Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am an overseas buyer and I have no…
I am an overseas buyer and I have no experience for buying an apartment in UK.The senior sales adviser provided a good guidance and makes the process smooth. When we get any queries, we send email for enquery and normally we get the answer or solution quickly.
Wong · 6 March 2023
Agent replied · 27 October 2024
Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotBradley from Hugglescote site was…
Bradley from Hugglescote site was fantastic during the sales process everything was explained & straightforward whilst being personable.
Adam · 16 November 2024
Agent replied · 23 November 2024
Hi Adam. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Bradley gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotTop service
Five stars and more if there were more stars to click! Our experience has been wonderful, both Tanith and Aimee are lovely, explaining everything, very welcoming. Highly recommend. Barrett are the best!
Customer · 17 March 2024
Agent replied · 27 October 2024
Good morning,Thank you for your kind feedback about Tanith and Aimee. We will make sure they see this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 1/5
TrustpilotNever Barratt Home
I wrote to Customer Care Team, complain about their delay and ignorance of repairing the defects. Which I should say such defect is incompletion work before properly completion.They did give me a prompt reply, however, they only did part of the repair job and then …… no more follow up work.
Ryan · 6 October 2022
Agent replied · 27 October 2024
Good afternoon Ryan,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information, please do confirm your development.Best Wishes, Alice
★★★★★ 5/5
TrustpilotYour receptionist Ketty
Your receptionist Ketty, is very brilliant and intelligent she's good at what she does. Her customer care is first class.
OLAYEMI · 14 October 2024
Agent replied · 27 October 2024
Thank you for your valuable feedback, Olayemi, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 4/5
TrustpilotWe have had a very good experience with…
We have had a very good experience with our purchase of a Barratts home. Any issues have been dealt with accordingly and we have had good support through the buying process.
Mrs · 4 April 2024
Agent replied · 27 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Kind regards, Charlotte
★★★★★ 5/5
TrustpilotClear and straightforward from day 1.
From when we reserved our new home the process was very clear. We were kept informed most of the time as to how things were progressing.
Helen · 5 July 2024
Agent replied · 27 October 2024
Hi Helen. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotSo glad we went with a Barratt new build
Brilliant experience from beginning to end. Love our new home and any issues we have so far identified have been quickly dealt with!
Georgia · 22 August 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave us a review, Georgia. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many years of health and happiness in your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotReally pleased with our new home
Really pleased with our new home and we can't thank the girls in the sales office enough they have been so helpful.
Jane · 7 September 2024
Agent replied · 27 October 2024
Hi Jane. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Richmond Park team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotHighly recommend
Fabulous developer, very helpful staff, always finding solutions when they are needed. Tom, Rob and Nicki in particular have been very helpful and approachable at the Chalkers Rise site!
Lauren · 7 May 2024
Agent replied · 27 October 2024
Thank you for your valuable feedback, Lauren, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotVery supportive during the whole…
Very supportive during the whole process always keeping me updated regarding my purchase.Staff very knowledgeable and helpful.
A · 22 November 2024
Agent replied · 27 October 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We wish you all the best for the rest of the journey into your new home. Kind regards, Charlotte.
★★★★★ 5/5
TrustpilotNo issues
No issues. Great service from the start, Went straight to our requirements. Everyone happy. All questions answered direct, no fluffiness or politician type answers. Suits our needs.
Mr · 10 June 2024
Agent replied · 27 October 2024
Hi Colin. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotSales team have been amazing
Sales team have been amazing! The house in which we have reserved, has great deals that comes with it. It is in a stunning location...🏡
Mary · 14 July 2024
Agent replied · 27 October 2024
Good morning Mary. Thank you for sharing the start of your experience with Barratt Homes.We’ll make sure Pinewood Park gets to see your great feedback! Kind regards, Sam
★★★★★ 5/5
TrustpilotThe local staff
The local staff: Howard, Cherry and Stefan have been superb in helping us settle in after a difficult moving day. They have really gone the extra mile.
Customer · 8 June 2024
Agent replied · 27 October 2024
We appreciate you taking the time to share your experience, and we are delighted to hear that the Heathfield Nook team made your moving day easier. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotWe had had exceptional costumer…
We had had exceptional costumer service. Our burning questions were all ways answered and resolved quickly. Construction manage tour was very informative .
Customer · 16 August 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotA very smooth move
A very smooth move, never any problems. The staff are all very helpful. It's a fantastic house done to a high specification in a fantastic location.
Christopher · 21 June 2024
Agent replied · 27 October 2024
Hi Christopher. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Sands team. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
Trustpilotvery helpful,explained everything in…
very helpful,explained everything in great detail.and nothing was too much trouble. If I ever buy another house (unlikely at my age (75years old)) it would be a Barratt house.
MRSDOREENRADLEY · 25 April 2024
Agent replied · 27 October 2024
Good morning Doreen,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service you've received. We hope you are very happy in your new home. Kind regards, Ros
★★★★★ 4/5
TrustpilotThe sales team were excellent making…
The sales team were excellent making the experience less stressful. Site manager very knowledgeable. However still waiting for small issues regarding cosmetics to be resolved.
Mrs · 6 July 2024
Agent replied · 27 October 2024
Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. We will share your feedback with the team. Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotThey are excellent before I purchase…
They are excellent before I purchase the house and excellent after sales service I would send big thank you to bob at elbourogh house rugby
Hassan · 6 July 2024
Agent replied · 27 October 2024
Hi Hassan. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Elborough Place team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotBarrett customer care decorator Ian…
Barrett customer care decorator Ian McDonnell attended our property today.He was extremely respectful and knowledgeable.We had several minor issues which he dealt with very well.I would not hesitate to recommend him.
Mr · 14 March 2024
Agent replied · 27 October 2024
Good morning,Thank you for your kind feedback about Ian. We will make sure he sees this and he will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotAll staff from sales to site have been…
All staff from sales to site have been so helpful throughout the process of our house purchase.
P · 11 November 2024
Agent replied · 27 October 2024
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
★★★★★ 5/5
Trustpilotfantastic service from start to finish
fantastic service from start to finishinformative throughout and all staff friendly and helpful. would recommend to anyone. house finished to excellent standard and could not be happier
Lorna · 29 May 2024
Agent replied · 27 October 2024
Hi Lorna. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Sam
★★★★★ 5/5
TrustpilotThe purchase was well explained and the…
The purchase was well explained and the part exchange valuations and survey took place quickly. An easy experience so far
Ken · 23 September 2024
Agent replied · 27 October 2024
Hi Ken. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
★★★★★ 5/5
TrustpilotFantastic experience all round.
Great contact with our sales advisor Laura and site manager Tom from Forest Grove throughout. The fact that they really take a pride of the finished product is clear through both pre and after completing. Really great experience and some of the very best customer service I’ve ever had.
Nick · 31 October 2022
Agent replied · 27 October 2024
Hi Nick. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Forest Grove team. I will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
