Trusted Agent profile · York
★★★★★
1,016 reviews across 2 platforms
5 Peckitt Street, York, YO1 9SF, YO1 9SF
Mudd and Co's office in York, at 5 Peckitt Street, is rated 4.4 out of 5 across 1,016 reviews on two platforms, including 13 Google reviews rated 2.2.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotPart Exchange
Thank you. We part exchanged in December and love our new home. The sales team and part exchange team were greatThere’s still a few little snags we are waiting on but hopefully will be sorted soon.
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the team. We wish you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotExtremely friendly staff (Val at…
Extremely friendly staff (Val at Fernwood village). Made us feel really comfortable and happy to explain everything we needed as we are first time buyers. Really grateful and would definitely recommend buying from them!
Thank you for sharing the start of your experience with Barratt Homes. We’ll make sure Val gets to see your great feedback! Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
1/5
TrustpilotVery bad quality build lots of defects…
Very bad quality build lots of defects and the after care very slow acting to resolve the problem moved in 6 months ago still can’t sort out the issues
Good evening. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, SamUPDATEGood afternoon. I’m pleased to hear that you are already in contact with the relevant team regarding this review.Best wishes, Sam
5/5
TrustpilotCharlotte answered all our questions…
Charlotte answered all our questions and gave us loads of advice.She was extremely helpful and informed us of everything we needed to know about the house we have reserved.
Hi Patricia. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Charlotte gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotExcellent customer service from our…
Excellent customer service from our first initial visit to the end of the process. We were kept informed every step of the way and are very happy with our new home.
Hi Valerie. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Pebble Walk team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Sam
4/5
TrustpilotI’m happy with my house purchase
The Barrat team is been quite helpful in resolving the problems I’ve raised. They’re polite and they do it in reasonable time. The house is very nice and in good location.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
2/5
TrustpilotWouldn’t recommend if a first buyer as
Wouldn’t recommend if a first buyer as completely ruined any excitement I had by not being ready or responding to my solicitor to get paperwork done, took 3 weeks to get a response
Good morning,We are sorry to hear of your disappointment. We pride ourselves on our customer experience and this is not something we would expect. We have forwarded your details to the relevant team who will be in contact.Kind regards, Ros
5/5
TrustpilotAmazing house and customer care
The house is amazing. Well finished. Customer care is also brilliant. Assistant site manager, Sam, has been checking in and fixing things straight away if needed. Couldn’t have asked for a better first home.
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. We will pass your feedback on to Sam. Wishing you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotVery supportive sales team and a great…
Very supportive sales team and a great service so far. I’ve yet to move in but really looking forward to it and to experience the excellent build advertised by Barratt.My only negative would be the cost of flooring. Include it in the house price. If it was more reasonable it would make the moving in so much easier and an enjoyment.
Good morning. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the relevant team. We wish you many happy years in your new home.Kind regards, Sam
5/5
TrustpilotThe sale process to date has been…
The sale process to date has been exceptional with assistance from the Barratt team on site answering all our questions to ease the process of our house purchase.
Hi Ian. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Sam
5/5
TrustpilotRepairs
We had some repairs done today which were carried out efficiently by Keith who was professional and friendly. He did a great job and left everything spotless.
Hi Kim. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Sam
5/5
TrustpilotThe team could not have done any more…
The team could not have done any more to help us Aggi and Chris in the sales were really excellent and Chloe in the sales progression was also excellent could not thank you enough
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Aggi, Chris and Chloe gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotThe sales person was extremely pleasant…
The sales person was extremely pleasant and helpful. Nothing was a bother to her. She has arranged everything quickly and efficiently, and is guiding us through every stage of the process.
Thank you for your valuable feedback, Laraine, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotDetailed and simplified experience
I had the best customer experience following my visit to Barratt Home in Swansea last weekend. Rob & Charlotte have been amazing so far with my journey.
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Charlotte.
5/5
TrustpilotBeautiful house and experienced team
Transparent communication by experienced team, well built beautiful house, friendly approach and understanding through the purchase process timelines. The 3rd parties Barratt work with made the whole process easier for us too.
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotLouise and gavin have absolutely been…
Louise and gavin have absolutely been amazing they have left no stone unturned to get me and my partner the best deal they can.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Louise and Gavin gets to see your great feedback! Kind regards, Sam
5/5
TrustpilotHannah and Khushi are amazing and so…
Hannah and Khushi are amazing and so friendly nothing is ever too much trouble and made the whole process very stress free for us as is our first home.
Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Wendel View team. Kind regards, Sam
5/5
TrustpilotExceptional customer service can be…
Exceptional customer service can be hard to find but we absolutely hit the jackpot when we visited the Barratt Home development in Swindon witchelfields Mill lane.
5/5
TrustpilotFantastic experience from start to…
Fantastic experience from start to finish, from the sales team to the site construction management team. A big thank you 🙌
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Charlotte.
5/5
TrustpilotReally great initial experience with Christian
Really great initial experience with Christian on buying our first home! The process so far has been clear and easy to follow, looking forward to completion!
Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the Linmere team. Kind regards, Sam
5/5
Trustpilotthe sales person bekki was so helpful…
the sales person bekki was so helpful and knowledgeable and well informed which was such a great help and very pleasant too.
Hi Anthony. Thank you for your review, it is very much appreciated by all of us here at Barratt Homes. We will share your feedback with the Grey Towers Village team. Wishing you many happy years in your new home. Kind regards, Sam
4/5
TrustpilotHome built to a really good quality and on time.
Home built to a really good quality and completed on time, only improvement would be don’t promise regular build updates if they’re not going to be provided.
Hi Alicia. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Lockwood Fields team. We wish you many happy years in your new home. Kind regards, Sam
5/5
TrustpilotGreat Service - So far
We've just reserved our new home with Barratt and so far the service has been great. Louise at the Ceres Rise development has been incredibly helpful and has made the process effortless.
Good evening,Thank you for your kind feedback about Louise. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe ease of coming to the right…
The ease of coming to the right decision for me .because of the friendly staff that made it run so smoothly it was less stressful.
Hi Helen. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Sam
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