Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleViewed a property recently in York and although did not proceed further, we were impressed by Nicole from this agency, she was very polite and we felt unhurried and relaxed so thank you.
Thanks for your positive review Colin!
5/5
TrustpilotExcellent experience
Excellent experience taking on my first ever tenancy.Maddie culd not have been more helpful.
Thank you for your kind review. I hope you settle in well in your new home. Maddie
4/5
GoogleI have been living in the property which I let through Coalters for almost a year now and can't find a single fault with Coalters and the way they have dealt with every part of my tenancy, in particular Jonathan the property manager, who has been nothing but helpful.
5/5
GoogleI had a very positive experience of buying my first home through Coalters. Lisa Duncan kept me informed and updated throughout, and really went the extra mile to make sure that everything went smoothly. She was always positive and friendly too, which made the experience almost stress-free! Thanks, Lisa!
5/5
GoogleMaja, from Linley & Simpson has provided a responsive and reliable service, making sure the tenant, on behalf of the landlady is very happy. Very happy with the service and appreciate all efforts to provide a lovely home for my tenant. Thank you Linley & Simpson
Thank you for this amazing review Catherine, we are so pleased you are happy with our service and are sure your tenant will love their new home!
5/5
TrustpilotHardworking and supportive
I find John Hanlon very supportive and professional. He response to all queries rapidly wether via email or text. He is very hardworking .Haiz
Hi HaizThank you for your kind words. Always happy to help.- John
1/5
TrustpilotTook the to the Property Ombudsman and won!
I took this company to the property ombudsman after appalling service trying to acquire a tenancy in Wetherby. it took 9 months but I won damages.I was given written assurance of securing tenancy but purely because I complained at their poor service they withdrew the offer on the grounds that the landlord had 'decided not to proceed'. This was a lie. They were unable to produce evidence. They are a cabal of mean spirited, money driven amateurs. Good luck if you use them. You'll need it. And a lawyer.
5/5
TrustpilotEfficient professional service and kept…
Efficient professional service and kept in the loop by timely information re progress. Very happy with the service.
Thank you for your feedback! We’re delighted to hear that you were pleased with our efficient and professional service, as well as the timely updates on progress. Keeping you informed is a top priority for us, and it’s great to know we met your expectations.
5/5
TrustpilotMy experience was good and I was…
My experience was good and I was satisfied speaking with Brad G,he assisted me with all the information i needed
Much appreciated Emmanuel, It was my pleasure to assist you!
5/5
TrustpilotThis was a truly fantastic experience…
This was a truly fantastic experience with Linley and Simpson.Mark clayton was so accommodating and helpful . Amazing all roun dervice from the best company Thanks
It was a real pleasure to accompany you with your viewings. I know you preferred the house so good luck with your application All the best Mark
5/5
TrustpilotHad an inspection today conducted by…
Had an inspection today conducted by Sally what a lovely lady very pleasant and down to earth thanks for the visit Sally.
We appreciate your response, thank you!
5/5
TrustpilotGreat service by Matt Kendrick
Great service by Matt Kendrick. Really helpful with our moving out process and made the effort to check in on us.
Thank you for your review Shamisco, great to hear you were happy with the service!’Thanks,Matt
5/5
GoogleVery happy with Linley & Simpson. In particular, our property manager Chelsey was brilliant in addressing all our questions and concerns very fast and efficiently. She made the whole process of moving out as easy and care free as possible - huge thanks :)
5/5
TrustpilotLydia provides a good service & professional
Lydia provides a good service, and explains in detail how the house operates, with sufficient information."thank you very much.
Thank you very much for the feedback Blythe, I am so glad I was able to provide you with sufficient information.
4/5
TrustpilotThorough and responsive service for…
Thorough and responsive service for lettings management. Fiona Scott and Wendy Passmore have been particularly helpful.
Thank you for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our lettings management service. Fiona Scott and Wendy Passmore will be delighted to know they made a difference. If you need anything else, we're always here to help!
5/5
TrustpilotGreat service
Great service. Quick replies and time wasting for both sides. Communication in very polite abd respectful manner. Good client orientation.
Thank you for your kind words! We're delighted to hear that you appreciated the promptness of our service and found the communication to be polite and respectful. Providing a positive and efficient experience for our clients is our top priority, and we're glad we could meet your expectations.Your feedback about our client-oriented approach is especially meaningful to us, as we strive to tailor our services to meet the unique needs of each individual. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for your review!
1/5
TrustpilotI currently rent from this company in…
I currently rent from this company in Sheffield and I am saddened to be having to share such a negative experience. I moved into the property august 2021 and ever since I have called, emailed and complained of issues to no avail.We have gone with a broken boiler for the whole year and reporting issues weekly from no water to no hot water to no heating for months. Every time we report it to the company multiple people come to the property unannounced and never fix it. The response we always get is the landlord wants to send his own contractor to see what the issue is. We have gone weekends and easily over a month with no hot water which is not acceptable given we are constantly reporting the issue. We have had 4 people come over the past 3 weeks to see what the issue is from the company and the landlord all unannounced which breaches our contract as well as viewings show up without notice. We keep hearing from the contractors the boiler is cheap and shot and it would be more expensive to replace the parts to fix it than to get a new boiler. We are leaving in august and clearly the constant lack of communication and ongoing issues is the reason for this. It feels as though the landlord is waiting for new people to come in or just doesn’t want to fix the issue even though it’s continuing to be a problem.We rent through this company and don’t have any contact with the landlord but the company keeps using the landlord as an excuse for why things aren’t being done. There’s no curtesy or communication between the parties and we are finding the living environment in enjoyable. The anxiety of never knowing when people are going to turn up or just let themselves in is horrible. We keep hearing people will be out to look at issues but these are never fixed. Our home after visits are left a mess as contractors move items which is understandable but don’t have the curtesy to put things back.We are at a loss on how to enjoy being in our home. We are left unable to do the simple task of having a warm shower which is a basic thing everyone should have access to and the company though pleasant when we call, keeps putting it on the landlord. If you are going to manage a property then you need to be managing it.I truly hope whoever else lives in the homes of this company and anyone who lives in the home we have after august does not have to face these issues. The property itself is really nice and it’s such a shame that the landlord and this company don’t seem to care about the tenants
5/5
TrustpilotGreat professional service, great communication.
I had to arrange to rent a property in the UK from overseas prior to travelling. Tom Wilcox and Jack Drewitt in the York office picked up my application and processed it very quickly and efficiently. I called to enquire in the morning and had an accepted application and paid holding deposit by the afternoon. Excellent stuff.
Thanks for the review Kevin, I am pleased we helped find you a new property. We appreciate you taking the time to write the review. Good luck in your new homeLeon GreenCustomer Service Manager
5/5
GoogleExcellent experience with Linley and Simpson, Hannah Craven was my letting agent, she was so helpful, helped find properties which would be suitable and no amount of questions I asked were too much trouble! Would definitely recommend requesting Hannah if you’re looking at renting a property!
1/5
TrustpilotAbsolutely shocking!
They are rude and speak to you like you're an idiot, if anything breaks in the property you have to constantly chase them just for them to turn around and say: "We thought it got fixed"! They come for inspection and you tell them something has broken and they say oh yes we'll send somebody to have a look, that's where it ends. The boiler has broken down and instead of fixing it they ask us if we can leave it on all year and pay the gas and electricity bill for it on top of the standard one!! That's just wrong at every level. In February with all the storms we had two pieces of fences cane down, several months later nothing has been done about it! It's ridiculous and we'll never use their services again!!
5/5
TrustpilotLehila Owen Was on time and waited for…
Lehila Owen Was on time and waited for me as I was running five minutes late she was well presented and gave a professional viewing
Thank you for your kind words, Jermaine! I hope we can help with your search and relocation to Leeds., Lehila
1/5
TrustpilotI had the worst experience of my life…
I had the worst experience of my life dealing with them. I've been renting for 3 years in the Uk and nothing really happened in regards to my application and my referencing. however, my experience with Linley and Simpson turned out to be the worst nightmare. I wanted to move from 1 bed to two-bedroom apartment and told my current agency that I want to end my contract earlier (If that's possible) otherwise I'll just pay them for the extra1 one month, so in that case, I will pay two apartments for 1 month. I was very clear about it to my agency and they were perfectly ok with it. So, I found a two-bedroom apartment and applied for it, the agent (linley and Simpson) said that they preferred my application and liked it and wanted to move further with it, so after I've paid the holding deposit they send me the acceptance letter saying they were aiming for me to move in my June the 15th and that it's subjected to referencing. They took a WHOLE MONTH to process my referencing and rejected me to move in just 4 days ahead of the move-in date saying the landlord is not happy with the two contracts overlapping , this happened even after my current agency called them and explained them the situation. They made me wait the whole month just to say they can't give me the apartment that too during the time when it was extremely important for me to move as soon as possible for various reasons related to my work traveling and family (need extra space). I'm beyond furious over the fact that the agent was extremely RUDE and wasn't helpful at all. it was a nightmare dealing with him. I would never ever recommend going with them...
5/5
TrustpilotI would highly recommend Linley and Simpson
I would highly recommend Linley and Simpson. Their Property Consultant Rik Mandalia helped us securing the rental and provided excellent communication, feedback and service from start to finish. He was always professional and friendly and most importantly got us a home at a point where we had to find a home for rent at a short notice.
Thank you for the review Sabin, it is great to hear that your experience has been a positive oneLeon GreenCustomer Service Manager
5/5
TrustpilotKirk mariott was a nice guy
Kirk mariott was a nice guy. Made everything easy with just a phone call. Waiting to see the property tomorrow
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