to continually chase them regarding my deposit. 2weeks in and still no refund AWFUL. Staff in the branch very very rude when you ring to complain and often turn it round and make it your fault saying that if you carry on then they will evict you. Truly awful company avoid at all cost
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
1/5
TrustpilotAn appalling service from the …
An appalling service from the Coggeshall branch. Four extremely unsuitable viewings in four months. Rude, arrogant (one of them called my mother a parrot!) and plainly just after the money without having to do anything for it. Thankfully our contract ran out and we have now gone elsewhere, although I tried to complain to their head office and they were just as bad! To be avoided at all costs.
1/5
TrustpilotThe WORST letting agents
The WORST letting agents I have ever dealt with. Always having to chase things up with them to find out they haven’t done what they said they would. Left us without heating or hot water for 2 months!! Took months to get our deposit back and eventually had to go to the TDS. AVOID AT ALL COSTS
5/5
GoogleGreat customer service and friendly staff with great attention to detail to guide you through the whole process. Highly recommended.
1/5
TrustpilotAvoid - Seem to have no intention of clearing owed balance
Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.Avoid
1/5
TrustpilotDisgraceful
Disgraceful. Unprofessional. Incompetent. I made an enquiry relating to a house for sale, hoping for help and information. They lost my details and when I later called the office to enquire if they had carried out my request the person I spoke to was rude, arrogant and generally unhelpful. It also sounded as though a party was going on in the background. Never again!
5/5
GoogleSavills were dealing with the property which we have now purchased. Without the service provided by Savills (Tanya in particular) our purchase would likely have fallen through and we would not be where we are today. Very helpful and prompt at dealing with queries and always work hard to ensure that a resolution was found.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWORTST AGENGY EVER - STAY AWAY FROM THEM!
WORTST AGENGY EVER! STAY AWAY FROM THEM!moved to a new property advertised with phone line.... had to wait two months to get it sorted. fire doors and rubbish bins set up after contacting local authorities. Customer service the worst in absolute.The only thing they know well is to get money off you! 2 months in and still no access to electric meters.STAY AWAY FROM THEM!
1/5
Trustpilot-1star wish we haven't gone with this…
-1star wish we haven't gone with this company they was absolutely crap no one come from the company for any viewings people was sent on their own with no information we had no feedback no updates hardly any viewings would not recommend this company😠 use someone else that actually makes an effort to sell your property and not sit back and do sweet F A
5/5
GoogleIt has been a pleasure selling our house through Savills. They are very professional, pleasant and helpful. We have had plenty of viewings which they did for us, which we find preferable. After we sold, Jennifer spared no effort to get the sale through. We would certainly recommend them.
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