Trusted Agent profile · York
★★★★★
133 reviews across 1 platform
River House, 17 Museum Street, York, YO1 7DJ
Savills New Homes's office in York, at River House, is rated 4.9 out of 5 across 133 reviews on 1 platform, including 133 Google reviews rated 4.9.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleJust a quick review to say that the service we received from Savills and Tom Smith in particular has been superb. Although we did not purchase our property through Savills, we were so impressed with email correspondence and contact from Tom about properties which were yet to appear on the market. I think our reviewing Savills without buying a property from them is testament to their quality of service.PositiveResponsiveness, Professionalism
5/5
GoogleJennifer and Tanya were amazing. Put up with my constant whinging.
5/5
GoogleThe agent, Jennifer Kendrew, was unfailingly helpful and polite, and did her utmost to help steer the purchase through to completion.
4/5
GoogleWe had initially commenced marketing our property through a well established local agents, after 12 months we had very little to show for it, and a similar result using a well known "On Line" agent. Following advise from another agent we moved to Savills. What a difference right from the start they really did their utmost to actually try and find potential buyers. rather than just using their web site and office window. Ben Pridden gave us some very sensible advise about the market, our actual geographical position, and what we could realistically expect in our situation. Jennifer Kendrew worked diligently in exposing our property to the market, appearing regularly in many publications from national papers to niche magazines. Having eventually found a prospective purchaser she lead them through the financial details resulting in a 'done deal'. Their dedication and perseverance were outstanding.
5/5
GoogleI can't rate Savills of York high enough after the recent sale of my home. From beginning to end they were exemplary. It is a rare experience in today's world to find any organisation that can perform consistently to such a standard. From the initial telephone call, to completion, everyone at Savills demonstrated the highest professional standards. Telephone calls were always returned quickly and action was always taken when requested. This applied at every level of the York office. My property was sold to the first person Savills arranged to view, without going fully on to the market. But they had many more prospective purchasers lined up in the wings. But this swift sale did not distort my view. I have bought and sold many properties over the years and understand why some agents have the reputation they do. If everyone performed to the Savills level that would not be the case.
5/5
GoogleSavills at York have been consistently excellent. Jennifer Kendrew and Ben Pridden in particular always provided me with realistic and practical advice from start to finish and worked professionally and tirelessly to achieve a sale. Other parties in our chain caused a great many difficulties but the experienced staff at Savills solved them all and where she was able to Jennifer led the chain and drove the pace of the sale when others seemed reluctant to take the initiative. I could not asked for better service and would recommend Savills at York to anyone considering appointing an agent.
5/5
GoogleWe would like to thank the team at Savills in York for there help in the purchase of our New Home. It was quite a trying time for us but Savills stuck with us & helped us through. They went over & above the normal day to day service to help us achieve a positive outcome. Special thanks go to Jennifer & Ben. We would have no hesitation in recommending Savills. Thanks again Martyn & Karen Holden
5/5
GoogleWe were highly impressed with the service provided by Jennifer Kendrew and the wider Savills York team. Even though we chose a different property in the end, we highly recommend Savills for their friendly professional service.
5/5
GoogleVery professional and listen client well and understands clients needs, provided good services .
5/5
GoogleFabulous , professional service every time we viewed. Jennifer at "River House" York office is wonderful. Nothing is too much trouble. Claire , who accompanied us on a viewing was equally helpful. Both girls give liberally of their time & that was a rare quality which we did NOT encounter a great deal with other estate agents! I would have no hesitation in recommending Savills . They give superb (well-informed) service.
5/5
GoogleThe team at York have been brilliant. Keeping us informed every step of the way. Excellent communication and helping to push things between solicitors when needed. Couldn't recommend them highly enough.
5/5
GoogleIt has been a pleasure selling our house through Savills. They are very professional, pleasant and helpful. We have had plenty of viewings which they did for us, which we find preferable. After we sold, Jennifer spared no effort to get the sale through. We would certainly recommend them.
5/5
GoogleI have to say that selling property is well known to be one of the three most stressful experiences in life (divorce and death of a loved one being the other two) but Jennifer's consistent and timely communication has mitigated much of it! She and Savills have been a delight to deal with. I cannot recommend their professionalism enough.
5/5
GoogleSavills were dealing with the property which we have now purchased. Without the service provided by Savills (Tanya in particular) our purchase would likely have fallen through and we would not be where we are today. Very helpful and prompt at dealing with queries and always work hard to ensure that a resolution was found.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleEd, Emily and Tanya moved mountains to make sure our two high-value properties found the right buyers. They were diligent, tireless and resourceful even with a somewhat depressed market. I can highly recommend these guys and their team in York.
5/5
GoogleSavills have been professional and helpful from the word go. They have given us sound advice and gone above and beyond, often speaking to the buyer outside of office hours because of the time difference between countries. I would thoroughly recommend using them.
5/5
GoogleHighly recommended, having recently sold our home in Harrogate. In spite of not having a local office, Savills evidently used their national reach to generate considerable buyer interest leading ultimately to a swift and satisfactory sale. All aspects of their service were professional and responsive.
5/5
GoogleVery professional and helpful. Savills were acting for our seller not for us but couldn't have been more helpful in responding to our queries and keeping the process moving. We received replies to queries extremely quickly and really could not have been more helpful.
5/5
GoogleSavills were our agents just before and during COVID which had to be one of the toughest times to sell a house. The team were professional, positive and efficient. The advice we received was timely and helpful. Post-COVID we sold the house for more than originally anticipated, so all-in-all a great experience.
5/5
GoogleVery professional and helpful. Savills were acting for our seller not for us but couldn't have been more helpful in responding to our queries and keeping the process moving. We received replies to queries extremely quickly and really could not have been more helpful.
5/5
GoogleJust a quick note to say a huge thank you to Ed and the team for getting this difficult part exchange deal across the line. This was not a straight forward deal but was handled with great professionalism, discretion and poise; an excellent result.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHaving worked alongside Ed Stoyle in the sale of a difficult off-market transaction, his down to earth approach and years of agency experience ensured that we got matters over the line. Few other agents would have managed this and kept both sides on the right track!PositiveResponsiveness, Professionalism
5/5
GoogleI would have no hesitation in recommending Savills, York to those looking to find a property in the area. The team as a whole was responsive and efficient and Emily Bell, who was my particular contact, was professional, proactive, approachable and supportive throughout.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom the initial appraisal to completion, my sale was dealt with efficiently and sympathetically. I was updated regularly on progress and requests for information were fulfilled in a timely manner. Altogether a positive experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills New Homes's York office has 133 reviews across 1 platform: 133 on Google.
Savills New Homes York is rated 4.9 out of 5 across all 133 reviews, and 4.9 out of 5 on Google from 133 reviews.
Savills New Homes York, River House, 17 Museum Street, York, YO1 7DJ.
