Trusted Agent profile · York

Linley & Simpson York reviews

4.5

★★★★★ Excellent

2,870 reviews across 2 platforms

2 Low Ousegate, York, YO1 9QU

Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.5 out of 5 across 2,870 reviews on two platforms, including 738 Google reviews rated 4.4.

Google logo

4.4 / 5

738

Reviews on Google

This office

Trustpilot logo

2,132

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

5/5

Trustpilot

Management of Repairs

Subject: Ebony Robinson - A Star in the MakingI cannot speak highly enough of Ebony Robinson and her exceptional work on the refurbishment of my property. After a particularly challenging tenancy, my home was left in a state of disrepair. Ebony’s expertise and professionalism were instrumental in transforming it into a beautiful and functional space.From the initial consultation to the final touches, Ebony demonstrated a keen eye for detail and a commitment to quality. Her ability to understand manage all the quotes and necessary tradesmen was truly impressive. She was always available to answer questions, address concerns, and provide updates on the progress.Not only did Ebony deliver outstanding results, but she also exceeded my expectations in terms of timeliness with a constant eye of the costs. I was so impressed with her attention to detail and her ability to complete the project so quickly, I would wholeheartedly recommend Ebony Robinson to anyone seeking a reliable and talented property manager. Her dedication, expertise, and professionalism make her a true asset to the industry.

David · 21 August 2024

Agent replied · 22 October 2024

Thanks so much for leaving a lovely review. I have thoroughly enjoyed bringing your property back to standard, ready for a new family to move into and enjoy., Ebony

5/5

Trustpilot

First home with the help of Cal

We bought our first house with the help of Cal at Linley & Simpson who went above and beyond to make sure we were looked after and fully understood the process. Cal helped to guide us through the process which is difficult to understand as a first time buyer and make it as stress free as possible, we're very grateful and super happy in our new home.

Declan · 2 June 2026

Agent replied · 9 June 2026

Thank you Declan for your very kind review, it was a pleasure dealing with you through the sale and so pleased you are loving your new home. All the best for the future. - Cal

5/5

Trustpilot

Exceptional Service

I couldn’t be happier with the experience I had working with Amina. They took the time to truly understand my needs and preferences, and they went above and beyond to find the perfect apartment for me and my flatmate.What impressed me most was their knowledge of the local market. Amina’s was always responsive, providing timely updates and answering all my questions with patience and clarity.Their commitment to ensuring I found the ideal place to stay was amazing, and their friendly, approachable demeanour made the entire experience stress-free and enjoyable. I can’t recommend Amina enough to anyone looking for a reliable, dedicated, and highly skilled agent. Thank you for making my move seamless and for finding me a the perfect place!

Neha · 18 August 2024

Agent replied · 24 August 2024

Thank you so much Neha for your lovely review, I am glad I was able to do a good job for you and find you a nice apartment. Feel free to get in touch if I can help with anything.

5/5

Trustpilot

I have recently sold 2 properties…

I have recently sold 2 properties through the Headingley branch and both attracted considerable interest.Paige (Ellis) helped enormously with the negotiation process to select the best-placed buyers for both houses and was most diligent in following up with the solicitors to keep me up to date with progress of the sales. Each sale had its own challenges but this were gradually overcome to produce satisfactory outcomes. These were not the quickest of transactions but much of this was attributed to the inexperience and caution of the buyers. Thanks Paige for all your help - well done!

Nick · 16 August 2024

Agent replied · 22 October 2024

Thank you so much for your kind review Nick, and for allowing me to be part of the two sales. Please don’t hesitate to contact me if you need anything in the future!, Paige

4/5

Trustpilot

Linley and Simpson are keen to help

Linley and Simpson are keen to help. Wait times with fixtures can be long, but are usually very effective. Daniel Darbyshire was quick and effective at fixing problem in hand, 3 weeks after initial quote given. Staff are friendly and Linley and Simpson always communicate effectively to check on progress.

Ella · 8 June 2026

5/5

Trustpilot

Easy & Smooth letting process with Jade

We had a great experience with Jade. She called the day before our viewing slot to ask more about what we wanted and only showed us properties that matched our criteria. It was great to see 3 properties in the space of the hour and we ended up applying for one the same day, and having confirmation of the let being agreed. Jade was very personable and is clearly very competent at her job! The wider team were also excellent with quick correspondence regarding our application. Linley and Simpson have (thus far) made our experience very straightforward and I would strongly recommend.

Annabelle · 12 August 2024

Agent replied · 22 October 2024

Thank you for the lovely positive feedback Annabelle, it’s great to hear! It was a pleasure to help with your search, and I hope you’ll be happy in your new flat!, Jade

5/5

Trustpilot

The team at Linley and Simpson

The team at Linley and Simpson, Headingley go above and beyond to ensure that they see a sale through to completion. Kieran, Ryan and Paige provided honest advice, feedback and timely communication whilst liaising with the seller and buyer. Kieran is extremely patient during negotiations and an asset to the team. All members of staff are friendly and courteous, even during complex discussions.Many thanks for all your help in recent months and all the best!

Maria-Elena · 30 October 2024

Agent replied · 29 December 2024

Many thanks for your review Maria, we are glad to hear about your positive experience with us. All the best for the future, Team Headingley

5/5

Google

Harry was excellent, knowledgeable and very welcoming, we are so looking forward to moving in to our new property and enjoying Yorkshire. Thank you again Harry

NikNak · 7 April 2026

Agent replied · 14 April 2026

I’m so pleased to hear that Harry made such a great impression, being welcoming and knowledgeable makes all the difference when you’re finding a new home. It’s lovely to know you’re looking forward to the move and settling into Yorkshire. I’ll be sure to pass your feedback on to Harry, he’ll really appreciate it. Wishing you all the best in your new home!

5/5

Google

Harry has been very very helpful throughout the whole process from moving out to moving in, both him and Maja are very lovely,helpful and honestly 10/10 experience with them

Ingrid · 14 March 2026

Agent replied · 14 April 2026

We’re delighted to hear that Harry and Maja were able to support you throughout the whole process, from moving out to moving in. It’s great to know that their helpful and friendly approach made the experience such a positive one for you. We’ll be sure to pass your kind feedback on to them. Thank you again for taking the time to share your experience.

5/5

Trustpilot

Brilliant help from Chelsea and Ellie

I had an initial viewing with Chelsea on a Friday afternoon. I was her last viewing of the day, but she spent extra time with me after showing me the flat to answer questions about Leeds. I’m moving to the city, and she was very patient with my questions and gave lots of great advice. I didn’t end up getting that flat, but Chelsea was great in organising a viewing for another suitable flat. The second viewing was with Ellie, who was equally as helpful. She was very responsive by email (after the viewing) and chased up the landlord to give me a prompt answer about my application. Can’t recommend Chelsea and Ellie enough!

Muaad · 9 August 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave a review. It was lovely meeting you and finding you a suitable home. All the best for the move!

5/5

Trustpilot

We rented with Linley and Simpson…

We rented with Linley and Simpson Wakefield branch for 2 years. The property was lovely and we enjoyed our time there immensely. Any communication either with the local branch or the central maintenance team was amazing and all issues (which there were few!) were dealt with promptly. When it came to making the difficult decision to move out, Wendy and Ebony were proactive with organising viewings and communicated everything. The deductions from our deposit on moving out were really fair and I thought they would be a lot more! Thanks to everyone in the Wakefield branch.

Jake · 8 August 2024

Agent replied · 24 August 2024

Thank you so much for taking the time to leave us such a lovely review. It’s been a pleasure having you as tenants for the last 2 years and we wish you the best moving forward. Ebony & Wendy

5/5

Trustpilot

Staff Review

I recently had some work done on my windows and I had a great experience working with Paula Dunham. She acted incredibly promptly to resolve the issue and checked in with me to ensure everything was done up to standard. I commend her for her communication. Thank you Paula! :)

Ru · 4 June 2026

5/5

Trustpilot

Very satisfied landlord

Fantastic interaction with L&S from initial enquiry to moving the tenant in. Alexander (Willerby/Beverley) is so professional and knowledgeable and contactable. He went through fine detail on his visit and set the search for a tenant in place. He is a great manager also. Ellie has conducted the viewings so well with fast feedback and clear questions which arose. Thanks to Will also for his work with us. We are extremely satisfied and recommend Linley & Simpson without reservation. Well done!

Lorraine · 7 August 2024

Agent replied · 24 August 2024

Thank you for your review and kind words, it is greatly appreciated. I am glad the full process was smooth and efficient for yourself. We are pleased to hear that you would recommend us in the future, it means a lot to us!

5/5

Trustpilot

Linley and Simpson Horsforth did a great job for us.

This is why we had a great experience. Tony Taylor was our first and main contact with Linley and Simpson, Horsforth, and Tony stayed with us right through the process. Other members of the L&S team were involved of course and the letting went smoothly from start to finish. The team found a suitable tenant quickly and we are generally very happy with the service we have received. We would recommend Linley and Simpson to anyone looking for a friendly and professional property letting experience.

Neil · 5 August 2024

Agent replied · 24 August 2024

Thanks for the excellent review. Its been a pleasure working with you both on getting your property on the market and rented in super quick time!

5/5

Trustpilot

Fantastic experience with the Holmfirth Team

Fantastic experience with the Holmfirth team this week.Susan was very pro active during the week contacting me with an opportunity that I honestly thought I'd missed and setting up a viewing up in double quick time and very supportive through the entire process. I met David at the property, who was super professional and also offered some extremely valuable advise. Once I'd confirmed I was proceeding Lisa took hold and ran with it very quickly and professionally with the perfect outcome.So, from viewing at 13.25 the team had it all wrapped up by 16.30.Absolutely superb service. Thanks to everyone again.

Gavin · 2 August 2024

Agent replied · 24 August 2024

Thank you very much for taking the time to leave an excellent review I am so happy that you liked the apartment and we had secured everything in a few hours!

1/5

Trustpilot

Bad experience

Bad experience Be aware as they want to charge excessive and try to take as much as deposit They look at the 5 leg in the cat to don't refund deposit They refuse to repair issues and say the tenant has to pay I realized they do with all the tenants make up broken things to make you pay but then they do not repair and keep your money They are scammers Horrible agency ,in particular Beverley

Veronica · 18 September 2024

Agent replied · 22 October 2024

We’re sorry to hear you're unhappy, but we must clarify that your review is not accurate. We do not charge excessive fees or retain deposits unfairly. We follow strict guidelines and only make deductions for legitimate issues based on evidence. Any repairs that are tenant responsibilities are clearly outlined in your agreement, and we always strive to resolve any concerns promptly and fairly.

5/5

Trustpilot

We have had an exceptional experience…

We have had an exceptional experience with Kelly Boot from Linley and Simpson From the initial consultation to our moving in to our house.Kelly was always responsive, courteous alongside her colleagues. They guided us through the whole referencing process, making the entire process stress-free for i and my wife.I highly recommend Linley and Simpson to anyone seeking a reliable, trustworthy, and results-driven house agent. Their outstanding service and commitment to excellence truly set them apart in the industry.

Charles · 31 August 2024

Agent replied · 22 October 2024

What lovely words, thank you so much. We have enjoyed looking after you through the move in process!

5/5

Trustpilot

Andy and Alix were fantastic at Linley…

Andy and Alix were fantastic at Linley and Simpson. At every stage of the looking and buying process they were incredibly helpful and gave honest and genuine help and guidance which you could trust. As a first time buyer, this made a massive difference to what can be a very overwhelming and stressful experience and they were always more than happy to answer any questions - no question was a silly question! They were very understanding and accommodating and made it an enjoyable and exciting experience. I would recommend Andy and Alix and would go to them again

India · 25 July 2024

Agent replied · 24 August 2024

Thank you much for your kind words, India! We are thrilled that we were able to find you your new home. If you need any assistance in the future, you know where we are! Andy & Alix

5/5

Trustpilot

A friendly, simple and hassle free experience with Linley and Simpson

Had an excellent time with Linley and Simpson. The majority of my correspondence have been through Charlotte Harrison who has helped me arrange a viewing and has guided me through the process of making an offer on the property. Thanks to Charlotte the process has been simple and hassle free. I have really appreciated the prompt, polite and helpful communications.The member of staff who took us around the property for the viewing was immensely helpful. I really appreciated his knowledge of the property and the local area as well as his friendly and approachable manner throughout the viewing.

Joshua · 25 July 2024

Agent replied · 24 August 2024

Thank you Joshua for an amazing review. I’m glad that you have had a positive journey with Linley and Simpson. Richard, who showed you around the property also passes on on his thanks!

3/5

Trustpilot

Smart but unprofessional

Sam Preistly was dressed smartly and greeted us when we arrived. Unfortunately our viewing was interrupted when another couple knocked at the front door and he allowed the couple to come look at the same time. I found this to be unprofessional, we couldn’t get a grasp of any background noise from neighbours or traffic as all you could hear was the other couple talking. We didn’t get shown what was what upstairs as he was with the other couple the majority of the time. So took it up on ourselves to just go for a look on our own before leaving.He gave us great tips on how to apply for the property and was polite

Steph · 24 July 2024

Agent replied · 24 August 2024

Thank you for the kind words and the feedback. I understand your frustration with the viewing overlapping and not feeling like you were able to get the full feel for the property. At the moment there is a high demand on viewings for properties and we would like to try give everyone a chance to view which sometimes causes overlap/double bookings. We wish you all the best with your property search- Luke

5/5

Trustpilot

Fully Managed

I recently had a tenant move out of my property in Beverley, and I turned to Linley & Simpson for assistance. From the start, Alexander provided an exceptional level of service. He came over to inspect the property, clearly explained the options available, and was transparent about the services they offer. The advice I received was well thought out and practical, demonstrating their expertise in property management. Communication has been consistently clear, professional, and prompt, which has made the entire process much smoother. Their full management service has exceeded my expectations, particularly in handling communication with contractors, the tenant, and myself. Everything has been seamless and stress-free. I am very pleased with Linley & Simpson and highly recommend their services to other property owners.

Simon · 24 July 2024

Agent replied · 24 August 2024

Thank you very much for the kind and considered review. I hope you enjoyed the English summer and I look forward to handling the property for you moving forward!

5/5

Trustpilot

Declan Hall - outstanding service

With the help of Declan Hall I have found my dream apartment in Leeds. Relocating from London to Leeds was a daunting experience for me and Declan listened to my requests and showed me an outstanding new development in Leeds city centre that was within my budget and all the amenities I could ask for! The move wouldn’t have been the same without his help so I highly recommend Linley & Simpson and Declan as an agent. Thanks for all your help!

Abi · 24 July 2024

Agent replied · 24 August 2024

Thank you Abi for such a kind review! Hope your move in goes well and the transition to Leeds is nice and easy!

5/5

Trustpilot

Thank you Lea Brear and Kate Ward

I’d like to say a huge thanks to Lea Brear and Kate Ward for guiding me through the process of renting a new property. As you probably know, moving house can feel very scary and comes with a great deal of emotional turbulence and anxiety. Lea and Kate have upheld brilliant correspondence and helped me feel at ease throughout, transforming what could have been a daunting experience into an exciting prospect :) I really appreciate their help with everything!

Emily · 7 August 2024

Agent replied · 24 August 2024

Thank you for your kind words and good luck with your house move.Thanks Kate & Lea

5/5

Trustpilot

Harry Russell, absolute superstar!

Working with Harry to secure a property at very short notice has been an absolutely professional experience. Harry was acutely aware of our challenges when trying to source a property to rent in York. Living 200 miles away from York does not lend itself to impromptu viewings. Harry did his utmost to secure a viewing the next day, and ensure that our application stood the greatest chance of success. We were also well supported by Helen when Harry was unavailable. All in all the team at Linley & Simpson were brilliant and I can't recommend them highly enough!

S · 21 July 2024

Agent replied · 24 August 2024

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Harry and Helen, along with the rest of our team at Linley & Simpson, were able to provide you with the support you needed, especially given the distance and the urgency of your situation.

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Questions about Linley & Simpson York

How many reviews does Linley & Simpson York have?

Linley & Simpson's York office has 2,870 reviews across two platforms: 738 on Google, 2,132 on Trustpilot (across the whole business).

What is Linley & Simpson York's rating?

Linley & Simpson York is rated 4.5 out of 5 across all 2,870 reviews, and 4.4 out of 5 on Google from 738 reviews.

Where is Linley & Simpson's York office?

Linley & Simpson York, 2 Low Ousegate, York, YO1 9QU.

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