Hunters York reviews

★★★★★ 1/5

Trustpilot

Condescending, rude and just arrogant

Well what can I say, house came on the market Friday, sent a email requesting a virtual viewing Friday evening, as we are relocating from overseas. I then get a email from Charlotte on Saturday morning saying we are fully booked…. I reply saying how can you be fully booked for a virtual viewing? ….Surely you are there showing people around so how hard would it have been to have WhatsApp me for 5 mins to walk around the house between viewings. What response did I get … nothing not even an acknowledgment! Totally ghosted. This just shows the contempt these guys hold for potential tenants. Funny as I lived in York over 10yrs ago and hunters were the agent to avoid, seems to me nothing has changed Avoid these clowns at all costs and if you have the misfortune to have to deal with Charlotte well good luck.

Rob · 1 October 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Rob

Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%

Linda · 20 March 2021

★★★★★ 5/5

Facebook

When ever someone requires a service for whatever it is, you would always expect to be looked after, get great value for money and mostly be guided and be able to trust who you using. With Hunters you get all the above. They make selling and buying properties so much easier and take the stress away that you can always do without. We have dealt with Hunters on a few occasions now and it's always the same fantastic service. Id recommend them to anyone and have already to friends and family who always say the same about how good they were, and are. It's always a pleasure and never a chore with these guys. Thanks again.

Paul · 16 June 2022

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agents

Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear

Scott · 16 September 2024

★★★★★ 1/5

Trustpilot

Hunters

Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.

Ali · 13 July 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs. The worst of the worst!

Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!

Alexandra · 28 September 2024

★★★★★ 1/5

Google

We rented with Hunters for almost two years, during the initial experience with hunters it was all easy going, helpful staff members who obviously wanted us and our money. As soon as the keys were handed over that’s when things changed. The attitude of the children who run the office at Hunters was unbelievable. The lettings manager Kitty has no customer service skills or understanding for her tenants and quite frankly is a foul person to deal with. They are slow with repairs and issues with the household alongside actually completing the repairs they think it’s acceptable to leave paying tenants houses like building sites and then when they’re asked to make the place more safe “its not their problem and you need to sort it out” as in their words “you pay them for nothing” the staff are full of themselves and think they’re better than most people. At the end of our rental nightmare we were charged with fees for things which were already not up to standard and they expect that the fairy godmother has come round and cleaned the whole property. Hunters will push your rent up straight away and over inflate the market value, not thinking of the real term impact that has on people and their communities. After all it was owned by the Tory MP Kevin Hollinrake so maybe that’s why the agents reeks of incompetence and greed.

Oliver · 12 September 2024

★★★★★ 1/5

Trustpilot

If I could give zero stars or negative

If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.

Josie · 6 September 2024

★★★★★ 5/5

Google

Great letting agents super friendly and professional whenever you call. They make is easy to report problems and fix them speedily. I really feel like they actually care that you are living in a nice well maintained property. We got our full deposit back at the end of the tenancy too! They are without doubt the best agency I have ever dealth with.

Lucy · 12 November 2023

★★★★★ 1/5

Trustpilot

I had Terrible Experience, Avoid at All Costs

I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.

Abbz · 13 April 2025

★★★★★ 1/5

Trustpilot

My daughter rents through hunters and…

My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters

Mrs · 19 March 2025

★★★★★ 1/5

Trustpilot

Poor customer service

My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.

Ethan · 28 August 2024

★★★★★ 1/5

Trustpilot

They couldn’t care less

Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things

Emma · 20 August 2024

★★★★★ 5/5

Google

I'm so happy with my new flat and appreciate how the Hunters sales team helped make the process go smoothly and comfortably. They were friendly and communicative throughout and readily available for viewings etc. I would happily use them again, although I intend to enjoy my space a good while!

Elizabeth · 14 July 2024

★★★★★ 5/5

Google

It’s been an amazing experience selling our property with Hunters. The service from the team has been helpful, thorough and friendly. They have gone above and beyond all my expectations. Thank you to everyone involved in the whole process.

Karen · 19 December 2025

★★★★★ 1/5

Trustpilot

Very unprofessional and rude agents

Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.

GRT · 22 November 2025

★★★★★ 5/5

Google

We sold our property through Hunters mid-2021 and completed early 2022. The process was long and arduous, but Georgia was excellent throughout the process. She actively listened to our questions and concerns and was empathic and reassuring throughout. Our buyers were difficult, over-familiar, and troublesome, but she mediated and dealt with any issues exceptionally well. Thank you, Georgia.

Kevin · 12 November 2022

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 1/5

Trustpilot

INCOMPETENT

Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.

Anonymous · 12 July 2024

★★★★★ 5/5

Google

Hunters were great with a property I needed to sell quickly. Everyone I spoke with was friendly and efficient and communication was excellent throughout the whole process with Katherine regularly checking in with updates once the sale had been agreed. The conveyancers they also put me in touch with were great. I would happily recommend. Thank you very much, Sharon

Sharon · 12 November 2023

★★★★★ 5/5

Google

I have just signed up to Hunters for the full management package (it’s my first time renting), and the service I’ve received from Charlotte McGrogan, and the Hunters team, has been excellent. From the first initial chat, to the point of my tenant moving in, it has been a smooth, clear and informative process. Looking forward to seeing how the rest of the tenancy goes. Thank you everyone at Hunters in york!

Kayla · 12 November 2022

★★★★★ 5/5

Google

Charlotte at Hunters was confident she could get me a higher price for my rental property than I expected and she was right. Found a great tenant within a few weeks at a great price. She also answered emails to my questions promptly and professionally. I would recommend Hunters lettings if you are thinking of renting your property. Thanks for all your help Charlotte and Sophie who looked after the viewings.PositiveResponsiveness, Professionalism

Terry · 12 November 2022

★★★★★ 5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

★★★★★ 1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026