Hunters York reviews

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

I would be very happy to use Hunters again; Sophie and Lottie were so absolutely amazing. Lottie did two of my viewings and was polite, helpful and punctual. She helped me get my application moving forward quickly, and was highly responsive via email, which is really important when you are time constrained. Sophie, I had only communicated with over email, but she was absolutely fantastic handling my application. She replied to me very quickly and made me feel better when things weren’t going great with my guarantor referencing. Highly recommend.

Teigan · 13 December 2024

★★★★★ 5/5

Google

Moved into my new house in York with my family and Hunters - especially Lottie (who's handled my rental and dealt with question/issue ) - have been excellent. We were living overseas at the time, and everything was done remotely. You'd have thought this would've made the deal trickier and more stressful. But Lottie handled everything brilliantly and made it as smooth as possible for us. We love our new home and we're very happy with the service we've received.

Cain · 6 December 2024

★★★★★ 1/5

Google

I urge anyone thinking of using these “estate agents” to deeply reconsider, as someone who has used various agencies for 5+ years in york I can say with confidence Hunters York is by far the worst and caused me a great deal of stress! Me and my partner moved into one of their flats that I can only describe as subpar squaller, it had not been cleaned from the previous tenants, leaving C*NDOMS on the bedroom floor, holes in the carpets, a sofa covered in spills/cigarette stains, used soap bars in the bathroom and bugs on the mattresses. When we raised this issue we were sent on a wild goose chase by being passed onto different people, we asked our estate agent Alex to put us in contact with Charlottle to which he told us she was in Filey showing a house but when we arrived at the office we were told charlotte was actually in the back! After speaking to Alex again as we were told Charlotte was too busy, he informed us he knew how bad the property was but still signed off on the other tenants receiving their deposit back and the best he could do was provide us with a cleaner in a week after my partner and I had been tasked with disposing of the furniture ourselves because the landlord allegedly according to Alex “didn't care” about a property we were paying £1200 (now £1300!) a month for. Putting through maintenance requests was tedious as Alex was fired and our apartment got passed off to new agents anytime we emailed. And to top it all off when we finished our tenancy despite leaving it in a cleaner than when it was given to us we were charged a whopping £75 for 3 lightbulbs…. I have advised anyone I have met moving house to save their money and not give it to these unprofessinal people! Sinclair Properties is a far better estate agent.

Daysha · 5 December 2024

★★★★★ 5/5

Google

I only have good things to say about Hunters and the sale of my property. I have to specifically thank Jessica Chappell as she has just been amazing. She was on the ball, her communication with me, the solicitors and buyers was regular and I felt I was kept upto date at all times. Even when things became a little stressful she was so calming and supportive and then went the extra mile to ensure things ran smoothly. I would definitely recommend hunters to family and friends. Thank you Jessica.

Angela · 12 October 2024

★★★★★ 5/5

Google

Our experience of Hunters was nothing short of excellent. From the no pressure/super helpful valuation, through to final moving day, every member of staff that supported us were amazing. What we valued most was the brilliant communication. There are so many questions to ask along the selling journey and being able to get an answer often within a day was hugely appreciated. Secondly the extended service of connecting us with our mortgage broker and solicitor gave us peace of mind and helped to keep things moving. Our team of Aaron, Jenna and Jessica were all incredible and a real asset to the business - thank you all for helping us get the best price for our house and the most efficient move.

Jessica · 12 September 2024

★★★★★ 5/5

Google

As we were moving to York from abroad, there were a lot of challenges in securing housing, but we had such a great experience through Hunters. Sophie Roberts was extremely knowledgeable, helpful, and patient with us through the process and we were able to sign on to rent a great property. Very grateful to her and the whole team for making the process so easy. I would recommend Hunters to others looking to rent a property in York.

Carmen · 12 October 2024

★★★★★ 5/5

Google

Alicia has been helpful from day one. The viewing of the house was great and informative. We have had a lot of questions that were all answered promptly and when we needed to send files in a different format, Alicia made sure there was a way we could do that!

Harley · 15 September 2025

★★★★★ 5/5

Google

We used Hunters for my first time renting a property and I couldn't recommend more! Our negotiator, Alicia, has been incredibly helpful with answering all our questions to the fullest and always responding quickly. Alicia made the whole process the easiest it could have been! Thank you Hunters :)

Mollie · 1 September 2025

★★★★★ 5/5

Google

Alicia has been a super great help with our renting experience so far! She is always kind and friendly, and has been great at answering our questions with all the info we need. We have been really impressed with Hunters so far, and that’s thanks to Alicia!

Katie · 15 September 2025

★★★★★ 1/5

Trustpilot

Poor service & communication

As a non-UK resident landlord who had used Hunters York for their tenant-find service before, I approached their lettings manager about the criteria for a rent review in the case of referral to a tribunal . She said that she didn´t know what the criteria would be and suggested £100 pcm without any reference to the value of the property or period since the rent was last reviewed. She was quite unwilling and defensive about discussing the issue further. I found out later from ChatGPT that the criteria for rent reviews is the current market rent which in our case would have indicated an increase of at least £500pcm since last reviewed over three years ago. Several weeks later, after our tenants gave notice, I enquired for a quotation to use their tenant-find service and had no reply. It´s possible that they no longer offer a "tenant-find" service for non-UK residents landlords, (only a fully managed service which we don't need or want) even for previous clients, but it was annoying to have no reply.

Andrew · 16 September 2026

★★★★★ 5/5

Google

We moved from outside of the UK and straight into our new apartment with relatively no issues at all, thanks to Hunters and specifically Kitty. What should have been an incredibly stressful time, ended up being a fairly smooth and quick transition thanks to Kitty. No hassle, very quick responses (sometimes within minutes) and very friendly to speak to. I had an issue with their portal on my end and she offered to ring me and talk me through it. Throughout the whole move, she has been responsive and friendly, which has made for a simple transition!

Liam · 15 May 2024

★★★★★ 5/5

Google

I had the pleasure of working with Sophie Roberts at Hunters Letting Agency, and I couldn’t be more grateful for her exceptional service. Sophie was incredibly patient and supportive throughout the entire process of finding a house to call home. Her dedication and attention to detail made the experience smooth and stress-free. Thank you, Sophie, for your unwavering help and for making this journey a pleasant one! Alina and Adrian.

Jessica · 12 October 2024

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

Ali has been amazing throughout the whole process of securing my new rented property. She was professional, friendly, and always quick to help with any questions I had. Hunters letting team have made my house move completely stress-free, and Ali’s excellent customer service truly stood out. I’m really grateful for all her support and would highly recommend her!

Gemma · 12 December 2025

★★★★★ 5/5

Google

I can't say enough positive things about Domenika and the entire Hunter team! They made the process of finding my new rental home an absolute breeze. From the moment I reached out, Domenika was incredibly responsive and attentive. She took the time to truly understand my needs and preferences, ensuring that every property she showed me was a perfect fit. Her knowledge of the local market was outstanding, and she provided valuable insights that guided me in making the right decision. What impressed me the most was the seamless communication and coordination within the Hunter team. They worked together seamlessly to provide me with the most up-to-date listings and promptly scheduled viewings, making the entire process efficient and stress-free. Domenika's professionalism, dedication, and genuine care for her clients shine through in every interaction. She went above and beyond to address my questions and concerns, making me feel confident and supported throughout the entire rental process. Thanks to Domenika and the Hunter team, I found the perfect place to call home. I can't express how grateful I am for their assistance. If you're looking for a dedicated and knowledgeable team to help you find your next home, look no further than Domenika and Hunter. They're simply the best! Thank you again for everything!

Mostafa · 12 November 2023

★★★★★ 5/5

Google

Hunters (York) have been amazing from the start of our property hunting and are really polite and helpful. Dominika has been amazing but all the staff who we have spoken to have been kind and helpful. We are currently waiting to move into our property and are glad we went with hunters as we have had no problems at all and whenever we have needed some advice someone will always get back to us in good time. Definitely recommend.

Matilda · 12 November 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 3/5

Google

Hunters had found me as the buyer of this property when the vendors changed agent. I was so glad they kept in touch with me and I was able to make an offer and buy it. I worked with Jenna, Aaron and Jessica from the York office and they actioned every request I had with humour and efficiency, both qualities were much needed in a stressful process!

Wendy · 14 June 2024

★★★★★ 5/5

Google

Hunters were very efficient and professional in completing the sale of my flat, providing me with good advice. They were easy to get hold of by phone or email and kept me updated on progress. Jessica was very helpful in helping me resolve queries and sorting out the final details. I have also used Hunters for letting out property and would def use them again.

Cat · 14 July 2024